SQL Server reporting server 2005 having error. 'The report server is not responding. Verify that report server is running and can be accessed from this computer'

Question

Hi team,
I got below error message in SQL Server 2005 reporting service.
''The report server is not responding. Verify that report server is running and can be accessed from this computer'
also in reports, i am getting below error:
"The encrypted value for the "LogonCred" configuration setting cannot be decrypted. (rsFailedToDecryptConfigInformation)
Get Online Help
The report server has encountered a configuration error. See the report server log files for more information. (rsServerConfigurationError)
Get Online Help "
Please find below log:
<Header>
  <Product>Microsoft SQL Server Reporting Services Version 9.00.4060.00</Product>
  <Locale>en-US</Locale>
  <TimeZone>Eastern Daylight Time</TimeZone>
  <Path>F:\Program Files\Microsoft SQL Server\MSSQL.6\Reporting Services\LogFiles\ReportServer__07_28_2014_09_08_41.log</Path>
  <SystemName>MFLDDDBS04</SystemName>
  <OSName>Microsoft Windows NT 5.2.3790 Service Pack 2</OSName>
  <OSVersion>5.2.3790.131072</OSVersion>
</Header>
w3wp!webserver!1!7/28/2014-09:08:41:: i INFO: Reporting Web Server started
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing ConnectionType to '1'  as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing IsSchedulingService to 'True'  as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing IsNotificationService to 'True'  as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing IsEventService to 'True'  as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing PollingInterval to '10' second(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing WindowsServiceUseFileShareStorage to 'False'  as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing MemoryLimit to '60' percent as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing RecycleTime to '720' minute(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing MaximumMemoryLimit to '80' percent as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing MaxAppDomainUnloadTime to '30' minute(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing MaxQueueThreads to '0' thread(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:41:: i INFO: Initializing IsWebServiceEnabled to 'True'  as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing MaxActiveReqForOneUser to '20' requests(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing MaxScheduleWait to '5' second(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing DatabaseQueryTimeout to '120' second(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing ProcessRecycleOptions to '0'  as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing RunningRequestsScavengerCycle to '60' second(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing RunningRequestsDbCycle to '60' second(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing RunningRequestsAge to '30' second(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing CleanupCycleMinutes to '10' minute(s) as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing DailyCleanupMinuteOfDay to default value of '120' minutes since midnight because it was not specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing WatsonFlags to '1064'  as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing WatsonDumpOnExceptions to 'Microsoft.ReportingServices.Diagnostics.Utilities.InternalCatalogException,Microsoft.ReportingServices.Modeling.InternalModelingException'  as specified in Configuration
file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing WatsonDumpExcludeIfContainsExceptions to 'System.Data.SqlClient.SqlException,System.Threading.ThreadAbortException'  as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing SecureConnectionLevel to '0'  as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing DisplayErrorLink to 'True'  as specified in Configuration file.
w3wp!library!1!7/28/2014-09:08:42:: i INFO: Initializing WebServiceUseFileShareStorage to 'False'  as specified in Configuration file.
w3wp!resourceutilities!1!7/28/2014-09:08:42:: i INFO: Reporting Services starting SKU: Enterprise
w3wp!resourceutilities!1!7/28/2014-09:08:42:: i INFO: Evaluation copy: 0 days left
w3wp!library!1!7/28/2014-09:08:42:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ServerConfigurationErrorException: The report server has encountered a configuration error. See the report server log files for more information., CryptUnprotectData:
Win32 error:13;
 Info: Microsoft.ReportingServices.Diagnostics.Utilities.ServerConfigurationErrorException: The report server has encountered a configuration error. See the report server log files for more information.
w3wp!library!1!7/28/2014-09:08:42:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.FailedToDecryptConfigInformationException: The encrypted value for the "LogonCred" configuration setting cannot be decrypted., ;
 Info: Microsoft.ReportingServices.Diagnostics.Utilities.FailedToDecryptConfigInformationException: The encrypted value for the "LogonCred" configuration setting cannot be decrypted. ---> Microsoft.ReportingServices.Diagnostics.Utilities.ServerConfigurationErrorException:
The report server has encountered a configuration error. See the report server log files for more information.
   at Microsoft.ReportingServices.Diagnostics.DataProtectionLocal.UnprotectData(Byte[] data, Int32 dwFlags, Boolean transitoryData)
   at Microsoft.ReportingServices.Diagnostics.DataProtectionLocal.LocalUnprotectData(String data, Boolean transitoryData)
   at Microsoft.ReportingServices.Diagnostics.RSConfiguration.DecryptCatalogData(String encryptedData, String element)
   --- End of inner exception stack trace ---

Answer 1

Hi Vivek,
In Reporting Services, values for LogonUser, LogonDomain, and LogonCred are created when the report server connection is configured to use a domain account. As to the error that “The encrypted value for the "LogonCred" configuration setting cannot be decrypted”,
we can know that it relates to the domain account for report server connection.
To fix this issue, we can refer to the following steps:
Log in to SQL Server Database Engine in SQL Server Management Studio.
Under Security folder, give sufficient permissions for your domain account.
Open your Reporting Services Configuration (go to Start -> All Programs -> Microsoft SQL Server 2005 -> Configuration Tools -> Reporting Services Configuration)
Navigate to the Database Setup tab, select ‘Service Credentials’ as the Credentials Type, then type your domain account and password in there. Press Apply.
Restart the Report Server services.
Reference:
http://social.msdn.microsoft.com/Forums/sqlserver/en-US/2d05b404-83aa-4fb2-bba6-52b587e890ec/sql-2005-rs-configuration-tool-encryption-key-error
Hope this helps.
Thanks,
Katherine Xiong
Katherine Xiong
TechNet Community Support