Solution Manager Security

Hello,
I'm responsible to setup Solution Manager to provide Enterprise Support to the customer. I would like my customer to use Solution Manager by using Internet VPN connection. In the middle of preparation, I have some questions for Solution Manager Security. Because our company has very strict security policy, I need to make sure the questions below and make report to the manager.
1. To follow our companyu2019s security policy, I need to select the port. Could you please let me know which port# do we need to open?  I think port# 80 and 443 are required to use Internet connection. Are there any required port #?
2. What kind of Standard User Authentication does Solution Manager have? (Basic Authentication, Digest Authentication or other?)
3. I would like to restrict any unauthorized access. What kind of access control does Solution Manager have? (Like Service Market Place, is there any authentication before entering first screen?)
4. Is it possible to access both HTTP and HTTPS? If so, is it possible to restrict to HTTP connection? I think HTTPS is much safer.
I read the Security Guide downloaded from Service Market Place, but still have questions. I really need someoneu2019s help.
Thank you in advance.
Best Regards,
Natsumi

Hi Natsumi,
Your question addresses general topics of SAP NetWeaver Web Application Server.
Please find some answers below and I would recommend to check the standard documentation.
>
Natsumi Kimura wrote:
>1. To follow our companyu2019s security policy, I need to select the port. Could you please let me know which port# do we need to open? I think port# 80 and 443 are required to use Internet connection. Are there any required port #?
>
port #80 is the default port for http, port #443 is the default port for https.
You can define your own port numbers to provide access.
>
Natsumi Kimura wrote:
> 2. What kind of Standard User Authentication does Solution Manager have? (Basic Authentication, Digest Authentication or other?)
>
SAP Solution Manager 7.0 is based on SAP NetWeaver and is using the same authentications options.
>
Natsumi Kimura wrote:
> 3. I would like to restrict any unauthorized access. What kind of access control does Solution Manager have? (Like Service Market Place, is there any authentication before entering first screen?)
>
The first screen is the logon screen. Users needs to have logon data (user, password) to access the Work Center.
The URL for the Key User is accessible in the Internet (and may be further restricted to dedicated IP address by additional network infrastructure).
See section "4.4 Internet Communication Framework" in Security Guide.
See section "4.5 Secure Socket Layer (SSL) for HTTP Connections" in Security Guide.
>
Natsumi Kimura wrote:
> 4. Is it possible to access both HTTP and HTTPS? If so, is it possible to restrict to HTTP connection? I think HTTPS is much safer.
>
Yes, it's possible to offer HTTPS connection, only.
Helpful links:
[Application Help - Additional Information on Network Security|http://help.sap.com/saphelp_nw70ehp1/helpdata/en/0a/0a2e12ef6211d3a6510000e835363f/content.htm]
[Security Guide SAP Solution Manager 7.0 EHP 1 and SP 19 |http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000718044&_OBJECT=011000358700000310012009E]
[How-To install&configure the SAP Web Dispatcher|http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000722611&_SCENARIO=01100035870000000202&_OBJECT=011000358700000121752008E]
Best regards,
Ruediger

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    thi is the insallation log:Import Monitor jobs: running 0, waiting 0, completed 30, failed 0, total 30.
    INFO 2010-12-29 15:06:23.972
    Execute step extractMigrationCheckerArchive of component |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_CreateDBandLoad|ind|ind|ind|ind|10|0|NW_ABAP_Import_Dialog|ind|ind|ind|ind|5|0|NW_ABAP_Import|ind|ind|ind|ind|0|0
    INFO 2010-12-29 15:06:25.315
    Execute step runPackageChecker of component |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_CreateDBandLoad|ind|ind|ind|ind|10|0|NW_ABAP_Import_Dialog|ind|ind|ind|ind|5|0|NW_ABAP_Import|ind|ind|ind|ind|0|0
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    Switched to user: s01adm.
    INFO 2010-12-29 15:06:25.409
    Creating file C:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS\package_checker.java.log.
    INFO 2010-12-29 15:06:25.409
    Switched to user: s01adm.
    INFO 2010-12-29 15:06:25.425
    Working directory changed to C:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS.
    INFO 2010-12-29 15:06:25.425
    Output of C:\j2sdk1.4.2_29-x64\bin\java.exe -classpath migcheck.jar -showversion com.sap.inst.migcheck.MigrationChecker -checkPackages -installDir "C:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS" -packageFile "W:\soman cd instation export2-442\DATA_UNITS\EXP4\DATA\SAPSTR.LST" -trace all is written to the logfile package_checker.java.log.
    INFO 2010-12-29 15:06:25.675
    Execution of the command "C:\j2sdk1.4.2_29-x64\bin\java.exe -classpath migcheck.jar -showversion com.sap.inst.migcheck.MigrationChecker -checkPackages -installDir "C:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS" -packageFile "W:\soman cd instation export2-442\DATA_UNITS\EXP4\DATA\SAPSTR.LST" -trace all" finished with return code 0. Output:
    java version "1.4.2_29"
    Java(TM) Platform, Standard Edition for Business (build 1.4.2_29-b01)
    Java HotSpot(TM) 64-Bit Server VM (build 1.4.2_29-b01, mixed mode)
    INFO 2010-12-29 15:06:26.269
    Execute step runObjectChecker of component |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_CreateDBandLoad|ind|ind|ind|ind|10|0|NW_ABAP_Import_Dialog|ind|ind|ind|ind|5|0|NW_ABAP_Import|ind|ind|ind|ind|0|0
    INFO 2010-12-29 15:06:26.331
    Switched to user: s01adm.
    INFO 2010-12-29 15:06:26.362
    Creating file C:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS\object_checker.java.log.
    INFO 2010-12-29 15:06:26.378
    Switched to user: s01adm.
    INFO 2010-12-29 15:06:26.378
    Working directory changed to C:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS.
    INFO 2010-12-29 15:06:26.378
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    Execution of the command "C:\j2sdk1.4.2_29-x64\bin\java.exe -classpath migcheck.jar -showversion com.sap.inst.migcheck.MigrationChecker -checkObjects -dbType ORA -tskDir "C:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS" -strDirs "W:\soman cd instation export1-442\DATA_UNITS\EXP1\DATA;W:\soman cd instation export1-442\DATA_UNITS\EXP2\DATA;W:\soman cd instation export2-442\DATA_UNITS\EXP3\DATA;W:\soman cd instation export2-442\DATA_UNITS\EXP4\DATA" -trace all" finished with return code 0. Output:
    java version "1.4.2_29"
    Java(TM) Platform, Standard Edition for Business (build 1.4.2_29-b01)
    Java HotSpot(TM) 64-Bit Server VM (build 1.4.2_29-b01, mixed mode)
    INFO 2010-12-29 15:06:29.487
    Execute step unpackJ2EEINSTALL of component |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_CreateDBandLoad|ind|ind|ind|ind|10|0
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    Execute step createSecureStore of component |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_CreateDBandLoad|ind|ind|ind|ind|10|0|NW_SecureStore|ind|ind|ind|ind|8|0
    INFO 2010-12-29 15:06:30.847
    Switched to user: s01adm.
    INFO 2010-12-29 15:06:30.878
    Creating file C:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS\SecureStoreCreate.log.
    INFO 2010-12-29 15:06:30.878
    Switched to user: s01adm.
    INFO 2010-12-29 15:06:30.878
    Working directory changed to C:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ORA\CENTRAL\AS.
    INFO 2010-12-29 15:06:30.878
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    INFO 2010-12-29 15:06:31.628
    Execution of the command "C:\j2sdk1.4.2_29-x64\bin\java.exe -classpath "C:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/install/sharedlib/launcher.jar" -Xmx256m com.sap.engine.offline.OfflineToolStart com.sap.security.core.server.secstorefs.SecStoreFS "C:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/install/lib/iaik_jce.jar;C:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/install/sharedlib/exception.jar;C:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/install/sharedlib/logging.jar;C:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/install/sharedlib/tc_sec_secstorefs.jar" create -s S01 -f
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    SAP Secure Store in the File System - Copyright (c) 2003 SAP AG
    Store with encryption and a key phrase created.
    WARNING[E] 2010-12-29 15:06:31.738
    CJS-30226  Host: 'sapdev' or port: 'undefined' or dbSid: 'D01' is in an inconsistent state or undefined.
    ERROR 2010-12-29 15:06:31.753
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    SAP Secure Store in the File System - Copyright (c) 2003 SAP AG
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    <message type="warning" timestamp="2010-12-29 15:10:53.982">Host: 'sapdev' or port: 'undefined' or dbSid: 'D01' is in an inconsistent state or undefined.</message>
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      </messageStack>
      </stepMessages>
    thanks for your fast response

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    FPR16 0000000000000000 (f: 0.000000, d: 0.000000e+00)
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    FPR19 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR20 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR21 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR22 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR23 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR24 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR25 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR26 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR27 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR28 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR29 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR30 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR31 0000000000000000 (f: 0.000000, d: 0.000000e+00)
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    this is the a part of sapinst.log:
    ERROR 2011-09-07 10:12:18.24
    FCO-00011  The step createSecureStore with step key |NW_Doublestack_OneHost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_CreateDBandLoad|ind|ind|ind|ind|10|0|NW_SecureStore|ind|ind|ind|ind|8|0|createSecureStore was executed with status ERROR ( Last error reported by the step :Cannot create the secure store. SOLUTION: See output of log file SecureStoreCreate.log:
    Unhandled exception
    Type=Segmentation error vmState=0x00000000
    J9Generic_Signal_Number=00000004 Signal_Number=0000000b Error_Value=00000000 Signal_Code=00000033
    Handler1=09001000A1271B80 Handler2=09001000A1269C20
    R0=0000000000000000 R1=0FFFFFFFFFFFD460 R2=0000000000000010 R3=0000000000000010
    R4=000000000000000B R5=09000000089B70A0 R6=0000000111BBE829 R7=0000000000000018
    R8=0000000111C23D58 R9=000000003A470000 R10=0000000111B99CB8 R11=09000000089CD638
    R12=0900000008970594 R13=000000011000D0C0 R14=0000000111BBE7B8 R15=0000000110096400
    R16=00000001110EC8B0 R17=0000000111C23FD8 R18=09001000A12753A8 R19=0000000000000013
    R20=0000000111C23FB8 R21=0000000111BBE848 R22=0000000110096480 R23=0000000000000000
    R24=0000000000000000 R25=0000000110001098 R26=0000000110096400 R27=0000000110016870
    R28=0000000000000000 R29=07000000001DD260 R30=000000000000000B R31=0000000000000010
    IAR=09000000089CD638 LR=00000001108BB6C0 MSR=A00000000000D032 CTR=09000000089CD638
    CR=4222422420000004 FPSCR=8202200000000000 XER=2000000482022000
    FPR0 3fe8000000000000 (f: 0.000000, d: 7.500000e-01)
    FPR1 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR2 3fe8000000000000 (f: 0.000000, d: 7.500000e-01)
    FPR3 4530000000000000 (f: 0.000000, d: 1.934281e+25)
    FPR4 4330000000400000 (f: 4194304.000000, d: 4.503600e+15)
    FPR5 4330000000000000 (f: 0.000000, d: 4.503600e+15)
    FPR6 3fb9999999999999 (f: 2576980480.000000, d: 1.000000e-01)
    FPR7 3c63333333333333 (f: 858993472.000000, d: 8.326673e-18)
    FPR8 0000000082024000 (f: 2181185536.000000, d: 1.077649e-314)
    FPR9 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR10 4330000000000000 (f: 0.000000, d: 4.503600e+15)
    FPR11 4077f00000000000 (f: 0.000000, d: 3.830000e+02)
    FPR12 3fe8000000000000 (f: 0.000000, d: 7.500000e-01)
    FPR13 4071f40000000000 (f: 0.000000, d: 2.872500e+02)
    FPR14 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR15 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR16 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR17 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR18 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR19 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR20 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR21 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR22 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR23 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR24 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR25 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR26 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR27 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR28 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR29 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR30 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    FPR31 0000000000000000 (f: 0.000000, d: 0.000000e+00)
    Module=/usr/java14_64/jre/bin/libj9jit23.so
    Module_base_address=0900000008998000
    Target=2_30_20070530_12820_BHdSMr (AIX 6.1)
    CPU=ppc64 (4 logical CPUs) (0x80000000 RAM)
    JVMDUMP006I Processing Dump Event "gpf", detail "" - Please Wait.
    JVMDUMP007I JVM Requesting System Dump using '/tmp/sapinst_instdir/SOLMAN/LM/COPY/ORA/SYSTEM/CENTRAL/AS/core.20110907.081216.6947032.dmp'
    JVMDUMP010I System Dump written to /tmp/sapinst_instdir/SOLMAN/LM/COPY/ORA/SYSTEM/CENTRAL/AS/core.20110907.081216.6947032.dmp
    JVMDUMP007I JVM Requesting Snap Dump using '/tmp/sapinst_instdir/SOLMAN/LM/COPY/ORA/SYSTEM/CENTRAL/AS/Snap0002.20110907.081216.6947032.trc'
    JVMDUMP010I Snap Dump written to /tmp/sapinst_instdir/SOLMAN/LM/COPY/ORA/SYSTEM/CENTRAL/AS/Snap0002.20110907.081216.6947032.trc
    JVMDUMP007I JVM Requesting Java Dump using '/tmp/sapinst_instdir/SOLMAN/LM/COPY/ORA/SYSTEM/CENTRAL/AS/javacore.20110907.081216.6947032.txt'
    JVMDUMP010I Java Dump written to /tmp/sapinst_instdir/SOLMAN/LM/COPY/ORA/SYSTEM/CENTRAL/AS/javacore.20110907.081216.6947032.txt
    JVMDUMP013I Processed Dump Event "gpf", detail ""..).
    Thanks
    Andrea

  • Questions on "FAQ - SAP Solution Manager for VARs"

    Hi,
    I just got through the FAQ - SAP Solution Manager for VARs, but have some further questions:
    For me it is not quite clear which connections are necessary for which VAR scenrio.. currently we have setup the service desk in our solman. Customer's aren't linked to the solman yet - we have saprouter-saprouter connections. Connecting them via SAP support backbone is an interesting option, especially for incident management. To get this working we should follow note 1124718 right?
    But what about the other scenarios like maintenance optimizer and ewa monitoring? I guess for that we definitly need to build up RFC connections to each relevant customer system (~300+x)?! I think it will be hard to handle so many connections - just consider if a customer is cancalling the maintenance contract, everything needs to be removed again... best would be to have a central communication point...
    For MOPZ we need up-to-date system information. So everyone is talking about SLD. Do you also recommend this option? There we need again a connection (direct to SolMan SLD or via external SLD on customer side).
    According to the FAQ there is a workaround for ewa monitoring for customers with security doubts.. is this also working for non-ABAP components? We need SMD and WI for generating ewas for JAVA systems...
    With regards to Enterprise Support contract: ewa only need to be monitored for productive systems? Can a customer be charged if they want to have ewas monitored for other sytems too? How long do we need to keep the ewas (1 month, 3 months, half year) before they are deleted? Are there any specific requirements?
    All the work to get these scenarios working.. is this covered within the Enterprise Support contract? Can the customer be charged for work thats done by the VAR in their system (e.g. RFC connections, SDCCN, SLD,...)?
    Sorry for this long text.. hope you have some helpful ideas!
    Regards,
    Richard

    Hello Richard,
    (1) regarding network connections see document [Draft:Technical Support Network Connections for VAR Scenario|http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000089947&_OBJECT=011000358700000880802009E] as overview and with a lot of detailed information. 
    (2) yes, you have to setup once all your customer connections at the beginning but then only add/remove with customer contract changes
    (3) the workaround by sending by email can handled a anexception. EWA has to be done for productive systems like nowadays done by SAP. Additional EWA services could meas additional business case for a VAR - that's contract between VAR and customer.
    (4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
    Kind regards
    Heinrich

  • Creating a new user in solution manager?

    Dear All,
          How to create a new user in solution manager for creating an incident?

    prathish5,
    I did this in our SolMan by following the instructions provided by a SAP document called: "Service Desk VAR Setup Master Data". I got it from the Support Portal, though I can't seem to find it now so I can't provide a link at this time.
    Anyway, assuming that your SolMan is already able to download your master data (and/or your customers', if you are a VAR), these are the steps suggested by the guide:
    1) The message creator (aka Key User) should have the following authorization roles:
    SAP_SUPPDESK_CREATE
    SAP_SUPPCF_CREATE
    SAP_SMWORK_BASIC
    SAP_SMWORK_INCIDENT_MAN
    See also SAP note 834534.
    A best practice is to create a Z copy of all of these roles (use transaction PFCG), so you can manage them and change them around if you need to. Just make sure to "activate" all the authorizations of your copy of the roles:
    - Open the roles in tr. PFCG;
    - Select Authorizations, and choose Change authorization data;
    - If you get a yellow semaphore, be sure to review the authorizations and fill them according to your security policy. You can assign global permissions for all the authorization objects by double-clicking the yellow semaphore;
    - Generate the profile, then go back and save the role;
    2) Following the guide, with tr. SU01 I created a Template user and called it KEY_USER (make sure the user type is actually Template) and assigned to it the Z roles you created in the step above;
    3) If your SolMan is working properly, you can now use report AI_SDK_SP_GENERATE_BP (tr. SA38) to create the Business Partners and SAP users automatically. The report will log in the Support Portal and read the users which are authorized to open a SAP tickets, and create a BP and user for each of them. Use the Template user KEY_USER created in step 2 as a "Reference user" and all the new users will automatically get the correct autorizations. Also if your SAP Connect (tr. SCOT) is correctly configured, you can choose to send an automatic mail to each user, with their login and generated password.
    Otherwise, you can manually create a user with transactions SU01 and BP - be sure to fill the "Identities" table here - the report AI_SDK_SP_GENERATE_BP makes all these things automatically so it's definitely your best bet.
    4) Your users should now be able to log in with the SAPgui and use transaction CREATE_NOTIF to create a new message in your SolMan. Also if you have done the preparation steps correctly they should also be able to log in your Incident Manager using their browser, and open a message there and also review their past messages.
    Those are just a quick insight of the steps you need to do. This is NOT an easy thing to configure, at least it wasn't for me; if you don't have a reliable guide to follow you're going to struggle: I strongly suggest you browse through the SAP documentations (also the blogs) - http://service.sap.com/xsearch is your best friend!
    I hope this helps a little bit. Good luck.

  • Getting an error while installing Solution Manager 7.0

    I'm tring to install Solutionmanger 7 SR2 on a windows 2003 32bit Server. and facing this issue. I have US_export_policy.jar and local_policy.jar are installed properly. But still getting following issue...
    SAP Secure Store in the File System - Copyright (c) 2003 SAP AG
    com.sap.security.core.server.secstorefs.FileIOException: I/O error on file "
    SOLMANSTM/sapmnt/STM/SYS/global/security/data/SecStore.key".
    at com.sap.security.core.server.secstorefs.KeyHandler.writeKeyIntoFile(KeyHandler.java:618)
    at com.sap.security.core.server.secstorefs.KeyHandler.setNewKeyInFile(KeyHandler.java:666)
    at com.sap.security.core.server.secstorefs.Crypt.setNewKeyInFile(Crypt.java:502)
    at com.sap.security.core.server.secstorefs.SecStoreFS.createStoreWithEncryption(SecStoreFS.java:1739)
    at com.sap.security.core.server.secstorefs.SecStoreFS.handleCreate(SecStoreFS.java:842)
    at com.sap.security.core.server.secstorefs.SecStoreFS.main(SecStoreFS.java:1274)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:324)
    at com.sap.engine.offline.OfflineToolStart.main(OfflineToolStart.java:81)
    Caused by: java.io.FileNotFoundException:
    SOLMANSTM\sapmnt\STM\SYS\global\security\data\SecStore.key (The specified network name is no longer available)
    at java.io.FileOutputStream.open(Native Method)
    at java.io.FileOutputStream.<init>(FileOutputStream.java:179)
    at java.io.FileOutputStream.<init>(FileOutputStream.java:131)
    at com.sap.security.core.server.secstorefs.KeyHandler.writeKeyIntoFile(KeyHandler.java:611)
    ... 10 more
    Please help.

    > I face this problem while installing SOLMAN 7.0 EHP1 for MAXDB on Windows 2003 . DO you have any idea what happens with my installation?*
    I HIGHLY recommend not using a 32bit operating system for Solution Manager, you will run into lots of problems and issues concerning memory usage and limitations of the 32bit platform.> 08.06.11 10:21:42 com.sap.inst.jload.Jload logStackTrace
    > SEVERE: com.sap.dbtech.jdbc.exceptions.DatabaseException: [-907]: Space for user session exhausted
    It seems that the maximum memory on 32bit is reached already. Decrase the CACHESIZE of the database, restart the database and press "retry" in sapinst.
    This will not be the only problem you will get, use a 64bit server and at least 8 GB memory for Solution Manager.
    Markus

  • Error while installing SOLUTION MANAGER 7.0 EHP 1

    Hi Experts.
    I face this problem while installing SOLMAN 7.0 EHP1 for MAXDB on Windows 2003 . DO you have any idea what happens with my installation?*
    *(Before installing this, I have more than 80GB hard disk and 4Gb RAM on Server)*An error occurred while processing option SAP Solution Manager 7.0 EhP1 > SAP Systems > MaxDB > Central System > Central System( Last error reported by the step: Execution of JLoad tool 'C:\j2sdk1.4.2\bin\java.exe -classpath "C:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ADA\CENTRAL\AS\install\sharedlib\launcher.jar" -showversion -Xmx512m com.sap.engine.offline.OfflineToolStart com.sap.inst.jload.Jload "C:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ADA/CENTRAL/AS/install/lib/iaik_jce.jar;C:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ADA/CENTRAL/AS/install/sharedlib/jload.jar;C:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ADA/CENTRAL/AS/install/sharedlib/antlr.jar;C:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ADA/CENTRAL/AS/install/sharedlib/exception.jar;C:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ADA/CENTRAL/AS/install/sharedlib/jddi.jar;C:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ADA/CENTRAL/AS/install/sharedlib/logging.jar;C:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ADA/CENTRAL/AS/install/sharedlib/offlineconfiguration.jar;C:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ADA/CENTRAL/AS/install/sharedlib/opensqlsta.jar;C:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ADA/CENTRAL/AS/install/sharedlib/tc_sec_secstorefs.jar;C:\sapdb\programs\runtime\jar\sapdbc.jar" -sec TST,jdbc/pool/TST,
    SAPDEMO/sapmnt/TST/SYS/global/security/data/SecStore.properties,
    SAPDEMO/sapmnt/TST/SYS/global/security/data/SecStore.key -dataDir "C:\Documents and Settings\Administrator\Desktop\SOLMAN\SOLMAN JAVA Component\51040439\DATA_UNITS\SOLMAN_JAVA_EXPORT_JDMP" -job "C:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ADA\CENTRAL\AS\IMPORT.XML" -log jload.log' aborts with return code 1. SOLUTION: Check 'jload.log' and 'C:/Program Files/sapinst_instdir/SOLMAN/SYSTEM/ADA/CENTRAL/AS/jload.java.log' for more information.
    Once I went and check jload.java.log and jload.log, there's something relate to space disk. Here are the log for the 2 files:
    Jun 8, 2011 10:21:42 AM com.sap.inst.jload.Jload main
    SEVERE: couldn't connect to DB
    Jun 8, 2011 10:21:42 AM com.sap.inst.jload.Jload logStackTrace
    SEVERE: com.sap.dbtech.jdbc.exceptions.DatabaseException: [-907]: Space for user session exhausted
         at com.sap.dbtech.jdbc.packet.ReplyPacket.createException(ReplyPacket.java:65)
         at com.sap.dbtech.jdbc.ConnectionSapDB.throwSQLError(ConnectionSapDB.java:1061)
         at com.sap.dbtech.jdbc.ConnectionSapDB.execute(ConnectionSapDB.java:689)
         at com.sap.dbtech.jdbc.ConnectionSapDB.execute(ConnectionSapDB.java:563)
         at com.sap.dbtech.util.security.AuthenticationManager.<init>(AuthenticationManager.java:78)
         at com.sap.dbtech.jdbc.ConnectionSapDB.doConnect(ConnectionSapDB.java:405)
         at com.sap.dbtech.jdbc.ConnectionSapDB.<init>(ConnectionSapDB.java:136)
         at com.sap.dbtech.jdbc.DriverSapDB.connect(DriverSapDB.java:246)
         at com.sap.sql.jdbc.NativeConnectionFactory.createNativeConnection(NativeConnectionFactory.java:215)
         at com.sap.sql.connect.OpenSQLDataSourceImpl.createConnection(OpenSQLDataSourceImpl.java:522)
         at com.sap.sql.connect.OpenSQLDataSourceImpl.getConnection(OpenSQLDataSourceImpl.java:276)
         at com.sap.inst.jload.db.DBConnection.connectViaSecureStore(DBConnection.java:105)
         at com.sap.inst.jload.db.DBConnection.connect(DBConnection.java:149)
         at com.sap.inst.jload.Jload.main(Jload.java:583)
         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
         at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
         at java.lang.reflect.Method.invoke(Method.java:331)
         at com.sap.engine.offline.OfflineToolStart.main(OfflineToolStart.java:81)
    And this's jload.log:
    8.06.11 10:21:42 com.sap.inst.jload.Jload main
    SEVERE: couldn't connect to DB
    08.06.11 10:21:42 com.sap.inst.jload.Jload logStackTrace
    SEVERE: com.sap.dbtech.jdbc.exceptions.DatabaseException: [-907]: Space for user session exhausted
         at com.sap.dbtech.jdbc.packet.ReplyPacket.createException(ReplyPacket.java:65)
         at com.sap.dbtech.jdbc.ConnectionSapDB.throwSQLError(ConnectionSapDB.java:1061)
         at com.sap.dbtech.jdbc.ConnectionSapDB.execute(ConnectionSapDB.java:689)
         at com.sap.dbtech.jdbc.ConnectionSapDB.execute(ConnectionSapDB.java:563)
         at com.sap.dbtech.util.security.AuthenticationManager.<init>(AuthenticationManager.java:78)
         at com.sap.dbtech.jdbc.ConnectionSapDB.doConnect(ConnectionSapDB.java:405)
         at com.sap.dbtech.jdbc.ConnectionSapDB.<init>(ConnectionSapDB.java:136)
         at com.sap.dbtech.jdbc.DriverSapDB.connect(DriverSapDB.java:246)
         at com.sap.sql.jdbc.NativeConnectionFactory.createNativeConnection(NativeConnectionFactory.java:215)
         at com.sap.sql.connect.OpenSQLDataSourceImpl.createConnection(OpenSQLDataSourceImpl.java:522)
         at com.sap.sql.connect.OpenSQLDataSourceImpl.getConnection(OpenSQLDataSourceImpl.java:276)
         at com.sap.inst.jload.db.DBConnection.connectViaSecureStore(DBConnection.java:105)
         at com.sap.inst.jload.db.DBConnection.connect(DBConnection.java:149)
         at com.sap.inst.jload.Jload.main(Jload.java:583)
         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
         at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
         at java.lang.reflect.Method.invoke(Method.java:331)
         at com.sap.engine.offline.OfflineToolStart.main(OfflineToolStart.java:81)
    Edited by: Bui Tony on Jun 8, 2011 5:06 AM

    > I face this problem while installing SOLMAN 7.0 EHP1 for MAXDB on Windows 2003 . DO you have any idea what happens with my installation?*
    I HIGHLY recommend not using a 32bit operating system for Solution Manager, you will run into lots of problems and issues concerning memory usage and limitations of the 32bit platform.> 08.06.11 10:21:42 com.sap.inst.jload.Jload logStackTrace
    > SEVERE: com.sap.dbtech.jdbc.exceptions.DatabaseException: [-907]: Space for user session exhausted
    It seems that the maximum memory on 32bit is reached already. Decrase the CACHESIZE of the database, restart the database and press "retry" in sapinst.
    This will not be the only problem you will get, use a 64bit server and at least 8 GB memory for Solution Manager.
    Markus

  • Error while installing Solution manager

    Hi,
    It is urgent Please.
    I am trying to install Solution manager 4.0 on Linux and Maxdb.
    But during Phase Configure UME i am getting below error.
    ERROR      2007-12-17 16:48:16
               CJSlibModule::writeError_impl()
    CJS-30059  J2EE Engine configuration error.<br>DIAGNOSIS: Error when configuring J2EE Engine. See output of logfile umconfigurator.log: '
    java.lang.ClassNotFoundException: com.sap.security.tools.UMConfiguratorLoad
         at com.sap.engine.offline.FileClassLoader.findClass(FileClassLoader.java:691)
         at com.sap.engine.offline.FileClassLoader.loadClass(FileClassLoader.java:600)
         at com.sap.engine.offline.FileClassLoader.loadClass(FileClassLoader.java:578)
         at com.sap.engine.offline.OfflineToolStart.main(OfflineToolStart.java:79)
    TRACE      [iaxxejsbas.hpp:460]
               EJS_Base::dispatchFunctionCall()
    JS Callback has thrown unknown exception. Rethrowing.
    ERROR      2007-12-17 16:48:16
    FCO-00011  The step runUMConfigurator with step key |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|1|0|NW_CI_Instance|ind|ind|ind|ind|11|0|NW_CI_Instance_Configure_Java|ind|ind|ind|ind|3|0|NW_UME_Configuration|ind|ind|ind|ind|1|0|NW_UME_Configuration_Doublestack|ind|ind|ind|ind|1|0|runUMConfigurator was executed with status ERROR .
    Can anybody please give me the solution on this.
    Vinnu.

    1. Check the rights of the user with which you are installing.
    2. Check if any firewall is running.
    3. Check the JDK version, you should go with j2sdk1.4.2_09.
    regards
    tamilboy

  • Solution Manager Service Desk - Segregation and Customization of HR Tickets

    All -
    The Solution Manager Service Desk is a great tool for incident management in a system landscape that includes SAP, as well as other technologies.
    I wanted to find out whether tickets that contain sensitive information (HR-related) can be segregated and "hidden" from support team members that are not supporting any HR functions.
    Also, is there a way, assuming tickets can be segregated by function or support team, that the email message users receive upon the creation of the ticket can be custom tailored?
    Thank you in advance!
    Scott Watson

    Hi Scott,
    Yes it is possible and there are various ways to achieve it
    for e.g you can use the security concept below to hide from non relevant team members using
    authorization object CRM_ORD_LP
    check this link
    http://wiki.sdn.sap.com/wiki/display/SMAUTH/CRM_ORD_LP
    also this one
    http://wiki.sdn.sap.com/wiki/display/SMAUTH/UC00035
    hope this resolves issue
    Regards
    Prakhar

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