Startup issue with a Zen Vision

The problem I am having is that my player will act as though it starts up and the blue power light will come on, but there will be nothing that shows up on the screen. If I press the reset button the same thing will happen. I can plug the player into my computer and it will recognize it, but eventually will shut down. I see no display at all and none of the buttons seem to work on the blank screen.
I use the 30 gig model bought last August. It has been updated to the latest firmware two or three weeks prior to this situation happening. I'm quite sure I've browsed around to any information I've found relevant on the forum here as well as the Creative official FAQ page. I am just unsure of what the problem would be - and what step to take with it to get it operational (if possible).
Any help or information would be greatly appreciated!
Thank you in advance -
Jason
Edit: I just noticed that this seems to be the same problem Kee has in the thread found here:
http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=88366
Sorry about the clutter with a repost of the same problem - but an answer is appreciate just the same.Message Edited by JDread on 05-06-200702:4 PM

Do you have a backup of all the content of your MacBook Air?
Then boot into recovery and start over by erasing the drive with disk utility and reinstalling the system, see this link: OS X: About OS X Recovery

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Serious Issues with Creative Zen Vision M 3

This all started when I was fast forwarding through a track and it freezes. So, I did reset and it's in recovery mode, whereas usually it will just restart again.So I tried turining it on and off and was still stuck in Recovery Mode. Tried plugging it into the computer, the computer doesn't recognize it. I did everything the website told me to, but my computer will not recognize that it is plugged into the usb. When I have it docked it will not let me do anything at all. I tried to clean it up and it stays in "scan disk" for hours,I tried to format it, knowing it would erase everything but hoping it would fix, and when I tried to format it, I got a message saying "harddisk problem", when I rebbot it simply reboots back to Recovery Mode and the other option I have is reload firmware, and it prompts me to start updating firmware, but my computer won't even recognize that it is plugged in , in the first place, so I am at a loss with what to do next. The best help Creative can give me is email support. As most of you probably have found out there is no technical support phone number, only for returns/exchanges. I am using Windows Vista if that makes a difference, which it probably does since nothing seems to work on Winows Vista, and when I look at My computer, it shows that the device is present, but yet I can't access it through any media source or when trying to install this firmware? garbage. Any help would be extremely appreciated. Thank you in advance. Sarah

That is just crazy, I am so sorry....Mine was bought just this past June, my boyfriend bought it for me because ipods seem to have really negati've reviews when it came to needing repairs and so on... It hasn't even been a year!! I pasted the st and second email below. I can't believe how frustrating this must be for you. I am still extremely annoyed though, it seems like the only option I have now is to send it in , and god knows how much it may cost to fix it. They really do have some customer service issues. They even elude that no matter if I am under warranty or not there is a possibility of "fees" ARGHHH!!!! Most recent email: Dear,Thank you for replying Creative Technical Support.From the description you provided, I can see that there is a "hard disk
error" in the screen of the ZEN Vision M and the troubleshooting steps
did not help. I apologize for the inconvenience caused. Please allow me
to help you.Based on the description of the issue that you have provided, it appears
that your product needs to be scheduled for a repair or replacement.
Please note that your product will be tested upon receipt and if no
malfunction is found in the product, it will be returned to you. Please
follow this link to have an RMA issued for your product:http://us.creative.com/onlinermaAll applicable fees will be assessed at the time that your RMA is
processed in an effort to expedite the repair or replacement of your
product.You might want to browse our online store for accessories for the Zen
Vision: M. These accessories will definitely enhance your experience,
and will allow you to get the most of your player. A leather case for
your Vision:M is a great product to protect it from scratches. http://us.creative.com/products/prod...=&product=4486If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service. Thank you.Best Regards,<name removed>
Technical Support
Creative Labs Americas Original Message Follows:
------------------------ I have done all of the things you have told me to do and still no
change. I cannot get out of recovery mode....and the computer doesnt
recognize no matter where it is plugged in. It is fully charged, and that
is the one thing it will do, is charge, otherwise, when it is docked it
wont let me scroll or select any options. Thank you in advance for any
help you can give me. Is there a number I can call?
On Jan 2, 2008 2:43 AM, Creative Americas Customer Support wrote: 1st email:
Thank you for contacting us at Creative Technical Support; we appreciate
the opportunity to assist you. I understand you are having issues with your ZEN Vision:M could not be
recognized by your computer and could not get out of the recovery mode.
You had also tried formatting and updating the firmware but failed to doso. I'm sorry for the complications you are having with your player.
Also, I would like to apologize for any inconvenience this issue(s)
is/are causing you. Let me see what I can do to assist you.Prior to sending this email, our website asked you for some simple and
easy troubleshooting ste
ps.
The steps that I'll be suggesting might be
the same as what were asked previously, but these will be essential for
us to resolve your query.With regard to your issue , please try the following troubleshooting
steps which may help resolve the issue.. Check all connections to make sure that your player is securely
connected to the PC. If you have already verified your connections, you
might try using a different USB port preferably one located in the back
or a different USB Port.2. Try to access the Recovery Mode on your player and run a disk clean
up you may also try the format option. For more information on how to
access the recovery mode please visit our Knowledge Base article,Recovery Mode: What to Do and How to Access
http://us.creative.com/support/kb/ar...p?l=3&sid=47943. If you have tried all the steps above and your Zen, is still not
being recognized by the system, please refer to our Knowledge Base
articles:MP3 player not detected
http://us.creative.com/support/kb/ar...p?l=3&sid=4275USB - General Information and Essential Troubleshooting
http://us.creative.com/support/kb/ar...p?l=3&sid=2490If the player is now recognized in the Device Manager but not in the
applications including Windows Media Player, please refer to the
article.MTP players not recognized
http://us.creative.com/support/kb/ar...p?l=3&sid=00534. If you have tried all of the steps above, then you will want to go to
our extensi've Knowledge Base for further troubleshooting ste
ps.
Here is
the link: http://us.creative.com/support/kbIf you are still experiencing the issue, please respond to this thread
on the outcome of each of the troubleshooting steps suggested and on
your information on the following:. Does the player works fine by itself (boots up and plays music
normally)? If no, do you see any error messages on the player's screen?
2. Does the player works on another Windows XP (with at least Service
Pack ) computer?I apologize for the issues you are having on your player. In the
meantime, you may like to take a look at our Zen Aurvana In-Ear
earphones that is acoustically and ergonomically designed for a superiorlistening experienceThe Creative Zen Aurvana In-Ear Earphones are premium earphones that
significantly reduce up to 90% of ambient noise. Ergonomically designed,
the Zen Aurvana In-Ear Earphones completely transforms your listening
experience. Powered by efficient Balanced Armature drivers, the
earphones are acoustically tuned for exceptional audio performance.For more information regarding this great accessory for your player,
kindly check it out on our website at:
http://us.creative.com/products/prod...7&product=4702
I hope I have helped address and resolved your concerns. If in any case,
other complications occur, please do send us a reply with any previous
correspondence so we can look onto other solutions that can help solve
this case. Thank you again for contacting Creative Technical Support.Best Regards,<name removed>
Technical Support
Creative Labs AmericasOriginal Message Follows:
------------------------==================================
Subject: CLI - Technical Support Request - (ZEN Vision:M)
Self Description: Intermediate PC User
Region: Americas
Country: United States of America Support Inquiry: ID(8) My MP3 player is not detected
Product: ZEN Vision:M
CCPP Certificate Number:
Serial Number:
Purchase Date: 20/6/2007 Operating System: Windows Vista 32-bit
Creative Model Number: DVP-HD0003
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
My computer isn't recognizing the player. I can't get out of recovery
mode. When I try to format it says there is a hard disk error. When I
try to update the firmware it won't let me because it acn't detect the
product. When it reboots, it reboots to recovery mode. I can't access
the main settings or screen. When it is docked it won't let me do
anything. I tried all the suggestions on the site. The product was 50%
charged when I was doing all this. It won't let me reload firmware
either.
Moderator note: Please remove the name of the advisor before posting up e-mails received from Customer Support.Message Edited by Catherina-CL on 0-22-2008 0:59 PM

Firmeware issues with Creative Zen Vision:M

My creative Zen vision m 30g had started playing up, songs were being played super fast, or not being played at all, it would also go to FM radio randomly. The first step I took was to format the player and put my music back on, but the problem persisted. I then decided to do a clean up, but again the problem still persisted. I finally decided to reload the firmware, I first downloaded from the site, but when it had got to the final stages it took me to connect my player, but my player was actually connected!
I then downloaded the Creative MP3 player recovery tool, it detected that I had a creative vision Zen me but it told me in the final stages again that my player wasn't connected. Any help will be greatly appreciated.

Hi Topstarxx,
It would be advisable to get in touch with support so that they can help you with this.
Message Edited by KokChoy-CL on <span class='local-date'> -2-2008<span class='local-time'> 04:45 PM

If you need ANY kind of help with your Zen Vision:M or any other Creative prod

I just wanted to let everyone know there's a great website and forum where you can find really helpfull things related to all Creative products. It really helped me with my Zen Vision:M
There you'll find news, deals, info, help, etc. and the forum I was talking about. You should check it out
www.epizenter.net
It's like a very friendly and helpful creative's products fan site.Message Edited by omarceja_s on 08-8-2006 0:08 PM

As said above you can not move mp3 files between folders, which I also find very annoying, along with not being able to rename files or albums on the player itself. Hopefully Creative makes these minor modifications for the benefit of future purchasers, other than that the player is great.

Problems with the Zen Vision:M 6

I'm experiencing a lot hangs and lockups with my Zen Vision:M 60GB,
the newest firmware that is viable for the Zen Vision:M 60GB already
on my Zen Vision:M 60GB, firmware version .2.02e, sometimes the
clean up in the service mode works fine, had also a situation
that everything went so bad that it lockedup when I turned my Zen on,
had then to refresh the firmware and lost all my music on its hard dri've,
costed me hours to get everything back on it.
Please, Creative do something about these lockups bring new firmware out
that solves these problems!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Please start supporting the Zen Vision:M 60GB again.

I use Widows XP Professional SP3 and Windows XP Professional x64 SP2 with medially .
I can't see why this matters because the problems are located at the player itself, I've got no
problems with moving files to the player or any problems with connecting the player with the computer,
I'm experiencing a lot of freezups of the firmware of the player, harddisk keeps running, it does that
till the battery is low or till I push reset, sometimes this doesn't help at all, the operating system at
the harddri've gets somehow damaged by the instability of the filesystem, reflashing the firmware helps
the. Problems appear to be a software problem with the firmware, the player went away for repairs once,
with this problem, they have checked the harddisk, harddisk was fine but the os crapped up it's self
somehow, know this because I asked them to tell me every thing what was wrong and how they solved this,
asked them also how I could fix the player myself? if it was no hardware problem.
They told me to reflash the firmware and format the dri've from the service mode out.

Accessories that come as standard with the Zen Vision: M 30gb.

Hi,?This may be a silly question, but do headphones come as standard with the Zen Vision: M? The only reason I ask is because I know it isn't standard to get?a charger. Also, there is an option to buy an accessories pack which has a charger but also has earphones. It is possible that these earphones are just better than the ones included but I thought it better to ask the silly question before I buy ?Thanks

Package Contents
ZEN Vision:M Player
Earphones
Sync Adapter
USB Mini-B Cable
USB Host Cable (ZEN Vision:M 60GB only)
Pouch
Installation CD
Quick Start Guide

I need help with my Zen Vision M.. PLEASE HELP

Hey, I'm having sooo much trouble with my Zen Vision M... so i was wondering if anyone could help me out.. i hav a couple of ?s that i desperately need answered. . All of my album art is the same and its driving me crazy. How do i change the album art?2. Is the battery in the Vision M removable?3. Can Zen Vision M shuffle songs?4. I used to have an Ipod.. i was wondering if?i could directly transfer songs from itunes to Zen MediaSource?~~~~~~~~~?Any help will be really helpful! Especially if?someone can help me with the album art!! THANKS GUYS!!

. All of my album art is the same and its driving me crazy. How do i change the album art???Not an easy answer for this one without knowing more about how you are setting the album art.
There are two types of album art embedding.
One is where the album art is embedded directly in the tags of every Mp3 file. (a bit waste of space)? The second option (which is the more common method) is where each file has embeded information pointing to an external image for the album art. This is more efficient on space, and is often the one that end up with people having the same art on every song.
Usually what happens is people put the songs in a common directory and not in subdirectories such as Artist/Album/mysong.mp3. With all the files in one flat directory often the album art (depending on software) gets saved with the same filename such at album.jpg.
And he album.jpg file gets overwritten, and since all the songs think "their" album art is in the album.jpg file they all end up with the same art being displayed.
Easiest solution is to copy the files into folders to organize them by album, and then reapply the album art.
Since doing that on my ZVM I haven't had any problems with art getting lost or duplicated in ways I did not want. ?2. Is the battery in the Vision M removable???Unfortunatly it isn't.
?3. Can Zen Vision M shuffle songs???There are several random play options for music.
In my opinion doesn't really feal that "random" though. 4. I used to have an Ipod.. i was wondering if?i could directly transfer songs from itunes to Zen MediaSource??You will need to export them to MP3 from itunes. Checkout the Creative KB on how to do it. Its solution ID 4653.
( tried pasting the URL in here but its so large, go to the knowledge base and search for "SID4653" )Message Edited by gmandual on 2-23-20060:0 PM

Which portable speakers are compatible with my Zen vision M

can anyone tell me which other speakers are compatible with my Zen Vision M. other than the Z500thanks

all speakers including other brands that has a Line-In will work with the player for audio....

There's video problems with my Zen Vision:M already (M video cable related) Please help

Some background...
System:Windows XP with Service Pack 2.
Player: Brand new Creative Zen Vision: M with no firmware updates.
My Zen Vision:M has a problem (besides the scratch and fingerprint attracting top surface): It won't play videos on a TV screen when the M Video Cable (also from Creative) is linked to it anymore. It's only been a few hours...
I had the cable already, and got the player today. I let the player charge to /4th of a battery while I was setting up all the software. I ran the software programs just to take a peek, only changing the name of my player (to my name). I used Winamp 5.3 to put a music track on the player to test it. After that, I hooked it up to the VCR in my room through the white and yellow A/V plugs in front. It worked just fine. It to the tv a little large, but I was okay with it.
Later on today, the new AC charger I ordered came in the mail (Player came through UPS, charger through USPS). I looked at my old charger (Creative Zen Touch) and realized it would work with the plug-in part of the sync unit at the bottom. I tested it for a minute and it did. I still took it out and tried the new one. This is where, I think, something happened. I had to press the sides to get the thing in, and it was hard to come out. Everything still fit just right, and nothing seemed to be wrong. I used my old charger as I added more of my music library. Now it was on to videos. I had to convert the first two test vids (they were .wmv), but they played on my player fine. I put a bigger .wmv file onto the player to see if it had to convert it, and it did. It still played on the player. When I go to hook it to the TV with the A/V cord again, there was nothing but a black screen with the occasional diagonal scan line. The sound is still there.
Besides quirks with the navigational system, the player is still great for music and video. Still, I needed no video capability, and one of the things that made the ZVM a buy for me was watching my vids on the big screen. I'd return this for a second try, but I want to know if this is a recurring issue with you guys and if there's something I can do to fix it before a return. Did I mess with a setting? Should I get new firmware? Did I do wrong using my old charger? If any of you have an answer, or need more info on my situation, please let me know.
And BTW, does anyone know of some better software for organizing files on the ZVM? I used Winamp for my Zen Touch and the music on my ZVM, but videos are another ballpark. I can't transfer a video from one folder to another folder (assuming both folders are on the ZVM). Not to mention the music I transferred using Winamp isn't even showing up in Windows Media Player. I think I need a different program altogether.

I have got a new Creative Zen Vision W and getting the same problem....when i attach to the tv then i am able to hear the audio content and the video does not show.Are we missing something ? or is it a problem with the player. Also the software provided with the Zen converts small .vob files to .wmv when ever the size is large it gives an error 'conversion?unsucessful'.Any body facing similar problems please help.

I Need Help With My Zen Vision M 30GB Player ASAP

Tonight i had started deleting of my music folders on my creative zen vision m 30gb player and as it was doing that i accidently disconnected the usb cable from the player. After that the player was froze on the docking mode and i hit the reset button with a paper clip. Then after that for some strange reason my computer does not detect my zen vision m player as being connected to the computer. the docked screen appears on my player but the arrows keep spinning and my pc keeps saying found new hardware mtp device and does nothing but repeat that over and over again. I run windows xp pro service pack 2 with windows media player installed. I really need help asap to resolve this issue and have my pc reconize it normal again where i can access my music folders and playlists again.

The core problem is related to Microsoft Windows Media . To resolve the issue, you need to uninstall MWM v from the Add/Remove Programs. Then it will rollback to MWM v9. Unplug the player from the USB port. Reinstall the supplied software from Creative if you need too. Reboot, plug the device into the USB port. Reinstall the device driver for the MP3 player. Reload the latest firmware. The file can be downloaded at
http://support.creative.com/downloads/download.aspx?nDownloadId=03

Problem with the Zen Vision

So I go to turn on my Zen Vision: M this afternoon. It was working fine all day.
However, this time it did not turn on.
Instead it displayed an icon on the screen.
It shows the Zen with a caution sign beside it.
This Icon still remains on the screen.
The TouchPad buttons are lighted.
Any help on how to fix this would be appreciated.
By the way;
I had the "blinking blue light on top" problem yesterday, fixed it though by charging it for a few hours. Thought i'd mention it if it relates to the current problem i'm having.
Thanks in advance

Have you tried resetting it's (Stick a needle or something long and thin into the small hole at the base of the player, near where you put the USB dock)

FIRMWARE ISSUES WITH CREATIVE ZEN V P

What is going on?!?!!
Just about every other thread i've read on here somebody has my same problem:
) My Zen V Plus was not recognized by my computer and it was always stuck on "rebuilding library" when i turned it on but when it got halfway through, it stopped, and all the music i already had on it was inaccesible.
2) I tried reformating, cleaning up, and, when i tried reloading the firmware,? my player became completely useless!!!!!
Trust me guys, i tried everything else that was suggested on the threads prior to 3/3/08, i even e-mailed someone from CREATIVE,?but when i reloaded?the firmware, it was all over. To top it off, my warranty is no good anymore.
But what surprises me more is the fact that so many have the same problem?and the?guys from CREATIVE still haven't figured out a solution.

YES!!!!!!!!!!!!!!!!!!!! I FIXED IT!!!!!!!!!!!!!!!
I'm not sure how i did it but i will explain as best as i can.
Okay, my problem was that my player was not recognized by my computer when i plugged it in, yet my player was in recovery mode when i plugged it in.
So i went to the RECOVERY TOOL on this website. Like the previous times, it said my player wasn't plugged in. At that moment, i quickly unplugged my player and reformatted it, but while it was formatting itself i plugged it back in, while the RECOVERY TOOL was waiting for my player.
Suddenly my Windows Explorer prompted me to choose if i wanted to sync it with windows media player or to just open the files it contained. I WAS SO SURPRISED! But was even more surprising was that the RECOVERY TOOL finally recognized it and i inmediatley updated my firmware...
So there you have it guys, if you're having trouble like i was, just unplug your player when using the RECOVERY TOOL, start FORMATTING it and while it's formatting, quickly plug it back in.
I hope this helps and thanks? for all of your tips and information.
NOTE: my sync manager still didn't recognize the player but i think it has something to do with software compatability issues with Vista, even though it worked the first time when bought my player. But my Windows Media Player works just fine with it. :smileyvery-happy::smileyvery-happy::smileyvery-happy::smileyvery-happy:

Issue regarding my Zen Vision M recognising trac

Hi
Ive just purchased a Zen Vision M, which im loving so far, however i have a problem. I've transfered all my music over to the player, but i have a very large folder of songs called 'Unknown' which has a mass of songs inside. Can anyone tell me why this is? The only thing with the tracks in this folder i've been able to determine is that they have no id3v tags, but i thought the Vision M read id3v2 tags? If this is the case then i will have to update the tracks, but was hoping there might be another explanation. Thanks in advance.Message Edited by Ninjabachelor on 0-27-200705:06 AM
Message Edited by Ninjabachelor on 0-27-200705:06 AM

The problem is that i do have the album names on the tags, but still some things come up as unkown, it shows the artist and album as unkown in the Creative Mediasource Organizer, when it clearly shows the correct fields filled in with Tag & Rename. Please see the attatched screenshot, as you can see there the artist and album fields are filled in, but on my Zen this album is thrown into the unknown folder. I just find it strange that it's only songs without id3v tags, there isnt any option to change between the 2 as to which the Zen reads is there?
Screenshot:

Has anyone used Rhapsody To Go with their Zen Vision

I'm getting a Zen Vision M later this month to replace my Zen Xtra. I have the Rhapsody To Go service. I was wondering if anyone else uses Rhapsody. I want to know how easy/difficult it is to tag songs with album art after the music has been transfered to the player via Rhapsody.

bumping thread......
If anyone has used Rhapsody with their Vision M, I'd like to ask you a few questions.

Problems with my zen vision m

about a week ago my zen started acting vrey strange. i turned it off and then an hour ago i turned it back on and it was stuck on the ZEN screen. I would have to drain the battery really low before i could?get it to the actual menu. i also had to keep rebuilding it. then all my music files were gone, but all my video files were still there. so then i switched my Zen to recovery mode. i tried the disk clean up, but that didn't work. Then i tried to upgrade the firmware, that didn't help either. so i tried to format it, didn't work. but now i have a whole new problem. every time i turn it on, it looks like it's fine, but then the screen says "Fimware Problem". I updated the firmware so it should be fine, right? but i'm still having problems. I'm completely confused. could anyone help me out?

hi, i also got the same problem with my creative vision m 30gb, it just happened earlier today. when i turn on my vision m, it just stay on the welcome screen and it doesn't continue, i tried resetting it but nothing happens, and i hear a clicking sounds on zen. what seems to be the problem? any help please.

Startup issue with a Zen Vision

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