Someone please help me...6 months and getting nowh...

Ok so it has now officially been SIX months since I placed an order for broadband (just normal ADSL broadband, not fancy fibre optic) and I still have NOTHING!
Over the last couple of months, I have been in touch with a lovely lady from the 'BT Order Management' team based in Dundee, who has been calling me every so often with an update. But now these calls and updates have stopped, I can't get in touch anyone at BT who can help me and I am getting to the end of my tether.
BT are blaming it on Openreach - apparently underground work needs to be done, clearing blockages, laying cables etc. but I don't understand why it is taking so long when plenty of my neighbours are getting connected and even upgraded to fibre.
To top it all off BT keeping take money from my account to pay for the non-existing service which should have been in place in July. I was told I would be refunded nearly a month ago but still no refund.
Someone PLEASE help me...I can't even put into words how frustrating the whole situation is.
Thanks, Hannah

Hi hannahbee23, 
Thanks for your post and welcome to the community. 
I am sorry for the delay in getting your broadband on. I will certainly take a look at this for you and see if things can be speeded up. 
Please send me in your details using the "Contact The Mods" link found in my profile and I will be in touch to help. 
Thnx,
OlgaC 
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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