Smart form PRINT PREVIEW working on one box but not on other box

Hi Guys,
I have one program which works on DV1 box but is not working on DV2 box. It is NOT giving short dump. In this program there is PRINT PREVIEW button. This print preview button is work in DV1 but not in DV2. DV1 & DV2 are ECC 6 and we installed SAP service pack.
I will really appreciate if somebody can give me some direction.
Thanks,
mini

Program is save in both the boxes. DV2 has SAP service pack, but DV1 not. I think this problem is related to FONTS not being supported by service pack.
How can I fix this?
Thanks,
mini

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