Sometimes mail takes it, sometimes mail hates it.

Hello,
Hopefully someone can please enlight me over here. I do believe that this is likely to be the problme on my side.
The story begins:
I use a MacBook Pro at work with Mac OS X 10.6.8. Recently I've been having issues with Mail.
It was very OK for the first few months, then suddenly it started missing messages/emails from this one particular person we do external communications with. Whenever she forwards an email, with or without attachement, I wouldn't be able to even receive it. I usually have to follow up on the email to find out that it was already sent on her side.
This could be extremely annoying when you are waiting for urgent replies from other peope (given that they have already replied to you). Most of the time the attachments would be excel spreadsheets. I can open files if it came in (received), but most of the time Mail just acts like there was never such a message.
The current solution we have is the person just makes all the attachements into pdf or jpg fom so I'd be able to receive them. I'm just hoping if we can have this issue solved by any way?
Any help would be greatly appreciated, and thanks in advance!
-Joseph

The first thing that comes to mind is that it's getting labeled as spam, but you probably thought of that already. If you haven't, check Mail's junk mail folder.
If your email server thinks it's spam then you may not even receive it. File attachments often get more scrutiny, but pdf and jpg files are considered harmless so perhaps that's why they get sent while othes do not. You may have to determine if that is a problem by perusing your ISP's email help pages, perhaps even the sender's.
Whose ISP is she using? AOL, Comcast...? What about yours?

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