Some users don't appear at the login screen when restarting, only upon logging in as a user who does appear, then logging out. How can I make all users appear on the initial list?

I've inherited a previously used early 2011 13-inch MacBook Pro at work.
I now have my own account on the computer, however the account does not show up on the list of users to log in as in the start up log in screen. It will only appear if I first log in as one of the users who do appear, then logout. The background also changes between these two log in screens - the start up one is white whereas after logging out of one user it's the brushed steel background. My account has admin powers.
Anyone have any ideas how I can make this account also show up on the start up screen?
Thanks in advance for any help.

I do think it has something to do with FileVault.
Under System Preferences -> Security & Privacy -> FileVault I try and click "Enable users" near the bottom (after unlocking with an admin password). If I do this from my own account a green check mark appears next to my name, but upon clicking "done" I received this message after a brief loading period:
The following users weren’t allowed to unlock this disk because an unknown error occurred: (myusername).
I tried going into the root account and performing this same process, the first time System Prefences unexpectedly quit, and the second I received the same error as above after clicking the "Enable User..." button next to my account and trying to hit "Done".

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