Something happened and your installation of Windows 8.1 couldn't be completed

I have a brand new Acer with Win 8 installed. I've removed McAfee. Other than that the machine is as delivered.
Trying to download 8.1 and install it from the store. It sits there for a couple of minutes then says:
Your Windows 8.1 installation couldn't be completed
Something happened and the installation of Windows 8.1 can't be completed.
Now apart from this being really annoying could anyone have come up with a less useful message?
I have tried it several times. I've run the compatibility util and it passes. I've tried the store without logging in, then tried the store with logging in.
I've tried it in Firefox, tried it in IE.
Same result every time.

OK, so I posted 2 days ago about this issue, and I resolved it yesterday.  I essentially performed a "refresh" under Windows 8, which removed a lot of the updates and applications that could be potential issues.
I then had to go to the Sony website to re-install the latest drivers, SW and driver patches related to my Vaio Duo (I had already updated the firmware and Bios -- necessary to install Windows 8.1--).  I then had to re-install all Windows 8 updates,
and magically, the Windows 8.1 update started to download when I clicked on it in the Windows Marketplace.  I do not know what was the source of the problem, but the refresh definitely got rid of it.  It is a long process however as a lot has to
be reinstalled to bring the refreshed system to its full functionality with the latest manufacturer and Microsoft updates for Windows 8.
I can't see how a non-technical user could perform all these steps to upgrade a recent tablet to Windows 8.1!
Good luck!
Olivier

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