Someone keeps changing the password on my apple id and apple not responding to calls.

2 hours ago i recieved a wave of emails saying my appleID password was changed, and the credit information was changed.
I went and sure enough the password was incorrect.
I recovered the account to find the Account holders name to be:
<edited by host>
This is not me.
Ontop of that the credit card attached to the account was removed and a new one added(i won't reveal any info about this).
I'm seeking information on this since any calls made to apple are hung up by their voice recording system, telus can't assist me, and my credit card company says there is nothing they can do.
Why the **** doesn't apple have a 24/7 online chat support, they're a big enough company for this sort of thing.
Nothing else on my computer seems to be effected and i've scanned it with a few different virus scans now. I havn't downloaded anything recently, and none of my bank or any other information has been touched so far.(nor the online games i play however, they're much less significant).
This to me makes it seem as though the comprimise is on apples end and not mine, but i'm still open to suggestions seeing as i can't get a hold of apple until tomorrow after 9am...
e/ Also i tried a reverse lookup on 411.ca to find this person and they have an otherwise unlisted number. I was unable to call them and see what was going on there either...

It seems clear to me that this is a security matter.   You may find that contacting them via the link below will help your cause.
Apple ID: Contacting Apple for help with Apple ID account security
I would certainly edit out all financial details for the moment and re-enter them as directed by Apple security.
Apple will not usually change anything of their own volition so any direct contact suggesting what you describe is almost certainly dubious.

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