Sometimes can't hear my tritone text message,

I set all the sounds settings and sometimes the text sounds works, then in five minutes no sound.  It doesn't work, more than it works.  My phone is 3 weeks old, took to Apple store, they did a software check saw three problems, one of which is sound.  They did a software reset and in 24 hrs, same problem.  I returned the phone and was told by the apple employee, more than likely this will again happen.  It did.  Now I have to do a restore, and go back again to the apple store.  I think I will lose all my photos etc..but if everything is backed up to cloud why do I lose this?  Please help.  I loved my Blackberry and wanted to keep up with technology and I am completely frustrated.
Thanks so much.
Joanne

I am having the same issue when the Do Not Disturb feature is turned on.

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