Songs erased from ipod

my ipod froze, and then after i reset it, all the songs were gone. this happened once before, and that time after resetting it a second time, the songs came back. no luck this time, and the songs aren't saved on i tunes. any help is greatly appreciated!!

Help - My songs erased from my ipod and my itunes list - one of two things happened here - I am hooked up via cable internet through adelphia, on the day this all occurred, my internet was down, our TV was on the fritz - when I contacted Adelphia, I was advised that they had to do work in my area, however, he advised that it had been corrected and there really was no reason why I should not be on line - he took me through some steps and had me unplug the line from my computer out of the cable modem and into the Linksy router - I now have one blue telephone/cable plug that was unplugged from the router just hanging out there -I was then able to get on the internet, however, when I did, my itunes library was empty and when I go went into my music file (under documents)and pull up my library, it comes up as empty - I never backed up my computer, it is a home computer and because I am ot really not exact;u computer savy, I don't know what the heck I'm doing - the I-pod itself tells me that it only has the 13 songs on it that I just downloaded to it for sanity purposes yesterday, otherwise, all of my memory is free and clear - all songs and itunes are lost and all library and specialty library's are empty. I tried to reset it and this did nothing.
One of my main questions would be will itunes resend me the songs that I had downloaded to them and will I have to pay for it? Doesn't itunes have a back up of my library and can't they sail them back into my computer for re-download? I cannot find a telephone number or e-mail address/link to actually get person to answer my questions.
Please help me - I am so upset over this - I just got done spending over $300.00 in new music from itunes, I am so so upset.
Jo Ann :O(. . .

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    If you're going to "help" people, then maybe you need
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