Sony Australia -Very Dissapointing customer service** Waiting for months no resolution

Good Morning I purchased a new sony bravia 65900b tv in November last year and have not been happy ever since. I have had this tv replaced 3 times and panel replaced once most recently with the repairer even commenting on how poor the screeen was and commenting on all the banding. As a result at the time sony comitted to replacing this with the new version on this unit when available. Now they have reneged after i have been waiting for release for MONTHS and are offering a tv that does NOT have local dimming at all and no premium speakers but offered to throw in a 200 sound bar. As the tv in question 900c is only in US at the moment they are saying they cannot use the spec on the US site as a guide as the Australian version may have local dimming I KNOW it wont ...and what about my BLOODY SPEAKERS???...What a joke i purchased this "Premiuim TV" top end model in Australia retail stores as 950 not avaiable at JB HIFI and this is how sony standby their customers and products (Lesson learnt) NEVER AGAIN The Australian (Philippine's?) call centre is a joke , always promise to call back NEVER happens i always call back and i have speant over 2 hours on the phone with them this week to be told to bad . My case NUMBER is 3191814 SOMEONE PLEASE HELP !!!!!!!!!!!!!!!!!!!!!!!!!!!

Hi Jpw123,
Welcome to the Sony Community!
We certainly empathize with your frustration and disappointment. We always appreciate customers who take the time to give us their feedback. You can check the specifications of the XBR-65X900C which is a US model for your reference. However, the specifications, features, and functionalities are subject to change change.
Please click here
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
If my post answers your question, please mark it as "Accept as Solution"

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NEED AGENT activate data feature like customer service has for months due to error

for the last 4 months customer service thru email has had to activate data after my plan renews i just found out the email option is gone. So i need an agent to do it below is what the agent said thru his email in june when they ask for me to reply via email. btw the error has been happening since April where my blackberry data turns off on verizons end and i can't get email or send or use browser or send and receive picture messages once my plan renews
Good Morning Monica,
Thank you for contacting Verizon Wireless once again, this is Mike again, and it's my pleasure to again enable your data feature for your account.
I have once again activated the proper data feature on your account and I have submitted another error example. I have also found that this issue is common with blackberry devices and we are currently working on a solution. Until your data feature no longer needs to be activated by a representative each month, i will be more than happy to assist you with activating your data whenever your plan renews if you simply reply to this email and request that i activate the data.
thank you, Monica for contacting
Verizon wireless once again. We
greatly appreciate that you provided us
with another opportunity to assist you.
again this is Mike, and it's my
pleasure to activate your data feature
once again. please continue to feel free to reply to this email or call customer service at (888)294-6804 if you ever
have any other questions or concerns,
thank you for choosing Verizon Wireless.

I did a diagnostic check and this part came up. I think the BIS
service is not connecting but i think it's on verizon's side. Each
time the customer service agent turned on data on verizon's side it
fixed the problem.
I saw online many blackberry's have the issue like the agent told me.
so i need for this to be fixed because i am paying for data.
Diagnostic report
Blackberry registration: Yes
Connected to blackberry: No
Blackberry pin-pin: abort

I would like to talk to a customer service representative for Apple in Australia what is the phone number

I would like to talk to a customer service representative for Apple in Australia what is the phone number

emiilygracekickass wrote:
A contact number.
Yes, I understand.
Click the link I supplied to find a contact number.
Also, at the bottom right of every page on Apple's website, there is a Contact Us link.

Very bad customer service!

I am a photographer and in June 2013 I decided to join the newly launched Creative Cloud single application subscription program for Photoshop CC.
At the same time I purchased a Lightroom standard license (Lightroom was not available on the Creative Cloud at that time).
The monthly price for Photoshop CC with a one year commitment was 24,59 Eur for Europe (I live in Czech Republic). I didn’t quite understand how that translates from the 19,99 USD of the US subscription, but fair enough Adobe is not a charity and they have the right to decide to charge what they want for their products. Plus the subscription prices were clearly showed on their website, so I decided to join anyway.
Honestly I was very happy both with Photoshop and Lightroom and I think they are two fantastic pieces of software so I didn’t mind the price I paid for them.
Then a few months after I get a call from my bank saying that my card has been blocked because it might have been compromised following some online payments I made. And after a little research I find out that (citing the Adobe website) “Very recently, Adobe’s security team discovered sophisticated attacks on our network, involving the illegal access of customer information as well as source code for numerous Adobe products. We believe these attacks may be related.
Our investigation currently indicates that the attackers accessed Adobe customer IDs and encrypted passwords on our systems. We also believe the attackers removed from our systems certain information relating to 2.9 million Adobe customers, including customer names, encrypted credit or debit card numbers, expiration dates, and other information relating to customer orders.
Great, now I am for two weeks without card while my bank gets me a new one (they are not that fast in Czech Republic).
Fortunately I also read online that (citing the Adobe website) ”Adobe is also offering customers, whose credit or debit card information was involved, the option of enrolling in a one-year complimentary credit monitoring membership where available.”.
Honestly I misunderstood that as a one year complimentary Creative Cloud membership and I thought that was very nice of Adobe, they didn’t have to do it, and to me it showed an effort to say “we are sorry” and to try to retain their customers’ trust.
Some time passes and I am obviously still getting charged monthly for my subscription.
So I contact Adobe through the online chat…..turns out that I am not eligible for the one year complimentary subscription (none of the agents actually explained to me that I had misunderstood the offer) but after a bit of complaining and waiting online I get offered a one month complimentary subscription!?!?!.
You can make up your own mind on how to interpret that but to me that meant that Adobe recognized their responsibility but tried everything possible to get rid of me with the minimum possible.
The guy on the chat however said that if I am not satisfied I can ask him to escalate.
I do so and he tells me that I will be contacted within 2-3 business days.
A week after I have not been contacted yet, so I call the support again and I am told that they are very sorry for not getting back to me and I will be (again) contacted within 2-3 business days.
TWO weeks after that chat I finally get a mail from Adobe, which is now offering me 2 months complimentary subscription.
I realize I better take what they give me so I reluctantly accept.
Not even a week after that, I realized that Adobe launched a new Photoshop Photography program where they give the Photoshop CC license + Lightroom 5 for 9.99 USD or 12.29 Eur with a yearly commitment. This is half what I pay now, not even considering the one off Lightroom 5 license that I already paid (129.15 Eur). The special offer expires on the 2nd December (less than a week from now at the time of writing this).
The good news is that existing CC subscribers can ask to transfer to this program for free.
So I contact the Adobe support again and they happily confirm that I can switch to the new program.
BUT I would lose the 2 free months as they cannot be transferred to the new program because it is already discounted.
I spend a good deal of effort explaining that the 2 free months are not a discount but are a compensation for me being without card for 2 weeks so I should be able to retain them, but the support person on the other side of the chat just politely dismisses every argument.
I understand that Adobe did not have to allow existing subscriptions to transfer to the new offer for free, I purchased a service and then a few months after the price went down, fair enough this happens.
If the price went up on the other end I would have still kept my original price.
However what infuriates me is that since any existing subscriber can join the cheaper offer, Adobe has actually penalized me in front of all the other customers and the reason why they have penalized me is that my data have been compromised on their servers.
You draw your own conclusions but to me this is very bad customer service.

This is the transcript of the conversation I had with your colleague over the support chat, then unfortunately my connection dropped and I lost him:
Saka: Hi Francesco.
Francesco: Hello
Saka: I have received your initial question. I'll be glad to check and help you with this.
Francesco: thank you
Saka: Sorry for the wait. Please do stay online.
Francesco: ok
Saka: Francesco, I have checked and see that we have issued 2 months free for the subscription Nov 21, 2013. Your next billing date is on 27.2.2014.
Francesco: but I have already been billed on 02.12
Saka: I'll be right with you.
Saka: Are you referring to Clenství ve službe Creative Cloud s jednou aplikací pro Photoshop (rocní) or Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší)?
Francesco: the first one should have been canceled, the second one has been activated
Francesco: with the 2 months free of charge added to it
Saka: Yes, the first subscription has been cancelled.
Francesco: I have been bulled only 12.29 Eur so it is for the second subscription
Francesco: the first one was 24.99 Eur I think
Saka: Yes, you have been charged € 12,29 for the new order Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší).
Saka: You can continue using the subscription without any issues.
Francesco: so where are the 2 months free of charge?
Saka: We have provided 2 months for your Clenství ve službe Creative Cloud s jednou aplikací pro Photoshop (rocní).
Francesco: those have been transferred on the Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší)
Francesco: as confirmed by your colleague and by the mail I received
Francesco: This is the mail confirmation
Francesco: Užívejte si našich služeb o něco déle Bezplatně jsme prodloužili vaše předplatné produktu Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novější) o několik dalších dnů (62). Nové datum pro obnovu předplatného je nyní 26-únor-2014 (PT). Děkujeme, že jste si předplatili náš produkt! Tým služby Creative Cloud
Francesco: Which confirms that the next billing date for Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novější) is 26/2/2014
Saka: Francesco, we have provided 2 months free only if you are willing to continue subscription till the commitment date. The order gets cancelled since you have purchased for Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší) at lower rate.

What is the number for Verizon Wireless Corporate Customer Service Complaint for CA

My Complaint: I have been a Verizon Wireless customer for approx 20 years. I called customer service to seek an early upgrade for my daughter's phone. She is away in college and her phone is malfunctioning. She is eligible for an upgrade in approx 6 weeks so I did not want to spend the money on a replacement phone when since we were planning on updating to something newer. The customer service rep to me they could not do the early upgrade an to call back in a few weeks. After explaining this was unacceptable (I do not like the idea of a young female being out of state and away from home with no reliable means of communication), she places me on hold to later return with the only offer of I must purchase a new device through her ( over the phone) which will be shipped to me, the phone was priced $100.00 more than the online price (they will not price match), plus i must pay $30.00 upgrade fee, $35.00 activation fee and taxes on the retail price of the phone. I am upset and disappointed with the quality of service provided by Verizon being a 20 year customer. If not for the seriousness and urgency of this matter, i would not have asked for an early upgrade. It is times such as these that you get to see how much of a "valued customer" you really are. I guess you are valued as long as you pay your bill and continually purchase their products. I would like to speak with someone from Verizon's corporate or customer relations department. As of now I am really considering changing my service to a different provider. I have multiple accounts with Verizon and i will canx each after the current contract committment expire (starting with my daughter's phone which expires in 6 weeks) In the meantime I will go purchase her a new phone with someone else and take comfort knowing she will have reliable communication.

I started with them in 1985. It has been wonderful service but very expensive. They seem to operate on day of deposit day of withdrawal. That means that I have no benefits nothing beyond the normal customer if I don't pay my bill they shut me off. That's why I have switch to another provider and I have better service lower cost and better phones. you can't beat other providers I mean it. Please don't expect more from verizon other than a "pay me more money and I'll do what you want" because it's all about money. Read the transcripts from current Verizon employees all over the internet. The company is going down and they're taking customers with them.
msvat <[email protected]> wrote:
msvat created the discussion
"What is the number for Verizon Wireless Corporate Customer Service Complaint for CA"
To view the discussion, visit: https://community.verizonwireless.com/message/1113982#1113982
>

Very poor customer service email received back on my cell phone!

I want to complain about whoever responds to questions you post on the forum. I won't tell you the "fake"name. She sent me one email and said I sent my questions to the wrong place. I replied and told her I didn't know. Said I should have used the forum. I replied again to her email on my cell phone and said I was sorry didn't know where forum was and that she had not answered any of my questions. She immediately replied, I'm NOT INTERESTED IN THESE EMAILS ANYMORE, OR WANT TO CHANGE HOW OFTEN THEY COME? UPDATE YOUR EMAIL PREFERENCES.....OTHERWORDS "YOURSELF".
You all are there to HELP, at least I thought so. I am very frustrated and disappointed in this reply. I am going to report this to a manager if I have to!
I replied to her, thank you for not HELPING me (just to kind of be nice about it).
This is totally uncalled for....Verizon needs to shape up or you are going to lose a lot of customers!!!!!
Dianne

Brian68, Thank you for your reply. But that is because most have a 2 year contract and can't afford to go elsewhere. I'm sorry for being so firm, but I think Customer Support is a thing of the past. Thank you anyway. Hope you have a wonderful day! Dianne
Date: Sun, 19 Aug 2012 07:57:47 -0600
Subject: Re: Very poor customer service email received back on my cell phone! - Re: Very poor customer service email received back on my cell phone!
                                                                                Re: Very poor customer service email received back on my cell phone!
    created by Brian68 in My Verizon - View the full discussion
diorrell wrote: This is totally uncalled for....Verizon needs to shape up or you are going to lose a lot of customers!!!!! DianneVerizon is not going to lose a ton of customers. Their churn rate for the 2nd quarter of 2012 which ended on Jun 30th was 0.84%. Which means 99.16% of the customers they had on March 31st 2012 were still with them on June 30th 2012.
                             Not interested in these emails anymore, or want to change how often they come? Update your email preferences.
>Post edited to remove personal email address<
Message was edited by: Verizon Moderator

Customer Service request for all mobile users

To all cellular subscribers, first off, I wish to say I am a proud VZW user. Second, I want to say I am a customer service rep for a competitor carrier. Personally, a few of my coworkers and I believe there really isn't any competition. Thirdly, I want to remind everyone... When you get your bills and you don't understand them, or your service isn't working correctly, try to have your duckies in a row BEFORE you call customer service. We do not work for the company in question, we are a 3rd party outfit that is hired by the big guys (T-Mo, ATT, Sprint, Verizon....) to handle the calls coming in. We are trained, but remember, we are in a call center, some may be overseas, some may be in the US, but our paychecks do not come from the big guys, but our real bosses. Yes, you are customers, just like I am, but before you call us, put yourself in our place. Seriously, if you had to talk to a person over the phone who is yelling and calling you names, would you want to help them?
So, my request to you is follow the Golden Rule: Do unto others as you would have others do unto you. Trust me, staying calm in the face of any hardship will go farther than flying off the handle.

Yes, my coworker's sister works for the same company we work for and she handles VZW calls. Also, just the other day, I helped someone cancel her contract with the competitor's company because she was just hired on as a rep with the same company we work for but in a different state. BTW, that new VZW customer/CSR says that the service for Verizon is WAY BETTER than with her old company

There was a problem processing your order, please contact our Customer Service team for assistance.

when i waned to buy and finished filling all the (*), i clicked on conifirm membership they worte this in a red color:
There was a problem processing your order, please contact our Customer Service team for assistance.Middle East & North AfricaBahrain: 80081097Egypt: 08000000447Jordan/Kuwait/Lebanon/Qatar/Yemen: English +44 207 365 0735Jordan/Kuwait/Lebanon/Qatar/Yemen: Arabic/French +44 203 564 4145Oman: 80077173Saudi Arabia: 8008446638Tunisia, Morocco and Algeria: +33 157324642United Arab Emirates: 80004443085Commonthwealth of Independent States (CIS): +44 207 365 0735

Asmaa,
Other than using the suppport phone number, you may try a chat here:
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

When i waned to buy and finished filling all the (*), i clicked on conifirm membership they worte this in a red color: There was a problem processing your order, please contact our Customer Service team for assistance.Middle East

when i waned to buy and finished filling all the (*), i clicked on conifirm membership they worte this in a red color:
There was a problem processing your order, please contact our Customer Service team for assistance.Middle East & North AfricaBahrain: 80081097Egypt: 08000000447Jordan/Kuwait/Lebanon/Qatar/Yemen: English +44 207 365 0735Jordan/Kuwait/Lebanon/Qatar/Yemen: Arabic/French +44 203 564 4145Oman: 80077173Saudi Arabia: 8008446638Tunisia, Morocco and Algeria: +33 157324642United Arab Emirates: 80004443085Commonthwealth of Independent States (CIS): +44 207 365 0735

Verify that everything about your Adobe ID and your country and your credit card match exactly
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-wrong email https://forums.adobe.com/thread/1446019

Is there a customer service number for Australian customers?

Is there a customer service number for Australian customers?
I can't find one anywhere

Ah, you're a legend. I'll be hanging onto that number for grim death. Thanks for the info.
20 mins after your reply, Adobe put the charge through on my credit card 6 days after they sent me a suspension notice.
Their account management interface sucks. It does this ajax thing that ever completes and comes up with a message to "try again later" which never works. I had to use the Opera browser to get it to work for some reason. And even when it does, there is no option to request that outstanding balances be charged to your card. My ISP has this, my mobile service provider has this, my web hosting company has this, why can't a big multinational corporation have the same feature instead of getting us to waste hours every month just to have a payment pushed through. Alternatively, and at least, why doesn't it just keep attempting to charge the card until it gets through? No, instead it suspends your account. Grrrrr....

Incredibly poor customer service, charged for unusable device

I am writing to publically complain about Verizons absolute lack of interest in providing customer service and for not honoring their part of our contract. I purchased a verizon jetpack over a year ago with absolute assurance that it would work in the rural area in which I live. It didn't work, it has never worked, there is no usage on the line and Verizon will not refund my money and will not cancel the contract. I am posting here, but will be posting this week on twitter, facebook, and better business bureau. I have tried to resolve the issue multiple times both in store and through phone customer service. Nothing but frustration.
Here is your best clue ever: avoid Verizon stores like the plague and go to your local Best Buy. Not only do they provide customer service, but they don't even charge restock fees if a piece of equipment doesn't work out. I have spent hundreds and hundreds of dollars on equipment I can't use, could never use.
I am being cheated and this company couldn't care less even though I've been a customer for over ten years.

@TLThompson,
We absolutely do care about all our customers and definitely want them to have the best service. I apologize that the Jetpack did not work in your area. You have 14 days from the date purchased to return the device and cancel the service. Once pass that time you are billed a cancellation fee if service is cancelled.
Did you reach out to us within the 14 days to cancel the service or advise that the device was not working properly? Was the device purchased at a VZW store or an authorized dealer?
JohnB_VZW
Follow us on Twitter @VZWSupport

HT202159 An error occurred in the App Store. Try again later(13)..I wait for months!!! please help me! Can't download or update, install and buy! iMac 2008, OS X Lion 10.7.4 (11E53).

An error occurred in the App Store. Try again later(13)
Can't download or update, install and buy!
I wait for months!!! please help me!
<Email Edited by Host>

Disable anti virus software.
Turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall
If that doesn't help, open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here:
~/Library/Caches/com.apple.appstore/Cache.db
Click Go
Move the Cache.db file to the Trash.
Now here:
~/Library/Preferences
Click Go
Move these files from the Preferences folder to the Trash.
com.apple.appstore.plist
com.apple.storeagent.pllist
Now here:
~/Library/Cookies
Click Go
Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Empty the Trash, try the App Store.

Does anyone know how to contact a responsible, responsive customer service rep? Promises of resolution to my billing issues are never kept. Return calls are never made. I contacted Executive Relations and emailed 3 Verizon executives. No reponse. Any

Does anyone know how to contact a responsible, responsive customer service rep? Promises of resolution to my billing issues are never kept. Return calls are never made. I contacted Executive Relations and emailed 3 Verizon executives. No reponse. Any number, email or help contacting a reponsive person is appreciated! Thanks!

http://www.BBB.org
File a complaint they will call you.
Good Luck

Waiting for Customer Service Answer for 3-4 months

We have been a loyal customer of Comcast for over 10 years, and we are very disappointed with your level of customer service over the last 3-4 months. On around April 16th I contacted Comcast to move my account to a new address. When I first called the agent told me that the move would not be possible and I would have to call back the next day to see if they had a different answer. So, I called back and now they were able to offer service at the new address. I thought this would be a straight forward transfer but it was not. The technician was booked for April 19 in the evening which was fine. We had decided to down grade our service to just the internet and the agent (Andrio) offered us a great deal which we agreed too – this was Performance Internet at $44.99 per month (we have yet to receive a bill with the correct amount, we agreed to this amount). The technician arrived on time, but he didn’t seem to have any knowledge of what he needed to do. Firstly the technician cut through the AT&T line to the house and left it hanging in our garden, explaining that he doesn’t carry that wire so he couldn’t repair it but someone would arrange that to be done and I would receive a phone call about it (he thought he’d cut through the Comcast line). We didn’t receive a phone call, I called Comcast a number of times until another 2 technician’s came to my property – they looked at the wire, told me they couldn’t repair it and someone else would be in touch. No one has been in touch – I am still waiting for it to be repaired, I do not have an account with AT&T and this is Comcast’s error to fix. My husband then spent the next 3-4 hours showing the technician how to test the lines to get the internet and TV working. Eventually the internet worked. I could go on about the number of times I’ve called Comcast about my bill and the AT&T line, being given a number of escalation tickets which I have never heard anything from. I would like to have my issues resolved as soon as possible. Please advice as soon as possible what Comcast will do about the following: Address the issue with my bill – the monthly charge agreed was $44.99 (we have a budget and currently we cannot afford what you are charging us)Address the reconnection of our AT&T line to our property, Comcast needs to organize this as we do not have an account (we will not arrange this and then be reimbursed we simply do not have the money to do so) Having been a Comcast customer for over 10 years with no issues before we moved properties, I am very upset with the level of customer service we have received. To resolve the problem, I would appreciate your immediate action, we would like our account to be credited for the over payment on the monthly charge and our AT&T line fixed. I look forward to your reply and a resolution to my problem and will wait until July 6, 2015 before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me as soon as possible. Sincerely,

@DylnClarke
I am sorry for your troubles. I have sent you a private message to assist you further.

Verizon for one you have very bad customer service, for two why does someone who has a one year warranty have to go into the store to replace my samsung galaxy s4 phone, when all it has done for months is over heat?

I dont understand why i would need to go into the store for a replacement phone when i have had my phone under one year just because i have had it under one year. My phone has been over heating and i been trying to get a replacement phone, but i dont really have time to go in the store and i really dont see why i can replace my phone over the phone after one year.
oh and your customer service sucks.
Thank you

Broke new phone Verizon couldn't help even give me form for insurance I pay for in their stores.Seperate corp.Had no Internet waited 2 weeks mail me form.They suck.Did run across 1 dude finially knew his stuff and personally handeled many problems.It was after most working there didn't took me month replacement phone mailed.If customers service person seems new ask for someone can fix problems asap.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

Sony Australia -Very Dissapointing customer service** Waiting for months no resolution

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