Software for HP Color LaserJet CM1312nfi MFP is not currently available from the Software Update server.
I recently upgraded to Mountain Lion, and found that I could no longer print to my HP CM1312nfi.
This is usually a problem with HP at every upgrade, but this time, they appear to have offloaded the driver download process to Apple.
My printer is connected wirelessly through a time capsule by IP address—the physical, not the virtual, e.g: 169.254.xx.xx instead of 10.0.1.x.
When I try to download the driver by bonjour or IP, I get the following error message:
Can't install the software for the Hewlett-Packard HP Color LaserJet CM1312nfi MFP because it is not currently available from the Software Update server.
Is this truly a Software Update server error, and if so, any clue when it will be resolved?
I am able to print with the generic driver as of now, but fax and scan capabilites are gone. The add fax dialog lists no devices.
Scanning is not supported on my printer model with the Hewlett Packard Print 2.12 driver. Will support be forthcoming, or did Mountain Lion brick my scanner?
Thanks for your time and attention.
Of course, once I posted this, I tried again and downloaded the driver without issue.
My second question still stands, however:
Scanning is not supported on my printer model with the Hewlett Packard Print 2.12 driver. Will support be forthcoming, or did Mountain Lion brick my scanner?
Similar Messages
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I was having trouble printing to my HP Color LaserJet 2605dn from a Mac Pro running Mountain Lion, so I went to System Prefernces -> Print & Scan deleted it and atempted to re-add it. When I try add the printer I get this message:
Software for this printer is available from Apple. Would you like to download and install it?
After clicking Download & Install (the only option other than Cancel), I get this:
Can't install the software for the Hewlett-Packard HP Color LaserJet 2605dn because it is not currently available from the Software Update server.
What's the workaround when Mountain Lion can't find the driver?
Thanks!Sean L. wrote:
I was having trouble printing to my HP Color LaserJet 2605dn from a Mac Pro running Mountain Lion, so I went to System Prefernces -> Print & Scan deleted it and atempted to re-add it. When I try add the printer I get this message:
Software for this printer is available from Apple. Would you like to download and install it?
After clicking Download & Install (the only option other than Cancel), I get this:
Can't install the software for the Hewlett-Packard HP Color LaserJet 2605dn because it is not currently available from the Software Update server.
What's the workaround when Mountain Lion can't find the driver?
Thanks!
The 2605dn has dual Network and USB connectivity. Which are you attempting to configure: Network or attached USB?
Printer on, and if networked, use a static IP address
Print & Scan
IP
Provide printer static IP address
Select Printer Software ... HP Color LaserJet 2605dn driver (not sure about that 2600 driver)
Add
Configure Driver under Options and Supplies
I have a 1994 HP Laserjet 4m Plus set up using these steps and the appropriate driver. I just added another network printer, using the same IP address, but using the above 2605dn driver without any issue other than complaint about a redundant IP address.
Hopefully, you have already sorted this out. -
Can't install the software for the Brother MFC-9440CN because it is not currently available from the Software Update server....how do I get the driver then..it ised to work in my old mac..but cant print to it in my new unit
Download the Brother Mountain Lion drivers here.
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how can I installed my hp printer when I get a message that it is not currently available from the software update server?
The drivers are there. I see this quite often. What's happened is the supported devices list on the Mac is a little out of date. All you should have to do is disconnect the printer from the Mac, run Apple Software Updates, restart the Mac, connect the printer back to the Mac, and add the printer's queue to the Mac. You can find a little more information on this and other helpful tips in the link below. Let me know what happens.
Basic Printer Troubleshooting Steps for Mac
I am a printer tech for HP. -
Can't install the software for the EPSON Epson Stylus Photo R2000 because it is not currently available from the Software Update server???
I am using mac osx 10.8 and now cant get print software for epson R2000 printer.After system update, my Epson Stylus SX 535WD was ''gone''. I tried in vain to add it as an IP printer (got the IP-address from the printer). The printer model is correctly recognized, software download starts -- but then the "software ... is not currently available..."
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In the end, I re-installed the printer software from the original CDs. After that the printer showed up as a Bonjour Printer, and I could add it without problem.
But note: although the printer is installed now and working properly, I still get the old error message (...software ..not available...) if I try to add the printer as an IP printer !? -
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That means you go here:
http://support.apple.com/kb/DL907?viewlocale=en_US&locale=en_US
to get the latest HP drivers. -
Hi,
I've been trying for days to download Windows support software via Bootcamp assistant but it always fails with message 'Can't install windows software because it is not currently available from the software update server.'
Anyone else had problems or success with this?
Thanks in advance.9thdoc wrote:
I'm getting a similar but distinct error message in snow leopard: Download could not continue. "The windows support software is not available" and have no original snow leopard instal disc with me.
Your issue is completely different. You are running Snow Leopard. There is no download for Windows Support software for Snow Leopard, hence the error you see. Snow Leopard Windows Support software is on the Snow Leopard installation disk.
You need the Snow Leopard installation disk or a replacement for it. -
I've downloaded samsung drivers from apple and still no luck. Whenever i try to install my samsung ml-2525w i get the following "Can't install the software for the Samsung ML-2525W because it is not currently available from the Software Update server." The printer is on the network and is on the list of available printers.
For OS X 10.8 or later:
OS X Mountain Lion: Reset the printing system
For earlier versions of OS X:
Mac OS X: How to reset the printing system -
Can't install the software for the HP Photosmart A510 series because it is not currently available from the Software Update server.
That means you go here:
http://support.apple.com/kb/DL907?viewlocale=en_US&locale=en_US
to get the latest HP drivers. -
This is the the alert I keep getting when i try to add this new printer
"Can't install the software for the Samsung CLX-3180 Series because it is not currently available from the Software Update server."
Im am having BIG problems getting my printer to be recognizedwater bar wrote:
I am getting the identical error message for an HP Officejet 7200 series printer.
First there is a message that software is available from Apple. You click to get it. Then it tells you that it is not currently available from the software update server.
I am running OS 10.8.2. Printer is on my home network (not USB).
I went to the Apple Software Dowload site and re-downloaded the latest "HewlettPackard Printer Drivers" (v.2.12) and installed them (twice). No dice.
Anybody found a way around this problem?
I solved all print related issues by avoiding HP, worst software I ever saw, this may not work for you though. -
I suddenly can't use my printer! It stopped working, so I followed apple's advice and deleted the printer, downloaded a new driver, now I get this message when I try to install it:
Can't install the software for the Brother HL-2040 series because it is not currently available from the Software Update server.
How do I get my printer working again??Where did you download the new driver from ?
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I'm trying to setup my Canon MX870 USB ink jet printer plugged into my Airport Extreme's USB port. However, I keep getting a message of; "Can't install the software for the Canon MX870 series because it is not currently available from the Software Update server." And then I have to click cancel.
The "Print & Scan" from System Preferences, can see the printer as it has the NAME: Canon MX870 series, and the LOCATION: 'the name of my network', and USE: MX870 series. But after clicking "Add", it tries to install the software (I've already installed the latest drivers however on my Mac Pro) and that's when I get this message;
"Can't install the software for the Canon MX870 series because it is not currently available from the Software Update server."
Any ideas, help would be greatly appreciated!
MartyHello Marty,
It sounds like you are not able to add your Canon printer in System Preferences. I found an article with steps you can take to resolve this:
Resolution
USB printers and Bonjour-enabled network printers
Follow these steps until the issue is addressed:
Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
You can find the full article here:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Thank you for posting in the Apple Support Communities.
Best,
Sheila M. -
Unable to connect to my printer HP LaserJet Professional P1102w as keep getting message Can't install the software because it is not currently available from the Software Update server. Please help.
Installing an HP network printer
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Hi there
I am trying to install a HP 6300 printer. I can see it when I look to install initially. Then click on installa nd the process starts and I get a message saying it is searching for the software. However after 20 seconds or so I get the message: Can't install the software for the HP Officejet 6300 series because it is not currently available from the Software Update server. This has happned over and over. I have updated the OSx and am 10.8.5. It works on my Mac Book Pro and did once work on the Mac Book Air but stopped so I unistalled and tried to reintsall but no joy. How can i gte the right drivers onto the laptop so that the seach finds them and connects the printer that it already sees?
Many thanks
RobHello there. I understand you are experiencing issues installing your printer on Mac 10.8.5. This document will provide multiple methods on performing this task: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03378792
Please let me know if you have any other questions or concerns.
I work on behalf of HP -
Can't install the software because it is not currently available from the Software Update server. this is the message that i get a few days now that i am trying to install windows through boot camp to my macbook!does anybody knows what i can do????
You keep it on the usb stick for after you boot into Windows. From Windows you install the Windows Support software on the stick. Do you realize that you need to buy and install Windows? The Windows Support software you downloaded is only the Windows drivers for your hardware.
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