Sorry, we couldn't open your file using this feature. Visio Web Access is not available on this site.

Recently installed Service Pack 1 in SharePoint Server 2013 Farm, post upgrade we are experiencing issue when opening visio documents:
I am trying to open .vsdx (visio 2013) file but encounter following issue:
Sorry, we couldn't open your file using this feature. Visio Web Access is not available on this site.
Under Document library-->Library settings-->Advanced Settings
Still I cant open file in browser as we always used to. Unfortunately we don't have Visio services in Farm.
can you share your experiences regarding this issue post Sp1 SharePoint Server 2013.
Thank You

Hi Octopus,
Based on the error message, it seems that the Visio Graphics Service is not started or the Enterprise feature is not enabled.
I recommend to check the things below:
Go to Central Administration > System Settings > Manage service on server > check if the Visio Graphics Service is started > then click Application Management > Manage service applications > check if the Visio Graphics Service application
is created.
Go to the root site settings page of the site where you got this error, click Site collection features to check if the SharePoint Server Enterprise Site Collection Features is enabled.
Go to the site settings page of the site where you got this error, click Manage site feature to check if the SharePoint Server Enterprise Site Features is enabled.
More information about the Visio Graphics Service:
http://tutorial.programming4.us/windows_server/microsoft-sharepoint-2013---looking-at-visio-services-(part-3)---visio-graphics-service-service-application.aspx
Best regards.
Thanks
Victoria Xia
TechNet Community Support

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