Strange behaviors on MacBook Pro before & after installing SL & new battery

I have also posted this question in the Snow Leopard forum as I am not sure where it belongs. We have a MacBook Pro that up until recently had been running Tiger. A problem developed whereby we could not access the iTunes store. A message that the store was "not available at this time" came up repeatedly while at the same time another computer was able to make connections with it. In addition, when Firefox was opened, a prompt appeared to drag the Firefox icon to the applications folder. Even after this was done, the same prompt would appear during subsequent sessions.
We updated the OS to Snow Leopard, and the iTunes store problem was resolved. However, there are some other unusual things going on with other applications.
1. When Photobooth is opened, we get this message: "There is no connected camera."
2. When we open any of the Office applications, we are greeted with: "To open Microsoft Word (or Excel, PowerPoint, etc.), you need to install Rosetta."
3. The above-described issue with Firefox still occurs frequently. Even though Firefox is located in the Applications folder, there is now a volume named Firefox on the desktop. We can't get rid of it.
We don't know for sure if the Photobooth and Office issues were present right before the Snow Leopard installation, but they had worked properly in the past.
One thing we did do is a verify and repair of permissions. There were MANY that needed to be repaired.
In addition, right around the time SL was installed, the computer was frequently shutting off without warning. The mouse was also operating erratically. It was found that the battery needed to be replaced, as the existing one was expanding and was actually disrupting the operation of the mouse pad. Could this battery have been the source of these problems?
What are the next steps we should take?

I can deal with parts of this.
2. When we open any of the Office applications, we are greeted with: "To open Microsoft Word (or Excel, PowerPoint, etc.), you need to install Rosetta."
Snow Leo is very aware of apps that are not coded for Intel processors. This message suggests you have Office 2004 or older. Intel coding did not come to Office Mac until version 2008. Rosetta is an Apple emulation technology that lets apps coded for older PowerPC processors work on Macs with Intel processors. Most emulators do not give the performance of a program running natively.
You can either upgrade Office to the previous version 2008, buy a current Office 2011, or deal with the vagaries of emulation. Many people reported that Office 2004 had problems, particularly with keyboard input, when used on an Intel Mac.
NOTE: If you rely on Entourage for a mail client, Office 2011 has dropped Entourage. The business version comes with a new version of Outlook for Mac that replaces Entourage but the Home/student edition does not. If you go for Office 2011 and want to stay with mail features similar to Entourage, you'll have to get the higher-priced version.
One thing we did do is a verify and repair of permissions. There were MANY that needed to be repaired.
I would do it again because some of the things you describe sound like permissions issues. Sometimes, updates can install something that changes permissions. You should be using the version of Disk Utility on your hard drive, not the install disk, to insure the settings in your user folder are properly repaired.

Similar Messages

  • Strange behaviors on MacBook Pro before & after installing Snow Leopard

    I am not sure if this is even a Snow Leopard issue. We have a MacBook Pro that up until recently had been running Tiger. A problem developed whereby we could not access the iTunes store. A message that the store was "not available at this time" came up repeatedly while at the same time another computer was able to make connections with it. In addition, when Firefox was opened, a prompt appeared to drag the Firefox icon to the applications folder. Even after this was done, the same prompt would appear during subsequent sessions.
    We updated the OS to Snow Leopard, and the iTunes store problem was resolved. However, there are some other unusual things going on with other applications.
    1. When Photobooth is opened, we get this message: "There is no connected camera."
    2. When we open any of the Office applications, we are greeted with: "To open Microsoft Word (or Excel, PowerPoint, etc.), you need to install Rosetta."
    3. The above-described issue with Firefox still occurs frequently. Even though Firefox is located in the Applications folder, there is now a volume named Firefox on the desktop. We can't get rid of it.
    We don't know for sure if the Photobooth and Office issues were present right before the Snow Leopard installation, but they had worked properly in the past.
    One thing we did do is a verify and repair of permissions. There were MANY that needed to be repaired.
    In addition, right around the time SL was installed, the computer was frequently shutting off without warning. The mouse was also operating erratically. It was found that the battery needed to be replaced, as the existing one was expanding and was actually disrupting the operation of the mouse pad. Could this battery have been the source of these problems?
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    6. it the shutoffs persist, try a PMU reset.
    7. a PRAM reset would probably be a good idea too.
    8. if none of that works, archive and reinstall.
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    0xffffff80a6423de0 : 0xffffff800ca1595e
    0xffffff80a6423e50 : 0xffffff800ca15a3e
    0xffffff80a6423e80 : 0xffffff800ca1dc33
    0xffffff80a6423ef0 : 0xffffff800ca1e150
    0xffffff80a6423f70 : 0xffffff800cac989d
    0xffffff80a6423fb0 : 0xffffff800caf3c76
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    13D65
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    Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
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    Kernel text base: 0xffffff800ca00000
    System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
    System uptime in nanoseconds: 7354696269225
    last loaded kext at 7288695491245: com.apple.driver.AppleIntelMCEReporter          104 (addr 0xffffff7f8e843000, size 49152)
    last unloaded kext at 5271693762835: com.apple.driver.AppleIntelMCEReporter          104 (addr 0xffffff7f8e843000, size 32768)
    loaded kexts:
    com.apple.driver.AppleIntelMCEReporter          104
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AGPM          100.14.15
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AppleHDA          2.6.1f2
    com.apple.driver.ApplePolicyControl          3.5.26
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.driver.AppleMikeyDriver          2.6.1f2
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.4f1
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.AppleIntelHD3000Graphics          8.2.4
    com.apple.driver.AppleSMCLMU          2.0.4d1
    com.apple.driver.AppleLPC          1.7.0
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleIntelSNBGraphicsFB          8.2.4
    com.apple.driver.SMCMotionSensor          3.0.4d1
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager          4.2.4f1
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
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    com.apple.driver.AppleUSBTCKeyboard          240.2
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    com.apple.driver.AppleSmartBatteryManager          161.0.0
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    com.apple.driver.AppleIntelCPUPowerManagementClient          217.92.1
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
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    com.apple.iokit.IOSerialFamily          10.0.7
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    com.apple.driver.AppleThunderboltDPInAdapter          3.1.7
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    com.apple.driver.AppleUSBMultitouch          240.9
    com.apple.iokit.IOUSBHIDDriver          660.4.0
    com.apple.driver.AppleUSBMergeNub          650.4.0
    com.apple.driver.AppleUSBComposite          656.4.1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.6
    com.apple.iokit.IOBDStorageFamily          1.7
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    com.apple.driver.AppleThunderboltNHI          2.0.1
    com.apple.iokit.IOThunderboltFamily          3.2.7
    com.apple.iokit.IOAHCISerialATAPI          2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.6
    com.apple.iokit.IOEthernetAVBController          1.0.3b4
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    com.apple.iokit.IOPCIFamily          2.9
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    com.apple.kec.corecrypto          1.0
    com.apple.kec.pthread          1
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    USB Device: Hub
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    USB Device: BRCM2070 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Hub
    USB Device: IR Receiver
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