Sorry, why am I paying for the Large Package - got...

I will make sure to keep you updated:
I just took 3 minutes and 42 seconds to load up a webpage, to then get told there is 'limited connectivity'; it must be such hard work for BT to run Broadband and Vision at once ....
I'm not entirely sure why I am receiving the large internet package - for the purpose of using my PS3 online - as I cannot use it due to the poor connection.
Okay, so we'll do another speed test:
Wow - I'm not even sure what to say to this! I'm not even sure how I'm typing this with such a slow speed. 
We'll go to another website now so we can get the 'average':
Other speeds in my area, Last updated: 11/06/2011 18:18:37, between 3.8Mbps - 20+Mbps.
Please see my story:
http://community.bt.com/t5/Bills-Call-Packages/Taken-to-the-Ombudsman-Service-My-story-with-BT/td-p/211003

Note from moderator, this thread has been moved from its original thread because it's more relevant here.
I will make sure to keep you updated:
I just took 3 minutes and 42 seconds to load up a webpage, to then get told there is 'limited connectivity'; it must be such hard work for BT to run Broadband and Vision at once ....
I'm not entirely sure why I am receiving the large internet package - for the purpose of using my PS3 online - as I cannot use it due to the poor connection.
Okay, so we'll do another speed test:
Wow - I'm not even sure what to say to this! I'm not even sure how I'm typing this with such a slow speed. 
We'll go to another website now so we can get the 'average':
Other speeds in my area, Last updated: 11/06/2011 18:18:37, between 3.8Mbps - 20+Mbps.
Please see my story:
http://community.bt.com/t5/Bills-Call-Packages/Taken-to-the-Ombudsman-Service-My-story-with-BT/td-p/211003

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