Sound problems with my Visio

Hi, I have read that people are having sound problems with their Vision M players, hissing etc.
I wonder if anyone has had the problem I have - I cannot alter the volume! When I plug in either headphones or portable speakers into the M, using the touch pad has no effect on the volume. If I unplug it the touch pad then alters (or appears to) the volume - judging by the scale on the right of the screen. Plug the phones back in again and I get the same one level of volume.
Also, the screen goes blank when I plug in phones or speakers.
I am an MP3 player virgin and have no idea if the fault is mine or not.
I bought my Vision M from Amazon, who very quickly sent me a replacement when I contacted them - even before I had returned the original. But the replacement has the same problems.
Any comments would be welcome.
John

woggydog, thats what happens when your plugging outputs into the Audio/Video out socket of the player using the dock or supplied connector... it goes into line Out Mode, which cuts out audio from changing since the amplifier would be able to control this on a sound system.
The one that shouldn't do this is the one on the top right of the player.

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