Strange behaviour of PC Suite with 6500c after sof...

Hi everyone, 
I have a 6500c connected via USB to my PC running PC suite.  For ages I've been able to send and receive messages via the PC Suite quite happily and view contacts etc.  But that has stopped since I updated my firmware and the PC Suite software.
Now when I plug the phone into the USB cable, it no longer sychronises with PC Suite (I choose PC Suite from the phone).  PC Suite recognises the phone, charges the battery and I can still browse the phone's memory.  I can still send messages, but if I click the refresh button in the Nokia Communication Centre, it will not refresh my messages so I can't read them or reply to any.  The drop down in the number field also doesn't show numbers/names from the phone.
If I go to the Contacts app of PC Suite, it reports "Refreshing of contacts failed"
When I go to "Settings > Settings..."  and click "Check the notifications supported by this device: Nokia 6500c" it runs the test and says the phone supports the following:
Notifications for incoming calls : Yes
Notifications for incoming messages : No
Battery level notification : Yes
I've reinstalled the firmware and PC Suite but it's still no better.  I can't do a Restore All factory default on the phone as I don't know the code it asks for!
The 6500c firmware is v09.45 (the latest according to the software updater)
The PC Suite version is 7.1.18.0
Can anyone help me?
Any help gratefully aprreciated!!
Steve

Hi,
I'm facing this same problem from december 2009. Phone notifications does not work. Battery level bar doesn't work too (only in BT mode).
These are known isues of 7.1.18.0 still not removed.
If you want have your old functionalities, install older version 7.0.9
Code for factory default should be 12345, if not changed.
Cheers
N95 & N96 User

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