Steps to take if BlackBerry is not shown as connected in Desktop Manager for Mac

Hello Community,
Here is a list of steps you should attempt to try and get your BlackBerry detected in Desktop Manager for Mac.
1. Make sure you're using the most up to date BlackBerry Desktop Software for Mac. Which is available to download at http://www.blackberry.com/desktop
2. If using a MacBook/MacBook Pro make sure the BlackBerry is plugged in the left USB port close to the screen. If using a iMac make sure you use the USB ports on the Mac and not a USB hub.
3. Make sure you're using a BlackBerry branded USB cord. (There are usb cords out there for charging only).
4. Make sure mass storage mode is enabled on your BlackBerry smartphone. KB Article.
5. Disable Media Transport Protocol on your BlackBerry smartphone. (Options>Memory)
6. Make sure your Mac OS X 10.6 is running in 32-bit mode. KB Article.
7. Make sure ALL other syncing software has been uninstalled and removed off your Mac. KB Article.
8. Perform a battery reset on your BlackBerry smartphone. KB Article.
9. Make sure your BlackBerry smartphone is not hour-glassing or have an application error appearing on the LCD screen. However if there is a JVM 507/513 error appearing on the BlackBerry the Desktop Manager for Mac will pick up the device and reload the software.
10. Make sure "Open using Rosetta" is not running/disabled on Mac OS X. KB Article.
I will be adding more tips and tricks to this post once I come across them.
Feel free to share with other community members and I always welcome suggestions and comments.
-ViciousFerret
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Hey burko74,
Do you have a media card in your BlackBerry? If so, do you get prompt for mass storage mode?
Also does the mac pick up the media card as a removable hard drive?
Have you tried to do a battery reset as well?
I look forward to your reply.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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This is happening on both of my MacBook Pros and with both of my BlackBerry devices.
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despite posts to the contrary there is a big compatibility problem with Apple LION and Blackberry Desktop manager.
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Desktop manager for mac not syncing with calendar

Desktop manager just started to give me a sync error yesterday when syncing the calendar. I receive no error message for the contacts. I use desktop manager for mac. I have never had this issue before. I updated desktop manager yesterday after the sync error but, that did not correct the problem.
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Thanks for the reply yancy.
What error message are you receiving? Are you only synchronizing to Ical or Entourage?
Also have you attempted to forget the device and the re-setup the synchronization?
To forget the device, go into Device>Forget Device. Unplug the BlackBerry, plug it back into the Mac.
I look forward to your reply.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry Desktop Manager for Mac does not recognize any Calendars for syncing

ive installed the blackberry desktop manager for my Macbook and hooked my phone up through the USB port when I started the program and when I go to the calendar section it says "There are no calendars available on this computer for syncing. Please launch a new iCal and create a new calendar". How do I fix this? I have a lot of information on my iCal that I want transferred over to my phone, but it won't recognize the calendar in the program. Help

I'll try to help...first you did not provide any pertinent information for troubleshooting: Mac OS, device, device OS...
Now before you do anything go to iCal>File>Export and create an iCal archive (JIC). The rest is dependent on the OS (as each store iCal data differently)...It is possible that your calendar file is not where it should be. Try cleaning system and user cache. Restarting your mac and repair permissions.
On the device side, what do you have as the default CICAL? You could try forget device in the DM or trash the user>username>application support>BlackBerryDesktop folder and start over.
Now do you have more than one calendar? In the DM how are you setting the sync? Two Way, All Calendars...to what calendar are you adding on the device? Under Advanced Settings are you selecting All events and are you Replacing all calendar events on the Blackberry device? Remember that even if you have multiple calendars in iCal they will sync as one in the BlackBerry.
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OK, I spent an hour and a half on the phone with RIM support this morning trying to fix this very thing with SUCCESS!!! Here is what you need to do. Keep in mind that this fix can only be done on a PC and NOT a Mac. Sucks, but its reality. Click on the link below and make sure that the PC your doing this on has the BB desktop manager installed on it. I went to my dads house and used his PC. After the tech and I learned that the DM has to be installed before you start the fix we were able to resolve the problem and the DM on the mac recognizes the media card. I'm also able to see the BB1 and BB2 icons on the desktop now so I can drag and drop if I want. I hope this helps you all. If you need additional help with this please ask. I may not be the most tech savy person here but I may be able to help a little. Here you go:
NOTE: MAKE SURE THAT THE DESKTOP MANAGER IS INSTALLED ON THE PC YOUR USING FIRST. I ONLY INSTALLED THE ENGLISH VERSION WITHOUT MEDIA SYNCH (to reduce download size and time) AND IT WORKED GREAT.
http://www.blackberry.com/btsc/documentLink.do?externalID=KB19717
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Hey scoopmassad,
Welcome to the BlackBerry Support Community Forums.
Can you clarify what the error message is that you're receiving?
Also what version of BlackBerry Desktop Software for Mac are you currently using? To download the latest software go to: www.blackberry.com/desktop
Also have you tried to Forget Device and then re-setup the synchronization with the BlackBerry. Go to Device>Forget Device at the top of BlackBerry Desktop Software.
I look forward to your reply.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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Hey Everyone,
You may find some useful information in this article http://bbry.lv/9y2tHa
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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Hey luckyBB,
Welcome to the BlackBerry Support Community Forums.
I noticed you listed your carrier as T-Mobile UK, this provider does not have the 9900 yet. Can you explain what provider this 9900 is from so I can better assist in getting that bundle of software
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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Are you getting Error code 1 while running CreativeCloudInstaller.dmg file ?
If so , follow below steps :
Important : Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud setup, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
1)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
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Click on the below link and download & run Adobe Cleaner tool :
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No, sorry, there is not.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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PIN: C0001B7B4 Display/Scan Bar Code
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Steps to take if BlackBerry is not shown as connected in Desktop Manager for Mac

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