Smartform character issue

Hi I need help with a smartform issue. I'm working on ECC 6.0 system. I have created a smartform in English but need terms and Conditions in English and French.
Some of French characters coming with # Sign. followed OSS Note 776507 and the problem is not resolved. any ideas how to solve this. If i look at print prieview it displayes correct but opon print and email( PDF) # appears.
Pl advice. Thansk in advance

Hi,
the PDF conversion for SMart FOrms documents always makes use of a "device type" (a printer description from transaction SPAD). In NUC systems, often the device type PDF1 was used (or possibly POST2), which support only Latin-1 character set (ISO 8859-1).
Your character in question looks like an APOSTROPHE character U+0027, which is included in Latin-1.
But there exist many additional variations of similar-looking "quote" or "apostrophe" characters in Unicode which may be used in that example and which are not convertible with a Latin-1 based device type.
You should find out the Unicode code of the character in question and then check the PDF conversion. Do you have a chance to post the resulting PDF file? The SAP created PDF files contain PDF comments which may explain what went wrong... (e.g. the device type which was used).
Best regards,
  Alexander

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