Someone hacked my itunes account and bought apps. Can I get my money back or can I load their apps on my Ipad, iPhone, iPod?
Someone has hacked my itunes account and bought apps with my credits. Is there a way to get my credits back or can I get the apps they bought on my ipad/ipod/iphone? and yes I have changed my password.
Thanks
Contact iTunes Customer Service
Apple Support iTunes Store Contact Us
Similar Messages
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Can i get my money back after someone hacked into my account and bought something with it?
I got an email telling me that someone in another country used my Appstore account to purchase something. I checked my bank statement to see if this was a hoax message but it is true as I can see the same amount from the same country withdrawn from my bank account.
I changed my Apple ID password afterwards, but is there anything I can do/that Apple can do to get the money back that was stolen from me?Your best bet is to work with your bank to get them to reverse the charges by filing a fraud complaint.
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Help! Someone hacked my iTunes account and downloaded $400!!!
I'm freaking out because someone got my account info and spent $400!!! My bank account is froze and i have no money because iTunes took it!!! No one has responded from my email!!!
Call your credit card company FIRST and put a hold on your card. Then tell them the situation and they will help you solve the issue.
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I need help my iphone was stolen last week and some how the person who stole it got my iTunes stuff. I need to change everything so that I can buy stuff for my phone. Please help I don't remember my security question answers ( I made this account when I was like 12)
Hi Steelersgirl004,
Thanks for visiting Apple Support Communities.
I'm sorry to hear that your iPhone was stolen last week. If it seems like your Apple ID (iTunes Store account) was compromised, see this link for help with contacting Apple for help:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
This article also has information that can be helpful:
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
All the best,
Jeremy -
How can I get my money back, after purchasing a rip-off app?
I purchased a DVD creator app from the apple store. It doesn't work.
Refunds -
All sales are final. the App Store is not a try it and return it situation.
Apple sometimes gives a one-time per account refund. If this is the app which you wish to use your possible one refund with use the Report a Problem link in the emailed receipt that you receive on the purchase in 24 to 48 hours to ask for the refund.
If your purchase was in the last few weeks you may also use this link to report a problem;
https://reportaproblem.apple.com -
Someone hacked into my account and spent my gift voucher!!! How do I report this???
Someone hacked into my account and spent my gift voucher!!! How do I report this???
They purchased Kingdom Conquest for the iphone and I don't even have an iphone!!!!This is sooooo frustrating! I had $30 of credit in my itunes account and some a**hole chinese company stole it last night. I am getting married next June and was going to use those credits for some of my wedding reception songs! Fkkers!
Dear Wendy Ott,
Your Apple ID, [email protected], was just used to download 胡莱三国 for iPad from the App Store on a computer or device that had not previously been associated with that Apple ID.
If you initiated this download, you can disregard this email. It was only sent to alert you in case you did not initiate the download yourself.
If you did not initiate this download, we recommend that you go to iforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance.
Regards,
Apple
From Pay Pal (for the tax on the item, I only had $30 in credit in my itunes account):
Receipt for Your Payment to iTunes Store
X
InboxX
Reply |[email protected] [email protected] to me
show details 4:21 AM (3 hours ago)
Nov 6, 2011 02:21:00 PST
Transaction ID: 2SH3797727406781Y
Hello Wendy Ott,
You sent a payment of $2.13 USD to iTunes Store
([email protected])
It may take a few moments for this transaction to appear in your account.
Merchant
iTunes Store
[email protected]
Instructions to merchant
M1KHQB2BW3: Gift
DescriptionAmount
iTunes Store purchases.$2.13 USD
Subtotal$2.13 USD
Total$2.13 USD
Payment$2.13 USD
Payment sent to [email protected]
Receipt ID: B-8RU38135GB312133E
I HAVE SENT AN EMAIL TO ITUNES (nice they dont have a phone number to call) AND I AM HOPING I CAN GET MY CREDIT BACK SINCE IT WAS CLEARLY A CREDIT AND NOT A CREDIT CARD USED.
UGH **** ME OFFFFF! -
HT4990 i bought a 50$ itunes card and it doesnt work can i get my money back?
I bought a $50 itunes card and it doesnt work can i get my money back/!
The iTunes Store Terms & Conditions states all sales are final but feel free to contact iTunes Store Support.
iTUNES STORE - TERMS AND CONDITIONS - Apple
A. ITUNES STORE, MAC APP STORE, APP STORE, AND IBOOKS STORE TERMS OF SALE
PAYMENTS, TAXES, AND REFUND POLICY
You agree that you will pay for all products you purchase through the Services, and that Apple may charge your payment method for any products purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with your Account. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING APPLE WITH A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES. For details of how purchases are billed please visit support.apple.com/kb/HT5582.
Your total price will include the price of the product plus any applicable sales tax; such sales tax is based on the bill-to address and the sales tax rate in effect at the time you download the product. We will charge tax only in states where digital goods are taxable.
All sales and rentals of products are final.
Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple. -
I bought a $15 app GTA Vice City a while ago and I just started using it and it doesn't work. I checked all the requirements and my laptop meets all of them. I also have contacted Rockstar Games and they didn't help. Can I get my money back? Its frustruating.
Hi...
Apple's policy states that, "all sales are final" > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
But since you are not getting any help from the developer, you can use the email form to contact Apple and ask for a refund > Apple - Support - Mac App Store - Contact Support.
No guarantees. -
HT201209 How can I get my money back if someone gifts me after I bought it on iTunes?
How can I get my money back if someone gifts me after I bought it on iTunes?
EmmyThe person who sent you the gift can either try resending it to somebody who doesn't already have it, or they can try contacting iTunes support and see if they can get a refund or credit for their gift : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Hi, I rented a movie off iTunes but the there is no sound. I've bought and rented previous movies and I've never had any problems with the sound before. Is this some kind of glitch? How can I get my money back?
Hey grossa2,
First, here is a way to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Then, I'd go through this article, which helps troubleshoot a lack of audio playback in iTunes:
iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
http://support.apple.com/kb/TS1362
Take care,
Delgadoh -
i bought an album on itunes and it didn't download yet but i didn't mean to buy it by any chance can i get my money back and if so how?
someone please help
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I bought a 5 dollar app that didn't do what I understood it would do. Can I get my money back or even a credit? The app I bought I wanted it to zip a file video so I could get the video off my iPhone cause it took up all my hard drive space and it wouldn't zip a file from my phone like I understood it did. So since then I've found a free izip that did what I needed. Is there any way to get my money back and or return the app?F
Here is a link to the return policy.
http://support.apple.com/kb/HT4461
But, no. -
I bought a budget sheet app from the apple store, there is no option of sub category given and therefore the app doesn't function can I get its money back ?
Actually, wrong.
The tech support people can help with Playbook purchased apps. If you've called and they said they cannot, you were lied to.
Even in the link you posted, in #10, it states clearly "App Refund related matters are handled by BlackBerry Customer Care." That, my friend is accessed by the support number. Again, if you were told otherwise, you should inform them of such or ask for a manage/supervisor.
And, you don't have a "Partner ID" because you are not a "Partner". The section you're referring to applies to mobile providers, which are the Partners.
Good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Dear Apple support team
I have just bought an application, it is an image converter, but it did not mention that it doesn't support a specified image formats. When I bought it I could not get any use of it because it does not dupport NTF format.
Can I get my money back?!
Thank you,
Regards.Refunds -
All sales are final. the App Store is not a try it and return it situation.
Apple sometimes gives a one-time per account refund. If this is the app which you wish to use your possible one refund with use the Report a Problem link in the emailed receipt that you receive on the purchase in 24 to 48 hours to ask for the refund.
If your purchase was in the last few weeks you may also use this link to report a problem;
https://reportaproblem.apple.com -
Somone from China accessed my account and drained the money, how can i get my money back?
Somone from China accessed my account and drained the money, how can i get my money back?
That article only applies to previously purchased music, apps and books.
Currently iTunes does not allow for re-downloading movies. This may happen in the future with iCloud, but that remains to be seen.
Your best bet is going to be to contact iTunes via email here:
http://www.apple.com/support/itunes/contact.html?form=video&topic=Video%20Purcha ses&subtopic=Lost%20or%20Missing%20Items
Usually takes about 24 hours for a response.
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