Sony support!

You just got 53€ from me to repair my phone which was not needed.
The internal speaker did not worked and nothing else..i don't care about the look of the phone I just want to repair your failure and not the outside scratches!
I guess next time I will choose apple. At least the support is good!

Sorry to hear about your phone.
I checked the conversation you had with your local support team and from what i can understand (had to use Google translate) they have explained to you that since the glass on your phone was cracked (which is not covered by warranty) they had to replace the glass as they can't put that back again after removing it and they also need to guarantee that the phone is still waterproof after the repair. The speaker was fixed on warranty but you needed to pay for the new glass on the back.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Similar Messages

Completely unsatisfied by the Sony Support

Hello Everybody,
Just to share my bad experience with the sony support.
I have acquired a Sony Z1 Compact this year in February from a french telecom operator Sosh with one year of warranty Sosh If I stay with them, Or 2 years with Sony if I leave Sosh.
I have got an issue with my Z1 compact , it is impossible to have a normal communication with someone, all people with who I have a call , ask me every time to repeat myself.
So It was not possible to continue like that, a problem is probably coming from the micro.
Therefore, I have contacted the sosh support first who has taken my mobile and sent it to the Sony repairer (SBE) . And 2 weeks after , I have received it saying that after test, everything is ok, so nothing had been done to my mobile.
SO I have continued to use it with my "headset mic" but I was really not satisfied using it like that.
And with all personal issues, it was difficult for me to find a backup phone during the time it was at the repairer.
Then I have left Sosh, and I have sais my self. OK now, it should be ok because I will send my mobile directly through the SOny support and it will be repaired quickly and I was confident because it was SONY.
SO I have opened a case to the sony support, they took the mobile, sent it to the repairer, and again it came back with the same problem.
I was really upset, So I have said, ok I will explain my case by chat with someone from Sony.
I have asked a new mobile because it was the second time I received back my phone without being repaired.
He told me that He will escalate to the manager.
But I have not got any answer from him, even if I have explicitly asked to contact me and not to forget me.
So I have chosen to call them directly by phone, after having explained my issue to one from the Sony Support, they just advice me to send it again to the support , even if they have constated the problem , because they have difficulties to listen me because of the problem in their SONY Z1 compact Product.
Then I have understood that Sony is not serious.
Before I was viewing SOny as Apple or Samsung, but there is a big gap between them.
I am pretty sure that in future, I will buy another Sony Product.
Sorry for my english,
M AIT

Would it help if you spoke to Xperia care live chat http://www.sonymobile.com/global-en/support/contact-us/
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

Cant Contact Sony support from website-broken link

Try to click on "Xperia L" on this page to receive support:
http://www.sony.it/support/jump/list
this is how sony support its customer.
thanks you.

http://www.sonymobile.com/global-en/support/contact-us/
You should try here.
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Sony Support For Blank Media (CDR)

Hi everybody,
just want to share my experience with Sony...
Recently I bought 100 pack of blank CDR media in Costco. Have not had any problems with it before. And now I threw out third part of it because none of my three writers can record on it. Tried different speeds. No success. Obviously the media is defective. Spent two hours to find out that without receipt Sony will not replace the CDRs.
What a nice policy. They make the disks, stamp their logo on it, and do not honor their warranty without receipt. It is not an expensive equipment that you would keep a receipt for.
Huge corporation. Many years on the market. And the same problems as with cheap ones. Customer satisfaction, relation, etc. Bulls**t.
The support web site sucks. Online chat support link brings you to a web page that does not exist. Phone support staff does not even know that such thing as blank media exists. No e-mail support.
BUT they are gladly display success stories and pictures from their happy customers... Unfortunately I'm not anymore.

Hello,
Welcome to the forums.
Here is the link to our Recording media Support page
http://esupport.sony.com/US/perl/select ... ODTYPE=102
and instructions for warranty support of the media
http://www.docs.sony.com/release/Warran ... -Media.pdf
If you no longer have your receipt. there is good news, since you are a member of costco you have a costco membership file. bring your card to their returns desk or call them and have them look up your past purchases, they will issue you a new receipt.

Sony support not working

Hello, I am trying to contact Sony by submitting their form (http://support.sonymobile.com/global-en/xperiaz3/contactUs/phone/?region=he_IL) but the "Send" button just does nothing! I enter all the required fields, the button becomes blue and clickable, but clicking on it does nothing. What do I do? I need to write them on a very urgent matter. Thank you very much in advance!

See here:
https://talk.sonymobile.com/t5/Xperia-Z3-Z3-Dual/Sony-Xperia-Malaysia-Email/m-p/912237#M6380
Maybe you have the same issue?
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Activation Codes not showing up on XBR65X950B or FMPX10 please help sony support unhelpful

I've been diverted over 6 different support teams and no one has been able to even be able to address this problem. I am trying to register my TV and media player in order to purchase movies on the Sony Entertainment Network. Please help as Sony's lack of customer service call centers have not been able to even address the question.

Hi amsjmuskal,
Welcome to Sony Community!
Please try perform the steps below to locate the registration code on the Internet video device:
Using the supplied remote control, press HOME.
Use the up arrow or down arrow button to select Applications.
Select Sony Entertainment Network icon and press OK.
Select Activate Enhanced Feature and press OK.
Select Open.
The registration code appears on screen.
NOTE: The Registration code will not appear once the service has been registered.
Thanks!
Jerome
If my post answers your question, please mark it as "Accept as Solution"

Contacting Sony Support experience

Dear Sony - please please please tidy up your phone contacts system! To say I've literally been directed around the world either through 'I'll connect you through to ... ' or been given other numbers 'which will be able to help you with your query' or having some automated phone number that does NOT redirect you back to main menu meaning you must hang up and start over . **bleep** **bleep** **bleep** is all I can say!
My Tablet stopped charging! All I wanted was to find out if it could be repaired and where to send it to! That was all. I wasnt looking to buy a rocket to the moon! I think my query was simple and none of your numbers I phoned (thought if I used a number associated with support I might have been along the right track but seemed not .. at least not for Ireland..).
Following about my fifth phone call/transfer etc, I was sent an email with an address of whom to send my Tablet to and which I did. But I never received a phone number for this company, and on contacting Sony again on a number found through Sony Mobile Support, went through another journey of **bleep** of different numbers to the point, I just Googled the Repair Centre in Ireland and thankfully found the phone number for them that way, and thankfully they confirmed they had received my Tablet.
Sony - each and every staff member of yours I spoke to was very pleasant and helped within their limited capacity but for something so simple, should not have been so **bleep**-ish.

Rickard .. thanks so much for your comment. I think my problem is that I'm from Republic of Ireland and not UK and therefore I fall between the cracks for support. That link allows me to select my country. It then gives a phone number which to me appears to be a local Irish low-call number .. through the menu options I have to select 2 for 'tablet that has been sent for repair', then 2 for 'updateon repair', and 3 for 'any other network' - the girl who answered the phone then asked me for my booking reference number which panicked me, then we established that was only for mobiles, tablets did not have a booking reference (phew) and then she gave me a number to phone - 0044 1656 867339. This turned out to be support for repairs based in south of Wales and could not offer any help and had never heard of the company in Ireland that my tablet had been posted to. As I was about to phone the original support number back I realised I could just try to google this irish company and indeed that worked. But I hope this will give a sample of my experience to date. My experience from my initial enquiry was very similar but took a lot longer and many more transfers and different phone numbers been offered. I have no issues with any staff, all very patient and pleasant to deal with, but the phone networking system in place seriously needs to be tidied up.
Thanks Rickard for having taken the time to read my post

The German Sony Support is an abolute joke.

Ive had a Xperia Z3 Dual for 3 months when the Touchscreen stopped working. Back in "the dark days" i used to work for apple support, so i know stuff breaks all the time, so i wasn't mad and sent the phone in.
DHL lost the package... "Ok" i said, as it happened during my support days as well "No biggie" i thought. DHL told me to contact sony as they have to do an internal investigation as to what happened.
And here's when the ridiculous part starts. Tried to contact sony over the phone twice - waited 28 minutes and 34 minutes respectively...reached no one . Chatted twice with the support ( waiting time was ok the first time, the second time i waited 1 hour and 10 minutes !) , got promised that they escalate my issue and that someone will contact me within 48 Hrs. Of couse no one did. I've sent an email describing the issue, thats still unanswered ( its been 7 days).
I mean i wasn't expecting much...but every single of sonys competitors has support thats lightyears ahead. Dell, apple and samsung are literally in another galaxy (pun intended) when its comes to customer care.
I'm and absolute loss what to do next... my smartphone is lost to the ages and sony just doesn't give a. Should i contact a lawyer next?
"Xperia care"? more like "Xperia don't care".

It's even a joke that a corporation in the size of Sony has no local repair centers, in Germany they got just a single support Center, so it expires more than a week, the employer on the phone told me it will take around 2-3 Weeks, just for changing a **bleep** simple Audio Jack, worth $10... So what need I to do now? it's my business phone and I can't take 3 weeks vacation until Sony is able to link two flexcables with each other? This support is what it makes my phone more hundreds Dollar worth, huh? No exchange device nothing? If Sony would built in a higher quality Jack there is no need to get that annoying Situations, but I feel tricked, the software update for. 283 Generic unbranded has more than three weeks delay until now, but Telekom Consumers got it at release day? Guess I will change to wiko or something similar, high quality work with nice hw where I don't have to pay the name for products that can't stand moderate using for 11 months.... Shame on Sony!

Sony, please tell me how you allow something like this to happen? Horrific Support Experience

So, the below happened. Essentialy, Sony sent me four broken TVs, forced me to spend about 20 hours of time replacing those TVs, and has refused to replace my broken television. The below is a chain with one of your reps. I would never have expected such a poor customer service experience from a company of Sony's caliber. It has been very disappointing. You insist that you are giving me an "offer" but you have given me no options whatsoever.
I note that you continue to maintain that there is no viable replacement. However, a simple search on your webpage and online shows that there are multiple 48 inch LED televisions still available. I find your representation to be disengenuous. The below chain is only one point in the long line of frustrating communications with your representatives. All told me different things and made promises that were not kept. I can only imagine how my case file looks.
I would like an explanation from Sony how you could allow something like this to happen? This has been the most frustrating experience I have ever had with a electronics company -- and I have had alot. It has been terrible.
---------- Forwarded message ----------
From: []
Date: Fri, Jun 26, 2015 at 7:22 PM
Subject: Re: [] *Mark*
To: Sony Support USA <>
To be clear, I am not "accepting" your offer as I don't think it is fair or makes me whole. I am telling you to do whatever you have to do. You have given me no real other options.
On Jun 26, 2015, at 7:04 PM, Sony Support USA <> wrote:
Hi [],
Thank you for contacting Sony and for accepting the offer. We apologize that we cannot offer you the regular retail price of the unit since that is not the amount that you paid it for. We will email you a prepaid shipping label which you can use to ship us back your TV and once we determined that it is in transit back to us we will process the check with the amount of $369.99 and you will receive the check in 4-6 weeks. Thank you.
Regards,
Mark C7NO
Sony National Customer Relations
From:[]
Sent: Friday, June 26, 2015 9:20 PM
To: Sony Support USA
Subject: Re: [] *Mark*
How you get away with treating your customers like this is beyond me. I am telling you that I purchased the television at a discounted rate that I am no longer able to obtain. In other words, the amount you are refunding me will not make me whole. I am also telling you that your colleague literally offered me a refurbished TV about two hours ago (apparently your group offers less to customers now). You have already sent me three TVs and wasted about 20 hours of my time. Despite all that, you unapologetically state that your "FINAL" offer gets me to nowhere that I need to be. You have no remorse for the situation and have not gone any extra distance to make a customer whole, which is all that I am asking for.
You have beaten me into submission over the past month with broken TVs, hours wasted shipping, long conversations with support representatives, and failed promises. You guys go ahead and do whatever it is you need to do. There is only so much that I can argue about. No customer should expect this type of treatment from a company like Sony. People purchase Sony so that they DONT have to deal with that type of nonsense. This has honestly been the worst customer service interaction I have ever had.
On Fri, Jun 26, 2015 at 5:54 PM, Sony Support USA <> wrote:
Thank you for contacting Sony. We double checked if there is a same or comparable refurbished unit for replacement but there is none. Your file is being already being handled by our department which is the highest level you can get since our managers and supervisors are not part of the escalation path. The $319.99 is the amount that you paid for the TV and that is what we are going to refund you and the $50 is for compensation. You are getting more than what you paid for the TV so Sony believes it will cut it. Our offer is FINAL. Thank you.
Regards,
Mark C7NO
Sony National Customer Relations
From: []
Sent: Friday, June 26, 2015 8:38 PM
To: Sony Support USA
Subject: Re: [] *Mark*
Mark,
I just spoke to an individual on the phone who told me that you could send a refurbished model . That conversation is exactly what prompted my email to this email address -- they told me to reach out here because you could provide me a better option rather than the two that were given. Now you are telling me that not only can you not offer me a better option but that you are taking away an option previously given. This is getting more and more ridiculous. I am sorry but this just isnt working for me. I dont understand how there is this much miscommunication between your departments.
I would like to be put in touch with a manager on this case. Your offer to refund me 320 + 50 will not cut it. I am amazed that a company like Sony, which people purchase because of the supposed product support and service, is failing their customer in this way. It's very disappointing.
On Fri, Jun 26, 2015 at 5:30 PM, Sony Support USA <> wrote:
Hi [],
Thank you for contacting Sony. Like we mentioned from our last email, the best and final offer is the buyback. If you don’t like the offer then we don’t have any other option for you. Thank you for choosing Sony.
Regards,
Mark C7NO
Sony National Customer Relations
From: []
Sent: Friday, June 26, 2015 8:10 PM
To: Sony Support USA
Subject: Re: [] *Mark*
Thanks, Mark. My preference would then be to try a refurbished model one more time. The issue is that I got the TV at Black Friday discount. I wouldnt be able to replace it even if I wanted to. So, I will try one more time and go from there. Please let me know once the TV is shipped.
On Fri, Jun 26, 2015 at 4:21 PM, Sony Support USA <> wrote:
Hi [].
Thank you for contacting Sony. We apologize if you don’t want that option but this is the best Sony can offer since there is no same or comparable model to offer you anymore. If the unit will be replaced it will be the 4th time already and to tell you honestly it will be much cheaper for you to just buyback the unit rather than to pay the shipper deliver the TV every time we replace it and we are not saying that it is your fault just to make it clear. We will buyback the unit for $319.99 and we will add up another $50 as compensation for all the troubles. Please let us know once you have made your decision. Thank you.
Regards,
Mark C7NO
Sony National Customer Relations
From: []
Sent: Friday, June 26, 2015 7:16 PM
To: Sony Support USA
Subject: Re: [] *Mark*
I don't want that option. I would take a refurbished model again over the refund.
You are saying that I spend 20 hours of my life dealing with you, driving to and from fed ex three times, mounting and taking down three broken televisions, and you do nothing to compensate me for my time? I would never expect this from a company like Sony.
On Jun 26, 2015, at 4:10 PM, Sony Support USA <> wrote:
Hi [],
Thank you for contacting Sony. As we have mentioned there is no same or comparable model to offer you that is why we offered a buyback for the unit and that is the only option thank you.
Regards,
Mark C7NO
Sony National Customer Relations
From:
Sent: Friday, June 26, 2015 7:05 PM
To: Sony Support USA
Subject:
As I said, I don't want a buy back. That is not an option for me.
Are you saying that you have no other 48inch led television?
On Jun 26, 2015, at 4:02 PM, Sony Support USA <> wrote:
Hi [],
Thank you for contacting Sony. We apologize for the inconvenience this may have caused you. Since there is no same or comparable model to send you as a replacement we will buyback the Tv for $319.99. We will email you a prepaid shipping label for you to return the unit back to us and once we determine that the unit is in transit we will process the check and you will receive it in 4-6 weeks. Should you take the offer please provide the address where the check should be sent to. Thank you.
Regards,
Mark C7NO
Sony National Customer Relations
From:
Sent: Friday, June 26, 2015 6:49 PM
To: Sony Support USA
Subject:
Over the past month, you have sent me four defective TVs. I cannot tell you how frustrating this process has been for me. I never would have thought that a company like Sony could be this bad. It has been like pulling teeth with you all.
I purchased my television thinking that it would come along with the best product and support in the market. That has not been the case. My TV broke down within a year and now you have sent literally four televisions to replace it but none of them have worked.
The latest contact I got was that you have run out of new television for my model and instead need to send me another refurbished one or refund me. I do not want either option.
I want a brand new TV. I dont care if it's the same one or a better one but it has to be new. It cannot be refurbished. I do not want a refund.
At this point, I have spent about 20 hours of my life on the phone with you or shipping back and forth items. I would also like compensation to account for that time.
Please email me or call me with a response.

Hi adam26,
Welcome to the Sony Community!
We certainly empathize with your frustration and we apologize for the inconvenience caused. Please check your other thread here, we saw someone from our customer relation department already responded to your inquiry. Again, we sincerely hope to seek your kind understanding on this matter.
Regards,
Dave

Sony alpha 200 support

I thought I had the problem licked. OS 10.4.11 iphoto 7.1.3 When I try to import raw files they show up but can't be placed in the library. JPEG files are recognized and place in the library. I don't have any problems with raw files on my mac book pro 10.4.11 iphoto 7.1.3. They load into the library. Does Sony support the 200 on a G4? Any ideas?

http://www.apple.com/feedback/aperture.html

Need Support for Sony Bm10

Just bought it a week ago and didn't have a chance to test it since I'm on my trip.
And just found that my device doesn't work.
Why Sony Bm10 is not in product list(repair page), how can I get support?
Please help me out
Solved!
Go to Solution.

Hello Urahara! We recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. ~Thanks Naomi.

Premium Support for Sony's Vaio PC

I had an issue with my laptop not identifying any wifi locations, and so I called the Sony support number. I reached a pleasant lady in the Phillipines, who tried to help, but could not find the issue. I was able to connect via ethernet cable, so I permitted remote access. She tried a few things, but to no avail. She said she understood that I would be frustrated because I could not obtain wireless connectivity, and I could be referred up to an expert. She said there were two packages, an annual for $239 or monthly for $19.99. I specifically said I could not affor $239, and wanted to be sure the monthly was just month by month...one I could cancel. I agreed, as I was desperate, and gave them my Credit Card info. After that, an expert took over, again took control of my laptop, and tried the same steps as the intial responder, some of which I had tried myself! Since he couldn't locate the problem and needed to do more research, he suggested I disconnect the ethernet cable and restart...which is when I found out the issue was a windows update. Apparently, when connected by the cable but not in control of my laptop, the update downloaded. So, when I did a restart and it uploaded (took about 30 minutes), the wifi connectivity was restored. In any event, it wasn't until after I was able to review email that I saw my "contract", which was not as explained. If I terminate, I am subject to a 3 month minimum fee. This was never disclosed before I agreed, and since I could not read the terms without getting the email, I was clearly duped. I called to complain, saying I certainly the one fee of $19.99 as discussed, but had not agreed to the terms that were not disclosed before I received the terms and conditions attached to the email. I indicated that it was a fraudulent inducement to contract, that is, not telling me about a termination fee and leading me to believe it was a month to month deal. I said I couldn't really afford to pay 2 more months,and would have to close the credit card. The "supervisor" said Sony would sue me!! She said she would listen to the recorded conversation, and agreed to call me back in an hour. No such joy. I called back, and another "supervisor" said he would look into it, and call me back. Since I am retired with little income, and was getting upset, he said they were humans and understood I was elderly, so I should not be stressed. If, he said, there were "lapses" in the conversation, they would rectify the situation. The only lapse I fear they will find is my lapse of good sense in trusting someone when I was in the dire straits of computer failure. If they agree to not charge me the remaining 2 months, I will update this posting. Otherwise...I will be out $$39.98 on top of the $19.99 charge already pending on by card. Here is the final kicker...my husband bought the BackStage pass for use at the Tampa, FL location where we had been receiving excellent technical support - hands on!. Sadly, shortly after we renewed, they closed that store, and we were informed we would have to go from Tampa Bay to Orlando for service. While the pass would be expired by now, I have to say I am tired of paying for service I can't readily access, and then being charged for a service that was misrepresented.

Hi Sony409, Let me check your file. Please provide via private message the model # of the unit, purchase date, your phone # and most importantly, the event # associated to your issue. Thanks, Hailey

Do Not Buy From Sony

Do not buy from Sony if you work. After 3 delivery attempts FedEx is required by Sony to ship it back to them. You CANNOT go to a FedEx facility to pick it up. After 5 phone calls with Sony support no one was willing to help me. I don't know how people who WORK buy things from this company. I will never buy anything from them ever again and I am canceling my Sony credit card. Thanks for nothing Sony.

Thank you for your post. If you have any questions regarding the Sony online store's shipping policy please contact them directly using the number on the first link or use the form on the second link:
https://sonystyle.custhelp.com/cgi-bin/ ... _topview=1
https://sonystyle.custhelp.com/cgi-bin/ ... er/ask.php

How do I wirelessly connect my iPad 4 to a Sony Bravia TV?

My Sony Bravia KDL-32W653A recognises that my iPad4 is on my LAN. But I just can't get the iPad content ( videos ) to show up on the TV screen.
The iPad Settings shows the " direct -GC-Bravia" other connection, but it wants to revert to my (John Lewis wireless connection.
If I tap on the other, Bravia panel I am asked for a password. I don't have a password for it and never have had. If I try to use my Apple password or that of my Sony support log-in or even my LAN home group , the iPad just messages:- "Unable to connect to Diect-GC-Bravia"
I seem to go round in circles and get nowhere- Can anyone out there who has an iPad 4 (retina display AND a Sony Bravia TV help me please?
Maybe even a Sony employee? who owns a similar iPad?
Davidthebass.

You dont. Apple won't allow widely used standards and Sony is so behind the times in this area it's painful and almost as bad. Apple forces you to buy an Apple TV whereas Sony forces you to own an android phone to do this natively. Surprise!
disappointed I started my smartphone tenure with Apple; had no idea how badly it was going to burn me in about 100 different ways over the years. All they have on android these days is more efficient hardware...: and since they don't take advantage of it... It's a moot point at the price premium.
as for Sony. I just spent more than I did on my last car for their flagship and id be satisfied if it costed about 75% less and wasn't a "smart" TV. Since it is - and this is 2015; the cost coupled with the inability to properly stream or mirror from.... Meh. Not gonna waste another word. If neither get it by now, they never will. Talk with your wallet guys, it's the only language they understand. Unfortunately they are wise enough to know the sheep outnumber dramatically so it's in vain anyhow.

How to connect MacBook 2009 to Sony Bravia HDTV?

Hi everyone! I received a Sony Bravia HDTV as a gift (lucky me!), and I want to connect my MacBook from 2009 to it so I can stream Netflix movies onto my laptop and watch them on the HDTV. I have a Mini-DVI port (video out) on the MacBook, and HDMI on the TV. A couple of questions:
- What cable(s) do I need?
- Do I need a separate cable for audio?
- Has anyone tried to stream Netflix this way (directly from the laptop), and was it successful?
Thanks so much!
Denise

You'll need a Mini-DVI adapter and an HDMI cable from that to your TV. Here's some types of Mini-DVI adapter to HDMI on Amazon.com. http://www.amazon.com/s/ref=nb_sb_ss_i_9_8?url=search-alias%3Delectronics&field- keywords=mini+dvi+to+hdmi+adapter&sprefix=mini+dvi
When you connect the MacBook using a Mini-DVI to HDMI adapter you will probably need to use external speakers or a 3.5mm stereo headphone jack to RCA sound plugs connected to a stereo system for audio if your TV doesn't have separate input plugs for audio with the HDMI plug. The Mini-DVI to HDMI doesn't carry audio and there're no audio plugs on most TVs to work with HDMI since it's expecting audio with the HDMI. You'll have to contact Sony support to see if the Bravia has an audio plug that will work with one of the HDMI plugs.

Sony support!

Similar Messages

Maybe you are looking for