Song wont play even after purchase.

song wont play after purchase from itunes nor the album cover picture wont show need help!!

You might have a bad download. Contact the iTunes Store support and see if you can download the song again.
The email form is at the bottom of this page:
http://www.apple.com/support/itunes/store/songs/

Similar Messages

HT201272 Some songs off an album I down loaded wont play even though I have down loaded the album again. Anyone know what I can do to retrieve the missing songs?

Some of the songs of an album I have down loaded wont play even though they appear on the play list, I have re-downloaded the album and yet still they wont play? Can anybody help?

Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

My Most recently purchased songs wont play

So after updating my phone to iOS 6.1, my 3 newest songs wont play. These songs were purchased from iTines so it shouldnt be a licensing or format issue. The song shows up on my phone, but when i press it to play it, it skips to the next song. When i connect my phone to my computer and look under songs on iphone, its not there, but it is in the library. Because its not listed on my phone, i cant delete it to re-download it. Also, look at the attached picture, youll notice the song becuse its grey and has a ring next to it. What does it mean and how can i fix it.

Hello musiccc
That means that iTunes cannot find the file to play. The article below will assist with finding the files on your computer. If they are not on your computer, then delete them in iTunes so you can download those purchases again.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Regards,
-Norm G.

HT1296 I recently purchased songs from my iphone. All good... But I then went to put them on my ipod touch. They seemed to have downloaded but the songs wont play and the song title/the text, appears in a grey colour.

I recently purchased songs from my iphone. All good... But I then went to put them on my ipod touch. They seemed to have downloaded but the songs wont play and the song title/the text, appears in a grey colour and there is a downlaod symbol in front of the song title. what do i do next?? They play on my iphone and from the itunes library but not from my ipod touch.

If the songs are still on your ipod, make sure autosync is disabled in iTunes on your computer, connect and right click on it in the device list, then choose "transfer purchases" to copy all bought media and apps from your ipod to your computer.
If the songs are not on your computer and got deleted from your ipod as well, you can't get them back, unless you have a backup of your iTunes library as part of your computer backup.

TS1424 Trying to purchase music singles but every time click on buy song nothing happens even after signing into account

Trying to purchase music but every time click on buy song nothing happens even after signing into account

Same for me. iTunes 10.7 on Mac OS X 10.6.8.
Apple, I'd love to give you some money, but you won't allow me to do it. Please fix this.

My recently purchased songs wont play, popup says unable to locate

my recently purchased songs wont play in itunes, album grafics keep disappearing, pop up says original file could not be found. Also my ipod freezes up when I try to play these songs on it.

Hello musiccc
That means that iTunes cannot find the file to play. The article below will assist with finding the files on your computer. If they are not on your computer, then delete them in iTunes so you can download those purchases again.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Regards,
-Norm G.

Why won't this song play even after I authorized the computer? It says that I need to authorize the computer, then I enter my username and password and it says the computer is already authorized. But then the song still won't play. What do I do?

Why won't this song play even after I authorized the computer? It says that I need to authorize the computer, then I enter my username and password and it says the computer is already authorized. But then the song still won't play. What do I do?

Use the Apple ID support -> http://www.apple.com/support/appleid/ - click through the contact information and select the iTunes, etc., hot button. You can have Apple call you or email them.
Clinton

SONG WONT PLAY ON ITUNES

on march 24th i believe or recently i purchased the new KIP MOORE CD. and it is amazing. and been listening to it non stop ever since. well just last night when i was listening to the cd on my ipod i realized the first song kept getting skipped. so when i got home i got on itunes and clicked it. the pop up came up saying you are not authorized to play this song. so i signed in. and it tells me that i my computer is already autherized. and skips to the next song. so i was reading and i read to deauthorized everything i did that. and still same thing. so what do i need to do now. is there some way to fix this. ... now i did download it last night to my laptop. and it plays but on my iPod and main computer the song wont play at all. wont even burn to a cd to listening to it.. please help me. i wouldnt mind if it was a song that sucked but it is an amazing song. thanks.

ap, have you moved the song files on your computer that have the exclamation point next to them? Try playing them in iTunes and see if a window doesn't come up asking you to locate the file. Also, there might be something wrong with the song file that is keeping iTunes from syncing it to your iPod. Do all these songs have something in common that you might recognize?
Jeff

Downloaded an album and half of the songs wont play.

I downloaded The Fault in Our Stars album and most of the songs wont play, it just skips to a song that actually works.

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the entries, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

9 songs wont play

Hi... just bought the album "Capture/Release" by The Rakes.
And for some reason I can't play 9 songs: 22 Grand Job, Open Book, The Guilt, Binary Love, We Are All Animals, Violent, Terror!, Work Work Work (Pub Club Sleep), All Too Human.
These songs are on my iPod but when I press play nothing happens. While the 3 remaining songs (Strasbourg, Retreat, T Bone) everything is normal.
I emailed support... and no offense to them but they gave me a crappy service. Maybe they think everybody has an iPod Shuffle, by just giving me the iPod Reset Utility for that model.
So I tried to reset my iPod through iTunes and didn't work.
Then I used another iPod... and songs wont play.
I emailed support again and apparently they are just going to ignore me.
So can you help me?!
Sorry if I sound rude BTW.

Hi-
This probably doesn't help, per say, but it'll enlighten you.
I got an iTunes gift card for xmas for $25 this past season. I used it, tried to download my movies, nothing happened. When I went back to look, my account claimed I DID download them. Being that you can't download more than once, I obviously couldn't try again. So $25 went to Apple and I didn't get a single leased tune, TV show, or movie from them. I saw leased because it's not truly ownership, they have too many limitations that real ownership doesn't contain.
So long story short, I contacted Apple a few times and they've ignored me as well. I even told them I've spoken to my attorney and promised suit for not just this incident, but incidences that have cost me thousands of dollars in the past. Would you believe they still haven't replied? Let's hope they have a good excuse in court.
Feel free to email me directly with questions:
[email protected]
-Niko

One particular song wont play and was playing earlier and now skips please help

one particular song wont play that could play earlier and now skips please help

i would delete and re download it from itunes if you purchased it form them

TS1702 song wont play

Hi, I downloaded a song on via my iphone 4S. When I synched it up to my macbook, the song wont play on either my macbook or iphone. The message states 'you must authorise song on this device'. I then type in my password and it states '5 out of 5 devices authorised'. This is obviously wrong because I only have it on two devices and second of all, why is this such a massive pile of ****? I pay £1800 for a mac book, £700 for a top of the range iphone 4S and then pay 99p for a song and cant play it on any device. If I had bought the CD, I could have put it on as many devices as I like and given it to as many people as I like. Can somone please tell me how I can either get my money back for the song or get it to play? Also, several music videos I have downloaded, stop after the first 30 seconds and wont play. Any help would be most appreciated. Many thanks.
HP

Delete the track from the iTunes library, allowing iTunes to move the track files to the Trash. Then download the track again from the iTunes Store via this procedure:
http://support.apple.com/kb/ht2519
That fixes the problem for many people. If problems with the track persist, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT1849 i bought an album and two songs wont play right. how can i fix this

i bought an album and two songs wont play right. how can i fix this

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that album and use the 'Report a Problem' link.

I upgraded my iPhone5s to iOS8 Most of my iTunes songs wont play I get a red square in a circle

I upgraded my iPhone5s to iOS8 Most of my iTunes songs wont play I get a red square in a circle on the right side. This is maddening!!

iCloud is free, iTunes match is $25 a year.
I had the same problem and when I went to Settings I had 0 songs, even though they were obviously still there since I only had 15GB free on my 64GB device.
I decided to do a complete reset/restore of my 4th gen iPod Touch, Bad move! I've been messing with it for hours, and it simply won't restore--it keeps hanging on a black screen with an Apple logo and a progress bar at about 10%, sometimes it goes completely blank and tries again, with the same result. (I've posted my question/plea for help here: https://discussions.apple.com/message/19735862 )
I'm ready to bang my head against the wall! I can put the device in recovery mode, connect to iTunes on my computer, and get it back to the setup screen, but when I go through the process again and try to do an iCloud backup I get the same reset/restore loop.
I could start from scratch, but I really, really, really don't want to go through all of my hundreds of apps, reinstall them one by one, etc. etc. etc.
I thought that once I started using iCloud, I didn't need to sync with iTunes anymore--guess I was wrong.

Ipod songs wont play

I have had my 80gb Ipod for about 6 months now and have had no problems with it untill now. i have not dropped it or damaged it in anyway. i recently got a new hard plastic case for it and it and now the songs wont play. at first 1 song would play then after it was done it would skip to a random song in that album and not play, then it would play some songs and not others. i have not DL any new programs, music, games or anything on it for weeks. i have like 10,000 songs on it and it has taken me a long time to do so, so i dont wanna reset it, is there any other way to fix this?

Grey text when you look at the content and lock symbol at the bottom of the screen simply shows that your iPod is set to "automatically update songs and playlists". . If you want to access your iPod directly, play it through your iTunes, connect it to a second computer etc. you just need to change the update method to "Manually manage songs and Playlists" in the iPod preferences. For more detail see this tutorial: Managing Your Songs Manually
One thing to be aware of with manually updating is that the iPod also has to be manually ejected before the "Do Not Disconnect" message will go away. Safely disconnect iPod
For info: iPod 101
The iPod offers three ways to transfer music from your computer. You can select one of the following update modes from the iPod Preferences menu in iTunes (Edit>Preferences>iPod>Music tab):
1) Automatically update all songs and playlists. This is the default mode, in which your entire music library, including playlists, is automatically synced to your iPod. If the music library on your computer exceeds the iPod storage capacity, you are prompted to select a different update method.
2) Automatically update selected playlists only. With this option, iTunes automatically copies the playlists you have selected to the iPod when you connect it to the computer.
3) Manually manage songs and playlists. You can also choose to transfer music to the iPod manually. This allows you to drag and drop individual songs and playlists from iTunes to the iPod.

Song wont play even after purchase.

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