Someone hacked into my account. I originally had $58 some dollars in it. He bought Japan Life for $49.99 and now my account is 32 cents. How do I get my money back?

Account got hacked, and money was stolen.

Change your password first.
You can try contacting itunes support.
Click "Support" at the top of this page, then click the link under "Contact Us"

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HT204266 I bought an app for 4.99 and it not the app I needed. Can I get my money back or a credit? It didn't do what I thought it would do.

I bought a 5 dollar app that didn't do what I understood it would do. Can I get my money back or even a credit? The app I bought I wanted it to zip a file video so I could get the video off my iPhone cause it took up all my hard drive space and it wouldn't zip a file from my phone like I understood it did. So since then I've found a free izip that did what I needed. Is there any way to get my money back and or return the app?F

Here is a link to the return policy.
http://support.apple.com/kb/HT4461
But, no.

I think my account has been compromised. I just got a receipt for $10.69 today that I didn't spend. How do I get my money back?

I think my account has been compromised. I just got a receipt for $10.69 today that I didn't spend. How do I get my money back?
I've already submitted my problem to PayPal and they are investigating it. I need to get this reversed and my money back. It's hard enough saving for formula without some ******* buying **** with my information.
Anyone else have this problem?

It was a genuine email from iTunes, not a phishing attempt trying to get your account and payment details ?
Viewing your account's purchase history : See your purchase history in the iTunes Store - Apple Support (on an iOS device you can view the last 90 days purchases via http://reportaproblem.apple.com)
Phishing and similar emails : Phishing & Other Suspicious Emails
Phishing emails : Identifying fraudulent "phishing" email - Apple Support
Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support
If it's a genuine email and it shows on your account's purchase history then contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption . And change your account's password e.g. by logging into it via the Store > View Account menu on your computer's iTunes, or via http://appleid.apple.com
If it is a phishing email then forward it to Apple : [email protected] , and then delete it.

I bought music on my ipod. When i downloaded the exact same music on my computer it asked to download for free and it still made me pay. How do i get my money back?

I bought music on my ipod. When i downloaded it the exact same music on my computer i asked if i want to download it for free. I said yes and clicked download and it still made me pay. How do i get my money back?

Is your "home computer" the same as your laptop or are these two different machines?

I got hacked and I lost $25 from a app, how do I get my money back and delete the app from my purchases?

I got hacked and I lost $25 from a app, how do I get my money back and delete the app from my purchases?

Click here and ask the iTunes Store staff for assistance.
(103424)

My inbox used to show the sender for each message and now it does not...how do I get it back to where it was?

My inbox used to show the sender for each message and now it does not...how do I get it back to where it was?

Right click the heading at the top of the message list and select From from the list of options.

I used iCloud before I updated to the new iOS 6 and now I only have 44 pictures how can I get them all back?

I used iCloud before I updated to the new iOS 6 and now I only have 44 pictures how can I get them all back?

Photo stream only keeps your photos for 30 days. After that, they are removed from your photo stream but not from any device that has already received them. Chances are, the 44 photos are from the last 30 days; the others are not there because they are no longer in your photo stream.
If the photos were in your camera roll when you last backed up, restoring to the backup should recover them. However, you will have to restore to the entire backup to do so. If they weren't backed up or imported to your computer, there is no way to recover them now.
To be sure your photos are saved, regularly import them from the camera roll to your computer as outlined here: http://support.apple.com/kb/HT4083.

I bought a 27 inch iMac that I must constantly send to repairs. How do I get my money back?

I bought this imac at the end of last year.
After 3 months the screen started to get smudges all over the place, and since I work in video production, thats just something I cannot have.
I sent my computer to get repaired, and they replaced the screen. It's been 2 months, the screen is getting burned again, and now it crashes constantly, I get the "white screen of death", it doesnt boot up, then the screen starts to flickr like a strobe light. I try again, and then the screen turns all blue, like a blue screen you get using a windows based PC. Now I luckly managed to boot it up, and came straight here, and if I manage to finish this post without it crashing again its a great deal of luck.
I called the apple call centre, and they said that apple somehow managed to replace my screen with another defected one (yes, they actually told me that) AND that I probably also have a defected seagate hard drive that they are replacing in all the imacs bought from 2009 to 2012. They also said that its "weird" that they didnt replace it the first time it went to repairs.
I do all my work on this computer, and I can't manage to constantly be without it to send it to repairs, and that is probably whats going to happen, till my warranty voids, then I will be the proud new owner of a 27 inch brick.
Im extremely dissapointed at apple. I was willing to pay 2000 euros for a computer, because then I would "pay for quality" of the product, and get good service. Well the product obviously has severe problems, and the customer service is even worst. They told me all that ridiculous stuff that puts apple in a shameful position, and also shoved me aside to deal with my problem with someone else. They said the only way I could "try" and get my problem fixed, Is if I send an actual letter (because apparently people still do that) to the Apple Europe Headquarters in Ireland. I live in Portugal.
Before the apple europe headquartes in Ireland ask me to send a pigeon to the United States, I would like to say that i'm probably never going to buy products from Apple ever again. I'm not the only person with this problem, and people close to me are having exactly the same problems and feelings twords apple. If I get my money back, maybe I will still buy my music from iTunes, that at least hasn't given me any problems...yet..

I have some news on my situation, and some news on the problem of the screen itself.
First, this still could be wrong, but here is a possible explanation for the screen problem:
http://www.hardmac.com/news/2011/04/05/investigation-of-the-marks-on-the-imac-sc reen
It seems that the mac is overly sensitive to dust, but the only dust that actually goes in, is a very thin kind that you have pretty much everywhere. Maybe the heat from the computer makes the dust stick or something, I don't know.
Anyway, I wen't to the store where I purchased my 27'' imac, and asked to talk to the manager (it's one of those big chain stores, like best buy, but in this case its called "Fnac"). Apparently I was terrebly missinformed by pretty much everyone, including "Fnac" employees. It appears that I am in fact protected by portuguese law, and everytime I get a new component replaced, I get a new 2 year warranty for it (in Europe you always get 2 year warranty for everything, instead of 1). And, after the 3rd attempt to fix a recurring problem, I can in fact demand the money back, or a replacemement new product. There is still some glitchy stuff on that matter though. The manager said there is this problem in pretty much in every retailer everywhere - there are 2 kinds of stores that sell apple products: there are those stores that are just intermidiates between apple itself and the customer, witch means that for every product they sell, they only own a small percentage of it; and there are those who buy apple products, to resell them to their costumers. On this second kind of stores (like Fnac, and probably BestBuy and such), where they resell, they have to give you the money back because the law says so (since they own the products they sell). But Apple on the other hand doesn't allow it. So basicly, they have to give me the money back or a new product first, and then ask apple for permission and hope for the best, because if they dont give permission, the store will loose the money the product is worth.
My problem is "kind of" solved though. Now I know that even in the worst case scenario, I can keep replacing the screens once or twice a year, witch is not really great because I'll not be able to work on it for around 2 months in every year. It's still bad for apple, and its sad that the ones who actually solved my problem was the europe consumer laws, the portuguese government, and the store. Apple, a company that at this moment makes more money then the united states, doesn't have a solution for me, and doesn't agree with the solutions the other ones gave me.
Thanks for all your help and opinions. They gave me some perspective.
I will still be on the lookout for more answers, and if anyone has the same problem I can use my experience to help them.

Changed my e-mail address on my account and now all my music is missing how do I get my songs back

The account did not change I just replaced my main email address and can not get all my music that I have downloaded?

Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT1725 How can I get my money back for a tv show that didn't download??

I tried to download a tv show for my son (I have done it several times with no problems) but this time iTunes took my 1.99 and didn't download my show! How do I get my money back? My iTunes on my laptop is JACKED UP! It worked right for awhile an then stopped connecting to the store. I had someone restore it and it still won't work! So I can't look up my purchased apps. Thanks for any help!

This might be able to help with the iTunes Store connection problem -> iTunes: Advanced iTunes Store troubleshooting
Most of the time, it's just going to be the security software causing the problem.
To get a refund, contact Apple with Express Lane.

Someone hacked into my account and spent my gift voucher!!! How do I report this???

Someone hacked into my account and spent my gift voucher!!! How do I report this???
They purchased Kingdom Conquest for the iphone and I don't even have an iphone!!!!

This is sooooo frustrating! I had $30 of credit in my itunes account and some a**hole chinese company stole it last night. I am getting married next June and was going to use those credits for some of my wedding reception songs! Fkkers!
Dear Wendy Ott,
Your Apple ID, [email protected], was just used to download 胡莱三国 for iPad from the App Store on a computer or device that had not previously been associated with that Apple ID.
If you initiated this download, you can disregard this email. It was only sent to alert you in case you did not initiate the download yourself.
If you did not initiate this download, we recommend that you go to iforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance.
Regards,
Apple
From Pay Pal (for the tax on the item, I only had $30 in credit in my itunes account):
Receipt for Your Payment to iTunes Store
X
InboxX
Reply |[email protected] [email protected] to me
show details 4:21 AM (3 hours ago)
Nov 6, 2011 02:21:00 PST
Transaction ID: 2SH3797727406781Y
Hello Wendy Ott,
You sent a payment of $2.13 USD to iTunes Store
([email protected])
It may take a few moments for this transaction to appear in your account.
Merchant
iTunes Store
[email protected]
Instructions to merchant
M1KHQB2BW3: Gift
DescriptionAmount
iTunes Store purchases.$2.13 USD
Subtotal$2.13 USD
Total$2.13 USD
Payment$2.13 USD
Payment sent to [email protected]
Receipt ID: B-8RU38135GB312133E
I HAVE SENT AN EMAIL TO ITUNES (nice they dont have a phone number to call) AND I AM HOPING I CAN GET MY CREDIT BACK SINCE IT WAS CLEARLY A CREDIT AND NOT A CREDIT CARD USED.
UGH **** ME OFFFFF!

HT5622 Charged when I bought a free app? I bought a free app(Documents by Readdle) for free. In my account I had 6.37 but now I have 3.19!! I don't understand why because it was a free app? What do I do and how do I get my money back?

I bought a free app(Documents by Readdle) for free. In my account I had $6.37 but now I have $3.19!! I don't understand why because it was a free app? What do I do and how do I get my money back?

Hi caw52,
Welcome to the Support Communities!
The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
Judy

Someone hacked into my account

someone hacked into my account and purchased about 500 euro, who should I contact in iTunes? I have alreday blocked my credit card but I need to contact Apple can someone tell me how to do it?

Change your password.
Talk to your credit card company about reimbursement.
If you would like to contact Apple, then click Support at the top of this page, then click the link under Contact Us.

I bought a new app ($0.99), bought $19.00 worth of on app purchases and the app crashed, now it says that I have to start a new game since i had just started it and didn't get a chance to save it, so my question is, how do i get my money back?

I bought a new app ($0.99), bought $19.00 worth of on app purchases and the app crashed, now it says that I have to start a new game since i had just started it and didn't get a chance to save it, so my question is, how do i get my money back?

I'm keeping the app, i just need the $19.00 back.

HT4009 I made a purchase in an app and it didn't go through but it took money from my iTunes account, how do I get my money back?

I made a purchase in an app and the app didn't give me the purchase, but took money from my iTunes account. How do I get my money back?

Hi Epic Awesome16,
Thanks for visiting Apple Support Communities.
If you were charged for an In-App Purchase that you did not receive, first try reporting an issue with your purchase using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Cheers,
Jeremy

Someone hacked into my account. I originally had $58 some dollars in it. He bought Japan Life for $49.99 and now my account is 32 cents. How do I get my money back?

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