Sorry, something went wrong and Word was unable to start (6) Office 2013

Ok this is just so annoying.
Whenever I try to open Word, it gives the error "Sorry, something went wrong and Word was unable to start.(6)". Other office applications either freeze or crash. Only Excel works fine. Running Win7 64 bit.
Tried all possible ways of installation/reinstallation. Did repair, uninstalled and reinstalled manually, uninstalled with FixIt from Microsoft, removed every leftover thing from registry. Also removed some other applications that I thought could cause this
problem for Office.
Uninstalled 64 bit Office, and installed 32 bit, same exact problems.
!!!Don't suggest me to run as administrator please!!!

Hi,
According to your description, I suppose that Word 2013 was blocked by some other applications after you opening it.
Which operation system do you use? Have you installed the Office 2013 SP1?
Then, we try to do some tests to narrow down the issue:
1. Collect the Event log
http://windows.microsoft.com/en-us/windows/what-information-event-logs-event-viewer#1TC=windows-7
2. Use the
Process Monitor to collect the detailed information.
Open process monitor, and reproduce this issue, if there is any files or keys were blocked during the process.Please let me know, and you could save as the file from process monitor, upload the file through One Drive and share the link to me. I'll
analysis it.
Regards,
George Zhao
TechNet Community Support

Similar Messages

Sorry, something went wrong and word was unable to start (2)

I have been using office home and student fine until now when it will not open, at first it would say it was unable to open with error message 40 now it is error message number 2, I have no idea how to open it.
help please?

Hi,
Is the complete error message "Sorry, something went wrong and Word was unable to start. (40)" and “Sorry, something went wrong and Word was unable to start. (2)”?
I agree with Sunil Shrikant Vyasasamudra. First you can repair Office from Control Panel > Programs and Features, maybe Office installation is corrupt.
If it doesn’t work, you can try “Fix it” tool in the KB below.
http://support.microsoft.com/kb/2827031
If there is anything else I can do for you on this matter, don't hesitate to tell me.
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Sorry, something went wrong and word was unable to start (40)

so recently, my ms word has not been working at all. It doesn't work, whether I open a new document or an existing file, and it shows the error message 'sorry, something went wrong and Word was unable to start. (40). It only started to show up recently,
and i was wondering if it was because i have not yet updated to the latest version of Windows 8, which i have been unable to do successfully. I have already tried to open in safe mode, and the fix it tool. Does anyone have any idea what i can do?

Did other programs work well?
Repair your Office suites in Control panel>Program and features>Office>Change>Repair
If the repair doesn't work, please uninstall the current installed Office, and reinstall it again.
To uninstall the Office, follow the instructions in the following support article:
http://support.microsoft.com/kb/2739501
Tylor Wang
TechNet Community Support

MS Word 2013 unable to start. "Sorry, something went wrong and word was unable to start. (6)

I am trying to open MS Word 2013. I have purchased the MS Office online and pay a subscription. When opening MS Word, it comes up with the error message "Sorry, something went wrong and word was unable to start. (6)" This appears to be happening
with all MS office applications. Can someone please help?

I faced this same problem and reinstalled office several times but no luck, then followed below steps and got my issue resolved:
Solution is that you run word in "Administrative" mode:
To run the Word program in administrator mode, try the step below:
· go to Computer, Programs files/Program files X (86).
· Look for Microsoft Office ->Office 15.
· Look for Winword.exe
· Right click on it and click
Properties
· Click on the Compatibility tab
and check the box forRun as admin.
· Clickok.
Ref: http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/unable-to-open-word-sorry-something-went-wrong-and/aa080850-1fe3-46b5-8338-905633e8f9a0

Sorry, something went wrong and Word was unable to start. (19)

Office 2013, i reinstalled all of it + registry and cash clean, also ran OfficeFix, and still this message appears when
i try to open certain word files, from outlook or just from
desktop, the word program is opening normally when no files are involved,
i also must say my computer is part of an organization (not a privet
pc its in the company network don't know if its relevant)
what can i do?

Hello There Greta84,
I had the same problem with outlook 2013 and solved it by doing a couple of things.
-first I disabled the "Google Cloud connect" add-ins in both "Word" and "Excel" (this only applies it you have it installed). if not just do the
second step.
Secondly I disabled protected view in word.
Please Note : If you do this- then 'any' file that you download from 'unknown' sources could cause harm on your computer
if you open it.
1.
Launch Microsoft Word (or Excel, Powerpoint, etc).
2.
Click the 'File' menu
3.
Choose 'Options'
4.
Choose 'Trust Center'
5.
Choose 'Trust Center Settings'
6.
Choose 'Protected View'
7.
Un-select the 'Enable Protected View for files originating from the Internet'

Sorry, something went wrong --- I got an error message after a new webapp was built and a new site collection was created

Sorry, something went wrong --- I got an error message after a new webapp was built and a new site collection was created.
This in SharePoint 2013 Farm.
What should I do?
1- I did a DisableLoopBack and set the value to "1".
For hostname do I have to do : 111.111.111.111 (sample) and serversp2013?
P.S. I fixed this issue once, long time ago and I forgot how it ... be done.

Hi,
For troubleshooting your issue, please take steps as below:
1.Go to IIS, make sure the web application is actived.
2.Go to IIS -> Applicaiton Pools, make sure the application pool related to your web application is started.
Reference:
http://support.microsoft.com/en-us/kb/926642/en-us
http://www.techrepublic.com/forums/questions/cannot-browse-created-web-application-site-in-sharepoint-services-30/
Best Regards,
Eric
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Office Web Apps Issue - "Sorry, something went wrong" message when opening a document (any MS docx,ppt etc) in IE. With Chrome, it pops (Microsoft Office needs your permission) message and on RUN, it opens the document.

When opening any Microsoft documents ( docx, ppt etc) in SharePoint 2013,
Internet Explorer behavior : "Sorry, something went wrong" An unexpected error has occurred message and then nothing happens.
In Chrome : Pops (Microsoft Office needs your permission) message and on clicking RUN, it opens the document.
In Firefox : the documents opens, after asking which application do you want to use to open it.
The feature (Open Documents in Client Applications by Default) is not activate.
Why the MS documents are not working in IE 10?

Hi,
According to your post, my understanding is that you failed to open Microsoft documents in SharePoint 2013.
I recommend to Run the following PowerShell in OWA Server :
Remove-OfficeWebAppsHost # To Remove any restriction
Or
New-OfficeWebAppsHost -Domain <String> # To allow specific domain Name
In addition, you can allow OAuth via HTTP using the following commands:
$config = (Get-SPSecurityTokenServiceConfig)
$config.AllowOAuthOverHttp = $true
$config.Update()
Here are two similar articles for you to take a look at:
http://blogs.msdn.com/b/fabdulwahab/archive/2013/10/30/office-web-apps-with-sharepoint-2013-issues.aspx
http://stevemannspath.blogspot.in/2013/03/sharepoint-2013-office-web-apps-issue.html
Best Regards,
Linda Li
Linda Li
TechNet Community Support

Sorry, something went wrong - Open Office File from Search Results Page with Office Web Apps

Hi,
I'm getting "Sorry, something went wrong" error when I'm trying to open any office document from inside Search Results Page with Office Web Apps, the same error is appearing in the document preview as well.
The error in SharePoint logs says that the file cannot be found.
Please note that this error is coming only when the "Filename" of the document is not written in English (in my case its written with Arabic characters).
If I try to open it from the document library, its opening properly with no errors.
The only difference between two URLs (document URL in Search Results and in Document Library) is the value for "sourcedoc" attribute;
In the case of Search Results page, the filename in "sourcedoc" attribute is kept as is with Arabic characters.
While in the Document Library, the filename in "sourcedoc" attribute is converted into different characters (something like: "B9%D9%85%D9%8").
Anybody have an idea on how to overcome this issue, implement a workaround or modify the "sourcedoc" behavior?
Thanks in Advance.
Hamza AlSughier

Dear Wendy,
Thanks for your efforts, I already tried your last suggestion before, but this didn't solve my problem.
Actually my end users are accessing this portal using ADFS and HTTPS.
Finally I got this solved, I have done below to get my overall solution working perfectly:
- First I have configured Windows Authentication and ADFS Authentication on the same zone which is the default zone.
- The issue when opening office documents with Arabic file name has disappeared as a result of first change.
- Then I have faced an issue where we are not able to crawl content under Default zone, however we have to do so, after too many efforts, I found that its related to the Load-balancer/proxy, I have made the crawler server
to crawl himself (http://CrawlServerName:PortNumber).
- Also a change on Alternate Access Mapping was needed, I have set one of the extended zones (which is running Windows Authentication only) as Internal URL for the Default Zone, and this is was the URL I used for Crawling.
I have configured Server Name Mappings to make sure we got proper URLs in Search Results.
- Then we faced another issue, which is Authentication selection on login page (How to bypass this page, and authenticate using ADFS auto), I used this solution (Set Custom Sign In Page):
http://0ut0ftheb0x.wordpress.com/2014/01/04/skip-the-authentication-selection-page-at-_logindefault-aspx-in-a-mixed-authentication-environment/.
- I faced one more issue as a result of above workaround; Sign Out functionality wasn't working well; users get logged in automatically whenever I click on Sign Out. I solved this by modifying the "Sign Out" Control under _layouts;
I made it to redirect users to ADFS Sign Out Page instead of SharePoint Sign Out Page (I know its not recommended, but I don't have any other option).
Hamza AlSughier

Error in Search results - Sorry, something went wrong. Display template had an error

I'm receiving this error in custom search results page in our SharePoint 2013 Enterprise farm:
Sorry, something went wrong.
Display Error: The display template had an error. You can correct it by fixing the template or by changing the display template used in either the Web Part properties or Result Types.
'console' is undefined (CoreRender: ~ sitecollection/_catalogs/masterpage/Display Templates/Search/Item_mycustom_Site.js
I believe a similar error was resolved by March 2013 CU but our farm us running Aug 2013 CU. I have also tried adding domain to trusted zone in IE but still the same error.
I do not get this error in Google Chrome or in IE 10 or above. Not sure if it is an issue with my display template because error disappears when upgrading IE to 10 or 11.
Update: In IE 8 I can see search results with no error if the developer toolbar (F12) is enabled!
-- The opinions expressed here represent my own and not those of anybody else -- http://manojvnair.blogspot.com

Hi ,
Did you try these steps
Open up the SharePoint 2013 Management Shell as Administrator
and run the following command: Enable-SPFeature SearchWebParts -url http://<central admin
url>
Use a browser on a different machine, or add you SharePoint
site(s) to the ‘Trusted Sites’ in IE.
Activate the feature : “My
Site Host“. This is a hidden feature scoped at the Site Collection level. The feature ID is 49571CD1-B6A1-43a3-BF75-955ACC79C8D8.
The feature folder under SharePointRoot is MySiteHost.
Install the update: http://www.microsoft.com/en-in/download/details.aspx?id=36989
Here are some similar threads for you to take a look at:
http://sharepoint.stackexchange.com/questions/70452/query-builder-for-result-source-not-working-in-central-admin
http://www.thesharepointbaker.co.uk/sharepoint-2013-gotchas-2/
http://bernado-nguyen-hoan.com/page/2/
Ref:
http://social.technet.microsoft.com/Forums/sharepoint/en-US/6e86cf3f-8001-4d13-a700-9e70d8828f03/controlsearchboxjs-not-found?forum=sharepointsearch

Sorry, Something Went Wrong, Unexpected Error Occurred

Having a very strange issue with main SharePoint 2013 Page after upgraded all the way from 2003 to 2013. Initially setup 2013 Web App for just http and I could log in with my user account and do all things for which there are assigned privileges. Then converted
to SSL and I receive the Sorry, Something Went Wrong error on the main page. No other user account we have tried has any problem whatsoever. This is currently an upgrade test environment but am very worried that we will encounter other users that have the
same problem on the main page or some other site page. Thing is, I cannot find a single log entry that contains the Correlation value in the error report and it is only when hitting the site using SSL. It does not matter what computer I am using (tried multiple).
The other users testing have no issues so far.
Additional testing. When I change back to http set in Public URLs I have no problems but others do. When set to https in Public URLs I have problem and they don't. However, I was the first and only one, other than farm account (which never has problems)
to work on the site using straight http.
Any help on this would be appreciated. I have scanned through table upon table in the User Profile database thinking there must be something in there messing with profiles or setting some sort of default but cannot think of a thing. App Pool needs to be
restarted in addition to IISRESET?

Are you talking about central administration (e.g. "main SharePoint 2013 page")?
if yes, make sure to set bindings in IIS to include a certificate, preferably a wildcard * cert. and then run
Set-SPCentralAdministration -Port 443
https://technet.microsoft.com/en-us/library/ff607832(v=office.15).aspx
If you're talking about your team site, for ex. make sure you set binding for https on the site in IIS and use a wildcard cert.
You can run a Merge-SPLogFile -Path c:\SP-error.txt -Correlation Input-Your-CorrelationID-Here and then paste the results on this blog and the group can help you, better if more info is provided.
If there is a correlation ID, you can get it with Merge-SPLogFile.
https://technet.microsoft.com/en-us/library/ff607721(v=office.15).aspx you may have to use start and end times.
Stacy Simpkins | MCSE SharePoint | www.sharepointpapa.com

Sorry, something went wrong. We're working on getting this fixed as soon as we can

hi
i have a problem in my facebook account
i am manger in my page i delete admin and this message show after open my account
Please Complete a Security Check
Your account was recently used to try to add or remove an admin from one of the Pages you manage. As a security precaution, we need you to complete a quick security check before logging back in.
im continue to check security
and this message show
Sorry, something went wrong.
We're working on getting this fixed as soon as we can.
Go Back
i need help
2 days i am trying to solve this problem but .. same things

Hi,
I apologise for this, but you are posting in the wrong place. Firefox Support cannot deal with Facebook problems. Please speak to Facebook support about this.
Sorry about that!
Curtis

Sorry, something went wrong

Hi All,
I am using Power BI version, I have created a data model with all the relationships correct, when I am putting a question in Power BI Q&A it is showing me an error "Sorry
Something went wrong
There was a mismatch in the metadata. This usually occurs when the data on the server has been updated. Please refresh the browser
and try your query agaian"
Did anyone has the solution of this problem or is it a cache issue, since I already clear the cache from my local browser , logout and login again, also tried from other machine
and browser. Same message is displaying.
There is nothing wrong with my data model, as the same queries working fine for me few moments ago also i didnt have change any relationships.
Your Help will be appreciable
Regards
Piyush Jain

egarding site collection creation
Repaired the DocAvePoint on the server and reconfigured the
Media Library on the WFE.
· Did IISRESET on the server and we were able to upload/download
the pictures/documents from the document library.
http://blogs.technet.com/b/balasm/archive/2012/05/18/the-url-file-name-is-invalid-it-may-refer-to-a-nonexistent-file-or-folder-or-refer-to-a-valid-file-or-folder-that-is-not-in-the-current-web.aspx
http://social.technet.microsoft.com/Forums/sharepoint/en-US/3480ce41-dadc-49e6-87e0-03318f42a541/site-collection-creation-error
Regarding RBS
When you will enable FILESTREAM in Sql Server Configuration manager, ensure that on FILESTREAM tab all checkboxes
http://sadomovalex.blogspot.in/2012/04/one-problem-with-site-creation-in.html

Keep getting "Something went wrong and we can't sign you in right now. Please try again later."

I try to download some items. I keep getting "Something went wrong and we can't sign you in right now. Please try again later."
I was logged in to Live, but somehow it is getting lost. I have tried both Chrome and IE. Is there something wrong at MS or with my account? Also, it took me 15 minutes to find anywhere to submit a problem or question...very frustrating.
It kept sending me to self help where none of the options were relevant.
The address where it pukes
//login.live.com/login.srf?wa=wsignin1.0&wtrealm=social.msdn.microsoft.com&wreply=https%3a%2f%2fsocial.msdn.microsoft.com%2fForums%2fsqlserver%2fen-US%2fhome%3fstoAI%3d10&wp=MBI_FED_SSL&wlcxt=microsoft%24microsoft%24microsoft

Hello Mike,
I am sorry to hear you are getting an error message when attempting to download items. This forum is actually for Registration related inquiries for Windows Store and Phone developers. I would suggest reaching out to the Answers
Forums for additional support, or submitting a request for technical
assistance.
Thank you,
-Jonathan
Windows and Windows Phone Dev Center Support
Office Store Developer Support
Send us your feedback about the Windows Platform

Workflows completes but goes to "Sorry something went wrong" page

SharePoint Version: 2013
Workflow Version: 2010
My Title: Junior SharePoint Administrator
I have been working weeks on a project to use workflows for a business process. It is as simple as setting variables and sending email to people.
I have successfully created a site workflow and published it. When I start the workflow, it starts fine but then show me this (very annoying and always unhelpful) error --> Sorry,
something went wrong. An unexpected error has occurred.
Funny thing, the workflow stills completes fine and I get the email notification I created in the workflow! No errors messages in the workflow history either - completely clean.
Is there any reason for this? I am concerned since it will be used by a large group of people monthly and this is a huge "NO" for UX experience and usability...
I have tried linking the Correlation ID to anything and looking through server logs. I have got nothing.
Help please? :)

get the time that the error occurs, and recheck the log file that during this time, whether there is related information.
what's your workflow do? what's the result by using other user account to start the workflow.
Qiao Wei <br/> My blog:<a href="http://blog.goobol.com">http://blog.goobol.com</a>

Error while editing Workflow Task List Item - "Sorry, something went wrong.. Web must contain a discussion list

I have an custom approval workflow and when I try to edit an assigned approval Task it throws me an error
Sorry, something went wrong
Web must contain a discussion list
Any help appreciated!
Pravs

Hi,
For a better troubleshooting, I suggest you do as the followings:
1. Check the ULS log for more detailed error message, for SharePoint 2013, the ULS log is located at the path:
C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\15\LOGS
You can use ULS Log Viewer to check the information in the log.
2. You can use fiddler to track if there is something wrong in the workflow request.
Here are some detailed articles about debugging workflow:
https://msdn.microsoft.com/en-us/library/office/dn508412.aspx
https://sharepointlogviewer.codeplex.com/
Thanks
Best Regards
Jerry Guo
TechNet Community Support

Sorry, something went wrong and Word was unable to start (6) Office 2013

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