Software update reads "error" on my PC. How do I get the software?

I want to update my IPhone 4 but the software update window says "error." To correct this I need to go to "Tools>Download Only." Where is the "Tools" tag? How can I get the software update?

Connect your iPad to your computer and launch iTunes. If you auto sync, let the process complete. Then click on your iPad name on the left side bar under the Devices heading and click on the Music Tab in the iTunes window at the top on the right. Select the album - click on the box next to the Album name, (make sure the heading -Sync Music is checked) and then click Apply in the lower right corner of the iTunes window.
That should sync the album to the iPad and look for it in the iPod or Music App, depending on which iOS you are running.

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    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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