Slow Upload Speed - Please please help!

Hi everybody.
I've been speaking to BT for over a week now because of broadband issues. First, I used to get roughly 14Mbps download speed and about 0.9Mbps upload speed. Then last wednesday (15th May), it all went downhill. My download speed slowed down to 0.2Mbps and my upload about 0.3Mbps.
Okay, now, forward one week, with an engineer visit on Monday, a line reset at some point (Mon, Tues or even 17th of May - everyone keeps telling me something different) and 6 hours of phone calls with India yesterday, my download speed is now brilliant, but my upload speed is still down to 0.3Mbps. They told me that it will increase incrementally because my line was reset and that it would be fine by midnight last night, but it wasn't at all. :-( It was still down to 0.38Mbps.
They're going to send a boost engineer out on Tuesday, but it's such a long time away and I've had to go without broadband for over a week now.
Does anyone know what the problem is? How it can be fixed? Please can somebody help me? I'm really at my wits' end.
Solved!
Go to Solution.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
none of your links work
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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I have been experiencing excessively slow upload speeds. like, what the malfunction. does someone have an explanation for such?

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Hi Julio,
We have removed the class-map for IPS and have done a clear local-host.
We have also changed the duplex (from Auto to full) and speed (from Auto to 100Mbps) on the outside interface.
it seemed the duplex we 've got was half when it was configured as Auto. We've asked our ISP to change in their side to full, but we've got half instead.
We did an upload test after those actions, the speed we got is 300KBps, it should be 8Mbps (download and upload).
when we send many upload at a same time, we can see from our monitoring tool that the bandwidth used is 8Mb.
We wonder we cannot get high speed when uploading a single file, the max speed is 300KBps.
Please, find below the output of
sh int | inc error
        0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
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        0 output errors, 0 collisions, 1 interface resets
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        0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
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        0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
        0 output errors, 0 collisions, 0 interface resets
the 2710 collisions is on the outside interface (i think it was before changing duplex)
sh cpu
CPU utilization for 5 seconds = 2%; 1 minute: 1%; 5 minutes: 1%
when we plug a computer directly to the ISP device (IDU), the speed is high (about 650KBps).
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Rapidshare Manager Application slow upload speed

Can a mod please look into this, the application rapidshare provide to upload files to their server is being throttled. Not for the first time.
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Usually it's 8Mb (less than half my max speed of 18.5Mb) yesterday it dropped to 2Mb and today it's the same..
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I am also suffering from slow upload speeds to Rapidshare.
Yesterday the maximum upload speed was 2Mb/s, I have spoken directly to Rapidshare who have assured me that this definitely not at their end and that the upload speed to them is being throttled by Bt.
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Extreme slow upload speed in Dallas area

Hello
Something happened to my upload speed last Thursday, it has dropped considerably connecting to most servers making many sites very sluggish. I have the hardest time just attaching a file in Gmail and the gmail chat keeps saying 'unable to connect'. Using FTP for my work is almost impossible. It's takes me 5-10 tries to upload a file that's not even 50KB.
I've called Verizon tech support and went through different diagnostics and then they sent a new router, which still didn't help. Here's what I concluded so far:
It's not the router
It's not the computer since it happens on every machine
It's not the wiring since I can get good speed test connecting to some servers.
It's not the servers that i'm connecting to; everything works when i'm at work or on the phone.
I have 15/5, I've attached some speed test results.
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Is there any Verizon representative that can escalate my issue?
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-Rebooted PON card
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http://forums.verizon.com/t5/FiOS-Internet/Slow-upload-and-tired-of-techs-closing-tickets/td-p/62221...
http://forums.verizon.com/t5/FiOS-Internet/Slow-upload-speed-on-evenings-for-almost-2-months-now-on-...
Problem was fixed for Headhunter6
http://forums.verizon.com/t5/FiOS-Internet/Unusable-upload-speed-at-night-and-during-weekend/td-p/62...
http://forums.verizon.com/t5/FiOS-Internet/extreme-slow-upload-speed-in-Dallas-area/td-p/619117
Is it because I'm using a community account on this forum so I'm being ignored?
I've tried to sign up using my residential account, but got this yellow error page.

Macbook pro: Extremely slow upload speed

Hi,
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1. MSI Z87-GD65 GAMING / Killer E2200 slow upload speed
2. System
- Intel Core i5 4670K
- MSI Z87-GD65 GAMING (MS-7845)
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3. MB Drivers
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5-1. E22w7x64.INF / DriverVer = 03/27/2014,8.1.0.23 Driver Only Install Test
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5-5-1. KillerCleaner_64bit.exe Run
5-5-2. KillerSuite_1.1.48.1376_Win7_Win81.exe Install Test

Quote
4-1. speedtest Test / Download 350MBps / Upload 5MBps
4-2. Other Notebook Test / Download 350MBps / Upload 350Bps
what is the expected upload speed?
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My Verizon iPhone 5 has very slow upload speeds that causes my apps to time out. Is anyone else experiencing this? It only happens on 4g.

My Verizon iPhone 5 has very slow upload speeds that causes my apps to time out. Is anyone else experiencing this? It only happens on 4g.

Then Restore your iPhone Firmware with iTunes on computer. See if better. If not, talk to Verizon and see if they know of the problem and if there is a fix. If not, then make Genius reservation and take iPhone to Apple for resolution under Warranty.

Possible solution to slow upload speed

After my old home built rig died I built another. Speedtest.net consistantly showed at least 75/75 with old rig and new one was 85mb down and only 35mb-40mb upload. Having seen this in the past I explored. Old rig used onboard Atheros network interface card (aka 'NIC'), new rig has onboard Realtek NIC.
Problem: Slow upload speeds but only after computer has been unused for a period of time. We all do this.
Note: Every single Windows install by default has "'Power Management" turn off the NIC when not in use. To disable NIC power down go to driver properties "Power Management" tab and uncheck all boxes.
After ruling out the obvious - Your PC, Router and Verizon tests, and have flushed your browser cache and DNS, here is the most likely problem causing intermittent slow upload speeds:
TEST 1: Upon complete computer reboot (not sleep or hibernate) up and download
             speeds are ok.
SYMPTOM: Computer first powers down (after whatever minutes power settings are set
                    at) and is then woken up.
1) Newer Realtek NIC drivers have three settings of interest under the 'Advanced' tab.
       1a) "Energy Efficient Ethernet" Default is 'Enabled'. Set to 'Disabled'.
     1b) "Green Ethernet" Default is 'Enabled'. Set to 'Disabled'.
       1c) "WOL & Shutdown Link Speed" Default is "10 mbps First" Set to "Not Speed
              Down".
2) Problem occurs when computer sits unused then NIC powers up again to the "10
    Mbps First".
3) Though the NIC will eventually uprate to higher speed, it will start at lower rate thus
    causing the problem.
4) My old Atheros NIC driver did not have the driver settings to save power and the
   Realtek one did.
5) Other NIC manufacturers may or may not have driver based power settings. At the
    very least go in the "Power Management" settings and uncheck boxes so NIC never
   powers down.
Common problem many do not think of in todays 'instant gratification' society. This happened way back in Win 3.11/95 days and continues to this day in all Windows OS's.
Hopefully others find this useful. And yes I shared this with Tech Support for their peer review process. Even if this works for some not all this is a common problem many tend to forget.
~Peace

Did it make any differnce to your speeds?
I have had this same issue on 2 systems for a year or so. Both have the same realtek nic built in on the mobo - Realtek PCIe GBE Family Controller. Both systems have the same issue with speeds. have a 75/75 connection they both show a consistent download of around 83 and upload varies between 5 and 15. I've tried changing drivers and got the same results. Made the changes you noted and no difference. I figure it's a mobo problem. I added intel nics and that made a little diffrence - got the upload speed up to about 30. As I have other systems that work fine - consistently about 83/85 - I just finally ignored the issue and never bother doing uploads on the defective systems.
Would be nice to know the answer though.

VERY SLOW UPLOAD SPEED??? PLEASE, PLEASE HELP MODE...

Have recently moved back to BT from Talk Talk. Average speeds with talktalk were: 2800kbps down and around 400kbps up. This is what I am getting now!!!!!
Line state
Connected
Connection time
0 days, 0:34:10
Downstream
1,472 Kbps
Upstream
64 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
11.6 dB / 5.0 dB
Line attenuation (Down/Up)
63.5 dB / 31.5 dB
Output power (Down/Up)
16.5 dBm / 12.8 dBm
Loss of Framing (Local)
12
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
45 / 15
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 7
Error Seconds (Local)
1
These speeds, coupled with a ping time of around 300ms has made my broadband worse than useless!!! The Kids are driving me mad as Xbox live and Call of Duty online is just a mere pipe dream the way it is at the moment
Never thought I would say this, but why did I leave talktalk????
What can I do???? Nothing has changed with my internal wiring and all I have done is change the talktalk router for the home hub.

Hi Martsamps,
20Meg ADSL2+'s Upload speed is rate adaptive unlike the old 8Meg ADSL connections (Which are capped at 448kbps). Looking at your line attenuation, it looks like it won't get any better im afraid. Hopefully someone can confirm this. It could be that the homehub isn't as good on your line as your old TalkTalk router (It's been known to happen).
Cheers
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

HELP: Extremely slow UPLOAD speed (Long Island, NY)

A little over a month ago, I signed up for the Verizon double play, home phone & high speed internet for $29.99. I have had nothing but problems since. I am on Long Island, NY.
At first, we experienced our home phone would not have a dial tone during a rain storm and the dsl would lose connection. After calling tech support, they sent a verizon tech to supposedly repair the outside lines.
Now a week later, I find that the internet speed is very slow. I am using a Westell 7500. When doing a speakeasy speedtest the download is 796kbps and the upload is at 75kbps or even sometimes lower at 20 or 10kbps.
Called tech support for hours and finally they sent a technician to the home to test the jack. He said it looked good and the connection speed was actually faster than what I was provisioned for. He came to the conclusion it was a defective modem. They sent me a replacement modem and I'm still having the slow upload problem. To rule out any wiring problem in the home, I even changed out all the old phone wire to new CAT5 wire, and this did not improve the connection.
Here are the Transceiver Statistics:
Transceiver Revision A2pB020b3.d20h Vendor ID Code 4D54 Line Mode ADSL_G.dmt Data Path INTERLEAVED Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 928 448 Margin (dB) 8.7 14.0 Line Attenuation (dB) 63.5 31.5 Transmit Power (dBm) 16.1 11.9
It says the upstream is 448, but I never get anywhere close to that speed. My slow upload causes almost unusable internet.
I only have 2 phone jacks wired in the house and its all new CAT5 going to the NID. The NID is new, that they installed when I first signed up. One phone jack for the dsl modem and one jack for a cordless phone set. The dsl filter is on the jack with the phone and the computer is connected with ethernet wire to the modem router.
Does anyone know how this can be fixed? When I keep calling tech support all I seem to get is the run-around on hold for over an hour each time and they never fix anything. My thinking is it has to be something on the copper line outside.
If this is the service you get with verizon, I think I'll be switching back to cable if they can't fix this real soon.

An upstream sync rate of 448kbps will give you 390kbps of usable bandwidth after overhead. Figured I would get that out of the way for you right off of the bat.
I see you're subscribed to the 1Mbps provisioning as well. Your line isn't syncing correctly on the downstream, as the correct speed for that is 1184kbps. Get Verizon back out to get that improved, and we'll work from there to figure out the upload issue. If there is no issue with your line, ADSL2+ may work , Reach-Extended ADSL may work as well. Short of that, it's turning the speed down more than it already is due to distance if Verizon can't find a shorter way to the DSLAM.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Insanely slow upload speeds with normal download speeds -- can anyone help?

I have done LOTS of troubleshooting and I'm coming up blank. I've just moved from CA to HI and have a new ISP, but other machines in the house are not having this issue. I'm having a very difficult time figuring out why I can no longer upload files larger than 1 mb without lots of network stalling and eventual timeouts using most upload tools.
Here are the facts:
* It's only the upload speed: downloading is just fine on this machine.
* This machine WAS fine: No problem with uploads from this machine before I moved from CA. I've had it for about a year.
* Not the new cable internet: We also have a brand new Macbook Pro AND a PC using the same modem and connection and neither have trouble with upload speed.
* It's not the tool, the file, or the server I'm trying to upload to: have tried uploading various files, using various web interface tools, to different servers, (flickr uploader, blog upload tool,) including ftp from the command line -- same upload problems. Command line ftp doesn't time out like these other services, but takes a really really long time with lots of stalls (7:13 minutes for 2.1 mb?!)
* File sharing over our network between this machine and the Macbook Pro are lightning fast.
* Behavior is the same using airport OR built-in ethernet (even tried two different ethernet cables)
* Behavior is the same whether I use our internet connection or 'borrow' bandwidth from a neighbor's wireless connection (although I'm pretty sure everyone around here uses the same service?)
It seems to be some strange combination of this machine and my connection? I am stumped and really need to be able to upload files for working remotely!
Any advice would be much appreciated!
thanks,
Enola

So after MUCH research and back-and-forth, it appears that my problem here is the upload bandwidth provided by our ISP. They acknowledge there is a problem in our area with upload speed (download speed is excellent) and are apparently working on it. I am still baffled as to why this problem is so much more obvious on my mac mini than my husband's macbook pro, but I'm sure it has to do with all kinds of different variables. We both tried some speedtest sites like the one you mentioned, and we both get crappy upload bandwidth and lots of stalling. At least I know it's not that my machine has something terribly wrong with it. For now, I am making do!
thanks for your advice!

Extremely slow upload speed on Airport Extreme

I've had a perfectly working Airport Extreme for about 3 years now and suddenly the other night it decided it would slow it's upload speed to a crawl. Speedtest.net gives me an upload speed of 15-20 Mbps download speed but a tiny .07 Mbps upload speed. I've been through the forums and ttried changing my Ethernet WAN Port settings to 1000 Mbsp and 100 Mbps instead of Automatic and I still have the same issue with 100 setting and it won't even connect at the 1000 setting. I've tried prior software versions (was running 7.6.1), restarting, and reverting to the factory settings and setting up a new network all to no avail. Does anyone have any ideas?
Thanks!

I've been through the forums and ttried changing my Ethernet WAN Port settings to 1000 Mbsp and 100 Mbps instead of Automatic and I still have the same issue with 100 setting and it won't even connect at the 1000 setting.
Unless your modem supports Gigabit Ethernet connections then setting the WAN port on the Extreme to 1000 will not work. Have you tried both of the 100 Mbps settings ... i.e., both Full and Half-Duplex?
The key here is what may have changed between the AirPort and the modem that could have caused your upload speed to drop. Depending on the generation of your AirPort, it can support LAN-to-WAN speeds up to 400 Mbps.
If changing the WAN setting doesn't help, I would suggest two things: 1) Reset the WAN setting to Automatic, and 2) Perform a complete power recycle of your networking equipment, as follows:
I would recommend that you do the following as a minimum:
Power-down the modem, AirPort base station, and computer(s).
Power-up the modem; wait at least 10-15 minutes to allow it adequate time to initialize.
Power-up the AirPort base station; wait at least 5-10 minutes. Note: The AirPort's status light may continue to flash amber after it has intialized. That is because, there may be some additional configuration items necessary, like setting up wireless security, before the overall setup is completed to get a green status.
Power-up your computer(s).
If the above steps do not solve the problem, start over with step 1 above, but then perform the next steps between steps 1 & 2. above.
Disconnect the AirPort base station from the Internet broadband modem.
While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref:Resetting an AirPort Base Station or Time Capsule)
After the base station resets, go ahead and power it back down.
Reconnect the AirPort base station to the Internet broadband modem. For the Extreme and Time Capsule, be sure to connect the cable to the base station's WAN (circle-of-dots) port.
Continue with step 2 in the first set of steps.
In this basic configuration, the AirPort base station will broadcast an unsecured wireless network with a Network Name (SSID) of Apple Network NNNNNN. Network clients, connected to the base station either by wire or wireless, should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options. Please post back your results.

Slow Upload Speeds

Hi people, if anyone could help it would be great.
Not been with BT very long, and the only think that let it down for me is that i transfer big files across to my servers on a daily basis, and the upload speeds are really slow and sometimes takes ages for me to complete my task.
My stats/information is below and my question is, is there anything i can do to improve my upload speed ??
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 02:13:58
Downstream:
6 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.1 dB / 23.0 dB
Line attenuation (Down/Up):
48.8 dB / 30.0 dB
Output power (Down/Up):
20.3 dBm / 12.5 dBm
FEC Events (Down/Up):
224226 / 0
CRC Events (Down/Up):
93 / 0

You are on adsl max and your upload speed is correct you cannot get any faster on this product
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Why does Telstra slow uploads speed down

I have had ongoing issues with my internet connection over the last 18 mouths.Having a upload speed of 450/650 Kbps very slow no good for gaming an down load of 8/11Mbps down load if more than I needTo the point I have spent good dollars try to insuring that the infrastructures and the Asset Integrity with in house are in best condition this includes the replacement and work listed belowReplacement of the Wi-Fi system to a Cat.6 cabling at a cost of $2,300Replacement of the modem with a high speed 1G port modem at cost of $ 475Replacement of the fly-lead for the Telstra house connection to the new wall socket a cost of $360Total cost of $3135 this spend was braced on Telstra recommendation as the problem was with my part of the connection after a large number of call to my internet provider I at last had a appointment with a Telstra Tec to carry line testing and fault finding .At this point if no fault was found I was the be billed at $60 per 15min or part off and travel cost as I live in Bullsbrook WA this may I high . Lucky for me a fault was found in the exchange and reconfigured and the speed and the Exchange improved to 22Mbps down and 15 Mbps up an outstanding numbers >test at the house 15Mbps and so 5 / 7 Mbps loss for the Exchange to house don’t to good but still very happy with it BUT the upload was 650 kbps /750Kbps and please remember this testing was carry out by Telstra with good equipment so at this point I ask why the upload was so slow? After spending over $2000 and lot of time on the phone only to be told that Telstra slow the upload speed down so the max you can get is 1 Mbps and the only way you can increase this is by paying for a business line but you still may not get any more than 1MbpsThis is only a very small part of the story SO I LIKE TO ASK WHY IS TELSTRA SLOWING ME DOWNIf you like to know more please let me know

Hi bigdave618,
The simple answer is, that's the way the system and hardware is designed, all ISP's are the same. Uploads are limited to around 1Mbps. If you wish to get higher upload speeds you can see if Cable Broadband or NBN are available in your area as these systems allow for higher upload speeds.
Upload speeds are generally slower than download speeds because of the fact that most internet connected equipment is asymmetric. Asymmetric means that any one packet of data can either go in, or out, but not both ways at the same time. Since most internet users are receiving more data than sending, the internet connected equipment has shifted the higher majority of the signals to go toward downloading.
If you wish to find out more about ADSL I have added a link to a Wikipedia article below along with the link to the NBN and Telstra websites so you can check to see if Cable Broadband or NBN is available in your area.
ADSL Wiki article: http://en.wikipedia.org/wiki/Asymmetric_digital_subscriber_line
Check for available Telstra Cable Broadband: https://www.telstra.com.au/broadband/home-broadband
Check to see if NBN is available in your area: http://www.nbnco.com.au/connect-home-or-business/check-your-address.html
- Ben

Slow Upload Speed - Please please help!

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