Sorting records problem in BOE

Hi all.
I have a problem. I have created a new Crystal Reports Report which I uploaded to BOE. I tested it firstly locally in my machine, refreshing it through Crystal Reports at design time. It gives me the results I want.
This reports gets called from another application via URL using the opendocument command. Such application sends the proper parameters to my report when I upload it to BOE. The BOE server connects to the same DatabaseServer which I get connected locally. The problem comes when I execute the Report in BOE through the opendocument command, cause it sorts the records in a different order from the order I get when I run it locally which is a big issue since the main functionality of this report is based on the order it presents the information.
The DataSource for my Report is an Oracle Stored Procedure.
This would be the output of my local Report (It would be clearer if I could upload the PDF file itself, but I'm afraid I can't)
CPM FOP_01 Produccion
     CPM FOP_01 C2 Produccion
          Cemento Granel Tipo V
          Clinker Gris 02 Tipo I
          Harina Gris - es
CPM FOP_01 Inventarios
     CPM FOP_01 C2 Inventarios Amounts
     CPM FOP_01 C2 Inventarios Units
CPM FOP_01 C1 Income
     Own production
This would be the output of the Report called from the application. As you can see the record containing CPM FOP_01 C1 Spread should not be placed there, according to my local test
CPM FOP_01 Produccion
     CPM FOP_01 C2 Produccion
          Cemento Granel Tipo V
          Clinker Gris 02 Tipo I
          Harina Gris - es
CPM FOP_01 C1 Spread
CPM FOP_01 Inventarios
     CPM FOP_01 C2 Inventarios Amounts
     CPM FOP_01 C2 Inventarios Units
CPM FOP_01 C1 Income
     Own production
The record containing CPM FOP_01 C1 Spread does exist in my report, but should be placed in another section below the section it is placed now.
Besides, the report in BOE is doing weird things such as hiding some totals is should not hide.
I wonder is this has something to do with some sort of problem involving the services, or maybe some cache memory or something alike. I tried as many things as have come to my mind in order to solve this issue, but now I'm out of ideas.
As always, any help will be very useful for me and my team
Edited by: GABRIEL SANCHEZ VALDEZ on Jun 22, 2010 7:11 PM

Hi Gabriel,
Since you are a BOE user you should also have a support contract. I suggest you log a new case and get a Support engineer working with your directly. Then you can attach the PDF to the case.
Thank you
Don
Also, I am moving this post to the BOE forum.

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Re: Recording Problems - Programmes Recoding but B...

Posts: 1
Registered: 24-02-2011
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Re: Recording Problems - Programmes Recoding but Blank Screen
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on 24-02-2011 21h35
Need help please I'm new to this forum... I have been having a few problems with my recordings like others I try to play back programme I have recorded and get nothing and also trying to delete a programme I'm getting a message to say I can't delete as the programme may be running on another box!!! I only have 1 box!!! I have tried all the rebooting fixes but no joy... I have an old white style hh... Is this or the box tired and in need of replacing??? I've also checked the settings and I'm online and have space on my disk!!! Help

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davearliss wrote:
Posts: 1
Registered: 24-02-2011
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Re: Recording Problems - Programmes Recoding but Blank Screen
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on 24-02-2011 21h35
Need help please I'm new to this forum... I have been having a few problems with my recordings like others I try to play back programme I have recorded and get nothing and also trying to delete a programme I'm getting a message to say I can't delete as the programme may be running on another box!!! I only have 1 box!!! I have tried all the rebooting fixes but no joy... I have an old white style hh... Is this or the box tired and in need of replacing??? I've also checked the settings and I'm online and have space on my disk!!! Help

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