Stolen Mac questions

Had my Macbook Air, stolen from my car in Leeds on the 16th of May.
I imediatly contacted the police, who then began to look for it and the suspect.
A day or so later, I got an alert on my iPhone to say my Mac had been located in Sheffield (i'm in Leeds).
I then alerted the police who then went to the address. They couldnt find it.
On the day my Mac went missing, i had pressed the lock function on the app, to lock it when it became active again.
The police were given the serial number.
A few questions I have are:
What exactly is the defintion of a locked Mac, done so by the find my mac app?
If the laptop is taken in to an Apple Store will they need proof of I.D and Purchase, to reset the laptop?
Will they tell me if someone has taken it in to them?
My laptop was sleeping at the time of the theft, it was encrypted with File Vault 2, it had a password, it was apprently locked by the FMM app.
Obviously with the laptop being locked, i would presume there is no way of me locating it again?
Will the laptop be useless to the theif and will my data be useless?
I really hope I find it one day my car was not contents insurence covered

Your Mac cannot be, "reset" without your Apple ID. It was most likely fenced. (Sorry)
Even if the thief took it to an Apple Store, Apple has no way of knowing it's been stolen and it can't be, "reset" without Apple ID.
Reporting a lost or stolen Apple product

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Strange question re stolen mac and App store log-in

I was unfortunate to have my macbook pro stolen a couple of months ago. It disn't have a login screen so anybody could use it without wiping anything etc [yeah, I know]
Anyway, I hardly ever used App store as I was experiencing a bug.... I couldn't launch it or update my software because of Network connection errors.... I subsequently found this was due to Little Snitch. When I successfully launched the App app today I noticed a strange email address in the Apple ID box that I had never seen before and Spotlight couldn't find in any variation or form. This was on my iMac which only I have ever had access to. I should stress that I only ever used the App store a couple of times under Snow Leopard about a month before my macbook was stolen and couldn't use it all once I upgraded to Lion due to the Little Snitch issue. My macbook was Snow Leopard.
I've been using macs since the Classic and regard myself a semi-pro user and I've never seen anything like this before.
What would be the odds of asking Apple to check this email addess as it seems to ba an Apple ID and matching against the stolen macs serial number?
..... as I said, no one has access to my iMac and this adress was the default when I tried to log in to the App store for the first time [about 3rd time ever] today.
curious

Hi ODINSSUN,
Here is an article that you can follow to troubleshoot your Mac App Store login issue:
Mac App Store: Solve problems
http://support.apple.com/kb/PH11501
This article is directed more towards the iCloud issue you describe:
iCloud: Account troubleshooting
http://support.apple.com/kb/ts3988
Cheers!
- Ari

HT204053 how to locate my stolen mac

how can i locate my stolen mac book air and my ipad

However, Find my Mac must have been setup on your Macbook before it was stolen. Was it?
OT

MAC QUESTION--I'm looking for the toggle button for thumbnails

MAC QUESTION--I'm looking for the toggle button that use to be on the bottom right of desktop folders to increase and decrease the size of the thumbnails. Does this still exist?

Glad you got it going. I'm in Thumbnail mode most of the time in my Finder, so I didn't notice that the slider isn't there in others. I'm running Yosemite as well and I'm happy this feature has been kept.
Thanks for letting me know
Gene

Flashing world icon, sad mac & question mark folder

Hi. Since installing 10.4.3 my system won't boot. I downloaded and installed the update then restarted the machine, the screen go's dull grey and then a square icon with the world inside it start to flash, a few seconds after that a sad mac/question mark folder flashes then the system appears to start. The disk spins up, the Apple logo appears then after a few more seconds the disk graudually grinds to a halt and the system shuts itself down. Why would this be happening, someone told me that it sounds like it's trying to netboot (whatever that may be) How can I resolve this issue and get my system back? Thanks.

Try holding down option (alt) at boot to get the open firmware boot selection screen then select your internal drive as the book disk. After start up completes (if it does) go to System Prefs/Startup Disk and reselect the internal disk, restart and it should be fine.

How to find a stolen mac book pro

i recently had a mac book pro stolen from me, it was locked and on. i have no serial number for it, and i was wandering if there is any way to track it?
Please help.

Just about all of the easy methods of tracking a stolen Mac depend on you setting them up before it gets stolen. After it gets stolen, it is still possible, but for you to have any chance you would have to be a rather advanced network engineer who remembers a few key network attributes about your laptop and left some back doors open before the theft. And even then, it's a lot harder than if you had turned on anti-theft features before, not after, the theft.

Got macbook stolen, got creative cloud on the stolen mac. Got myself a new mac and installed creative cloud on that computer. How can i lock the creative cloud membership on the stolen mac. I do not have iCloud.

got macbook stolen, got creative cloud on the stolen mac. Got myself a new mac and installed creative cloud on that computer. How can i lock the creative cloud membership on the stolen mac. I do not have iCloud on the stolen mac.
And will the thievs be able to purchase things from itunes or adobe with my cardinfo? I have a password who comes up overtime i download anything, but i never used itunes on buying things. I just registred there.

What is iCloud, and did you ask Apple about their "I" product? (The Cloud is not iCloud, whatever that may be)
Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html
If that doesn't work, you'll need to contact Adobe (this is an open forum, not Adobe support)
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
For anything else, contact your credit card company and have a new card issued if you had any information on your stolen computer... and go to ALL of your online accounts and change your passwords

HT1366 Any way to retrieve a serial number for my stolen Mac book without the receipt?

Please tell me there is a way to retrieve the serial number on my stolen Mac book I purchased about 5 years ago so I no longer have the receipt

Hello Jrose33,
Sorry to hear about your MacBook. I found a couple of resources that might help with locating the serial number for your MacBook.
If you registered yoru MacBook when you purchased it, you can view the serial number in the Support Profile of the Apple ID you registered it to:
Although Apple does not have a process to track or flag lost or stolen product, you can use My Support Profile to find a list of serial numbers that have been purchased or registered with your Apple ID.
Go to My Support Profile*.
Sign in with your Apple ID.
View your purchases in "My Products".
You can find the full article here:
Reporting a lost or stolen Apple product
http://support.apple.com/kb/HT2526
If you never registered your MacBook with your Apple ID, you can also find the serial number on the packaging:
How to find the serial number of your Apple hardware product
http://support.apple.com/kb/HT1349
Thank you for using Apple Support Communities.
Best,
Sheila M.

Is there a way to "blacklist" a stolen Mac?

Is there a way to "blacklist" a stolen Mac?

Yes there is and go into a Apple Store or phone them up and give them the serial number and anywhere its registered or handed in for repair etc it will be flagged up.

Adobe CC on stolen Mac

Hi!
Three Mac's were stolen from my office wednesday night. One of them has Adobe CC installed. On a new iMac I have installed the apps again, but I can't open them.
An error pops up...
Error: Adobe InDesign kan ikke startes, da du ikke har tilstrækkelige tilladelser til at få adgang til indstillingsmapperne. Sørg for, at du har de nødvendige tilladelser, og start derefter Adobe InDesign igen.
What to do?
Thanks.

Dear Arnaud,
It´s still not working
Ai & Ps are working perfectly but not Id.
The same Error pops up
"Adobe InDesign kan ikke startes, da du ikke har tilstrækkelige tilladelser til at få adgang til indstillingsmapperne. Sørg for, at du har de nødvendige tilladelser, og start derefter Adobe InDesign igen.”
BR
Ditte-Marie
Den 12/02/2014 kl. 11.08 skrev Arnaud Mélon <[email protected]>:
Re: Adobe CC on stolen Mac
created by Arnaud Mélon in Adobe Creative Cloud - View the full discussion
Hello DMTP,
I have deactivated the activation linked to your Adobe ID.
Can you please try to re-activate your product please?
Thank you.
Arnaud.
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Un-registering a stolen Mac?

My laptop has been stolen and I have bought a new one. But I can no longer synchronise my iPod in iTunes as I now have 5 approved devices - one of which is the stolen Mac. How to I un-register the stolen one?
Peter

Believe it or not, your registration may be your clue to where it is located. Ask the iTunes store customer service to look for purchases with that Mac and try to track down its IP. That may in turn lead you to the thief. So don't be too quick to unregister it.

How to find my stolen mac bookpro

i don't know how to track for find stolen mac bookpro so please help me to find it

Apple does not have any sort of tracking / flagging policy for stolen products:
http://support.apple.com/kb/HT2526

Can I track my stolen mac book pro if I did not have an i cloud account activated on it before stolen.

Can I track my stolen mac book pro if I did not have an i cloud account activated on it before stolen.?

You needed to have Find my Phone set up and activated/on (which is in iCloud).
PS: Since your profile shows you're running iOS - which iDevice do you have? Iphone, iPad, or ? Do you have it set up there? (iOS is the OS for iDevices; your MBP would be on Mac OS).

Stolen mac book air

Hi
I have just had my mac book air stolen and I have all the settings on to find my mac I have down loaded the app on my phone and shows my MacBook on there but cannot locate it I have turned on the email when located setting and was just wondering when the MacBook is turned on they won't be able to enter my login but could log into the visitor one and if they do and connect to wifi or the Internet would my iPhone with the find iphone app installed be able to locate it and show me where the stolen mac is? or email me the position of it?

Find My Mac can be used to email you once a location is acquired. Once you have a location, then you may want to consider the wipe. But know that a wipe may also be a tip-off to the thief.
What it comes down to really is the knowledge that a thief has in Mac security, and your ability to approximate that knowledge that will dictate your course of action here. Your options are:
1) WIpe now, or later.
2) Send a message, if you dare. (usually done if you just think it was an innocent "lost and found" case)
3) Continually check for location (very unlikely to work unless you have lots of time)
4) Have Find My Mac send a location when available, by email.
5) Contact the authorities (always, and right now)
Good Luck
p.s. Templeton is right. Without punctuation, we're just guessing at what you are asking.

Is it safe to buy a stolen Mac book Pro or Air?

Hey!
Someone is selling a Macbook Pro on a cheaper price and it is a used one. I dont knw if its a stolen laptop or the guy is in need of money thats y he is selling the macbook on a cheeper price. I just wana know if i can get in trouble if the laptop is a stolen one? If the laptop was a stolen laptop and i buy it, is it possible that the owner or Apple Inc can track me and i can get in trouble. Help would be really appreciated.
Thanks

If the (original) owner had set up find my Mac and it was stolen, yes, he (and the cops) can find your location.
If that was not set up, you won't be able to do much with it because anything you want to download/upgrade/install will need the original Apple ID associated with it. You may not even be able to log in unless you have the administrator password.
If the seller is legit, then he would be wiping the drive and reinstalling the original OS which is then not associated with his Apple ID - that would be the only way to do it. Those are the questions I'd bring up with him and test: is it the original OS, can I log in, and can I get to the app store and update/upgrade using my own Apple ID.

Stolen Mac questions

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