Small Business would like B-ACD (Native Queuing?) but reporting also - Anyone use Imagicle Queue Manager Enterprise?

We have a small company that would like to have basic call queuing only.  No database lookups or desktop clients required.
I was just going to use the BE6K's Native Call Queuing but it looks like the reporting options are limited.  And with my short timeframe I am not sure I can verify that third party reporting applications will get any data from the CDR records that would report back time in Queue, etc.
RTMT will gather some data - but it is not linked to the CDR information so somehow the data would have to be combined.
Searching around I did find Imagicle's product and it looks like it does simple queuing and has some good reporting options for it.
Has anyone had a small (25 phones total) deployment that wanted detailed call flow and queuing but without UCCX?
We are up against a hosted solution that looks like they have some nice call reporting options and the BE6K / CCM 9.X built in call reporting is horrible (a major issue for quite some time).   
I know third party apps will pull basic call data - but we need detailed call flow - "Cradle to Grave" with some sort of Queuing solution.
Any ideas would be great - I have a day to try to salvage this sale since the hosted solution looks pretty attractive compared to Cisco's default offering.
Brian

Hi DST
This is a great effort and gesture. thank you on behalf of all the newbies.
PJ

Similar Messages

Maybe you are looking for

  • S5000-F cannot read credit card with Square

    Just last week bought a S5000-F Tablet, with the one main purpose, to use for accepting Credit card transactions using the "Square" card scanner.  It will not read the magnetic stripe on cards. The card reader works on my daughter's Apple, so the rea

  • EBS MT940 with BAI Codes

    Dear Gurus, I am aware of basic EBS configuration.Now I have to configure for EBS in MT940 format with BAI codes. Now I donot know whay in the Ext transaction for this that is when there is BAI code attached in MT940 format..Pls find sample code I to

  • How do I delete apps from iTunes

    I have a number of apps listed in iTunes (not on my iPhone or iPad) that I no longer use. How do I get rid of them from the list of Apps it wants me to sync.

  • Hi Friends(Pcr X013  Gives Error)

    Hi Friends, Error in Pcr x013 how to solve it..pls suggest me.... zero not occurs division error.. Regards Priya

  • Can't find message icon

    how do i get the message icon on my ipod touch my sons has it but my daughters doesn't