Solman 7.0 : Resolution for error 'Answer the question for currnt SAP comp.

Hello sap experts,
We are in the process of setting up Service Desk for Solman 7.0 (SP 19) for which we have created a custom user status profile ZSLFN001 and attached to SLFN transaction.
Now we are able to create a new message with the customized dropdown for user status (fast entry screen), but when a message processor is assigned to the notification an error is generated with the following details.
Message type : Error (Red traffic light)
Ref object : Header Data
Message Text: "Answer the question for the current sap component.".
I feel this has something to do with the action "Answer to app-specific questions" but am not sure what i am missing here.
Regards,
Vivek

Hi,
Yes you have to use that action.
In addition check this note
Note 1301955 - Error message for answering application-specific questions
Regards
Prakhar

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