Solution Manager Diagnostics install problem

I am trying to install SMD on a NW04 SP16 system (also running ABAP+java for XI). After deployment for the SP16 SMD version, when I log on to SMD admin screen, I cannot run the Upgrader - error indicates "cannot get the current version from ComponentInfoLib". Also when I click on "Release Information", it also cannot display the current version. I also tried to install the SMD version SP13 and SP14 with the same basic problem (it is not reading the version info).
Any idea on where I can look to resolve this problem.

To add on to the first post, I found this entry in the trace logs:
#1.5#001125A94E5F00BB0000006100000CF0000412B028BE1BD4#1146447714090#com.sap.smd.server##com.sap.smd.server#J2EE_ADMIN#683##jbs397.na.corp_XIL_4137250#J2EE_ADMIN#aafa31c0d8b311dacf1f001125a94e5f#SAPEngine_Application_Thread[impl:3]_125##0#0#Info##Plain###Found invalid registered agent for host jbs397.xxxxxx.com. Removing handle.#
#1.5#001125A94E5F00BB0000006200000CF0000412B028C27A7E#1146447714372#com.sap.smd.server##com.sap.smd.server#J2EE_ADMIN#683##jbs397.na.corp_XIL_4137250#J2EE_ADMIN#aafa31c0d8b311dacf1f001125a94e5f#SAPEngine_Application_Thread[impl:3]_125##0#0#Info##Plain###Configuration found at: sap.com/tcsmdagentapplicationglobal~conf/application.custom.properties#
#1.5#001125A94E5F00B20000000B00000CF0000412B02955AAD2#1146447724028#com.sap.sup.admin.scheduler.JmsScheduler##com.sap.sup.admin.scheduler.JmsScheduler####jbs397.na.corp_XIL_4137250#Guest#61d6e5b1d8b311dacfbc001125a94e5f#SAPEngine_System_Thread[impl:5]_40##0#0#Error#1#/Applications/AdminConsole/Scheduler#Plain###Cannot post task, error during waiting for upgrade!#
#1.5#001125A94E5F00B20000000C00000CF0000412B02955ACEF#1146447724028#com.sap.sup.admin.scheduler.JmsScheduler##com.sap.sup.admin.scheduler.JmsScheduler####jbs397.na.corp_XIL_4137250#Guest#61d6e5b1d8b311dacfbc001125a94e5f#SAPEngine_System_Thread[impl:5]_40##0#0#Error##Plain###com.sap.sup.admin.compinfo.exception.ComponentInfoBrowseException: Cannot find Software Component: sap.com/LM-SERVICE
     at com.sap.sup.admin.compinfo.ComponentInfoManager.getSoftwareComponentElement(ComponentInfoManager.java:123)
     at com.sap.sup.admin.compinfo.ComponentInfoManager.getSmdSoftwareComponentInfo(ComponentInfoManager.java:44)
     at com.sap.sup.admin.upgrade.core.UpgradeManager.getCurrentStatus(UpgradeManager.java:71)
     at com.sap.sup.admin.scheduler.JmsScheduler.timeout(JmsScheduler.java:927)
     at com.sap.engine.services.timeout.TimeoutNode.run(TimeoutNode.java:56)
     at com.sap.engine.frame.core.thread.Task.run(Task.java:64)
     at com.sap.engine.core.thread.impl5.SingleThread.execute(SingleThread.java:79)
     at com.sap.engine.core.thread.impl5.SingleThread.run(SingleThread.java:150)

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SMD (Solution manager diagnostics ) question , problem

Dear Experts,
I´ve just had the possibility to start working with SMD and agents and so on.
But one thing I haven´t read anywhere...
- how many agents should work or run on one host?
what is the concept :=? one agent / host, or one agent /sid?
Fast answer would be appreciated...
thank you in advance

What agents you are talking about?

Solution Manager Diagnostics don't display data

Hi,
I'm setting up Solution Manager Diagnostics at Solution Manager SP 22. I've installed Wily Introscope Enterpise Manager at Solution Manager Server, and Wily Introscope Agents at Solution Manager and Satellite systems as well.
Wily Introscope is working properly, I receive statistics from all agents, and also I can see most of the graphics. BUT, after I install SMD Agent, I can't receive any data in Root Cause Analysis Workcenter -> End-To-End Analysis -> system -> Workload Analysis.
Here I can see a plot with all values at 0. If I try Enterprise Portal tab -> Portal Activity Reporting, I don't have any data.
At Aplication Server Java tab -> J2EE Engine, I only can see forms like:
     E2E CV PPMS ID Variable
     E2E Installation Number Variable
     E2E SID Variable       <SID>         <SID>
     E2E Metric Type Variable(multiple values)
               SERVLETS
               WEB DYNPRO APPLICATI ONS
               JCO CALLS
              SQL STATEMENTS
InfoProvider
              0SMD_PE2H
              0SMD_PERH
But if I execute or check this form, I receive this message:
Value "SERVLETS" for variable "E2E Metric Type Variable(multiple values)" is invalid.
I've also followed SAPNote 1435043 - E2E Workload Analysis - No applicable data found, and checked prerequisites, RFC's, Jobs, Extractors and executed SOLMAN_SETUP transaction.
I've followed all guides I've found for Diagnostics, but I don't know how can I solve this.
Please, could you help me?
Thanks in advance and regards.
Tomas.

Hi Tomas,
I have exactly the same problem, I am on Solman SPS22, LMSERVICE SP06 patch2.
and the satellite system pre-requisites and definition in SMSY are correct, also the MDX PARSER RFC is wrking fine.
any idea on why is the Portal activity reporing is blank, while i get data under all the other tabs.
Also, the agent application .log file shows the below warning
"PadcService@1cbd1cbd: file portalActivity_6057051_1278074505498.txt could not be deleted"
but i could not find the file in the satellite system.
Regards,
kaustubh.
Edited by: Kaustubh Krishna on Jul 12, 2010 11:21 AM

Solution Manager Diagnostics - Installation

I have installed SM EHP1 and have also installed SMD. However during the Basic configuration of SM, I'm getting Diagnostics Configuration errors during the Automatic Configuration phase of the Diagnostics configuration. The errors showing up are:
1. Cannot call Diagnostics Setup web service
2. Web Service URL: http://atl-osm-01.oversightsystems.com:8100/DiagSetupServices/Di...
3. SOAP:1.007 SRT: Unsupported xstream found: ("HTTP Code 404 : Not Found")
4. Error when processing Web service call
5. Error when calling SOAP Runtime functions: SRT: Unsupported xstream found: ("HTTP Code 404 : Not Found")
What am I missing here?
Thanks for the help.

Hello Hans.
Have you solved the problem? We have a similar problem with Solution Manager 7.0 EHP1 SP27.
Errormessage (parts are in German):
Web Service URL: http://solman.company.com:8100/DiagSetupServices/DiagSetupConfig?style=document
Cannot call Diagnostics Setup web service
SOAP:1.007 SRT: Unsupported xstream found: ("HTTP Code 404 : Not found")
Beim Prozessieren eines Web Service-Aufrufs ist ein Fehler aufgetreten.
Fehler beim Aufruf von Funktionen der SOAP Runtime: SRT: Unsupported xstream found: ("HTTP Code 404 : Not found")
Note: We have changed the http and https-Ports of ICM. Solution Manager is working fine, but Solution Manager Diagnostics Setup does not work.
Thank you for a hint.
Best regards,
Tobias

How to stop SAP Solution Manager Diagnostics instance?

Dear community.
I've got a question. We are working on solman 4.0 with installed SMD (Solution Manager Diagnostics). For this tool is runnig an separated java instance on our server. The problem is, that we don't need the SMD, becaucse we have no JAVA systems to monitor. Is it possible to stop the SMD instance? If yes, how can I do it?
Many thanks in advance...
Michael

Solution manager itself has a java stack so are you saying you don't monitor solution manager java side of things?
SMD does both ABAP and Java application monitoring with varying levels of details, interactions, reporting etc so disabling SMD, to me, defeats the whole purpose of having Solution Manager 4
SAP wants customers to use this tool as best practice and guidelines suggest
On the other hand what advantage do you have of stopping this instance? It would still be sitting in your landscape taking up resources and should you come to use things like SLD and other java applications which I believe will be sooner than later you will have to setup/configure SMD again.
SAP best practice is to have a single SLD and this will definitely be monitored using SMD

Solution manager diagnostics

Hello.
I have installed SMD agent in a monitored system in order to obtain EWA non-ABAP from this system.
I go to http://<host>:<port>/smd and the agent is running. I go to setup wizard for this managed system and the result is ok, all the semaphores are green.
The problem is that, when i try to do the other task, the solution manager diagnostics don't recognize the setup done.
I receive this message : -No setup or configuration steps performed yet-
I,ve followed the note 1014999 but the result is not ok.
I don't know what step i'm missing, so if someone has got an answer, please, tell me, because i've tried lot of things and i don't know how can i continue.
Thanks a lot.
Best regards

Hello.
Yes, I have run setup wizard for solution diagnostics first and run the upgrader etc...
Now SAP is connected to the system in order to solve the problem as well as we continue our investigations. I you've got more ideas, please, tell us.
Thanks a lot.
Best regards

ERROR while CREATING RFC FOR SOLUTION MANAGER DIAGNOSTICS

Dear all,
Hi,
I am configuring solution manager 7.0.
In SPRO>basic setting >operation>solution manager diagnostics > create RFC for solution manager diagnostics i am getting this error
program WEBADMIN not registerred.
can any one tell me how to register this program in sap gateway.
best regards
azeem

Hi Azeem,
Just before creating the rfc connection do this step.
Set-Up Solution Manager Connection to Solution Manager Diagn
Use
Check the connection to function Solution Manager Diagnostics.
Default Settings
The function Solution Manager Diagnostics is installed on the Java instance of the Solution Manager system by default.
Activities
If the default values are correct, save the settings.
To run the Solution Manager Diagnostics in another system, enter the required data and save.
Also check that your java is active.
Regards
Ashok

Solution Manager Diagnostics: Agent Architecture

Hi there,
current I write a degree dissertation about Solution Manager Diagnostics. In different books, documentations and manuals I read about Agents which must be installed on the managed system. But I find no exactly description about the agents architecture. In a book about the Solution Manager is written, that the structure includes two tiers. The first tier are the core agents, but there is nothing explained about the second tier ... Is a core agent the same like a host agent?
Can anybody explain me (exactly) the differnt functions of the agents (core, host, diagnostics, wily-agent)?? Or maybe some links will be helpful.
Thanks and best regards,
Andreas

> Can anybody explain me (exactly) the differnt functions of the agents (core, host, diagnostics, wily-agent)?? Or maybe some links will be helpful.
I would start with
http://service.sap.com/diagnostics
There are lots of (detailed) documentations available.
Markus

Solution landscape doesn't appear in Solution Manager Diagnostics

Dear all,
I have configured 6 Solution Landscapes in transaction solution_manager. One for ECC5, one for PI 7.0, one for BI 7.0, one for Solution Manager 7.0, one for SRM 4.0 and finally one for NW 04 Portal.
When I go to my Solution Manager Diagnostics URL
https://solman.domain.com:50001/smd and I do Diagnostics Setup --> Managed Systems --> Setup Wizard, I see there all the Solution Landscapes I have configured except for the NW 04 Portal one. Any ideas why I can not see this landscape? I am trying to think if I have missed any configuration but I can not think of something
Many thanks
Andreas

Sad to say, Vista isn't a supported system for Acrobat XI.

Solution Manager Diagnostics Self Check Error with Enterprise Manager

I'm trying to get the Solution Manager Self Diagnostics Self Check running,
but I'm always getting the follwing Error:
The Enterprise Manager on host 'hdeas81' and port '6443' cannot be reached.
The Log File of the Introscope Manager shows the following line:
6/29/09 01:15:36 PM CEST [INFO] [Manager.PostOfficeHub] Server listening for incoming ssl socket connections on port 6443
Netstat -a is also showing that Port 6443 is open and Listening.
The Port is also reachable via telnet.
any suggestions what might be the problem?
Thanks in advance
Marco

thanks, but i'm trying to get a ssl connection on port 6443.
I have also another error in the diagnostics check (maybe related)
An unexpected error occured
in Detail i get the error:
java.lang.RuntimeException: Error while silently connecting: org.w3c.www.protocol.http.HttpException: Connection refused: connect
     at org.w3c.www.protocol.http.HttpURLConnection.error(Unknown Source)
     at org.w3c.www.protocol.http.HttpURLConnection.checkReply(Unknown Source)
     at org.w3c.www.protocol.http.HttpURLConnection.getResponseCode(Unknown Source)
     at com.sap.sup.admin.selfcheck.checks.helper.HttpHelper.getHttpResponseCode(HttpHelper.java:48)
     at com.sap.sup.admin.selfcheck.checks.wily.em.UICheck.process(UICheck.java:78)
     at com.sap.sup.admin.selfcheck.fwk.check.AbstractCheck.processImpl(AbstractCheck.java:165)
     at sun.reflect.GeneratedMethodAccessor541.invoke(Unknown Source)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:324)
     at com.sap.smd.server.exec.asio.AsioInvocationHandler$1.call(AsioInvocationHandler.java:87)
     at com.sap.smd.server.util.concurrent.FutureResult$1.run(FutureResult.java:90)
     at com.sap.smd.server.exec.asio.AsioInvocationHandler$AsioRunner.run(AsioInvocationHandler.java:274)
     at com.sap.smd.server.exec.TaskRunner.run(TaskRunner.java:45)
     at com.sap.smd.server.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:785)
     at java.lang.Thread.run(Thread.java:534)

New Solution Manager 7.0 Problem R3LOAD import Fail: table ARCH_NUM

While performing the import of LABA Step 18 in installing Solution Manager 7. Mostro the following message:
u201C/usr/sap/SOL/SYS/exe/run/R3load: END OF LOG: 20080730190555
/usr/sap/SOL/SYS/exe/run/R3load: START OF LOG: 20080730190557
/usr/sap/SOL/SYS/exe/run/R3load: sccsid @(#) $Id: //bas/700_REL/src/R3ld/R3load/
R3ldmain.c#14 $ SAP
/usr/sap/SOL/SYS/exe/run/R3load: version R7.00/V1.4
Compiled Jan 23 2008 17:39:05
/usr/sap/SOL/SYS/exe/run/R3load -i ATAB.cmd -dbcodepage 4103 -l ATAB.log -stop_on_error
DbSl Trace: ORA-1403 when accessing table SAPUSER
(DB) INFO: connected to DB
(DB) INFO: DbSlControl(DBSL_CMD_NLS_CHARACTERSET_GET): UTF8
(DB) INFO: ATAB created #20080730190558
failed to read short nametab of table ARCH_NUM                       (rc=2)
(CNVPOOL) conversion failed for row 0 of table VARKEY = ââÒâÒâÒâÒâÒâÒâÒâÒâÒâÒâÒ
âÒâÒâÒâÒâÒâÒâÒâÒâÒâÒâÒâÒ
(CNV) ERROR: data conversion failed. rc = 2
(DB) INFO: disconnected from DB
/usr/sap/SOL/SYS/exe/run/R3load: job finished with 1 error(s)
/usr/sap/SOL/SYS/exe/run/R3load: END OF LOG: 20080730190558
Maybe anyone knowshow to solve it?
Thank you.

Hi Gabriel Morleg,
Seems that you had some problem during the creation of table SAPUSER.
In order to fix the table, you will need to perform some activities directly on the database. Use SQLPlus. For the next instructions I will assume your system is called ABC and the DBSchema is called SR3.
from the operating system, start sqlplus:
sqlplus / as sysdba
check step 1:
> select count(1) from dba_users where username='OPS$ABCADM';
If the above command returns nothing, then:
> create user "OPS$ABCADM" default tablespace PSAPSR3USR temporary tablespace psaptemp identified externally;
> grant connect, resource, sapdba to "OPS$ABCADM";
check step 2:
> select owner from dba_tables where table_name = 'SAPUSER';
if the above command returns nothing, then:
> create table "OPS$ABCADM".SAPUSER (USERID VARCHAR2(256), PASSWD VARCHAR2(256));
check step 3:
>select * from "OPS$ABCADM".SAPUSER ;
if the above command returns nothing, then:
> insert into "OPS$ABCADM".SAPUSER values ('SAPSR3', 'manager');
> alter user sapsr3 identified by manager;
if the command of step 3 returns content and you want to redefine, then:
> truncate table "OPS$ABCADM".SAPUSER;
> insert into "OPS$ABCADM".SAPUSER values ('SAPSR3', 'manager');
check step 4:
> select count(*) from dba_users where username = 'OPS$ORAABC';
if the command above returns nothing, then:
> create user "OPS$ORAABC" default tablespace PSAPSR3USR temporary tablespace psaptemp identified externally;
> grant connect, resource,sapdba to "OPS$ORAABC";
check step 5:
> select owner from dba_tables where table_name = 'SAPUSER';
If the command above returns nothing, then:
> create table "OPS$ORAABC".SAPUSER (USERID VARCHAR2(256), PASSWD VARCHAR2(256));
check step 6:
> select * from "OPS$ORAABC".SAPUSER ;
if the command above returns nothing, then:
> insert into "OPS$ORAABC".SAPUSER values ('SAPSR3','manager');
if the command os step 6 returns content and you want to redefine them:
> truncate table "OPS$ORAABC".SAPUSER;
> insert into "OPS$ORAABC".SAPUSER values ('SAPSR3', 'manager');
This should be enough to overcome the ORA 1403 error.
Regards
Valdecir

I can't display a document in solution manager after installing Sapgui 7.10

After Installation of SAPGUI 7.10 i can't display any documents in solution manager!
A failure message occurs "Document cannot be displayed" Message ID: SOLAR_DOC021!
Does anybody have an idea ?

Hello,
i have got an answer from SAP (see below) but i havn't installed the Patch in this moment !
Hinweis : 1023083
Zusammenfassung
Symptom
Das Aufrufen der Registerierung mit den entsprechenden Funktionen über CL_GUI_FRONTEND_SERVICES ist nicht möglich.
Weitere Begriffe
SAP GUI, SAPGUI, Registrierung, CL_GUI_FRONTEND_SERVICES
REGISTRY_DELETE_KEY
REGISTRY_DELETE_VALUE
REGISTRY_GET_DWORD_VALUE
REGISTRY_GET_VALUE
REGISTRY_SET_DWORD_VALUE
REGISTRY_SET_VALUE
Ursache und Voraussetzungen
Falsche Handhabung der Daten im GUI.
Lösung
Auf dem SAP Service Marketplace steht ein Patch zur Verfügung.
Die URL lautet:
http://service.sap.com/patches
Sie finden das Patch im Verzeichnis GUI 7.10. Die Patch-Nummer lautet
>= 1.
Informationen zum Herunterladen und Einspielen des Patch finden Sie in
Hinweis 96885.
Informationen zum voraussichtlichen Freigabedatum des Patch finden Sie
in Hinweis 578944.
Kopfdaten
Freigabestatus:     Für Kunden freigegeben
FREIGEGEBEN AM:     09.02.2007 10:26:18
PRIORITÄT:     Korrektur mit mittlerer Priorität
KATEGORIE:     Programmfehler
HAUPTKOMPONENTE:     BC-FES-GUI Grafische Benutzungsoberfläche
Releases
Software
komponente
Release
Von
Release
bis
Release
Und
folgende
BC-FES-GUI
7.10
7.10
7.10

Solution Manager instance install with on differnt platform than ERP system

Hello,
I am working on a project to implement Solution Manager 7.0 in our landscape (SAP 4.7). Our current servers are running on HP-UX 11 with Oracle 9.4.0.2 database. We are considering implementing SolMan on a different OS (Linux & Windows the primary candidates, the DB is yet to be determined, but will likely be Oracle 10 or MS SQL) that will allow for easier monitoring for the existing admins. I have heard that if an instance is created on a platfor other than the typy we're already using, that SAP requires an expensive "certification" of this platform that will be added to the existing system. I have heard numbers in the $100,000 range for this, possibly per server. Is this true, and where can I find more information on this subject?
Thank you in advance for your prompt response.

Hi Tom, in SAP that's call Heterogeneous system landscape. You should read this note Note 1067221 - Composite note for heterogeneous installation for mor information about it.
About the "certification" I don't think that's true, because SAP has been working on this from many years.
Hope this could help.
Regards,
Darwin

Solution Manager Diagnostics Problem

Hi,
SMD is complaining about our Solutions being outdated, and it requests to Publish them, where can we perform that ?
For example in the Landscape Management part, it says : solmanstatus=Outdated.
Thank you for your help,
Jerome Morignot

If any changes were made to landscape(sld, smsy) then perform the setup for managed systems again and then reload the solution.
If changes were not made follow the above note

A solution for iTunes install problems

I upgraded to the latest ver of iTunes and immediately had ALL the problems posted all over the 'net.
The following is what worked for me.
BACKUP!!! Set a Restore Point. Back up your REGISTRY. It is critical that you back it up beforehand and use caution while cleaning it. Please do this in case everything goes T. U.
Remove all references to iTunes, iPod and Quick Time. There are literally thousands and you must get rid of all of them.
Find, download, install a copy of jv16 Power Tools.
Then:
1. BACKUP! Set Restore Point! Back up your Registry! Did I mention backing up?
1a. Be very careful cleaning out the Registry. Take your time. Go slowly. Make sure that what you delete is only iTunes-related. Check twice before deleting. Take. Your. Time.
1b. The Registry is your PCs mind; do not scramble it. You will be sad.
2. Using jv16s Software Manager, uninstall iTunes, iPod and Quick Time.
3. Using jv16s Registry Finder, one at a time, search for and delete ALL references to iPod, iTunes, Quick Time and Apple Computer (BE CAREFUL; it will give you references to various 'applets" and "appletalk"; do NOT delete those. Only Apple Computer stuff.)
4. Using Microsofts Search function, search for all remaining references to iTunes, iPod, Apple Computer (leave applets alone) and most importantly-Quick Time.
5. When you are certain that everything that says Apple Computer, Apple, iPod, iTunes and Quick Time exists no more on your PC, Reboot.
6. Go to www.old-software.com and download an old copy of iTunes. The one that finally worked for me was iTunes v 6.0.5
7. Install an old version of iTunes. DO NOT USE THE LATEST VERSION OF iTUNES! Thats what caused the problems in the first place.
8. Reboot.
Even though you previously "uninstalled" iTunes, probably using the Add Remove Programs application in Control Panel, there remains behind thousands of pieces, parts and references to iTunes and Quick Time, in the Registry, TEMP files, Documents and Settings (Application Data and Local Settings), in Windows/system32 and a hundred other places. You gotta get rid of it all.
Quick Time seems to be the main culprit, but in the end I had to get rid of all traces of all of the Apple applications before I could install again and get it to work.
It took me 3 days to figure out this procedure but once I did, it took only an hour to do it.
I've seen a couple other procedures recently posted here that look good. If you are uncomfortable with going into the Registry, try one of those others first.
And fer cryin' out loud, Apple. Yank the latest version of iTunes off your site. I did a Google search for "iTunes installation problems" and came up with 700,000 hits. Do ya think you might have a problem?
Windows XP Try testing your upgrades before releasing them!

Im trying your method right now, when im finished ill let you know how it worked out. I agree with your comment on apple needing to pull the latest version and get a version that actually works.

Solution Manager Diagnostics install problem

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