Smart Web Printing cursor

On some web sites, when I go to select a portion of the page the cursor, instead of being the normal cross hairs, remains as a hand and therefore any movement up and down just moves the page accordingly. I am using Windows XP SP3

Hi AKS0420,
Are you using Firefox as your browser. And please check fthe version is 3.5 or 3.5.5.
If your answer for both the above questions is Yes, then you would have to follow the below mentioned troubleshooting.
I have seen some issues with the Firefox 3.5 due to installing various addons. One of them is the installation of Yahoo Addo. I would like you to check under the Tool menu, Addon and look for any toolbars installed by Yahoo. Disable or Uninstall it.
Hope this helps.
Regards
Hareesh@SEC
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I am an HP employee. When I offer advice on HP Products, I'm speaking for myself and not for HP.

Similar Messages

HP Smart Web Printing is NOT WORKING....UGH!

When I click the select button nothing happens. Everything freezes. IE stops responding, I can't close, open, right click, left click.....nothing. I tried several times and each time I had to end the task in Task Manager. I want to uninstalling then reinstall it, but I do not know where to find that option so I can do it. Am I running the wrong version for my OS? Vista Basic Home Premium is my OS and I am trying to run version 4.60 Smart Web Printing. Can someone please help me too?
Thank you,
Tam

HP Smart Web Printing should work with vista and IE 6, 7, or 8.
To uninstall a program go to the control panel and look for a program maintenence option. Select it and a list of installed programs will appear. Select the one you want to uninstall and go for it. Before trying to install SWP again, check to make sure you have the latest version.

Hp smart web printing does not work on firefox. HP says this is not their problem and to contact Mozilla. Is there a plug in available?

I just bought a new hp printer. the software has a feature called HP web smart printing. The feature works on explorer but not on Firefox. HP says this is not their problem and suggested I contact Mozilla. Is an add on available and if not will one be made available.
I am using v. 3.6.13. and the printer is HP Officejet 4500.

HP smart web printing is an application that only works with IE. In spite of what HP have told you, if they want their application to work with Firefox they will need to make a version for Firefox. It is not down to Mozilla to make a version of the HP software for Firefox.

HP Smart Web Printing interfering with Internet Explorer

Hello - I have a new dv7-4183cl notebook and I just added a new Photosmart C310 wireless printer. When I added the printer, I installed all of the programs included on the installation disc. Since then, I'm having a very annoying problem with the mouse pointer changing from the typical arrow to the precision select crosshair within the active window of Internet Explorer (not on the address bar, toolbars, bottom taskbar). The effect seems entirely random, but once the pointer changes to the crosshair, it does not change back and I am unable to select anything on the page with left clicks. I have to close the page and open another. If I have multiple tabs, some tabs will be fine and some will not. I also have Safari installed and the problem isn't there so it seems linked just to IE.
When the crosshair is on the screen, I can hilight a rectangular section and a small box pops up saying "clip.." and "print.." So, just to see what happens, I selected clip and it brought up a pane on the left side of the screen for HP Smart Web Printing. I hadn't used this, but it seems to be the culprit because it is randomly turning itself on (so to speak). I've looked through the preferences, but can't find a way to turn it off.
Has anyone had such an issue? Should I try to uninstall teh Smart Web Printing? Is there an update from HP? It is an annoyance, but enough of one that I would return the associated printer and choose another brand if there were no resolution possible. Thank you and happy New Year to all.

Yes, I had the same problem and I found out it is due to the HP software HP Smart Web Printing. If you uninstall that program the crosshair pointer will not show up anymore.

Hp smart web printing

hi there,my hp deskjet d1660 works ok,but i have a problem.when i find a particular paragraph on a web page i click on select,Then drag the mouse to the picture,or paragraph.Then click clip,or print.The print box comes up,and i click print.The printer just puts out a blank paper.It worked fine the first 3,or4 times then every time i try to print a paragraph by going through the proper steps as obove the same result.The printer does not copy what i am trying to print.So I have to keep printing out the full amount of pages to print what i want.THIS IS VERY FRUSTRATING BECAUSE INK IS VERY EXSPENSIVE!!!! Why does my printer work the old way,but KEEPS GIVING ME A BLANK PAPER WHEN I USE THE "HP SMART WEB PRINTING??"Like I said my printer does work properly,but it won,t print when I click select,and drag my mouse then click "clip",and hit print.It just spits me out a blank paper.What can i do to fix this???Sincerely,Weatherwizard

When you say the screen always appears, are you wanting the HP Smart Print to minimize so that you can't see it, do you want it only to appear on one tab and not all of them, or are you wanting to get rid of HP Smart Print all together?
I'll do my best to help you but I do not have Internet Explorer 8. Also, what kind of computer are you using (ex. Windows 7, Windows XP, etc)? I hope I can help but I can not install IE8 right now since I am working with Smart Print and how it does not work at all on IE10. I'm more than happy to help if I can.
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HP smart web printing with vista home premium and IE7

hello,
>my computer is HP pavillion slimline s7700n , printer AiO C4340, OS vista home premium 32 bit, IE is 7
>i just install HP smart web printing....this software work good when i am at my netzero main page (icon,clip, edit and print)
>
>i try to change browser (google chrome...found the icon...send it to IE toolbar...it work a couple of times...then died)
>
>HP/SWP icon is there on IE toolbar...clip book is there....alll clips are there....BUT editor show blank page only, so are prints.
>i can not understand why . i hope somebody can help.
>thanks

Driver_Found wrote:
I have installed Windows Vista 64-bit on a new computer (HP of course) and want to be able to use HP's "Smart Web Printing" software. I have used it quite a bit on a Windows XP machine and love it. Looking at the download page, it appears that the Smart Web Printing software is not compatible with Vista 64-bit. Is this correct? Will a new version be coming out that will be compatible?
Have you tried installing it anyways and see what happens?
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
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I am an ex-HP Employee.

HP Smart Web Printing & Firefox 3.0.1

Hi
Just started experimenting with "Green Printing" solutions. Has anyone managed to get HP Smart Web Printing working with Firefox 3.0.1?
Thanks
Gavin

I wonder if somebody from HP is monitoring this forum. It appears that hey are lacking as much responsiveness here as with their software.I just cannot believe that a multi billion company is so ...
Hello there... anybody listening?
Please hand over the code to the open source society!

HP Smart Web Printing 4.6 Error Message

I am running Windows 7 Professional, 64 bit, and IE9. I have downloaded and installed HP Smart Web Printing, Version 4.6, but it will not work. The popup error message I get reads: "HP Smart Web Printing must be updated to run on this browser. Would you like to check http://www.hp.com/go/swp/4_6_0_0/IE9/eng for a newer version? When I click on Yes, the webpage displays a message that the webpage cannot be found: "Sorry, we can't find that page."
Anybody know how to fix whatever is causing V4.6 not to run?

HP Smart Web Printing has been replaced with HP Smart Printing. See the page here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP Smart Web Printing and IE8

Hi, I am trying to help some friends who have recently bought a new HP desktop and HP printer.
We have set up both and can print from programs installed, thats no problem. When we try to print a page from IE8 nothing at all happens. We have the HP Smart Web Printing software installed, but there is no icon on the tool bar, and it does not seem to be off the side of the screen. We have tried downloading and installing the Smart Web printing software again, but still it fails to work.
We have been on the internet looking for solutions including making sure that the box it ticked in IE8 which allows 3rd part add ons. And also looked in add on manager, but the Smart web add on does not appear on the list. In fact there are no add ons appearing?
I would be very grateful for any assistance.
Cheers

In IE8 on the lowest toolbar, to the right hand side is a "tools" pull down. Click on it, then select "Explorer Bars", you should see one called "HP Smart Web Printing". If you do and it does not have a check by it, simply click on that option. An SWP toolbar should appear. If you do not have thswp line I would suspect an installation problem.

'HP SMART WEB PRINTING -460'

The updated 'Internet Explore 9' will not accept 'HP Smart Web Printing 460' and HP updates are not available to use on this version of the Internbet Explorer. Is there going to be one available soon ?

Hi lala
Yes, smartpint it's compatible with Firefox.
Are you trying to install smartprint from the HP webpage?
What FF version do you have installed on your computer?
Regards
Carol
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

HP Smart Web Printing installed but no symbol in browser

I just downloaded HP Smart Web Printing and it apparently installed itself (if I try installing it again I am told that it is already installed). When I try to use it I cannot find any appropriate symbol anywhere on the browser.
QUESTION: Is there some other way to start HP Smart Web Printing if the symbol does not appear after installation (hot key, menu option, list of programs)?
Windows 7 Ultimate 64-bit DE, Internet Explorer 8 32-bit DE
This question was solved.
View Solution.

OK, I found out where the mysterious icon is hidden, thanks to a response given to Bonnie on January 19th 2010.
In my case (IE8 German), I found that it is necessary to click the >> button at the end of the tool bar and that reveals additional icons, one of which is labeled "HP Smart Web Printing":

HP Smart Web Printing Breaks Firefox

HP Smart Web Printing Breaks Firefox Navigation bar.
OS: Windows 7
Browser: FireFox 3.5.6
Application: HP Smart Web Print Version 4.6
After installing it basically broke the Firefox browser bar.
Here is the FriendFeed Conversation

As far as I’m concerned this is by far the most intrusive and inconsiderate update HP has every released. Be where – if I had to guess I would say that HP is using EDS to do it’s update/releases. I only say this because as someone who worked for EDS for 14 years, I can tell you they are used to telling their end user what they must have how they are going to get it instead of the other way around. This is one of the main reasons I left EDS in 1999. So do not trust HP anymore. Always make a restore point before you apply any updates and only apply update when they apply to you and the way you use your computer. I for one am going to turn off HP update notices because I don't even want to know about an update unless I have some problem I need to solve.
System Info:
OS: Windows Vista Home Premium SP2 32 bit (all current updates applied as of 01/15/2009).
Browser: Firefox 3.5.7
Problem Area: Firefox Add-ons
Problem and Solution:
Hp Update notified me an update for HP Smart Web Printing to version 4.60 is available. Because I like to keep my computer software up to date I clicked install, what a mistake. The first thing I noticed is that the Norton Toolbar 4.0 was missing in Firefox 3.5.7. Turned out it was BROKE and/or disables although Firefox showed it as being present and enabled it was not, along with other Add-ons for Firefox.
Things I tried:
1)      Exit and restarted FF (no effect)
2)      Disable HP Smart Web Printing and Restarted Firefox (Norton Toolbar reappeared but still was not working along with other Add-ons.
Final Solution:
1)      Uninstall HP Smart Web Printing (I check delete/no to save anything)
2)      Ran System Restore and restored to the latest System Check Point which was before the 4.60 update was applied because Windows was prevented from or just didn't create an automatic restore point in order to undo the update.
3)      Uninstall HP Smart Web Printing again and again I didn't save anything (Why? I have no idea but it appeared that even though the previous version of HP Smart Web Printing should be installed it seems that the 4.60 updates are applied to it so it’s the only way I could get Firefox and the other Add-ons working right) Norton Safe Web still doesn't work right and is a 100% dysfunctional.
NOTE:
All Firefox Add-ons seems to be working except Norton Safe Web function. The green tick mark no longer show up so you have no way of know if the site is Safe or not until you click on a link in Google search so Safe Web will check it which as far as I'm concerned diminishes the protection/function 100%. The only solution may be to uninstall Firefox and reinstall it, which at this time I've not done because I am still trying to find a way around it.

HP Smart Web Printing Software

Is there a version of HP Smart Web Printing Software that will work with Internet Explorer 8.0? I upgraded from Internet Explorer 7.0 to 8.0 (using XP SP2), and my previous HP Web Site Add-On Version 2.15.7.0 was incompatible with IE 8.0, so I tried upgrading to HP Smart Web Printing Version 4.05. First I selected "Install Now" from the HP web site & thought the load was successful, but then I couldn't find it among installed programs on my PC. Then I selected "Download Only" from the web site, and ran the executable from my desktop, but it went into an uninstall mode and froze. I exited the program and selected the executable a 2nd time. It started to load but stopped, saying another install program was still in progress. I exited the program & rebooted the PC. I selected the executable for the 3rd time and the installation appeared to complete successfully. At least the application was listed among installed programs, but it does not appear anywhere on the IE toolbar, and I have not found any way to run the application. Is it even compatible with IE 8.0?

Gurnie wrote:
I am having the same problem! I'm NOT glad to see that someone else is having trouble too! I had IE 6 & downloaded a free offer of Smartwebprinting. I loved it! Then I got a message that said I should upgrade to IE 8 so, of course, I did! Then I was told that smart web printing is NOT compatible with IE 8! AFTER I downloaded it not before! I was very angry! Then today I find an upgrade for smart web printing so it would be compatible with IE 8. I was happy again! But, alas, it will not work! It asked if I wanted to replace the program I already had. I said 'yes'. Then when it tried to install....it UN-installed! I have written to HP twice with NO response! so I did uninstall the program, then downloaded the supposedly 'upgraded' version of smart web printing again. I am unable to find the program anywhere, I only have the 'exe' program. I don't know what to do from here?? I'm ready to go back to IE 6!
I've attached a screenshot of the SWP icon, so please check if you can see it. You may have to click on the '>>' button to see more buttons, and reveal the SWP button.
@Ronalds: It's not compatible with Vista 64-bit according to the specs, but try to install it anyways and see if it works.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
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Attachments:
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HP Smart Web Printing feature, problem with IE7 and FireFox3

"HP Smart Web Printing" problem with Internet Explorer 7 and FireFox 3I have a laptop that came with: Windows Vista Home Premium, Internet Explorer 7, FireFox 1.9. Everything worked fine.
Recently I bought a "HP Photosmart C4580 All-in-One" printer that came with a free software "HP Smart Web Printing".
Smart Web Printing worked fine with FireFox 1.9 browser. I liked it very much, because with it, I could print only the portions from the web page that I want, thus saving on inks. It really does more than that.
With IE 7, Smart Web Printing was a disaster. IE 7 stopped working. Every time I closed a web browser window, IE7 would stop working and start all over again. It happened all the time.
On suggestion from Microsoft Windows help desk I "Reset IE Setting". This solved the IE 7 problem , but it also removed the Smart Web Printing feature.
Next, one day I downloaded latest version of FireFox browser "FireFox 3". Once again I lost the Smart Web Printing Feature, because it was not compatible with FireFox 3.
Now here I am with no "Smart Web Printing" feature at all.
Any suggestion how can I get "Smart Web Printing" feature back. I love the feature
Thanks

March 27th 2009 I've just downloaded HP Smart Web Print onto an HP a6500f desktop system running Vista-64. I first installed it as a limited user and I get no icon in the IE7 taskbar. I examined the manage add-ons dialog and it was installed but the toolbar configuration has no control icon for SWP icon.
Then I logged off and logged on as a privileged user and downloaded again and tried to install. This 2nd installation actually REMOVED my first installation.
So I then downloaded for a third time and installed and it finished installing but there was no SWP icon in the tool bar. I examined the Manage Add-Ons dialog and saw one in there on the left side. I transfered the inactive icon to the active side of the dialog and then I immediately had TWO SWP icons in the task bar. (*mumble grumble*). So I removed one and all is OK now as long as I use the IE7 as a privileged user.
If I go back to being a limited user (not an unreasonable thing to do is it?) I don't have an SWP icon. Trying to install SWP application again only cause it to want to remove the existing installation.
I'm not very impressed with this behavior.
Is there anything that can be done to get SWP to work for limited users?

HP Smart Web Printing and Firefox

Was able to update IE8 with Smart Web Printing, but not working in Firefox. Will an update be available for Firefox?

I believe an updated version of SWP will be released that'll work with FF 3.x.x. However, there is no release date specified by HP.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

Smart Web Printing cursor

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