Streaming a movie locks up the ATV

I exported a homemade video clip (taken with a point-and-shoot camera) using Quicktime Pro into an Apple TV format (actually I combined several clips into one).
The original video was 16:9, 640x480 30fps. To ensure the video I exported from QT Pro was acceptable for ATV, I went to iTunes and tried converting it for Apple TV. iTunes told me it was already in the proper format.
However, whenever I try playing back the video from 'Shared Movies', the first couple seconds try to play (there's some stuttering), but then the Apple TV locks up. Any advice?

Welcome to the Apple Community.
The first thing to check would be your internet download speed, you can do this at www.speedtest.net.
HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.
if your internet speed is appropriate then you likely have a problem on your local network.

Similar Messages

Certain TV shows and Movies lock up my ATV

I have ripped several movies using the PQ DVD software. Most DVD's work just fine on the ATV. Other work fine on my PC in iTunes or Quicktime, but when I select the title on the ATV it LOCKS the ATV. I can do a reset or power cycle it to get it back but each time I go to a particular title it locks the unit. Any ideas as to why that might happen?

Welcome to the  Discussion Forums.
Discussing how to rip DVD on these forums is not permitted, that being said this is likely a case of dodgy software.

Can the aTV read files from an iTunes library on my nas drive without my computer being on

I have my itunes library on a My Book Live nas drive that contains all of my digital movies and TV shows. I want to be able to watch my movies from the library without a computer running. I understand that Apple has chosen to chain you to the computer and your itunes account through Home Sharing but I can not see why they couldn't allow you to access a nas drive without a computer running because your aTV is tied to your itunes account also so why do they force you to run a computer 24/7 365 in order to access the files you have bought and paid for.
I have a love/hate for Apple because I love the quality of the products they make but I hate how they make all of the digital files you purchase only accessible through a computer running Home Sharing even though the files are not stored on the computer.
I have tried several things to get this to work without a computer but no luck. The only way I have found to be able to do this is to Jailbreak your aTV and install 3rd party software (which I don't want to do) that will allow you to by pass the computer and Home Sharing (which is dumber than ****) because that is all I want to do is eliminate the need of a computer running wasting electricity (I thought Apple was supposed to be an enviro friendly company, guess not). I am not trying to steal or give someone else my purchased movies and using the aTV and an internet connection they could still be able to tie your media to your itunes account so I just don't get there thinking, or lack of thinking I should say.
Is their a way to do this without Jailbreaking or modifying your aTV?
If not is Apple ever going to wake up and allow there customers to actually USE the media they purchase from them without Home Sharing and a computer running?

_Skull wrote:
Can the aTV read files from an iTunes library on my nas drive without my computer being on
no it can't. you need itunes open and running

Viewing My Movies in HD on ATV

I made my own 1.5 hour HD movie and made a Quicktime HD movie (84.3G) then i found out after getting a Blu Ray burner i can't burn and watch my movie in Hi Def on a Blu Ray player (Data only???), so I thought to my self Apple TV so I went out and purchased one, well after I imported My HD movie into ITunes the ATV won't recognize it...what now... so far I have spent literally thousands of dollars just to sit on my couch and watch 1 HD movie I made! HELP... anyone please!

The Apple TV plays files at a maximum res of 1280x720 for 24fps. If you've got 30fps content (generally 1080 material), it can't play that, so it halves the resolution to 960x540 at 30fps.
So it does play 720p HD. It can't play 1080i/p material.
Although you have an output option on the Apple TV's menu for 1080i and 1080p, all this is for is for the interface, and if you put 720p video though it, the Apple TV will upscale it. But unless you have a TV with a native res of 1920x1080, this is pointless as your TV will just downscale it back again. Most HD TVs have a resolution of 1366x768 and scale back an 1080i / 1080p signal anyway. So the best bet is to set the Apple TV output resolution to the closest match of your native resolution.
Hope that clears some things up
Jason

Streaming DVD movies over Dual Band Airport Extreme Airdisk

Hello,
This is my first post in the discussion forums. I have been a long time reading of the discussion forums. I recently bought a late 2009 dual band Airport Extreme base station. I have been trying to stream DVD movies (TS_VIDEO) using the Airdisk feature. What I did, as an experiment, was to hook up the dual band Airport Extreme to my 2009 Mac-Mini using an ethernet cable from the base station to the Mac-Mini. I enabled file sharing on the Airport extreme base station. I hooked an external hard drive to the base station via a USB port on the base station. I mounted the Airdisk on the Mac-MIni. When I play the ripped DVD movies (TS_VIDEO) from the Airdisk I get a lot of stuttering using Front-Row. According to the Apple customer service reps, this is normal behavior. Can anybody comment on if this is normal behavior.

An uncompressed DVD should have a maximum data rate of around 6 or 7 Mbps and so be well within the nominal 300 Mbps of an 802.11n network - even allowing for the slower actual speeds attained due to networking overheads and weak signals. However, given that you have the latest Airport Extreme it sounds like you may be suffering from the common fault many are reporting in these forums, in which disk transfer rates are very, very slow over the 5GHz 802.11n connection. Look at some of the other threads here. It is clearly a fault in the current design (not a fault with your particular unit) and something that Apple are apparently aware of. Most are hoping it will be resolved in an updated firmware at some point in the future.
Edit: I just re-read your post and notice that you said you used a physical connection between the Airport and the Mac Mini. Thus no wireless involved. Nevertheless, others have reported poor data rates with disks connected to the unit, and so this may still be the issue. Check out some of the other threads here.
Message was edited by: Paul Howland2

I played a rented movie in my newly bought ATV, but when i wanted to watch a TV Series i got the "Authorization is Required" !! although i have successfully played a rented movie at first !! and when checking into iTunes i couldnt find the ATV??

I played a rented movie in my newly bought ATV, but when i wanted to watch a TV Series i got the "Authorization is Required" !! although i have successfully played a rented movie at first !! and when checking into iTunes i couldnt find the ATV??

The ATV2 or ATV3 (small black boxes) don't show up as devices in iTunes. If iTunes and the ATV's have Home sharing turned on for the same account - and are on the same network, the ATV should show up as an AirPlay target device in iTunes.
The rented movie - was this rented on the ATV or in iTunes?
The TV series - where are you trying to play this from? Is it in iTunes or via the 'TV Shows' menu in ATV... i.e streaming from iCloud?

When streaming a movie from an imac to apple tv, is there a way of putting the imac display off? I find it a waste having the screen on in another room. Any advice?

When streaming a movie from an imac to apple tv, is there a way of putting the imac display off? I find it a waste having the screen on in another room. Any advice?

No problem.
This is a user forum so you are not addressing Apple. There's nothing to fix, that's how home-sharing works. There would be no way for the ATV to recognize your library and display content if the computer is in sleep mode.
You can always airplay from an IOS device or use icloud if you don't wish to keep the computer on.

How do I view a movie I rented and downloaded to my computer on my apple TV. The ATV is not seeing the rented movie in my shared itunes library? I can't seem to transfer the rental to the ATV from the computer!

How do I view a movie I rented and downloaded to my computer on my apple TV. The ATV is not seeing the rented movie in my shared itunes library? I can't seem to transfer the rental to the ATV from the computer!

Dear friends,
Thank you for responding to my problem so promptly. Frankly, I did not expect to hear from people so soon! The fact is that as soon as I posted the question, I was shown a number of similar queries and managed to find the answer. I have to say it's not intuitive! I have an apple TV original version. Apparently I had the ATV on streaming and not syncing. Streaming does not allow you to stream a rental from your computer whereas you can sync and transfer the rental from the computer!
Thanks again.
Colin

Macbook i7 to ATV - Airplay BOGGS and won't stream iTunes movies

I have a 2012 i7 Macbook 13 inch, and a 2012 (3rd Gen?) (it's brand new) 1080/WIFI/HDMI Apple TV. I have set up the ATV and updated all of the software. It is connected to my WIFI, which is fast and stable. then:
-I started home sharing on my ATV/Itunes. My movies AND music show up on the ATV in the "Computer" section. I can select both movies and music, and all the media information comes up on the ATV.
-When I play music on ATV, the MUSIC loads and plays VERY SLOW and CHOPPY.
-When I play MOVIES on the ATV thru Itunes, they usually do NOT even load. The ATV tries to load the movies, but the spinning wheel (of death) is usually all I see. Sometimes, a movie will look like it is going to load, and play, but the it just sits on one frame of the movie. That is as far as it goes. The movie freezes but ironically neither the ATV or MACbook are freezing.
-AIRPLAY will mirror my desktop onto the TV, but that is as far as it will go also. The mouse will not even move on the TV. It basically just shows a frozen display of the screen
-I was using Moutain Lion when i first tried to get this to work, but i have since updated to Maverick, hoping that would fix things. It hasn't. NOTHING has changed. My iTunes is up to date. ATV software is up to date.
-It seems like this would be a problem with the network or the internet, except here is the strange thing:
-I can use my i7 HP PC to stream movies/music thru iTunes FLAWLESSLY. The movies and music inside of iTunes on the HP stream PERFECTLY thru the ATV.
This is really FRUSTRATING. I went out and got this new Macbook, and decided to use all MAC, since I love my iPhone and iPad.. and everyone always tells me how much better the OS on Macs are.. well, I'm not too impressed right now. I would expect ALOT more plug and play. I am very good with computers, albeit mainly PCs, but this should be alot easier to work. I really hope I am doing something really stupid, and someone knows a quick fix. I have searched the forums and don't see anything that was resolved from similar hardware situations. I don't get it.. Totally stuck... Could really use some help.. Trying to be a converted believer in the ways of MAC, so far, not going so good. It's been a serious headache.
Wondering why I even bought ATV right about now? I could have easily just plugged my HDMI cord into EITHER MAC/PC laptop, and accessed ALL the same things.. no remote I guess... but so far it's totally not worth the headache. PLEASE HELP

OK! I figured something out.. I got my MAC to start streaming movies and music finally!!!! It turns out that I need to shut off the WIFI on the PC that I am also homesharing thru iTunes on. I set both the PC and MACBOOK to homeshare their respective iTUNES, and they both simutaneously show up on the ATV. BUT... if I have them both running WIFI at the same time, while both signed into homeshare in iTunes, only the PC's streaming works correctly. (see above post for more detail of FAILURE) SO WEIRD. The MAC shows up stil on the ATV, but BOGGS down or fails to load files completely. As soon as I turn off WIFI on the PC, Mac streams perfectly thru the COMPUTER folder on the ATV..
SO..
Can ANYONE please tell me how to use both PC and MAC on the ATV without shutting off one or the other? Or is that not possible? I guess it doesn't really matter, since I can only stream one thing at a time to the ATV . I like to keep both computer's WIFI running at the same time (downloading files in background), but I guess I can just shut off home sharing on the PC when I am using the MAC, and vice versa. Glad to know they both work thru the ATV. Haven't tried to use the mirrored display on the MAC yet.. gonna stick to watching movies thru the ATV's computer folder with my iTunes movie playlist for now. No need to frustrate myself anymore. Just gonna enjoy some technology for a minute.
I guess I have answered my own question.
Pretty surprised I didn't get even one response in 24 hours to my original post. This is my first time using any forum for TECH support.
I thought this post made sense, but maybe it's a bunch of jibberish. Or maybe people saw the word "PC" and didn't want anything to do with this post.
Truth is, the iTunes on my PC worked flawlessly with my ATV, right out the box, whereas the MAC was a little work to get going. Also, it (MACBOOK) loads content slower than the PC on the ATV. They are both i7 processors with 8 gigs of ram. I still have yet to find something on this MAC that I can't do just as easily on a PC for a third the cost. I love the way the Apple stuff looks, and there are some cool things that MAC has gotten right (love the trackpad).. I love my iPhone, iPad, and now my ATV.. but my PC is still givin this MACBOOK a run for it's money. Just sayin.
Hopefully this post can help someone if they are in a similar position: in a household that uses both MAC/PC and shares one Apple TV. Like I said, this seems to be working now. Fingers crossed. If anything changes I will be sure to talk about it.

I have a 3rd party hard drive with movies on it ,it is connected to my airport extreme. The AE is connected to my tv via ethernet cable. Can I stream my movies to the Tv ?

I have a 3rd party hard drive with movies on it ,it is connected to my airport extreme. The AE is connected to my tv via ethernet cable. Can I stream my movies to the Tv ?

Not without a player..
The AE is a dumb file server.. the hard disk you plug in is an even dumber hard disk.
There are no smarts in this setup.. not even DLNA. So the TV would have to be an extremely smart one to read raw files on a network drive.. none do that I know of.
A solution is WD live TV.. it can read files from just about any file source on network and play them to the TV.
Nothing apple makes will do that.. ATV is a streamer not a media player. Everything in the Apple world is tied up with itunes. So you must have a computer running itunes to use it.
You can download a more generic player for ipad, and put that as part of the network.. but you still need ATV to display the video.

Streaming a movie on my ATV 2nd generation and it stops syncing

Having syncing issues when streaming a movie on my ATV, it stops in the middle of the movie

The problem is the format of the movie is not compatible with the iPod. If the movie is in the Movie section of yur iTunes library try the Create Ipod and iPhone Version option in the Advanced tab of iTunes. However, I do not know if you have to sync it to iPod for that option to work. There is the free program Handbrake that can convert them if they are not copy protected.

When I stream a movie via Apple TV from my iPad Air into my Samsung TV, I'm getting the "soap opera" effect. This only happens when I use Apple TV, not when I view a movie directly through a cable channel. Is there a way to eliminate this effect?

When I stream a movie via Apple TV from my iPad Air into my Samsung TV, I'm getting the "soap opera" effect. This only happens when I use Apple TV, not when I view a movie directly through a cable channel. Is there a way to eliminate this effect?

I'm having the same problem. It's not an issue with my TV, i've turned this feature off. I've tried playing with the ATV display settings but nothing works. When I stream netflix from my Samsung bluray player, I don't get the soap opera effect, but when I stream any video from the ATV, the soap opera effect is there. I'm thinking it's a choice that Apple made, but I really wish it could be turned off. Not a lot of people are searching for this, because it can be easy to overlook, but it's driving me nuts!

I want to stream itunes movies I've bought on my ipad air to my lg smart tv. From the 'Home' screen of the lg, there is no itunes app shown that would somehow let me share info with my ipad air. Has anyone the answer. Am I missing something here?

I have an lg smart TV. I also just bought an apple ipad air,Wi-Fi Cellular 16GM I've signed up the air to itunes and just purchased a movie on the ipad air. I was able to stream the movie on my air and my pc, which is of course wirelessly connected to my smart TV. I've searched the 'Home' screen of the lg to find a way to also stream that movie on the lg. Am I somehow just not reading right and missing the point, or is what I'm trying to do not possible?
dj

I have raised this issue with apple support this week too after my Facetime and iMessage stopped working on Saturday.
Been very interesting to read the ever increasing number of comments and issues being raised on this one (more than 500 views and dozens of replies so far).
My post is here:
imessage and Facetime sign in activation error iPad ios8.1.2
What is especially interesting about your post is that you had your iPad Air replaced in November 2014 in the UK. I bought my iPad Air originally in October 2014, and had to have it replaced in an Apple Store in Bristol in November after the original stopped charging. This does make me wonder if there is a batch of faulty iPads? Mmm...
I have raised a fully escalated support case with Apple on this, and their latest response is that a 'patch' or fix is being investigated by their engineers and to wait a week or so at which point they might be releasing it to affected users - or even across every users.
I wish there was a way to get this to Apple's attention and the wider media as well, but I don't know how best to do that.
I guess the best thing we can do is keep hassling Apple for a response and raising support cases

I'm getting the rainbow wheel when I try tp pen in internet page (Safari). The page half loads then appears to freeze with the rianbow wheel. I get the same result when I try to stream a movie from NETFLIX. Freezes up rather than plays (after loading).

I get the rainbow wheel when I try to open an internet page. It loads halfway, then freezes, with the rainbow wheel whirring around. Smae thing happens when I try to stream a movie on Netflix. The movie loads, then the wheel shows up and the screen freezes. Same thing when I try a DVD, it takes the disc, but won't play when I hit on PLAY.
I am repair permissions, and all that I can do, but I am a novice. Any help would be greatly appreciated because I spend big bucks and drive 40 miles to get Apple help.
Sharon in the woods of Idaho

Welcome to Apple Support Communities.
If your profile info is up to date, you probably have a 2006 or 2007 MacBook with a CoreDuo or Core2Duo.
It probably came with 512MB or 1GB RAM memory and a 60, 80, or 120GB hard drive.
You're still running OS X Tiger, 10.4.
Your DVD drive may be dirty or wearing out.
For specifics about your computer, click on the  Apple Logo in the menu bar, then About This Mac, and More Info... to find details.)
You may be running short of hard disk space. You should have at least 10% free, or 10 to 15GB free for best performance. Less than that, and your hard disk is spending lots of time searching for places to store data.
Complex web pages and sites like Facebook and Twitter, and pages using Adobe Flash, and high-bandwidth applications like video streaming from NetFlix can all cause your computer to run slowly, and the fan to run at high speed, because the processor is working hard. Conversely, email is not terribly resource-intensive, and probably still works pretty well.
Several things can each provide a small performance increase (listed in no particular order):
Adding more RAM memory. Upgrade to 2Gb to give your programs a bit of 'breathing room', especially if you are running more than one program at a time.
Erasing the hard drive and reinstalling the current operating system and programs from scratch. This erases all your existing programs and data. Unless you have backups and program discs, you lose everything currently stored on it.
Installing a higher capacity, faster hard disk, say 250GB or 320GB will give your programs and data more space, and perhaps faster access if you replace the factory 5400rpm drive with a 7200 rpm drive. If your current hard disk is nearly full (less than 10% free space), the drive has to 'thrash' to free space to store information.
Upgrading the operating system to OS X 10.5 Leopard or OS X 10.6 Snow Leopard. Both are discontinued OS X versions, still available to order directly from Apple, but not likely found on a store shelf any longer. An upgrade to OS X 10.7 Lion might not be possible for your MacBook (details here: http://www.apple.com/macosx/how-to-buy/), and Lion would likely cause a further slowdown, because honestly, Lion is optimized for newer, faster dual-core or quad-core computers with fast video chipsets and 4GB or more of RAM.
A faster internet connection, for example: I switched internet providers to get a 3.0Mb DSL connection (up from a 512Mb connection) for an extra $10 per month, and saw downloads and internet browsing speeds increase dramatically. With the slower connection, it was not possible to watch video.
Will all of these upgrades together get you close to the performance of the latest MacBook Air or MacBook Pros? NO!
Ultimately, you have a 4- or 5-year-old computer, and spending up to several hundred dollars for upgrades might not be a worthwhile investment for you, versus applying that much money toward the cost of a new(er) Mac, and perhaps passing your MacBook on to a friend, child, or grandchild who needs mainly email capability.
If a brand new Apple is not in the budget, consider a refurbished Mac from the Apple Store online. These are reliable computers from 'last year's models' and have the same 1-year Applecare warranty as a brand new model, and often sell at a discount of 10 to 30 percent of the price when the model was introduced.
I'm using a mid-2007 MacBook, purchased as a refurb from Apple in late 2007. It came with 1GB RAM, a 120GB 5400 rpm hard drive, and OS X 10.4 Tiger. Over the years, I've upgraded it twice. Firs to 2GB, then to 4GB RAM, to a 320GB drive, then to a 500GB 7200 rpm hard drive, and to OS X 10.5 Leopard, and then to OS X 10.6 Snow Leopard. Rather than one more round of upgrades to OS X 10.7 Lion, I'm saving for a newer MacBook Pro or MacBook Air at some time in the future.

When streaming a movie with the new Apple TV, and using a DSL Internet connection, all audio sound works, e.g., the music track, but the audio track with the actor's voices, does not work. What can I do?

When streaming a movie with the new Apple TV, and using a DSL Internet connection, all audio sound works, e.g., the music track, but the audio track with the actor's voices, does not work. What can I do?

Hi Brian,
Thanks restoring and restarting didn't fix my problem - i have started it fresh and still it doesn't work. Basically I press ONCE on the remote, after the machine has not had any commands for 10 minutes, and the cursor skips from one end of the menu to the other - so I can't choose network or update software etc - I sometimes manage to stop it randomly in the middle of the menu if I press on a command in the middle of the cursor skipping all the menu steps...not sure what the problem is but I have basically not used my brand new apple tv since I bought it for that reason! I should call Apple support I suppose! grrrr hate wasting time with stuff like this!
Thanks for your help though!
Pernille

Streaming a movie locks up the ATV

Similar Messages

Maybe you are looking for