Sorry, we couldn't open...Error opening office documents from SharePoint 2013 in the desktop applications

Sorry, we couldn't open...Error opening office documents from SharePoint 2013 in the desktop applications
One of our Managers encounters the error 'A problem occurred while accessing the Office document cache. Do you want to repair this problem?'
Then When he says yes it give a warning that the cache will be backed up and replaced
Then it says 'A new office document Cache has been created...'
Then it loads this cache with an error
Then After all that the next time he tries to open the document it says is encountered "Sorry, we couldn't open 'URL."
We have Reinstalled office 2013 on the users PC repaired the cache numerous times
Followed -  http://office.microsoft.com/en-gb/word-help/manually-rename-the-office-document-cache-HA101848838.aspx
Updated Lync to 2013 leaving Access as the only office 2010 application (required for legacy systems access)
Repair installed office 2010 and office 2013 again
The SharePoint site has been added to the trusted sites list and the set up assistant run from office 365
And the issue remains the Same all other users including some who also have Access 2010 for legacy systems access have no Issues OS is windows 7 32 Bit browser is IE 9
Office 365 said
Reply by Rachel Zhang MSFT Support
Hi Alex,
From your description, I notice that the issue is related to Office client. We would like to help you, but I’m sorry that our forum does not focus on this scenario and has limited resources regarding it. However, we have a dedicated support forum where
the support engineers will help you with the issues about Office client:
Microsoft Office Community:
http://answers.microsoft.com/en-us/office/forum/office_2013_release?tm=1365567547805
Feel free to sign in to the Office community and click Participate->Ask a Question to post the question with the relevant information.
Microsoft Office Community:
Feel free to sign in to the Office community and click to post the question with the relevant information.
Office team said
Hello Alex,
Thank you for posting your query in Microsoft Office Community.

Check if other excel works fine
Do you have any script\macro in excel file
Check if all application pool on all servers are running
both office and IE should be same build (64 or 32 bit)
what is the error message in ULS log and Event viewer
If this helped you resolve your issue, please mark it Answered

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