Sorry Virgin I should have known better

z
Fault summary
Fault number:VOL051-709617666****
Date reported:21 August 2013
Date closed:Open
Product affected:Broadband fault
Telephone number:0191267****
Progress
Thu 22 Aug 09:06
We're working on your faultAn engineer has been allocated to resolve your fault it is no longer possible to make any changes
Your fault should now be fixed
Further diagnostic investigations are currently taking place. We will contact you as soon as possible to advise of progress.
I changed from Virgin cable 60mb BB on the 22nd July 2013, I was told my speed would be about 49mb down but I was happy to see I was getting 56 to 62 mb
That was until wed 21st July when my BB would not work.
So I phoned BT & after a 30 min wait I was through to India,, He had me power Cycle the router & Modem 5 times although I had already done it my self
But my Problem is I am MOBILITY IMPAIRED on OXYGEN & in my 70s, I found this very trying.
The chap I spoke to was very Polite & told me he would pass my case on to a level 2 "technician" & he would contact me on the following day Thur 22.
In the mean time my BB came on in fits & starts but my speed is down to 31mb down now & the wholesale checker says I can get 32mb down
So it looks like all this farting around has set my DSLAM at 32mb
I have had no response back from BT so what can I do as it is too late to look for Richard Branson
anyone not on Infinity yet take a good look at Virgin They have CUSTOMER SERVICE
BT (sales) must remember we are PAYING customers & they must give a service
You only get the service you demand

Yeah do what John says, just leave your bt equipment alone, dont touch it ever and it will eventually sort itself out!.
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

Similar Messages

Should Have Known Better

Silly Me,
When looking at the BT Vision option to replace sky, I was reading through the blurb on the website and saw the term ' BT VIsion HD + box'. 'Great that will do for me' thinks I and places an order. Box duly arrives and I set it up, then wait for a couple of weeks for the great switchover.
So I retune and guess what? No HD channels to be seen anywhere. Hang on, the box is advertised as HD.
Now call me thick if you you like, but if the box is classed HD Then everything within it should be HD.
THIS IS WHERE I SHOULD HAVE KNOWN BETTER, I forgot that I was dealing with BT.
As it is a forum I suppose I had better ask a question, so does anyone know if a freeview HD tuner is going to become available, or are we all going to left in the dark ages.
Oh and thanks BT, I loved the free crash course in Hindi.

HD will come with the launch of Youview
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Helpful Post?
If a post has been helpful, say thanks by clicking the ratings star.

Photoshop CS4 SL: I should have known better!

Yes I'm one of the many plagued with constant crashes with Photoshop CS4 and a clean install of Snow Leopard... and YES I should known better, I mean surely Adobe's FAQ regarding Snow Leopard's compatability should be accurate... Ja right!
Are Adobe Creative Suite 4 products and components compatible with Mac OS X Snow Leopard (v10.6)?
Yes. Working closely with Apple, Adobe has tested and determined that our Adobe Creative Suite 4 products and components are compatible with Mac OS X Snow Leopard. http://www.adobe.com/products/creativesuite/faq/
Obviously with new OS there is bound to be glitches and problems, I get that... But seriously howcome this constantly happens with Adobe products... It's ******* frustrating!!!!! So you think oh it's okay you will try narrow down the problem and run through the forums with multiple different solutions that wont stop the multitude of crashes. Hey atleast I will save you some hours...
Reinstalling Photoshop CS4 multiple times won't do diddly squat, dont bother. (might crash less at 1st)
Fixing premissions doesn't work but it will give you false hope woohoo
Del Photoshop .plist file didn't help
Enabling / disabling Open GL didn't help
Tick / untick scratch disk didn't help
Checking right management and users doesnt help
Installing CS3 didn't help it crashes more than CS4
Cleaning font cache didn't help
Deleting fonts didn't help
Updating patch 11.01 didn't help
Oh and before someone says it could be a drive thing or memory. It's not! Everything worked prefectly until my clean install of Snow Leopard on my iMac. Now for something that might be of help seeing as I've tried almost everything. Try this and report if you have less crashes...
Create a new user / login in with that user and run Photoshop CS4 - see if you have less crahes? It seemed I had less crashes but then again I couldnt test for long. To be honest I wouldn't get your hopes up tho, it will just make you more frustrated! Tell me if it helps tho I'm curious.
My setup if it helps (iMac 3gig ram Installed clean version of Snow Leopard, restored Time Machine) and yes I've been submitting fault reports n logs but who knows when a patch will be released but then again "Adobe Creative Suite 4 products and components are compatible with Mac OS X Snow Leopard."

Sammy-anne wrote:
Are there viruses for Mac OSX? If this the case I did believe the hype!
Apple is not hyping this new feature of 10.6 as it will reveal a fault of previous systems.
http://www.theregister.co.uk/2009/08/25/snow_leopard_malware_protection/
Of course, this is not earth shattering news, Apple has already suggested that users obtain anti-malware software to harden their 10.4 and 10.5 systems.
http://www.apple.com/support/security/guides/
Based on the screenshot here, you can try your particular OS kitty for yourself to see if the following file has malware:
http://adam.shand.net/downloads/2008/mac_trojan.dmg
I wouldn't be testing this unless you are certain of yourself and your computer.
Made the link not clickable
Message was edited by: Zeno Bokor

Just updated my iPhone 4S to iOS 7.0.4 --I should have known better! Wifi & Bluetooth are now dead!! (And so is my trust in Apple updates)

So, I've always considered myself a guy in the know for all things Apple. People are always coming to me for help with things as it relates to thier iPhones/ iPods/ iPads/ iOS and generally I can help them. I am an Amercan living abroad in Ghana, so a lot of ExPats bring their things to me for support. Being abroad, I find that I have need to carry mutiple phone lines (something that I would never do in the States). So I have three iPhones --my 4, 4S, and 5 (as soon as I get back to the States in a few months, I HAD planned to purchase the 5S).
Anyway, friends all laughed at me because they were all on some version of iOS 7 and I was happily content with iOS 6. I wasnt a fan of the new iOS and wasn't interested in updating. However, newly updated apps now forced me to update and so I did. I really should have read the thousands of dissuccuins first, as then I would have known that some iPhone 4S devices have issues. Unfortionately, the update to iOS 7.0.4 killed my wifi and bluetooth. Thinking it a software issue, I did a clean factory restore and sewt up the device as new. No luck, still not able to connect to any wifi or use my bluetook headset. I googled until my fingers hurt trying to find a solution; none of the alleged fixes do anything for me. I'm so disappointed in Apple.
I have no idea what to do. And I'm seriously reevaluating my opinon of Apple products. Too many people online say that contacting Apple hasn't really accomplished anything as iOS 7 updates seems to have effected the hardware. Which really ***** for someone like me.

Apple guys are deleting posts. I have found my posts have been deleted. Apple should MUST let us downgrade at least to previous release from current which was working fine.

Should have known better than by an Apple Product

Since having this 400 dollar piece of crap I have wished that I haven't bought it. Should have gone with Creative Labs like I was going to in the first place.
Again Apple has caused me to think twice about their products, man I am glad I didn't make the fatal error of buying on of their laptops.
I have tried unsucessfully to download ITunes to my new laptop. Everytime I download it, it goes through its little processes. When I hit finish, ITunes has encountered a problem adn needs to close. We are sorry for this inconvenience. I even disabled my firewall, antivirus, and pop up blocker. Still get the same crap.
Now I am stuck with a useless IPOD that I cannot do anything with. Maybe I can fool someone on EBAY and sell it. Does me no good at this point.
****, I got suckered again, you'd think I would have learned after my Gateway experience.

Thank You Very Much Katrina. Your suggestion really solved my dilema. I first deleted ITunes and Quicktime. I them reloaded Quicktime like you suggested and then did ITunes. It works now, SO thank you very much. I have been happy with the IPOD until recently when I couldn't get anything to work.
Again Thank You Very Much
Bobby

P2 "I should have known better."

I rented a P2 card to finally shoot something on one. Back at the computer, everyone told me, go to import and boom it's that easy-your clips are in the project...NOT.
First, the card didn't show up on my desktop when I plugged my HVX200, firewire, into my laptop. I thought I was missing a driver or something so I downloaded a bunch of stuff I didn't need, evidently. I wasn't aware the import function was now a part of Log and Capture.
Anyway, I held the Mode button on the camera and the P2 card mounted like a drive.
My question. I dragged some stuff off the P2 card. I have a folder on my desktop (I returned the P2 card) with .MXF files (Audio), .XML files (Clips), .BMP (Icons), and .MXF (video). I don't have the ever important text files. I guess I didn't drag those over but I grabbed everything, I thought. I fumbled through 'Log and Transfer' but I can't figure out how to get these clips into my project. Am I screwed?
I know this P2 stuff has been beat to death but I'm a dumb fisherman who should have read the manual first. Thanks.

Gah, you know what? That lastclip.txt file is pretty important. I was right in the tutorial. I thought that importing would work without it, but FCP needs it.
So your options are Raylight, $199...P2 Log, also $199. Hmmm...I wonder if P2CMS will work. That's free. Try that.
https://eww.pavc.panasonic.co.jp/pro-av/sales_o/p2/cms/
But I like Raylight as the alternative. Very slick.
Shane

I just upgraded my iphone 4 to ios 6 using Itunes. After 1.5 hours all I have is an itunes graphic on my phone. It does nothing else and nothing seems to be happening anymore in itunes. Please help. I think I bricked my own phone and should have known bet

Please help. I think I just bricked my own phone. Despite worries after reading all of the rpoblems people have had upgrading their iphone to Ios 6, I used iteunes to do this to my iPhone 4. (I upgraded to the latest itunes.) Now after 1.5 hours of everything seeming to work OK, all I have is an Itunes graphic on my phone and nothing going on any more in Itunes. The phone doesn't shut down normally or anything. Suggestions? Should I just do a restore operation? I did back up my apps and pics.

Thank you. I ended up performing the Restore after I did an Update, and performing the restore solved the problem----I now have a functioning iPhone with all of my data, pics, and apps on it. Fortunately I made sure that I backed up my iPhone before I tried to update to iOS6. Man, what a headache though, and it sounds like I had it easy compared to some other horror stories I've read. I won't update my iOS on my iPhone again; i've learned my lesson. It remains to be seen whether iOS6 will be worth it :-)

I should have known better

In my usual fit of enthusiasium I've just installed Lion on my MacbookPro and iMac. Now lots of the software on my Macbook is oldish and lo and behold didn't work under Lion. Lots of curses but only to be expected so I reinstalled snow leopard. Now the iMac is a different matter my software is up to-date (I don't consider CS4 obsolete) So inDesign loads, can be worked on, but will not print - the spinning beachball tips up spins for about a minute then the program crashes. I've tried exporting to PDF which will print after about a 3 minute pause. I've searched for help online. There is some chat about installing Java Runtime which I've done, Trashed the pref files (hunting down the library is fun in Lion). Adobe of course are keen to look the other way. So before I restore back to

Ok, before I saw the offer from Paddy B (I was accessing the forum using my phone on GPRS so painfully sloooooww). I saw that the fault had once again been classed as fixed and closed. I then rang the number that came on my introduction letter and spoke to someone in the UK. He listened, apologised for what was going on and put me straight through to the UK resolution team. Once I explained what was happening I received another apology and was told an engineer would call on Thursday morning, and wouldn't leave til the fault was rectified. On Thursday morning at 8.10am I got a phone call from the engineer to say he was on his way and would be with me in twenty minutes. Sure enough, twenty minutes later he arrived. He then spent the next half an hour doing a very thorough check of all the equipment etc at my end. Once that was all done he said he was going down to the exchange and that my line would be dead for a little time while he carried out further tests. Sure enough the line went dead for about half an hour. Then the phone rang and it was the engineer calling to say that everything should be up and running and that he was on his way back to me. True enough the phon and Internet were working. He came back, gave it the once over and left.
Later in the afternoon I recieved another call from the resolution centre to say that they'd received the engineers report and just wanted to check I was happy with everything (the cause turned out to be an incorrect build in the exchange). At the end of the call I was told that they'd leave the fault open over the weekend 'just in case' and give me a call back on Monday to check. If everything is ok then they'll close the fault.
Now this is the level of service that you expect from a company like BT. Thank you to the UK resolution centre for a job well done, it's just a shame that the initial experience with the help desk was so poor.

Firefox pulls up a cached version of my homepage (a cyclone warning/tracking page) showing me old information. Now I have surprise damage from a storm I should have known about, how do I get it to not cache this page?

I set my homepage to the Navy Research Labs tropical cyclone warning page so I can be sure to see developing storms every time I start my browser, but now it simply caches a version of the page. The cached page that shows old information, defeating my purpose. How can I get firefox not to display a the cached version of this page by default? (Yes, obviously I already know I can refresh the page each time. That is NOT my question)

If you leave tabs open to have them displayed automatically on the next start then you need to clear the browser cache when you close Firefox to prevent showing a cached version.
*Tools > Options > Privacy : History: [X] Clear history when Firefox closes > Settings
*https://support.mozilla.org/kb/Clear+Recent+History
See also:
*http://kb.mozillazine.org/browser.cache.check_doc_frequency

Amazon denial..... guess I should've known better

Well. I got suckered in by the 40.00 free credit offer from amazon card. Scores all in the mid 600 range. Thought for sure I'd get approved. Figured it would be a small limit and could just ask for cli when I got the card. I have 4 synch cards now with decent limits. Guess I got fooled. Lol

CreditCuriousity wrote:
alottacards wrote:
Update................I got an email from Amazon today with the reasons for the denial. It never mentioned anything about new accounts. Main reason was that I had to many serious delinquencies and not enough bankcard experience. It also listed my score as a 32 on a scale of 0-999. How the heck does someone get that kind of score. My ficos are all around 660. I know this is an internal score of some kind. But that makes it look like I never paid anybody, EVER. Crazy thing is I haven't had a late payment in almost 4 years. Have 2 cards ( one store and one major cc that are about 5 years old, never late). Several new accounts in the last year. all good. 2 mortgages that date back to 2000. never late. I did have several cc chargeoffs in 2010-11. And a judgement that is satisfied from 2012. It's just weird. I know there may not be nothing I can do. Just have no idea where that kind of score would come from. No clue, have any other Sync. bank cards? That is an awful low internal Sync score for sure. I have on clue what mine is with them as I don't believe they provided it with my CareCredit approval.. As with any model it takes everything into account being CO's/CA's/Util/Inquires/DTI/etc.. Weird it is that low if your Ficos are in the 660's though.. Be interested to hear what other peoples thoughts are.I have four. Walmart and Sams Club MC (these I've had for 5 years) , Lowes and Belk, (about 6 months) Actually just got cli's on all of them except Sams MC about 2 weeks ago. My Utilization looks a little high, about 30 %

I should have known not to install the latest update,

Can someone help me, I mad ethe mistake of installing this update and then my itunes wouldn't work anymore. I got the same messages a previous poster added on here. I tried uninstalling and reinstalling but that also didnt work, resulting in another error message that said something about the Apple Mobile Device support (i didn't write it down) Tried uninstalling that as well, and it won't uninstall!!

Hi Drkgrlx,
Welcome to the Support Communities!
Please review the troubleshooting steps in the article below for the new iTunes for Windows installation issues:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy

I should have got the Matte screen

I bought a MacBook Pro 2.2 last year with the Glossy screen. Being a photographer I should have known better. I am talking eyestrain from using this screen. I now have the brightness down to just several clicks above total dark ness. I see that Mac Services will change out the screen for a Matte version for around $500.00. I really do not want to sell this laptop to buy another Matte screen version. Any suggestion would be most welcomed.

How about a 3M privacy screen?
http://solutions.3m.com/wps/portal/3M/en_US/ComputerFilter/Home/

[svn:bz-trunk] 8910: Bug: LCDS-936 - Should have better error message in servlet log if server in services-config .xml is configured to use wrong class.

Revision: 8910
Author:   [email protected]
Date:     2009-07-29 14:22:26 -0700 (Wed, 29 Jul 2009)
Log Message:
Bug: LCDS-936 - Should have better error message in servlet log if server in services-config.xml is configured to use wrong class.
QA: Yes
Doc: No
Checkintests: Pass
Ticket Links:
    http://bugs.adobe.com/jira/browse/LCDS-936
Modified Paths:
    blazeds/trunk/modules/core/src/flex/messaging/MessageBrokerServlet.java

After many hard working days.i finally found the error cause,i needed to make weblogic datasource also ADF doesnt work on internet explorer browser,it works on safary.hope it helps somebody

When installing photoshop the computer says that I have a Beta version of Photoshop on my computer and that I should take that away! But I can´t find it.

When installing photoshop the computer says that I have a Beta version of Photoshop on my computer and that I should take that away! But I can´t find it.

run the cleaner and then try installing, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

A 6 hour installation that should have only taken 30minutes!! Very unhappy customer!!

I am very upset about a recent purchase I made at your store. I bought a fridge (an open box item) and it was going to be delivered on Friday, March 28. The delivery guy (Jake) came at about 10:30 and hauled away our old fridge and brought in the new fridge BUT then the trouble began. Jake said that the hose part we bought won’t fit the waterline and we need an adapter (looks like the size of a nut or washer – just a little part) I asked him if he had this part on the truck and he said he doesn’t carry parts on the truck and told me I need to go to town (I live 30 miles out of town!) and go to the store and get the part – I was a little confused because he was supposed to be installing the fridge. I didn’t know much about the fridge so I said ok, what would I need to tell them and he said tell them you need an adapter that is 3/4” to a 1/2”. So he kinked my waterhose and put a bucket underneath it but it still dripped a little bit so I hurried to town (it is about 11:30 now) to Best Buy to get the adapter and the guy in the appliance area didn’t know what I was talking about so they called Jake and he told the Best Buy employee what I needed and the employee said they don’t carry that part….. so I went to Lowes and they didn’t know what I needed because it didn’t make sense to them that I would need a 3/4” to a 1/2” adapter. I then went to Menards and talked to the appliance department and then they didn’t know so I was sent to the plumbing department and the lady was very nice there but she also didn’t think it made sense that I needed a 3/4” to a 1/2” adapter because waterlines are usually 1/4”. So I called up Best Buy while still at Menards and they had Jake (the delivery /installer) talk to the lady at Menards and explain to her what I needed so he told her the same thing – I needed a 3/4” to a 1/2” adapter. She said that the only thing they would have is 2 options a 3/4” to 1/2” adapter or 1/2” to 1/2” adapter (they both looked like the size that would fit a garden hose!! I didn’t think that was right but that is what Jake from Best Buy – the delivery /installer guy told the lady at Menards. So I bought those 2 parts and raced back home because now it was 1:30pm in the afternoon after running around for 2 hours looking for an adapter that Jake said I needed. I got home and was immediately livid!! The two parts were what I thought TOO BIG! Both ends were only 1/4”! So I called Best Buy again and talked to Mike (I didn’t get a last name) he was very nice and tried to be helpful . I explained what happened from the beginning (around 10:45am till now 1:30pm) and told him this is outrageous I am missing a whole day of work because of this when I could have been to work by 11:30am if Jake did this correctly. I told him I can text him photos of everything 1) The end of the water line 2) the end of the fridge 3) both ends held up together 4) each end by a tape measure to show it was only 1/4”. He said that would be very helpful so he game me his number and I texted the photos to him and I got a call 2 minutes late and he said “umm… I am so sorry for the inconvenience but all you need is an adapter for a female end to a make end and they have those parts on their trucks”, I asked if he was being serious because it was around 2:30pm now and I still don’t have my fridge installed! Mike said he would call Jake and tell him to get to our house and put the waterline on with the part from his truck. Mike called back after talking to Jake and he said that Jake was in Crookston, MN for a delivery but would come right back to our house as soon as he was done. Jake got to our house around 3:30pm and came in and I showed him the parts that I bought that HE told the lady at Menards I needed. He said he didn’t know what to do. I told him I talked to Mike at Best Buy and he said you have the part on your truck. He said he would go look. He came back in (sure enough) with the part!!! He connected the waterline to the fridge and it was done (Literally 10 minutes) and left around 4:15pm. I am so disgusted with the incompetence of your delivery guy/installer, for something that should have taken a total of 1/2 hour or less. My fridge should have been delivered and installed and I should have been on my way to work by 11:00am to 11:30am. Instead I spend a whole day running around and make numerous phone calls that were NOT NECESSARY. Then I tried to call the store and explain about what happened but Nichole – said she was the Home Sales Manager, said there was nothing the store could do and didn’t even acknowledge the incompetence of the installer and she didn’t even attempt to resolve this issue. I have make attempts to get this matter resolved but have not received ANY responses, I am hoping someone will respond to this message?!?
Solved!
Go to Solution.

Hello magicmel,
I’m positive you were excited to receive your new refrigerator, and expected the installation to go smoothly. Our installers should be knowledgeable in their field, and able to troubleshoot issues such as you described. It’s truly regrettable that Jake may not have known which part you needed, and sent you on a trip across town to look for a part that was unnecessary.
After running from store to store only to find that the part needed for your refrigerator was in the installer’s truck, I can imagine how frustrated you would be, as I would be infuriated if I were in your shoes. While I’m glad to hear that Mike was able to get things resolved with just a few pictures, I apologize for any inconvenience this may have caused you.
I was able to locate your service order and refrigerator purchase, and I am sending you further information in regards to this experience via a private message. You can check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Sorry Virgin I should have known better

Similar Messages

Maybe you are looking for