Specific apple support website will not load or download

I am on the phone with apple care trying to download this link:
https://attache.apple.com/AttacheWeb/AttacheDownload?BUNDLEID=ATC-aa3a1d97-c000-4112-978b-447a20f4e3d8
We disabled the firewalls and the still receive the message below:
Unable to download file
An error occurred while downloading the file. Please contact IS&T Helpline to report your issue
All other websites are working properly.
Thank you in advance for your assistance.

I get that as well, with Mac OS.

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