SOLMAN EHP1 - anyone can create support message in Satellite System's Help?

Hi,
I just curios that why everyone can create support message in satellite system-> help -> create support message?
I tested with restricted profile user and without role SAP_SUPPDESK_CREATE, NO BP created but he still manage to create support message???? Any idea??
Also, same goes to any user can process ticket in SOLMAN with no BP-Employee role and SAP_SUPPDESK_* roles assigned.
Your kind input is very much appreciated.
Thanks,
Nicholas Chang

Hi Nicholas
If you are using a "Named" user instead of the Trusted Relationship in the RFC maintained in BCOS_CUST for entry OSS_MSG then this is quite possible. In this case the "Named" user will be used to call the interface to create message and the calling user ie the end user creating the ticket will only be used as "Reporter" of the message.
The user entered in the RFC details probably has the authorization to create Support desk messages.
Regards
Amit

Similar Messages

Creating Support Messages from Satellite System without SolMan user account

Hi
We are having some problems with users "creating support message" from our ECC system to SolMan, if the user does not have a user account in Solution Manager.
It is not correct, that users from Satellite systems can create support messages from these systems, without the user having an account in Solution Manager? And that the user is identified by the business partner for the user, that must exist in the Solution Manager system ?
We have set up the RFC for the supportmessages between SolMan and the ECC system as trusted RFC, with the "Current user" as the user, but how should this be set up, if the user does not have an account in the Solution Manager system. If we enter a user with the right authorizations in the RFC, will the messages that come through not just appear as created by that user, instead of the ECC user and corresponding business partner ?
Regards
Lars

Hi,
you can use the use the user for the RFC-Connection in that case. I have customizied a similar scenario. In my scenario the System from which the message was created, is the business partner (SOLD-TO-PARTY). For that you have to create a communication user (i.e SOLMAN<SYSID>). In TA SM59 in the satellite-system you assign this user for the connection. (Don't forget to assign the user to the role "SAP_SV_FDB_NOTIF_BC_ADMIN"). Now, it schould be possible to create messages from the satellite system to the solution manager. Additionally you should create business-partner for each user of the satellite system, by using TA DSWP>EDIT>CREATE BUSINESS PARTNER.
With this TA, it is easy to create BP for each satellite system.
Best regards
Marc

Create support message in satellite system

Hi,
What are the pre-requisites to configure creating support message in satellite system.
Thanks
Rajesh

Hi,
Follow this blog u can set up ur service desk
mainly it comprises of roles table entry and rfc destination in satellite systems
/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i
/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii
hope it solves ur problem
Regards
Prakhar

Roles required to create support message from satellite system

Hi Team,
I am trying to create support message from satellite system. i have assigned S_RFC and S_RFCACL to the Zrole. Apart from that, is there any other roles to be assined in satelite system to create support message?
Regards
Kumar

I think that's it.
Of course they roles in the central system too: SAP_SV_FDB_NOTIF_BC_ADMIN and SAP_SUPPDESK_CREATE (or copies thereof).
Regards,
Sean

With SP16-17 we can't create support message from satellite system anymore

hello,
We have implemented the support package 16 and 17 SAPKITL427 in solution manager last week-end and since then all satellite systems can not create support message anymore.
The process is perfectly working in solman itself and we don't think we have thus a process customizing issue here but who knows...
The key user creates the message with the help -> create support message
and when he saves it (clicking the mailbox button) he gets the following error
Error in Local Message System: Function not available Message was Not
Created
In fact the error Message is BCOS088
We debugged the function BCOS_CREATE_MSG and we found out that the function
DNO_OW_CREATE_NOTIFICATION is returning error code 1.
We checked out RFC connection and it looks ok
There is no dumps in ST22, no error in SLG1 in both system...a nightmare
The notification SLF1 is created in solman but the status field of the notification is empty and it looks that the record is somehow corrupted because you can't modify it with dnotifwl.
Due to the fact that the notification is not correctly created the support message is also not created.
SAP and our solman consultant are working on it since 2 days but don't have a clue. Maybe some program where no regenerated correctly ?
If you would have any idea in which direction to look, i would greatly appreciate
thanks a lot
best regards Xavier

hi Rohit,
on the satellit I have the following versions
SAP_BASIS     700     0012     SAPKB70012     SAP Basis Component
SAP_ABA     700     0012     SAPKA70012     Cross-Application Component
PI_BASIS     2005_1_700     0012     SAPKIPYJ7C     PI_BASIS 2005_1_700
ST-PI     2005_1_700     0006     SAPKITLQI6     SAP Solution Tools Plug-In
SAP_BW     700     0013     SAPKW70013     SAP NetWeaver BI 7.0
SAP_AP     700     0009     SAPKNA7009     SAP Application Platform
SAP_HR     600     0018     SAPKE60018     Human Resources
SAP_APPL     600     0010     SAPKH60010     Logistics and Accounting
EA-IPPE     400     0010     SAPKGPID10     SAP iPPE
EA-APPL     600     0010     SAPKGPAD10     SAP Enterprise Extension PLM, SCM, Financials
EA-DFPS     600     0010     SAPKGPDD10     SAP Enterprise Extension Defense Forces & Public Security
EA-HR     600     0018     SAPKGPHD18     SAP Enterprise Extension HR
EA-FINSERV     600     0010     SAPKGPFD10     SAP Enterprise Extension Financial Services
FINBASIS     600     0010     SAPK-60010INFINBASIS     Fin. Basis
EA-PS     600     0010     SAPKGPPD10     SAP Enterprise Extension Public Services
EA-RETAIL     600     0010     SAPKGPRD10     SAP Enterprise Extension Retail
EA-GLTRADE     600     0010     SAPKGPGD10     SAP Enterprise Extension Global Trade
IS-PS-CA     600     0010     SAPK-60010INISPSCA     IS-PUBLIC SECTOR CONTRACT ACCOUNTING
IS-OIL     600     0010     SAPK-60010INISOIL     IS-OIL
IS-M     600     0010     SAPK-60010INISM     SAP MEDIA
IS-H     600     0010     SAPK-60010INISH     SAP Healthcare
IS-CWM     600     0010     SAPK-60010INISCWM     Industry Solution Catch Weight Management
INSURANCE     600     0010     SAPK-60010ININSURANC     SAP Insurance
FI-CAX     600     0010     SAPK-60010INFICAX     FI-CA Extended
FI-CA     600     0010     SAPK-60010INFICA     FI-CA
ERECRUIT     600     0010     SAPK-60010INERECRUIT     E-Recruiting
ECC-DIMP     600     0010     SAPK-60010INECCDIMP     DIMP
IS-UT     600     0010     SAPK-60010INISUT     SAP Utilities/Telecommunication
SEM-BW     600     0010     SAPKGS6010     SEM-BW: Strategic Enterprise Management
LSOFE     600     0010     SAPK-60010INLSOFE     SAP Learning Solution Front-End
ST-A/PI     01K_ECC600     0000          -     Application Servicetools for ECC 600
APICON     1470000000     0000          -     APICON GmbH, Interface Add ON
thank you Xavier

ERROR when Trying to create support message in satellite system

Hi
I have a wired problem.
My user's are opening support message in the solman through the ECC system.
But when a user is open a support message with the component FI he get the following message:
"Error in Local Message System: Component FI does not exist: Check your entry Message was Not Created"
I'm working with ECC6 and SOLAMN 4.
Why I can't generate support message with the component "FI" ?
Please advice
Best regards
Lior Grinberg

Hi
SAP Component is FIN Financials not FI that is why I thnk u r getting an error.
Normal process is
Whenever your user will post any message from any Transactions of FI module in ECC they goto help->create support message
This will automatically fill the SAP Component
Secondly if they are posting from initial logon screen they can choose the value by pressing F4 in SAP component field
Hope it solves ur problem
Regards
Prakhar

Create Support Message from satellite system

Hi, when I create a ticket using "Help - Create support Message" the parameter SY-UNAME is not passed to Service Desk
in other word, the message is created but the field "Reported by" is not filled.
if I want to display the entire message in the form, before saving, I can see that this value is correct...
SY-SYSID             DE1
SY-MANDT             300
SY-UNAME             SOLMAN
SY-DATUM             20080410
etc.
Any suggestion ?
Regards,
Nacho.

Hi,
1) Under identification tab in external BP no. put details as
<Server short name>space<client>space<search term
(which you have maintained in address tab or employee no.
of that user in satellite system)>
2) In ID type put CRM001
3) Under identification put details as <Server short
name>space<installation no.>space<client>space<search
term (which you have maintained in address tab or
employee no. of that user in satellite system)>
4)Go to trns. BP>select BP role as "Employee"> Indentification tab--> Maintain user name same as user id of employee in satellite system or serch term you maintained while creating BP.
Try this. Reward the points for useful answer.
Regards,
Niks

ERROR when Trying to Create Support Message in Satillite system

Hi,
I have configured Service Desk in solution manager, when i try to send a Support Message(Help ->Create Support Message) from satillite system to Solution Manager i got this ERROR msg. "Error in local message system; message 000000000001 not complete".
Help me to sort out this.....

Hey ...I had a same problem last week...
I'm unable copy the Weblog / upload the document ...Any way follow below steps.
1)Go To Transaction Code SPPFCADM in Solution manager
select DNO_NOTIF and click on 'Define action profile and actions
Select action profile 'SLFN0001_STANDARD_DNO'
2)choose action definition 'SLFN0001_STANDARD_DNO_CRM' and click on
the processing types
3)delete the container expression ITEM_PRODUCT_ID
Refer SAP Note 1011376
Hope this helps you.
Praveen,

Not able to create a message from satellite system

Hello Everyone.
We have been working on Solution Manager .We have managed with successfull installation,Uploaded required support packages,configured the system according to SAP Solution Manager Guide.
Faced with some problem regarding support desk,we are not able to create a message from satellite system to Solution Manager.
Note : Error Message related to this problem is ....
<b>"Error in Local Message System : External number assignment, Enter notification num message was not Created."</b>
Thanks in advance.
Regards,
Nimesh V . Master

Hi, you need to check the number ranges for the notifications and make sure they are correct. Look in the IMG of the SAP Solution Manager system for the instructions. You also need to make sure that the Service Desk BC Sets are activated if you are NOT on 4.0 and SP Stack 09+. In the later SPs much of this configuration from the IMG is automated in the wizard.

Create Support Message from external system

HI experts,
I would like to change the Create Support Message screen(Menu->Help->Create Support Message) and add three fields namely: Category, Subject and Solution Number because currently these fields are not populated in the Service desk if I create message in this way unlike in using NOTIF_CREATE tcode where there are selection fields for these.
Also, I'm creating the support message from an external SAP system and the messsage is sent to the Solution Manager system. The NOTIF_CREATE tcode does not exist in the external system as well as the whole package DSWP.
Please let me know you rthoughts on this.
Thanks
Eric

Hi guys,
Thanks for your answers... But is it possible to call transaction NOTIF_CREATE from an external system?
I have done something already so that those 3 fields will be automatically populated for a message sent from an external system.
I changed the screen and called FM BAPI_NOTIFICATION_CREATE(a remote enabled FM which is the one being used by transaction NOTIF_CREATE to create a message) inside FM BCOS_SEND_MSG.
I populated the category, subject and solution in the FM export parameters as well as the solution number in the sap data table. I put a destination also..
This FM calls another FM DNO_OW_CREATE_NOTIFICATION which is the one being used from the external system but do not cater the functionality to send the 3 fields that we need.
As you will notice, there are lots of standard objects that I've changed. =)
My problem now is that the system data sent is the same with the system data if you create the message using NOTIF_CREATE. Some system that were sent when a message is sent from an external system is missing but at least the sap system and client ID is sent. There is no external reference number also. But hopefullly, the users will accept it. Can't find any other solution to this.
Thanks,
Eric

Error while creating a support message in satellite system

Hi,
I am facing an error while sending a support message to solman form the satellite system
(( Error Description : Error in Local Message System: Error when opening
an RFC connection Message was Not Created ))
1) I gone through various threads and set the required authorizations like
SAP_SUPPDESK_CREATE and
SAP_SV_FDB_NOTIF_BC_ADMIN ,
SAP_SUPPDESK_ADMIN
for the user in the solman .
2) I checked the RFC connection and it is working fine.
Anyone pls help me to resolve this issue

hi rohit,
thanks for u r immmediate response
do i have to assign the roles to the user in the satellite system or the solman.
some roles in those 4 roles are not in the satellite system.
thanks
Rahul

How to change number for support message in satellite system

Hi,
When i'm creating the messages in the satellite sytem the messages are generating with internal number range(0000002345) of solman.I would like to change to external number as (9999000000).
Please help me to resolve the issue.
Regards,
Eswar.

Hello,
SPRO > Solution Manager > Basic Settings > Scenario Specific Settings > Service Desk > Check Number Range for Service Desk Message
Check Number Range for Service Desk Message
Use
In this Customizing activity, you check the new internal and external number ranges for the Service Desk.
Activities
1. Select the transaction type SLFN.
2. Choose Goto -> Details.
3. Check the internal number range 01 and the external number range 02 under Transaction / Numbering.
4. Save your entries.
I hope this helps.
Regards,
Paul

Service Desk - Create Message from Satellite System

Hi Guru,
I'm learning SAP Solution manager service desk tools (on EHP1 SP22). I've managed to activate it and I can create the message from satellite system (with SLFN as default transaction type). Is it possible to change default of transaction type while creating support message from satellite system (e.g. using ZSLF, etc)?
Appreciate for your input.
Thanks and Regards,
Yan

Yes. It is very much possible.
Use transaction - SPPFCADM
select the row - DNO_NOTIF
click on - Define action profile and action
Select the action profile - SLFN0001_STANDARD_DNO
Select the action - SLFN0001_STANDARD_DNO_CRM
in processessing type, change the container value to ZSFN.
Hope this will be helpful.
Regards
K.Kumar

Create Support Message via Help - Limitation for certain people

Hi,
i try to configure my SolMan, so that only a couple of person can create a support message with Help -> Create Support Message.
I look for a role, but can't find anything to solve this issue. Does anyone now what I have to customize, that only people I allow can create a support message in that way?
Thanks in advance
Michael

Thanks for your replies, but this doesn't solve my problem
1) When I don't create a business partner for those people, they can create messages, but then then the filed "message processor" would be empty in SolMan
2) which role do you mean? I tested with a test-user without any role - he can create support messages as well...
regards
Michael

Support message from satellite to SolMan throughout web service

Hi all,
Currently we have activated support messages between satellite systems and SM. This functionallity is working fine; users create messages with "help->create customer message". But now we want users to create messages trhoughout web service (bsp). We know that this funcionallity exists, but we don't know neither the way it can be activated nor the way we can access to this service.
Any idea?
Thanks in advance.
Bst Regds,
Jose Sorli

Hi Jose,
For the creation of messages via WEB you can use BSP dswp_create_msg:
In SICF activate this service
After call the following url:
http://server:XXXX/sap/bc/bsp/sap/dswp_create_msg?sap-client=YYY
server: full hostname server of solman system
XXXX: HTTP service that you can see in SMICM->Goto->Services
YYY: Service desk client
Look in SAP SMP for notes with string dswp_create_msg.
From note 699087 ( a little old but ok):
For the application to function, perform the following in the Solution
Manager system:
    o Ensure that an HTTP or HTTPS service is running in the Internet
       Communications Manager (transaction SMICM).
    o Ensure that the services necessary for running BSP applications
       are activated (transaction SICF). These services include:
       - /default_host/sap/public/bc/ur
       - /default_host/sap/public/bsp/sap/htmlb
       - /default_host/sap/public/bsp/sap/public/bc
       - /default_host/sap/bc/bsp/sap/dswp_create_msg
The URL necessary to call dswp_create_msg takes the following form:
    o http://<host>:<port>/sap/bc/bsp/sap/dswp_create_msg?sap-client=
       <client>
Where <host>, <port> and <client> are the host name, port and client
respectively of the SAP Web Application Server. For futher information
on the Internet Communications Manager, please see the SAP Web
Application Server online documentation.
Best regards,
Dolores

SOLMAN EHP1 - anyone can create support message in Satellite System's Help?

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