So, I'm new to Itunes and seem to be unable to download my selected tunes. What am I doing or not doing.  I seem to be following instructions, what little there are.

So,I'm new to itunes and seem to be unable to download tunes to my computer.  The instructions make it so simple to sign on, but, not to download.

Call Apple Care. They will either help you over the phone, or they will help you send it in for repair (it takes only a few days to do that - you usually have it back literally two or three days after you send it in)...What you are describing is something malfunctioning and that is NOT usual for a mac.

Similar Messages

  • HT1338 for itunes 10.7 it is saying that my mac need version OS X needs to be version 10.8.6 - how do i get this? There are no current software updtes and i cant use iTunes for my new iphone 5

    For itunes 10.7 it is saying that my mac need version OS X needs to be version 10.8.6 - how do i get this? There are no current software updates and i cant use iTunes for my new iphone 5

    I think you meant 10.6.8, not 10.8.6
    It requires an upgrade, instead of a free update.
    Snow Leopard/10.6.x Requirements...
    General requirements
       * Mac computer with an Intel processor
        * 1GB of memory (I say 4GB at least, more if you can afford it)
        * 5GB of available disk space (I say 30GB at least)
        * DVD drive for installation
        * Some features require a compatible Internet service provider; fees may apply.
        * Some features require Apple’s MobileMe service; fees and terms apply.
    Which apps work with Mac OS X 10.6?...
    http://snowleopard.wikidot.com/
    It's been pulled from the online store & Apple Stores, so you have to call Apple to buy it, last I heard.
    Buy Snow Leopard > http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
    Call Apple Sales...in the US: 1-800-MY-APPLE. Or Support... 1-800-275-2273
    Other countries...
    http://support.apple.com/kb/HE57

  • I have an iphone 5s and it is synced to itunes and works fine. previously I have downloaded audiobooks to my wifes 6th gen nano using this account - now I tunes does not recognize the device and also it seems that it is not being read by the computer?

    I have an iphone 5s and it is synced to itunes and works fine. previously I have downloaded audiobooks to my wifes 6th gen nano using this account - now I tunes does not recognize the device and also it seems that it is not being read by the computer?

    Hey Stan1958,
    Thanks for the question. I understand you are experiencing issues with your iPod nano and iTunes. Based on your symptoms, you may find the following resources helpful in resolving this issue:
    Windows
    iPod appears in Windows but not in iTunes
    iPod not recognized in 'My Computer' and in iTunes for Windows
    iTunes reports that "iTunes cannot recognize this iPod at this time"
    Thanks,
    Matt M.

  • HT2305 My iPod is not being read by iTunes. What do I do to be able to sync my iPod if iTunes is not starting the setup wizard for the iPod when it is connected to a Dell PC? I am new the iTunes and iPods.

    My iPod is not being read by iTunes. What do I do to be able to sync my iPod if iTunes is not starting the setup wizard for the iPod when it is connected to a Dell PC? I am new the iTunes and iPods.

    Hello, BAHannebaum.
    The article below should resolve any device not being recognized in iTunes issue that you are experiencing.  The most common issues are the Apple Mobile Device Support driver or iTunes is outdated.  Start with the first step and test the results after each step processed. 
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Cheers,
    Jason H. 

  • So i just got a new mac, and i am trying to sync my songs that i bought on itunes, and some of the worked, but a huge selection of them have a little exclamation mark beside it and it says it can't be downloaded, why?

    so i just got a new mac, and i am trying to sync my songs that i bought on itunes, and some of the worked, but a huge selection of them have a little exclamation mark beside it and it says it can't be downloaded, why?

    Hello Pork Chop 2,
    Congratulations on your new Mac!  It sounds like your purchased songs are not playing completely after you downloaded them.  I recommend to following steps for an issue like this:
    Symptoms
    Occasionally, if a song purchased from the iTunes Store on a Mac or PC was not downloaded completely, the song may not play back fully. The song may abruptly stop during playback, and iTunes may start playing the next song in your library or playlist.
    Resolution
    If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:
    Delete the purchased song that is exhibiting the problem from your iTunes library.
    Click on the Purchased link in the iTunes Store to view your previously purchased music.
    Download your previously purchased song from this list.
    You can find the full article here:
    Songs in iTunes may not play back completely
    http://support.apple.com/kb/TS4357
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • I'm new to itunes and need some help. Can anyone tell me if it is possible to download an album which has explicit content without actually downloading the explicit songs?

    I'm new to itunes and need some help.  Can anyone tell me if it is possible to download an album which has explicit songs without actually downloading the songs that are explicit?

    See if there's a non-explicit version and download that?  Just download the individual songs you want, and not the others?
    Honestly, your phrasing doesn't make sense.  You're asking how to download an album without downloading its tracks? 

  • HT1498 I just bought Apple TV 2 weeks ago. I have a brand new Samsung LED TV. Everything works fine.  I rented a movie from iTunes and it took 4 hours to download. My friend said this is wrong, his movies play instantly, so what's wrong?

    I just bought Apple TV 2 weeks ago. I have a brand new Samsung LED TV. Everything works fine.  I rented a movie from iTunes and it took 4 hours to download. My friend said this is wrong, his movies play instantly, so what's wrong?

    I just bought Apple TV 2 weeks ago. I have a brand new Samsung LED TV. Everything works fine.  I rented a movie from iTunes and it took 4 hours to download. My friend said this is wrong, his movies play instantly, so what's wrong?

  • We recently upgraded to new Dell computers and have Acrobat XI Standard.  A problem has begun when I open a file a second 'overlay' seems to appear and i cannot access the tool bar.

    We recently upgraded to new Dell computers and have Acrobat XI Standard.  A problem has begun when I open a file a second 'overlay' seems to appear and I cannot access the topmost tool bar - so I cannot save, insert, etc....

    We recently upgraded to new Dell computers and have Acrobat XI Standard.  A problem has begun when I open a file a second 'overlay' seems to appear and I cannot access the topmost tool bar - so I cannot save, insert, etc....

  • I need to delete my Apple ID on my iPhone 4.  I forgot my psw for my account.  When I answer the security question, the system responds incorrect answer.  I created a new Apple iTunes account but I still unable to delete the old iTunes account.

    I need to delete my Apple ID on my iPhone 4.  I forgot my psw for my account.  When I answer the security question, the system responds incorrect answer.  I created a new Apple iTunes account but I still unable to delete the old iTunes account.

    AppleFAN7591 wrote:
    I need to delete my Apple ID on my iPhone 4.  I forgot my psw for my account.  When I answer the security question, the system responds incorrect answer.  I created a new Apple iTunes account but I still unable to delete the old iTunes account.
    How to reset your Apple ID password.
    Go to iforgot.apple.com and type in your Apple ID, then click 'Next'.
    Verify your date of birth, then click 'Next'.
    You'll be able to choose one of two methods to reset your password, either E-Mail Authentication or Answer Security Questions.
    If neither method works, then go to https://getsupport.apple.com
    (If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
    Choose 'More Products & Services', then 'Apple ID'.
    A new page will open.
    Choose 'Other Apple ID Topics', then 'Lost or forgotten Apple ID password'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.
    How to reset your Apple ID security questions.
    Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
    Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
    Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.  This will generate an automated e-mail that will allow you to reset your security questions.
    If that doesn't work, or  there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
    Next, go to https://getsupport.apple.com
    (If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
    Choose 'More Products & Services', then 'Apple ID'.
    A new page will open.
    Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.

  • HT201412 I have a new iPad Air and it is asking for my Passcode which I thought i knew but it is not turning on with the code I thought I entered?

    I have a new iPad Air and it is asking for my Passcode which I thought I knew , but it is not turning on with the code I tought I had entered?

    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased.
    If the iPad was running iOS 7,  iCloud: Find My iPhone Activation Lock in iOS 7
    http://support.apple.com/kb/HT5818
    How can I unlock my iPad if I forgot the passcode?
    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    You may have to do this several times.
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • Hi. I brought a new iphone 5 and I wanted to restore it to one of my previous iclouds but it's not letting me - the icloud backup is a iphone 5 6.1 ios and my current is iphone 6.0.1 - please advise what i should do...

    Hi. I brought a new iphone 5 and I wanted to restore it to one of my previous iclouds but it's not letting me - the icloud backup is a iphone 5 6.1 ios and my current is iphone 6.0.1 ios - please advise what i should do...

    Hi ldyazch,
    You will need to set it up as a new phone, not from a backup, first. Then, after setup is complete, go to Settings > General > Software Update. Make sure you are connected to Wi-Fi and have at least 50% battery power. After then update downloads and installs, you can go to Settings > General > Reset > Erase All Content and Settings.
    This will let you go through the setup again, and this time you can choose your backup.

  • I just updated my itunes and now I am unable to open any of my songs... please help me.

    i just updated my itunes and now I am unable to open any of my songs... please help me. Every time i click it, it says it cannot be read because it was made by a newer version of itunes.

    Try resetting the Nano with it still connected to a high powered USB 2.0 port on your PC. To reset the iPod, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
    B-rock

  • My iphone 5s wont turn on. I tried to recover it through itunes and it didnt work. It said that due to an error my phone could not be restored. However when I plug it into itunes via my computer it turns on, I get the apple, the white line beneath it?????

    My iphone 5s wont turn on. I tried to recover it through itunes and it didnt work. It said that due to an error my phone could not be restored. However when I plug it into itunes via my computer it turns on, I get the apple, the white line beneath it???? As soon as I remove it from the computer it goes completly off again???????

    Hey beaches37,
    Thanks for the question. I understand you are experiencing issues with your iPhone 5s. You mentioned you received an error when attempting to restore. If you remember this error, the following article may help to resolve it:
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Furthermore, you may want to try restoring your iPhone in recovery-mode:
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    Thanks,
    Matt M.

  • My App Store won't allow me to download any apps. It says such and such app is unable to download try again later  every time. I have enough storage all my devices are up to date on all updates  please help

    My App Store won't allow me to download any apps. It says such and such app is unable to download try again later  every time. I have enough storage all my devices are up to date on all updates  please help

    I am a librarian at a 1:1 iPad school and we are having this problem with all ~3000 student iPads as well at ~300 teacher iPads.  This is extremely frustrating.  I have tried suggested fixes found on other discussion boards but none have worked.

  • When I receive appointments by email and accept them they go into the enourage "on my mac" ical calendar which is not synced with mobileme.  How do I change where appointments are put ?

    When I receive appointments by email and accept them they go into the enourage "on my mac" ical calendar which is not synced with mobileme.  How do I change where appointments are put ?
    Or how can I choose where the appointment is put ?
    I use the mobileme sync services so the ical calendars that are synced are those in the "[email protected]" group.
    Please help !
    Nick

    Actually you can't drag the appointment to ano calendar - its says "You can’t make changes to this invitation., Only the organiser can change this event"
    Also if you double click on the received appointment and open the window the only calendars shown that you can select are the 'on my mac" ones, and not the sync'd ones.
    Any ideas welcome !!
    Nick

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