"Some of your quicktime software is out of date" Message

Hi,
I have a problem with quicktime for which I would like advice. The symptom is that each time quicktime is loaded or accessed, there is a pop-up message box which says,"Some of your quicktime software is out of date. You can fix this problem by updating to the latest version." There's a cancel button, which I use nearly every time, and a "Do It Now" button. Note that I am running the latest version of quicktime.
When I use the "Do It Now" button, I get an error message pop-up which says,"Information obtained from the Quicktime server is invalid. Please try again later." I don't use quicktime stand alone for anything, so I don't really know if it's working OK. It seems to be, but I've not done a thorough testing. The dominant symptom is in iTunes, where I experience lock-ups. I spoke with an Apple technical support person for a while about it, and we (re)did the compulsory uninstall, reinstall stuff to no avail.
The Apple guy pointed me to an Apple website detailing some methods to fix various problems with iTunes/quicktime. (http://docs.info.apple.com/article.html?artnum=93976) I have tried everything there. One of the things was an experiment to try to detect interactions with other programs. Using MSCONFIG, I did a custom start-up which enabled nothing but quicktime. No change. I have removed (ctrl-panel->add/remove programs...) many of the programs which were installed. No change.
Questions/Comments?
Thanks for any info,
jimmBob

I just got off the phone with an Apple technician, and we solved the error problem. Basically we just went through my whole computer searching for all quicktime and iTunes files that were left behind. Be sure to check your C: > Windows > System32 folder for ANY and ALL QuickTime files. The files we found that caused the error were hidden in a filed titled "quicktime" in the System32 folder. Make sure you delete it, uninstall all iTunes and QuickTime programs (including Apple Software Update and Apple Mobile Device Support) from the Control Panel, and reinstall the latest files for iTunes and QuickTime and the error should go away.
Hope this helps!

Similar Messages

  • Error message "some of your quicktime software is out of date...."

    After about 8 hrs of troubleshooting so far I need help here...please...I have a new ipod touch 3g (32gb) that requires itunes-9 and i have itunes-8. when i try to load itunes-9 i get the same error message about apx. half way thru the install. at the point of install status "initializing quicktime types" the error message comes up: "some of your quicktime software is out of date, You can fix this problem by updating to the latest version" with the choice to "cancell" or "do it now" and I have tried "do it now" many times and other times tried cancell but either way it just ends up coming back many times with the same error message and either freezes the computer or eventually after maybe 15-20 error messages stops but the unstall is frozen. I have already tried uninstalling quicktime, itues, etc and spent 1.5 hours on the phone with Apple support and they can't figure it out. Please help...I appreciate your support.

    Some other application may have installed older QuickTime componentry on the PC.
    First let's have a closer look in your \system32\ to see if we can find any misplaced componentry down there.
    First, in My Computer go "Tools > Folder Options". Click the "View" tab. Make sure "Show hidden files and folders" is selected, and that "Hide extensions for known file types" is unchecked. OK out of the Tab.
    Now navigate to C:\Windows\system32\. (It might be easiest to switch to "List" view at this point.)
    What files or folders can you see in \system32\ with QuickTime in the title?
    (On a PC with a standard QuickTime installation, you should see precisely two files:
    QuickTime.qts
    QuickTimeVR.qtx
    ... and no Quicktime folders whatsoever.)

  • Some of your QuickTime software is out of date. You can fix this problem...

    I keep getting this error every time I start itunes or anything that uses QuickTime:
    Some of your QuickTime software is out of date. You can fix this problem by updating to the latest version.
    'Cancel' 'Do It Now'
    If I click 'Cancel', the program seems to run fine. If I click "Do It Now', I get the following:
    Information received from the QuickTime server is in valid. Please try again later.
    I have tried everything and have had this problem since December of '06. Anyone know what this is and how to fix it?
    Thanks
    Dell 8400   Windows XP  

    I found a solution that work for me here: http://forums.ipodlounge.com/showthread.php?t=194033 - see the 5th post in the thread.

  • "Some of your Quicktime software is out of date" popup

    I must have had an earlier version of quicktime installed on my computer, but I have updated to 7.2, all the patches etc.. And I get this error. I have gone as far as uninstalling all Apple components, deleting all refrences to Quiktime in the regtistry and reinstalling. The same messgae comes up in two seperate popups. The annoyance level in unbeliveable. Any assistance getting rid of these would be appreciated. I saw the question posted on the forum for an earlier release of QT and the fix was to patch it. I have even upgraded to PRO in an effort to get more support for this issue. Any assistance would be great.

    I also am plagued with this problem. In case it helps anyone to diagnose this issue, here is how it started on my computer. It showed up immediately after installing Kid Pix Deluxe 3. During the install, the Kid Pix software said that I needed to install Quicktime to run the program. Since I already had the latest iTunes/Quicktime softare (v7.4), I chose not to install it (the Kid Pix CD had Quicktime 5). When I restarted my computer, it immediately brought up the "Some of your Quicktime software is out of date..." dialog box. Ever since, programs that access Quicktime in some way cause the "...out of date..." dialog to appear. As of yet I have not seen any solution that works; the recommendations to uncheck Flash files in the MIME settings and to uncheck automatic updates did not work for me. Uninstalling Kid Pix and repairing my Quicktime and iTunes installation do not fix the problem either. I have not tried completely uninstalling and then reinstalling Quicktime and iTunes.

  • "some of your Quicktime software is out of date,"  And then the fun starts

    I get the "out of date" message frequently. If I select "do it now", I am usually told "Info received from the QT server is invalid. Please try again later." Occasionally, I'll get a Dialogue Box listing five Quicktime components. If I select Update, I get a message informing me that I don't have authority from the Administrator (ME) and a more privileged user will have to update for me.
    In addition, attempts to use Apple websites and ITunes result in crashes of Internet Explorer. I can navigate thru Safari, though, and my ITouch syncs OK.
    I have uninstalled and reinstalled ITunes and Quicktime several times but the problems persist, I even get the "out of date" message during the install process. Any suggestions would be greatly appreciated.

    That sounds like there may be old misplaced QuickTime componentry lurking about in your system, Jack. Let's go looking for that.
    1. From the Start menu, click Open.
    2. In the Organize menu, click Folder and Search Options.
    3. Click the View tab.
    4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
    5. Click OK.
    Now in Computer, open Local Disk C: or whichever drive your operating system is installed on.
    Open the "Windows" folder.
    *If you have a 32-bit Vista:* Open the "System32" folder.
    *If you have a 64-bit Vista:* Open the "SysWOW64" folder.
    What files or folders can you see in there with QuickTime in the file or folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

  • Quicktime software is out of date - NOT!

    I saw this question answered for XP, but I have Windows Vista.
    For years now, when I open itunes, quicktime or even the apple website, I get the following... 'Some of your QuickTime software is out of date. You can fix this problem by updating to the latest version'. The choices given are Cancel or Do It Now. If I select Cancel, it closes and things usually function normally, or it may ask me again several times (asked me four times on the way to this forum). If I select Do It Now, it says Information received from the QuickTime server is invalid. Try later. This course of action usually freezes things up.
    There must be part of an old Quicktime version lurking that I need to seek out and destroy. Apple support recently (Nov 29, 2010) assisted with an uninstall and reinstall of the latest version of itunes and quicktime for another issue I was having. itunes wouldn't open. I had hoped that would fix this too, but it didn't.
    How do I seek out and destroy the offending files? Thanks

    There must be part of an old Quicktime version lurking that I need to seek out and destroy.
    Indeed. Let's go checking in the most likely location.
    1. Open My Computer from the desktop or Start menu.
    2. In the Tools menu, click Folder Options.
    3. Click the View tab.
    4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
    5. Click OK.
    Now in My Computer, open your C drive.
    Open the "Windows" folder.
    Open the "system32" folder.
    What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

  • Some of your Quick time is out of date. You can fix this problem by updatin

    I am running Windows XP SP2 with V 7.1.3 of Quicktime. Every time I lauch QT, I get the error message:
    "Some of your Quick time is out of date. You can fix this problem by updating to the latest version."
    I have gone onto Apple's web site and got the very latest I can see of QT, and no matter what I keep getting this message. I have 400 PC's in a school district that every time they lauch QT it gets this error. There are 2 tabs "update now" or "cancel". If we select Update now, it doesn't update because we already have the latest. So we just have to do "cancel". Has anyone seen this? Please help.
    Regards,
    Mark Chiasson
    [email protected]

    I posted a similar problem. I removed everything and in addition I removed two Quick Time files in System32. I reinstalled everything and it worked. For details read my posted problem and the solution
    Pentium 4 Windows XP Pro

  • "Your credit balance is out of date" message

    When I try to get updates through iTunes and click the download all updates, iTunes asks me for my password and then I get a message saying "Your credit balance is out of date". Any ideas?

    Rick Friele wrote:
    When I try to get updates through iTunes and click the download all updates, iTunes asks me for my password and then I get a message saying "Your credit balance is out of date". Any ideas?
    I think this has to do with having a gift card balance. When I did not have a gift card balance, I was able to use the "update all" button. Then I redeemed an iTunes card and got the same message you did, but I was able to update each app individually. When I used up my iTunes balance and it was back to $0, I was able to use the "update all" button again.
    The update process on iTunes and the iPhone is very buggy. I can't get any of my updated Apps to sync with the iPhone today. I hope they get this worked out soon.

  • Quicktime out of date message that won't go away

    This message appears every time I open iTunes:
    "Some of your QuickTime software is out of date. You can fix this problem by updating to the latest version."
    Problem is, updating does not make this go away, and updates of iTunes are actually stalled at the QuickTime step, which is a pain in the ***. I've done the following:
    1. Reinstalled iTunes
    2. Used windows Add/Remove to uninstall QuickTime and then reinstalled just QuickTime
    3. Gotten the latest Windows installer (installer 3.1 for Windows XP)

    Hello @HarryLarson,
    Welcome to the HP forums.
    I understand that you are wondering how to disable the HP rewards pop ups.
    I would like to help.
    So that I may better assist you, are you using a PC running Windows or a Mac?
    If you are using a Mac, try this post by Kyle_W.
    How to disable HP Rewards Pop-up windows
    If you are using a computer running Windows, try this post by  Fratz.
    Re: Annoying pop-up about Genuine HP Vivera cartridges installed
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

  • P6 EPPM 8.4 - Your Java version is out of date

    Hi
    I have installed P6 EPPM 8.4. I have followed the proper tested configuration guide (Java JDK and JRE versions).
    But each time when i login to P6 EPPM, a pop up is appearing "Java update needed. Your Java version is out of date"
    Every single time i navigate to another page, this message continuously appearing. How can i avoid this or overcome this?
    Any solution for this ????
    Regards

    Please implement the solution noted in the following KM note:
    "Your Java Version is Out of Date" Message When Accessing P6 (Doc ID 1571032.1)
    Regards,
    Pablo
    ========
    Was our answer helpful?
    If so, highlight the information for other Community members by rating it or marking the answer as correct.
    Just hit the “Correct Answer” link on the answer, or rate it by clicking "Helpful Answer" or "Like".

  • Continuous pop-up "software is out of date"

    I recently updated Quick Time player. Now everytime I click on the icon for QT or any program that uses it, I get a pop-up message box that says "Some of your Quick Time software is out of date. You can fix this problem by updating to the latest version." I can cancel the box easy enough but it is annoying. If I select "do it now" for the update, I am taken back out to update again and I get another pop-up message box telling me my software needs updated. I have verified that I have the latest version of the player Version 7.5(861). What gives?

    This can sometimes happen if there are program files from older QuickTime versions (or older QuickTime componentry installed by other applications) lurking about in your system.
    Let's see if there's anything like that about.
    First, open My Computer. Go "Tools > Folder Options", click the view tab.
    Make sure "Show hidden files or folders" is selected.
    Make sure "Hide filename extensions for known filetypes is unchecked.
    OK out of the tab.
    Now navigate to C:\Windows\System32\
    What files and folders can you see in there with QuickTime in the title? In a standard QuickTime 7.x installation, there should be just two files (QuickTime.qts and QuickTimeVR.qtx), and no folders.

  • Did you know that your Internet Explorer is out of date?

    Hello there,
    when i access this site http://www.sickkids.ca/ , I am getting this error message, please advice.
    Did you know that your Internet Explorer is out of date?
    To get the best possible experience using our website we recommend that you upgrade to a newer version or other web browser. A list of the most popular web browsers can be found below"

    It's probably giving you that warning because your Firefox is very out of date. Please read [http://www.getfirefox.com www.getfirefox.com] to see how to update to the latest version of Firefox (14.0.1 right now)

  • How do I disable the "some plugins are out of date" message

    I am running firefox 3.6.3 on a powerpc mac laptop. There are no more upgrades to either firefox or any of the plugins it is using. It's a powerpc and the current updates of the plugins all require an intel based mac. I constantly get the message "some plugins used by this page are out of date" message above the screen, or Firefox disables plugins because it says they are a security risk. I don't care. This is an old computer that would work fine if Firefox would just stop trying to upgrade either itself or its plugins, or try to warn me about something that can't be upgraded and that I don't care about. MAC rule number one: The user is in charge. How do I fix this annoying and PC like feature?
    In the future if Firefox is going to continue to have this "feature" it should keep track of what kind of computer it is running on and what what updates can and can not run on the computer it is running on, or give the user the option of turning off not only the messages but the whole plugin update function.
    Mac OX 10.5.8 running on a 1.5 GHZ Power PC G4

    Quote: ''I'm not sure what you mean Address bar > Plugins ''
    What is meant in to open the "Tools > Add-ons > Plugins" window (the about:addons page doesn't exist in Firefox 3.6.x)
    You can inspect and modify some prefs on the about:config page to suppress the plugin reminder.
    *set the plugins.hide_infobar_for_missing_plugin pref to true
    *set the plugins.hide_infobar_for_outdated_plugin pref to true
    *http://kb.mozillazine.org/about:config

  • When i download an app its says Your credit balance is out of date.

    i downloaded ios 5.1.1 earlier help please help ? i bouhgt a 15 pound itunes card and i downloaded the update after that ?

    Rick Friele wrote:
    When I try to get updates through iTunes and click the download all updates, iTunes asks me for my password and then I get a message saying "Your credit balance is out of date". Any ideas?
    I think this has to do with having a gift card balance. When I did not have a gift card balance, I was able to use the "update all" button. Then I redeemed an iTunes card and got the same message you did, but I was able to update each app individually. When I used up my iTunes balance and it was back to $0, I was able to use the "update all" button again.
    The update process on iTunes and the iPhone is very buggy. I can't get any of my updated Apps to sync with the iPhone today. I hope they get this worked out soon.

  • I am getting occasional Safari is out of date messages but checking for new software says "up to date".

    weI am getting occasional Safari is out of date messages but checking for new software says "up to date".  Initially we subscribed to Support but did not realize that it has expired.  We have upgraded the OS once but have not received any notices of additional upgrades. So far I have not come across a way to update on my own.

    I suspect this is the issue but wonder whether it is wise to upgrade my model:
    Model Identifier: iMac11,2
      Processor Name: Intel Core i3
      Processor Speed: 3.06 GHz
      Number Of Processors: 1
      Total Number Of Cores: 2
    Will it run it?

Maybe you are looking for