Some questions on CRM web interface

Hi
I am new to CRM and I have few questions listed below:
1. Are all the CRM services accessible via the IC ?
2. If there is a scenario where some services needs to be available via the web, then is it a must I should use the IC?
3. Does the CRM business package in Portal include all the services that are in SAP CRM or are they specific to certain services?
Please help
Thanks,
Mike

Mike,
Yes the portal should provide access to all the CRM functionality with the exception of ISA/mobile.  In those cases ISA(Internet Sales) can be integrated to the portal, but is a java-based application.  The mobile application is designed with its own UI for mobile client access.
Almost all CRM web applications are BSP based with the exception of:
- Internet Sales
- IPC product configurator
- Mobile Sales
If you have a business scenario in CRM that you are trying to provide through a web interface, I can tell you what a "typical" setup might be.
Take care,
Stephen

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