SQL Server Installation failing saying 'Could not write values to registry key \SOFTWARE. Verify you have sufficient access or contact support personnel'
Hi,
I am trying to install SQL server 2012/SQL Server 2014 and I constantly keep getting this error and the Management Tools fails to install.
'Could not write values to registry key \SOFTWARE. Verify you have sufficient access or contact support personnel'
Tried installing even SQL Server 2008 and still get the same error.
Below is the log i get from C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20140705_151943\sql_ssms_Cpu64_1.log
MSI (s) (FC:D8) [15:22:55:746]: Executing op: RegAddValue(Name=SQLPath,Value=C:\Program Files (x86)\Microsoft SQL Server\110\Tools,)
MSI (s) (FC:D8) [15:22:55:746]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE,,BinaryType=0,,)
MSI (s) (FC:D8) [15:22:55:746]: Executing op: RegAddValue(,,)
MSI (s) (FC:D8) [15:22:55:746]: Note: 1: 1406 2: 3: SOFTWARE 4: 5
MSI (s) (FC:D8) [15:22:59:434]: Product: SQL Server 2012 Management Studio -- Error 1406. Could not write value to key \SOFTWARE. System error . Verify that you have sufficient access to that key, or contact your support personnel.
Error 1406. Could not write value to key \SOFTWARE. System error . Verify that you have sufficient access to that key, or contact your support personnel.
MSI (s) (FC:D8) [15:23:03:435]: User policy value 'DisableRollback' is 0
MSI (s) (FC:D8) [15:23:03:435]: Machine policy value 'DisableRollback' is 0
Action ended 15:23:03: InstallFinalize. Return value 3.
Just not able to figure out what the problem is, can someone help?
Thanks
Hi,
Thanks for providing log
Following is in the log.
01) 2014-07-09 11:08:53 Slp: Could not write value to key \SOFTWARE. Verify that you have sufficient access to that key, or contact your support personnel.
(01) 2014-07-09 11:08:58 Slp: Watson bucket for generic failure has been created
(01) 2014-07-09 11:08:58 Slp: Error: Action "Install_sql_ssms_Cpu64_Action" failed during execution.
(01) 2014-07-09 11:08:58 Slp: Completed Action: Install_sql_ssms_Cpu64_Action, returned False
(01) 2014-07-09 11:08:59 Slp: ----------------------------------------------------------------------
(01) 2014-07-09 11:08:59 Slp: Running Action: Install_sql_tools_Cpu64_Action
(01) 2014-07-09 11:08:59 Slp: Sco: File 'D:\Softwares\SQL2012\DeveloperEdition\x64\setup\x64\sql_tools.msi' does not exist
(01) 2014-07-09 11:07:00 Slp: Sco: File 'D:\Softwares\SQL2012\DeveloperEdition\x64\setup\x64\sql_ssms.msi' does not exist
(01) 2014-07-09 11:07:00 Slp: Checkpoint: PREINSTALL_SQL_SSMS_CPU64_ACTION
(01) 2014-07-09 11:07:00 Slp: Sco: Waiting for service 'msiserver' to accept the stop request.
(01) 2014-07-09 11:07:00 Slp: Sco: Attempting to open SC Manager
(01) 2014-07-09 11:07:00 Slp: Sco: Attempting to open service handle for service msiserver
(01) 2014-07-09 11:07:00 Slp: Invoking QueryServiceStatus Win32 API
(01) 2014-07-09 11:07:00 Slp: Sco: Attempting to close service handle for service msiserver
(01) 2014-07-09 11:07:00 Slp: Sco: Attempting to close SC Manager
(01) 2014-07-09 11:07:00 Slp: Target package: "D:\Softwares\SQL2012\DeveloperEdition\x64\setup\sql_ssms.msi"
(01) 2014-07-09 11:07:57 Slp: MSI Error: 1406 Could not write value to key \SOFTWARE. Verify that you have sufficient access to that key, or contact your support personnel.
(01) 2014-07-09 11:08:38 Slp: InstallPackage: MsiInstallProduct returned the result code 1603.
(01) 2014-07-09 11:08:38 Slp: Using MSI error code to detect the retry option: 1406
(01) 2014-07-09 11:08:38 Slp: No retry-able MSI return code detected.
(01) 2014-07-09 11:08:38 Slp: Watson Bucket 2
Original Parameter Values
From above it seems client tools component is missing from Installation or may be problem with Windows installer but I guess this is not issue with windows installer . Can you re download SQL Server package and run again.
Edit: For further analysis can you also post log from below location on skydrive
C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20140709_104804\sql_ssms_Cpu64_1.log
Please mark this reply as answer if it solved your issue or vote as helpful if it helped so that other forum members can benefit from it.
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Could not write value mangeLLRouting to key
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<could not write value mangeLLRouting to key\SYSTEM\CurrentControlSet\Service\Bonjour Service\Parameters>
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i have tried to install ms sql 2012 on windows 8.1 pro 64 bit but it got failed due to the following error 1406 Could not write value to key \SOFTWARE. Verify that you have sufficient access to that key, or contact your support personnel..
I had run the set up file as administrator. I have ony one user account on my laptop. I have seen in the regestry about permission of user. There is full control to the user. I have also tried the solution related to this issue that are available in
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Could not write value ManageLLRouting
I encountered the error "could not write value ManageLLRouting to key \SYSTEM\CurrentControlSet\Services\Bonjour Service\Parameters. Verify that you have sufficient access to that key, or contact your support personnel.". I am already the adminstrator and after many times of uninstall and reinstall of itunes following the proper steps as well as disable my anti-virue (Trend Micro), the problem still persist.
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Error 1406 : could not write value to key \software sql server installation
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I tried different steps starting from
Changing permissions of the local user while running both registry editor and installer with adminstrator
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OmarOverall summary:
Final result: Failed: see details below
Exit code (Decimal): -2068052610
Start time: 2014-08-05 23:21:36
End time: 2014-08-05 23:29:12
Requested action: Install
Setup completed with required actions for features.
Troubleshooting information for those features:
Next step for Adv_SSMS: Use the following information to resolve the error, and then try the setup process again.
Next step for SSMS: Use the following information to resolve the error, and then try the setup process again.
Machine Properties:
Machine name: OMAR
Machine processor count: 8
OS version: Windows 8
OS service pack:
OS region: United States
OS language: English (United States)
OS architecture: x64
Process architecture: 64 Bit
OS clustered: No
Product features discovered:
Product Instance Instance ID Feature
Language Edition Version Clustered Configured
SQL Server 2014 Client Tools Connectivity
1033 12.0.2000.8 No Yes
SQL Server 2014 Client Tools Backwards Compatibility
1033 12.0.2000.8 No Yes
SQL Server 2014 Client Tools SDK
1033 12.0.2000.8 No
Yes
Package properties:
Description: Microsoft SQL Server 2014
ProductName: SQL Server 2014
Type: RTM
Version: 12
SPLevel: 0
Installation location: E:\Sources\SQL Server with management studio\SQLManagementStudio_x64_ENU\x64\setup\
Installation edition: Express
Product Update Status:
None discovered.
User Input Settings:
ACTION: Install
ADDCURRENTUSERASSQLADMIN: true
AGTSVCACCOUNT: <empty>
AGTSVCPASSWORD: <empty>
AGTSVCSTARTUPTYPE: Manual
ASBACKUPDIR: Backup
ASCOLLATION: Latin1_General_CI_AS
ASCONFIGDIR: Config
ASDATADIR: Data
ASLOGDIR: Log
ASPROVIDERMSOLAP: 1
ASSERVERMODE: MULTIDIMENSIONAL
ASSVCACCOUNT: <empty>
ASSVCPASSWORD: <empty>
ASSVCSTARTUPTYPE: Automatic
ASSYSADMINACCOUNTS: <empty>
ASTEMPDIR: Temp
BROWSERSVCSTARTUPTYPE: Disabled
CLTCTLRNAME: <empty>
CLTRESULTDIR: <empty>
CLTSTARTUPTYPE: 0
CLTSVCACCOUNT: <empty>
CLTSVCPASSWORD: <empty>
CLTWORKINGDIR: <empty>
COMMFABRICENCRYPTION: 0
COMMFABRICNETWORKLEVEL: 0
COMMFABRICPORT: 0
CONFIGURATIONFILE:
CTLRSTARTUPTYPE: 0
CTLRSVCACCOUNT: <empty>
CTLRSVCPASSWORD: <empty>
CTLRUSERS: <empty>
ENABLERANU: false
ENU: true
ERRORREPORTING: false
FEATURES: SSMS, ADV_SSMS
FILESTREAMLEVEL: 0
FILESTREAMSHARENAME: <empty>
FTSVCACCOUNT: <empty>
FTSVCPASSWORD: <empty>
HELP: false
IACCEPTSQLSERVERLICENSETERMS: true
INDICATEPROGRESS: false
INSTALLSHAREDDIR: C:\Program Files\Microsoft SQL Server\
INSTALLSHAREDWOWDIR: C:\Program Files (x86)\Microsoft SQL Server\
INSTALLSQLDATADIR: <empty>
INSTANCEDIR: C:\Program Files\Microsoft SQL Server\
INSTANCEID: <empty>
INSTANCENAME: <empty>
ISSVCACCOUNT: NT AUTHORITY\Network Service
ISSVCPASSWORD: <empty>
ISSVCSTARTUPTYPE: Automatic
MATRIXCMBRICKCOMMPORT: 0
MATRIXCMSERVERNAME: <empty>
MATRIXNAME: <empty>
NPENABLED: 0
PID: *****
QUIET: false
QUIETSIMPLE: false
ROLE: AllFeatures_WithDefaults
RSINSTALLMODE: DefaultNativeMode
RSSHPINSTALLMODE: DefaultSharePointMode
RSSVCACCOUNT: <empty>
RSSVCPASSWORD: <empty>
RSSVCSTARTUPTYPE: Automatic
SAPWD: <empty>
SECURITYMODE: <empty>
SQLBACKUPDIR: <empty>
SQLCOLLATION: SQL_Latin1_General_CP1_CI_AS
SQLSVCACCOUNT: <empty>
SQLSVCPASSWORD: <empty>
SQLSVCSTARTUPTYPE: Automatic
SQLSYSADMINACCOUNTS: <empty>
SQLTEMPDBDIR: <empty>
SQLTEMPDBLOGDIR: <empty>
SQLUSERDBDIR: <empty>
SQLUSERDBLOGDIR: <empty>
SQMREPORTING: false
TCPENABLED: 0
UIMODE: AutoAdvance
UpdateEnabled: true
UpdateSource: MU
USEMICROSOFTUPDATE: false
X86: false
Configuration file: C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20140805_232135\ConfigurationFile.ini
Detailed results:
Feature: Management Tools - Complete
Status: Failed: see logs for details
Reason for failure: An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step: Use the following information to resolve the error, and then try the setup process again.
Component name: SQL Server Management Services
Component error code: 1406
Component log file: C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20140805_232135\sql_ssms_Cpu64_1.log
Error description: Could not write value to key \SOFTWARE. Verify that you have sufficient access to that key, or contact your support personnel.
Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=sql_ssms.msi%40WriteRegistryValues%401406
Feature: Management Tools - Basic
Status: Failed: see logs for details
Reason for failure: An error occurred during the setup process of the feature.
Next Step: Use the following information to resolve the error, and then try the setup process again.
Component name: SQL Server Management Services
Component error code: 1406
Component log file: C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20140805_232135\sql_ssms_Cpu64_1.log
Error description: Could not write value to key \SOFTWARE. Verify that you have sufficient access to that key, or contact your support personnel.
Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=sql_ssms.msi%40WriteRegistryValues%401406
Rules with failures:
Global rules:
Scenario specific rules:
Rules report file: C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20140805_232135\SystemConfigurationCheck_Report.htm
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