Slow speed since connected

I was with sky and getting 28mbps fibre, I decided to get bt infinity 2 and was told I would get these speeds
Your broadband speed
We estimate your download speed will be between 46.9Mb and 63.8Mb.
We estimate your upload speed will be between 12Mb and 18.6Mb. It's been in 2 weeks and I'm still only getting 27mbps. I have ran speed tests at speedtester.btwholesale.com and it says ip profile for my line is 27.7mbps I've reported it and now being monitored and they will be phoning me tomorrow, but I had an engineer out for my phone line last Saturday as advised by bt broadband help no phone fault but he told me he has found a fault with the fibre at the cabinet the ports are faulty and to get an engineer out to sort this well I've told bt broadband help this a few times since Saturday and they won't listen to me all they keep doing is making me do the same tests over and over and last night after they said they have rest my line ( still ip profile of 27.7) has refered it to some service team or something who will decide what to do. This is really annoying after all I've been told there is a fault and I'm paying for a service I'm not getting I should of stayed with sky. Sorry for the rant but nobody will listen I'm only telling them what one of bt engineers told me to tell them.

ive tried that it does not upload the images so ill type it out. availability checker results fttcA 63.8 46.9 down 18.6 12 down available
fttcB 53 29.5 down 18.6 8.4 up available. btw performance results Download speedachieved during the test was - 26.84 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-27.82 Mbps .
Additional Information:
IP Profile for your line is - 27.82 Mbps
Upload speed achieved during the test was - 5.6Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Similar Messages

Connectivity Issues and Slow Speeds Since Service Start

Hi there. I changed ISPs on 01/06/2015 from Sky to EE. Ever since the broadband service has changed over to EE, from day one, the connection has been unstable. We were getting constant disconnects, usually at pretty set times of day, but they could also be rather random too. The disconnects were most often happening at around 11am, and then from 11pm until 2am. Which was all quite odd. I've been in touch with EE home broadband customer support who have run multiple line tests, sent out two separate BT engineers and an EE engineer, all who have found no fault with the wiring and are unable to identify any faults on the lines, even though when I call, I'm more often told that as a result of line tests they've found faults on the line. This conflicting information is rather frustrating. Would also like to add that the router is plugged into the test socket and that's made no difference. For the past couple of days we've only had an occasional disconnect, so it is better in that regard, but in its place the broadband speeds have been noticeably slower. Upon running speed tests via browser, I'm getting information like: Download speedachieved during the test was - 9.19 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 11.79 Mbps Upload speed achieved during the test was - 0.69Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps Which all seems fine. However, browser pages are extremely slow to load if they load at all, PSN shareplay won't connect as 'the connection is too slow', videos take an age to buffer, online gaming is hit and miss whether I can actually connect to the server or not. I'm connected to this exchange: https://www.samknows.com/broadband/exchange/WSLAK And the details for my router are as follows: STATUS Configured CurrentLine Status -- UPLink Type -- Interleaved PathOperation Mode Automatic G.992.5 (ADSL2+) DATA RATE INFORMATIONUpstream 1022 (Kbps)Downstream 13742 (Kbps) DEFECT/FAILURE INDICATIONOperation Data Upstream DownstreamNoise Margin 4.9 (dB) 6.0 (dB)Line Attenuation 16.8 (dB) 31.5 (dB)
Indicator Name Near End Indicator Far End IndicatorOutput Power 12.2 (dBm) 20.8 (dBm)Fast Path FEC Correction -- --Interleaved Path FEC Correction 110407 7Fast Path CRC Error -- --Interleaved Path CRC Error 0 61Loss Of Signal Defect 4 0Fast Path HEC Error STR -- --Interleaved Path HEC Error 24 47Error Seconds 7635 2783 STATISTICSReceived Data 110191 (Kbits)Transmitted Data 69634 (Kbits) Any suggestions or even explanations would be appreciated. I'm starting to regret having ever changed ISP. We had no issues whatsoever before June 1st.

Time Connected10:34:37 STATUS Configured Current Line Status --UP Link Type --Interleaved Path Operation Mode Automatic G.992.5 (ADSL2+) DATA RATE INFORMATIONUpstream 944 (Kbps) Downstream 13678 (Kbps) DEFECT/FAILURE INDICATIONOperation Data Upstream Downstream Noise Margin 5.6 (dB) 5.4 (dB)Line Attenuation 16.8 (dB) 31.5 (dB)
Indicator Name Near End Indicator Far End IndicatorOutput Power 12.2 (dBm) 20.8 (dBm)Fast Path FEC Correction -- --Interleaved Path FEC Correction 2683346 85Fast Path CRC Error -- --Interleaved Path CRC Error 0 30508Loss Of Signal Defect 2 0Fast Path HEC Error STR -- --Interleaved Path HEC Error 398 32149Error Seconds 1266 1282 STATISTICSReceived Data 25610979 (Kbits) Transmitted Data 4037141 (Kbits) I've gone ahead and posted yet more up to date stats. Again, looking at the time connected time, it relates back to the last disconnect which was in the afternoon. Again, the router hasn't been manually reset, restarted, etc. The connection dropped out (the adsl light on the router blinked out of existence and took several minutes to start flashing back on again, before going a solid green, as per usual), and was left to its own convenience to return. Note: Just as I pressed the post button, we lost connection again, but I'll stick with the stats I've already pasted here.

Very slow speeds, bb connection dropping

I had bt BB installed a few weeks ago.
For the first 10 days, I was getting 2mbit down/0.5mbit up.
After 10 days, it slowed down to 0.3mbit down/0.5mbit up.
Around the same time, my BB connection dropped out every 2-5 minutes. At this time I was getting 0.7mbit down/0.4mbit up.
It continued dropping out every 2-5 mins up to every half an hour until 2 days ago. Since then the connection has stabilised (no disconnects) at a speed of 0.5mbit up/0.1mbit down.
My stats are as follows:
Noise margin (Down/Up)
15.3 dB / 7.0 dB
Line attenuation (Down/Up)
18.0 dB / 4.0 dB
Output power (Down/Up)
14.1 dBm / 6.6 dBm
Loss of Framing (Local)
578
Loss of Signal (Local)
384
Loss of Power (Local)
0
FEC Errors (Down/Up)
89 / 55
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 29
Error Seconds (Local)
242
Download speedachieved during the test was - 382 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :1024 Kbps(DOWN-STREAM), 128 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
Upload speed achieved during the test was - 83 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 128 Kbps
I know something is very wrong, and I should contact BT to have it rectified. From the stats can any one make any educated guesses as to the problem - a SNR issue?
Much appreciated guys.

I sent an email to the mods but am yet to receive a response. How long do they usually take?
The line is now worse than ever - it does not stay connected for any longer than 20 minutes before losing sync, usually within 5 minutes. My stats now are:
Line state
Connected
Connection time
0 days, 0:12:00
Downstream
1,184 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.0 dB / 10.0 dB
Line attenuation (Down/Up)
18.0 dB / 4.0 dB
Output power (Down/Up)
14.2 dBm / 10.5 dBm
Loss of Framing (Local)
23
Loss of Signal (Local)
24
Loss of Power (Local)
0
FEC Errors (Down/Up)
2785 / 3
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 2
Error Seconds (Local)
21

Hub disconnecting and intermitten slow speeds sinc...

so as the title says, one minute the connection will be fine, then it will be really slow, and sometimes just disconnects completly and the orange light flashes on the hub for a while and then it goes back to blue...ive had this problem since before christmas and only had BT for 6 months...not a great first impression of this ISP!
can anyone help here please?

16:16:05, 29 Dec.
(11739.380000) DSL is up
16:16:04, 29 Dec.
(11737.910000) DSL noise margin: 27.40 dB upstream, 9.00 dB downstream
16:16:03, 29 Dec.
(11737.000000) DSL line rate: 445 Kbps upstream, 17533 Kbps downstream
im connected directly via filter, there is only 1 socket in the flat. ive done the qiuet line test on a cordless phone, it seems quiet, maybe a tiny bit of static
BT speedtester results
FAQ
1. Best Effort Test:
Download Speed : 15.24 Mbps
2. Upstream Test:
Upload Speed : 0.38 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

Slow Speeds since Install. Mods??

Any Mod brave enough to look into this one ????
It's gotten to the point of me not trusting a thing Support say and they don't seem to listen to a word I say.
I was told before signing up "Infinity will never slow down"
"The speed we estimate for your line is the speed you will get"
Since having Infinity Installed 04/04/2011, my speeds during the day are good at 35mb,
but slows down every night, sometimes as low as 4mb.
I reported this to BB support,explaining clearly that the connection is fine during the day,
but seems to be suffering from congestion slowdowns in the evenings.
I've been on the phone constantly since opening another fault report on 7th May.
The first few days consisted of BB Support calling me back in the mornings (when the speed is fine),
telling me they changed something and it should be ok now,
followed by me phoning at night when the speed dropped again.
This was escalated a couple of times to the "engineering dept.", still no change.
I soon realised that if I said my speed was fine at the time they asked, nothing was being done.
11th May.
An engineer was booked for my home for the 12th 8am-1pm.
I tell them this was probably a waste of time as the problem only appears at night,
and the line is fine during the day.
12th May.
Engineer calls about noon,very friendly,I explain the problem and we have a nice chat,
line check was good 40/10, no surprise there then.
BB Support phoned me as soon as the engineer had booked off the job,
basically telling me the fault had been fixed as an engineer had been out and found no fault.
I argued that they couldn't say that as the slowdowns only happen at night.
I point out to them I've been using speedtester.bt and ask them to look at the results, they totally ignored this.
Back on phone that night. The vicious circle starts again, another couple of days of callbacks telling me they changed something, and me calling them at night.
15th May.
Escalated again,I'm told a higher level engineer would visit the exchange and then my home.
16th May.
The same friendly openreach engineer turns up at 9am, I just smile and tell him he knows where it is.
No faults on the line and he explains he has nothing to do with the exchange.
Callback from BB Support around 3pm asking if my speed was fine now.
I had just finished another speedtest (7.3mb) so, no it wasn't.
Another engineer appointment made for 17th
17th May.
No engineer. 2 callbacks, go over the same old story. Engineer booked for 18th.
18th May. No engineer. callback that night,by now I know the script by heart. Engineer booked for 19th.
19th May. No engineer. Another booking for 20th.
20th May Engineer calls, we have a chat, I explain the problem, engineer leaves.
By this time I feel sorry for these Openreach guys,sent out to jobs they can't possibly fix.
They could be out connecting other people to this superfast connection that I'm not getting.
Callback in the afternoon,was told the engineer had contacted BT Wholesale, but no further info was given. They asked how my speed was, I ask them to call tomorrow after I log the usual slowdowns with speedtester.

Thanks for your post, but I've already been through all your points above.
I have taken continual speedtests since the install with speedtester.bt as well as others.
The really slow period is usually from around 8pm till 11pm.
The 3 results above are just from last night.
I keep records of everything
The problem is that nobody looks at the speedtester results.
If they did, they could see exactly when this was happening and maybe take the proper action,
and save me going over the same sad story when speaking to the Indian call centre.
link to my speedtest.net results page
http://www.speedtest.net/results.php?sh=8dafd1fe7cc1723ab932e1e25ec9d957&ria=0
thinkbroadband graph
Forgot to add
I asked BB Support to have my line monitored as this was happening during peak times,
they totally ignored this suggestion.

Slow speeds since Be gone

Himy connection speed is terrible...its gotten progressively worse since sky bought out Bethere isp.Now I'm lucky to have 2mb D/ 0.8mb u I just plugg3ed in new sky router sent to me this afternoon...still no good anyone able to help?

For the forum to be able to try to help, please post your router statistics, together with the results of a speed test via www.speedtest.net

Slow speedes and connection issues within home net...

Hi.
I have the black home hub and the white modem... So it's not the latest equipmet. I have to restart the router a couple of times a day due to the following problems......
Slow connection to the Internet and unable to play video etc.
Also I'm unable to locate my Apple TV for AirPlay as well as locate my chromecast.
I've not done any real testing apart check the wifi channels in this area and the channel I use seems the be the best option.
I'm assuming there is a problem with the BT hub, as when I reset it my iPads find the Apple TV when the BT hub has been restarted. My chromecast then also works a bit better and general web browsing may work a little better for a while.
It looks like my BT Hub is slowing my LAN down as connection is not being made to the Chromecase or the Apple TV is not found.
What do I need to do now? Can I have one of the new BT Hubs please?
Thanks,
Ian.

Hi Ian_watson
Thanks for posting, that does sound like a wireless problem as restarting the hub refreshes the wireless channel but this is not recommended as the restarts may cause DLM to think there is a fault on your connection and slow it down.
Have you tried manually changing the channel and switching off smart set up in the hub manager to see if this helps?
Alternatively if you need to refresh the wireless channel try these steps instead of restarting the hub.
Enter http://bthomehub.home in your web browser
If this is the first time you have visited the Hub Manager you'll be asked to change the password.
Click on Settings and enter your password if required.
Click on Wireless.
In the Wireless Channel section click on Refresh.
The Hub will check the wireless channels and after about a minute will have chosen the best one.
Thanks
Neil
BTCare Community Mod
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow speeds,lost connection

My router is west327 .windows XP sp3 avira_antivir_premium.when i connection work fine.the router shou the speeds is download3000kb up is 800kb. now
Transceiver Statistics
Transceiver Revision: 7.2.3.0 Vendor ID Code: 4 Line Mode: G.DMT Mode Data Path: Interleaved Transceiver Information Downstream Path Upstream Path DSL Speed (Kbits/Sec) 640 128 Margin (dB) 6.5 11.0 Line Attenuation (dB) 41.5 31.5 Transmit Power (dBm) 15.4 11.8
when the problem begin it lost connection a week,only few time can connect.when the connection get losting :the router show Your Gateway is Not Ready for Internet Access. I rest router ,change jack .right now http://www.speedtest.net/result/1090175936.png can't play online game. My fast download only get 68KB.when it work fine my fast download is 300KB. My phone get nosie,I can't hear the person taking. I buy a new phone ,it get a same problem

Call Verizon's Voice Repair number on a cell phone or another phone line and report noise/static on your phone line. An MLT should be ran on the line by the agent who answers and they should dispatch a tech. Once the phone noise is solved, the DSL service will improve. Before calling Verizon, what you should do is locate your NID and plug a phone into the test jack found inside of it to see if there is still static. If there is, proceed with what I mentioned above.
========
The first to bring me 1Gbps Fiber for $30/m wins!

BT Infinty 2 slow speed since day 1

I have recently upgraded to BT infinity 2, got a new Home Hub 5 previously I had a hub 4 on broadband. When I was on broadband I got a good speed of 16 meg. Now I am on Infinity 2 for some unknown reason I am only getting under 2 meg even though my IP profile and ASDL checker states I should be getting 70 meg plus. I have spoke to numerous persons on helpdesks and had two engineer visits still unable to solve the issue. I have tried rebooting the hub, turning off smart set up, deactivating parental control. My last engineer visit even swapped over the hub for my hub 4 and connected an openreach modem still no change. There is no issue with the master socket as both engineers have tested this and it gives the proper 70 meg speed. This is being going on for a fortnight and I am running out of options to try.

Can you try an alternative speedtest and post the graph, please? http://labs.thinkbroadband.com/ispa/
If you found this post helpful, please click on the star on the left
If not, I'll try again

Slow Speed Also

Hi,
Please help slow speeds since Monday, evening posting here I keep getting timeout message.
Anyway the helping are looking into it, they were meant to call back between 12 noon and PM today and it's now 1.40pm, so wait and see.
My line is plugged into the test line, having trouble getting a speed test done, but managed to get this info to.
Download speed
1.16 MB/s
Upload Speed
0.538 MB/s
Please help.

Hello,
Here are the results I got before it timed out
FAQ
1. Best Effort Test: -provides background information.
Download Speed
0.05 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.05 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.87 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.94 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.94Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Please visit FAQ section if you are unable To understand the test results.

Broadband slow speed,ongoing since end of april

Hi,i have been suffering slow speeds and dropping out since end of april,i have had 9 engineers out,but still no wiser.
I use a desk top and laptop and have problems on both,running at 8 meg,cant open web pages,or do internet shopping,engineer blames the websites.
i am a 2 min walk from the exchange,
if i take my laptop to my sisters 4 miles away it works fine,and shes only on 2 meg.
I had an it consultant round who did a ping test from laptop to router,and router to exchange,laptop to router was fine,but the router to exchange keeps timing out 19 times in 5 mins,where as my sisters did it once in 40 mins.
i have opened a little square bt box from my socket box to the wiring outside,wiring looks in poor condition with wires not actually connected to anything,engineers say that wouldnt affect it,

Hi Efcpaul
I can take a look at this for you.
Send an email to [email protected] with your BT account number, telephone number and a link to this thread.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Slow Browser (Safari) Speed Since Upgrading to 10.8

Hello- I upgraded to Mountain Lion from Lion last week. I have noticed a signficant slow down in browser performance since upgrading. Very slugish now. I noticed it immediately, but thought I'd give it time and different internet connections. Nope... still very noticeable.
Problem: Slow browsing speed since going from 10.7 to 10.8
Setup: 10.8.5 with latest safari, MBair 2012 w/SSD and 8GB ram - Plenty of disk space
What I've tried: Fixing permissions, cleaning cache, reseting safari, cleaning cookies, DNS (open vs. google vs. standard)
Any advice? Thx.

Please answer as many of the following questions as you can. You may already have answered some of them.
1. Have you restarted your router and broadband modem since you first noticed the problem? If the answer is no, do that now and see whether there's any change.
2. Are any other web browsers installed, and are they the same?
3. What about other Internet applications, such as iTunes and the App Store?
4. Are there any other devices on the same network that can browse the Web, and are they affected?
5. If you can test Safari on another network, is it the same there?
6. If you connect to your router with Wi-Fi and you can also connect with Ethernet, do that and turn off Wi-Fi. Any difference?

Slow speed Enhanced - can't connect router/modem

After speed slipped to 0.2 to 1.5 MBPS with current router I convinced Indian contact to send me new router. It would not connect to any of my MAC/apple products. Returned to original router and continued to face slow speeds daily. Today was .12 MBPS. Must go to reliable internet service soon!! Any suggestions??

What is the brand and model of your current router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Internet speed slows down when connected via airport express

Internet speed slows down when connecting via airport express. When connecting directly via the timecapsulethe internet speed is ok, when connecting via the airport express the speed slows down.What can I do to change that? Any suggestions?

Turn off the AirPort Express completely as a test, and move your computer very close to the location of the Express.
As I said before, the Express can only extend the bandwidth (speed) that it receives from the Time Capsule, so the speed that you see there with the Express powered off will be the fastest speed of which the Express is capable.
The Express will make the signal go further when it extends....but it will not make the signal go faster.
A good location for a device that extends wirelessly is a point that is about half the distance from the Time Capsule and the general area that needs more wireless coverage.
If you locate the AirPort Express too far from the Time Capsule or there are more than a couple of walls in the signal path, the signal will be very slow by the time that it reaches the Express....and the Express simply extends a signal that has already slowed down significantly.
If you already have the Express located about half the distance between the Time Capsule and general area that needs more wireless coverage, how many walls, ceilings or other obstructions are there in the signal path between the Time Capsule, the AirPort Express and the area that needs more coverage?
Often, due to obstructions, it is just not possible to achieve good performance when you try to extend a network wirelessly. The solution is connect the AirPort Express to the Time Capsule using a wired Ethernet connection.
There is virtually no signal loss with this type of connection, so the Express can be located exactly where it is needed and it will produce a much faster wireless signal in this type of setup.

Fed up with speed and connection issues since exch...

Last Monday BT done some upgrade work at our local exchange. From that point onwards we have had speed and connection issues.
I use a Belkin G Router rather that the Homehub some that we can run a printer through it and that is plugged in to telephone socket via an extension. But before we blame any of that we have gone back to the Homehub2 so we could see the difference and there is very little.
We live in the countrside so broadband speeds are not great in any case. About 1.8 mg I guess but we have always had no problems. It was good enough for us and we could watch Iplayer.
I was getting fed up with drop outs and speed and yestereday an Openreach guy came out tested everything could not find any problems apart from speed. He made some calls and was told our band width had been capped. He had that removed and yesterday evening speed was a bit better.
Today just as bad again.
Details from router:
Date/Time          January 25 2012 , 21 : 14 : 25
Version Info
Runtime Code version F5D7633-4Av1_UK_1.00.009
Boot Code Version          1.0.37-5.15
Hardware Version           V1.0J3
ADSL Modem Code Version        A2pB015c6
ADSL
Type
Status   No Defect
                Downstream      Upstream
Data rate             287         440
Noise margin     32.3        18.6
Output power   14.8        12.7
Attenuation       58.5      28.9
Figures from speedtester BT
Download speed: 180 Kps
acceptable range speeds is 100 - 250 Kps
DSL Connection rate 286 Kps (DOWN_STREAM) 440Kps (UP_STREAM)
Upstream Test
Upload Speed 346 kps
Upstream Profile 440Kps
Any help would be appreciated
Solved!
Go to Solution.

Hi Welcome to the forums
Your high noise margin will have a major impact on your speed
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Slow speed since connected

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