Sudden vast increase in broadband speed

Hi, the last couple of days or so I've noticed my internet dropping off and when it happened again tonight, I ran a speed test, both on wholesale tester and speedtest.net, and instead of the usual 5meg that i normally get, im now getting 14megs.
my exchange (ESJED)is currently being converted to 21cn wbc (according to samknows) with an end date of this month.
is this whats caused my sudden increase in speed?

This is what I'm trying to find out though. Ive not been notified that I'm getting moved to anything new since I was moved to adslmax in august. Its only been because my broadband has been dropping maybe 4-5 times in the last week that I was concerned that I might have a slow speed. Sometimes Ive had to reboot the router completely, sometimes its came back on of its own accord.
In any case, I do in fact leave the router on 24/7 anyway. The only time it gets reset is when the connection drops completely and wont return, or if, for some strange reason, my house lights flicker.. then it kills my connection then too.

Similar Messages

Will a new router increase my broadband speed in this configuration

How much (if at all) can I increase my broadband speed by getting a faster router. Here's my config:
DSL line --> DSL modem --> Lynksys BEFSR41 Router --> Ethernet cat-5 wiring in house --> TimeCapsule WiFi
The computers using this network are an Intel iMac (10.6), a PowerPC iMac (10.4), and two Intel MacBooks (10.6).
The modem/router are located in an in-wall distribution box in a utility room. I want to keep the hardwired ethernet available in case the WiFi quits temporarily. The TimeCapsule is in a good location (top shelf bookcase on first floor) for coverage of my 2-story house. In principle could eliminate the Lynksys modem, and use the TC as the primary router, but it would be difficult to physical locate the TC where it could both distribute to the house ethernet and have good radio reception.
Testing via the hardwire ethernet (using Speakeasy and speedtest.net) shows download and upload speed 1.27Mbps and 0.32Mb/s. My ISP is pacbell.net. I get the same result via my W-Fi. Speedtest.net tells me my result is about 40% of the average for pacbell.net to my zip code 94301.
I've heard there are much faster routers than the BEFSR41, but I don't know if my internet speed is limited by my current router or by pacbell's DSL service.
Any insights would be appreciated.

Will a new router increase my broadband speed
No...your speed is only going to be as fast as your weekest link, which in your case is the DSL modem and the connection speed package you subsribe to.

Will increasing my broadband speed help my Network Extender Perform Better?

Hello, sorry if this isn't posted in the correct area. I'm new to this community and couldn't find a Network Extender specific category.
Background: I live in a "low spot" and have shoddy phone service in my home. As a result, I purchased a Network Extender about 1.5 years ago.
I've been limping along for some time with my 1.0 Mbps basic internet service but am now working from home frequently and taking calls though the day and if my internet is being used by anything else in the home (PC, iPad, Kindle - etc). my calls either get really choppy or I drop the call. Since I'm working from home computer based this is quite annoying and I'm finally to the point that I'm just going to get a home phone if I can't figure out.
Question: If I increase my broadband internet speed to perhaps a 10 or 12 Mbps will this help with the strength of the Network Extender and prevent calls getting choppy and/or dropped?
Also, I should add that my current internet service is advertised as a 768 Kbps but speed tests say it's 1.0 Mbps. Also - between my husband and I we've had several different phones on the extender and all are the same so I don't believe it's phone-device related.
Thanks in advance for any input, it's greatly appreciated!

katiel021 wrote:
Hello, sorry if this isn't posted in the correct area. I'm new to this community and couldn't find a Network Extender specific category.
Background: I live in a "low spot" and have shoddy phone service in my home. As a result, I purchased a Network Extender about 1.5 years ago.
I've been limping along for some time with my 1.0 Mbps basic internet service but am now working from home frequently and taking calls though the day and if my internet is being used by anything else in the home (PC, iPad, Kindle - etc). my calls either get really choppy or I drop the call. Since I'm working from home computer based this is quite annoying and I'm finally to the point that I'm just going to get a home phone if I can't figure out.
Question: If I increase my broadband internet speed to perhaps a 10 or 12 Mbps will this help with the strength of the Network Extender and prevent calls getting choppy and/or dropped?
Also, I should add that my current internet service is advertised as a 768 Kbps but speed tests say it's 1.0 Mbps. Also - between my husband and I we've had several different phones on the extender and all are the same so I don't believe it's phone-device related.
Thanks in advance for any input, it's greatly appreciated!
Verizon says the minimum should be 1Mbps, so even though a speed test might show that you get that speed, going on a rated 768Kbps sounds a little risky, especially when there is any contention for internet.
I would also check prices. What will it cost to upgrade the internet speed vs getting a landline (perhaps as part of a bundle)? Of course, upgrading the speed might have other benefits unrelated to calls (once you surf at higher speeds it is very hard to go back).
Also, doesn't the network extender still use your wireless minutes for calls? If so, you might want to look into other VoIP vendors where you use a landline type phone that plugs directly into your connection. This will still probably need you to upgrade your speed to work well, but you may be able to reduce your wireless minutes to offset the cost of the upgrade and the VoIP vendor.

Tried everything to increase BT Broadband speed ov...

Quick background story to my question
Used to live a few hundred metres from the exchange. Had BE* for years. Life was good. T'internet was superspeedyfast. In time, we needed a new place to live. Wife and I moved to new house almost just before Christmas 2009. Life was good. T'internet was crappysuperslow. Discovered exchange was in different town 3.2km away (by the road at least) from my new house. Not a huge deal, I'll deal with slower speeds. So I was happy with around 300kb/s+ d/l on the week of activation.
Then t'internet got quickly slower. I phoned BT India. They were actually quite helpful! End result was engineer appeared in my house sometime later. Engineer and his apprentice were awesomewickedsauce and dead pleasant and helpful. They together discovered a few things such as star wiring, crappy old BT face plates, and dodgy extensions (put there by previous owners). I agreed that it could all be ripped out for the sake of making things better. Sync was up to around 2.6mbs (don't recall exactly, but was over 300 kb/s download speed as before).
I finished reading the BT Speed Wizard tonight. End result was mostly everything that it suggested had been done over the past year, but just to be sure, I spent time scrubbing around making sure the wire from i-plate to homehub is not running alongside or near to any power cables, phones etc (hence the short uptime on stats below).
My Set Up
External wire enters property directly in to newly i-plated socket. No extension cables. Phone (digital cordless) to the left and Home-Hub V2 to the right (about five foot between them). Cable to router is along the wall high up away from any other cables. Cat5e cable connects my PC to the router (plugged in to port 4). There is a wireless PC but it's switched off just now. I don't have BTFON enabled.
The stats
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:09:23
Downstream
1,792 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
13.8 dB / 19.0 dB
Line attenuation (Down/Up)
56.0 dB / 30.5 dB
Output power (Down/Up)
16.5 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
15230 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0
Test1
comprises of Best Effort Test: -provides background information.
Download Speed
1160 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1160 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1792 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
It has been like this for a while now more or less (have seen SNR up to 13.9), but I've been too busy to have time to think about it in any detail (<3 Christmas holidays).
I have been reading through various forums and links this evening.
I tried http://www.kitz.co.uk/adsl/max_speed_calc.php which suggested I should have an IP Profile of 3000kbs.
Also, I read this thread, and the guy there has similar stats to me: http://community.bt.com/t5/BB-in-Home/Slow-speeds/td-p/92315 and he was syncing around 3200kbs.
I know it's never going be a blistering fast line with current crappy exchange and no FTTL in the foreseeable future, but a few hundred extra KB/s would be the difference during peak-time between my family not being able to go online at the same time without impacting one anothers experience, or being able to stream an 360p vid on you-tube without it stuttering onscreen.
The Questions / TLDNR
Other than moving house is there anything I can do to increase the speed? I'm reluctant to call BT India. I don't think there's anything new to report on the internal setup since the BT engineer was on-site earlier this year. Waiting to see the profile increase doesn't seem to help as I've been sitting on this problem for months now. If anything was going to happen it would have happened by now surely? Should I just be thankful for what I got? Could switching ISP yield better results or would that be worse (not a huge choice at the local exchange)? what about upgrading the router? How about switching to a business tarrif to take advantage of a lower contention ratio?
I'll post another speedtest in the morning.
Any hints or tips you can give would be most gratefully received.

Hi Imjolly,
Thanks for input, much appreciated. I'm still grasping at the fundamentals of all the stats and how to interpret them, so it really helps to have others input. The fact that a 3G mobile has a faster d/l speed is maddening. I'd like to ensure I've tried everything possible to improve the connection with BT before I start looking elsewhere or just wait until O2 mobile only will do the job and remove the landline completely.
I understand that with a longer line length, SNR margin is higher to allow greater headroom across the longer distance, but that each point of SNR is worth more than a few KB. If they are overcompensating at the exchange side and I have a higher SNR than is required, there is hope for me yet. Though with error seconds creeping up, perhaps that's why they have to maintain a higher margin
Also with respects to connection uptime. I was moving cables around just to ensure power cords that could be interfering with the wire from router to i-plate were out of the way. I had to unplug it at that point to untangle some of the cables. Previous to that I'd been away for Christmas, so was switched off.
Otherwise it stays on 24/7. Problem is that it's been connected for weeks at a time and it's never gotten back to what I witnessed early days and after the engineer visit.
here's the stats a few more hours on.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 9:34:55
Downstream
1,792 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
13.5 dB / 19.0 dB
Line attenuation (Down/Up)
56.0 dB / 30.5 dB
Output power (Down/Up)
16.5 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
135729 / 24
CRC Errors (Down/Up)
2 / 2147480000
HEC Errors (Down/Up)
nil / 10
Error Seconds (Local)
1
Test1
Download Speed
1144 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speed achieved during the test was - 1144 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1792 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
I'll keep a closer watch on it and report back in a week or so, but I doubt it will change much.
Happy Hogmanay, and all the best for 2011,
R. P. Stultskin
PS. Are you a Scotch and Wry fan, they had an awesome character called Reverend IM Jolly on their Hogmanay show)

Strange broadband speed drop

Hello
Since Monday I've noticed sudden drop in my broadband speed. Usually I've been receiving 80-120kbps but since Monday it is only 15-21kbs. I did everything they saying about improving broadband speed and it is not working. Strange thing for me is that Hub stat showing good downstream:
ADSL line status
Line state
Connected
Connection time
0 days, 0:45:30
Downstream
1,792 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
9.8 dB / 17.0 dB
Line attenuation (Down/Up)
59.0 dB / 31.5 dB
Output power (Down/Up)
16.9 dBm / 12.4 dBm
Loss of Framing (Local)
15
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
67106 / 0
CRC Errors (Down/Up)
4583 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
7
But I still can download with max 21 kb/s.
What's more I did speed check via BT web site and did WCC test (whatever it means) and I received following info:
FAQ
WCC Assured test InConclusive.
Your WCC service was found to be performing poorly. Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates
poor service throughput performance.

Hi Dragdy
Did you notice what your present IP profile is set to?....
I'm betting it's come down, because you have loss of signal after only a 45 minute connection time.
A BT speedtest .. will tell you : http://www.speedtester.bt.com/

Advertised Broadband Speeds.

I entered into a 12-month contract extension with BT on 21st April, 2014 with the promise of an increase in broadband speed to an estimated 17 Mbps from my present 6.7. The new contract started on 29th April, 2014, but the increase in speed never took place. Turns out there was a capacity problem in the local exchange, which was resolved today, and ADSL 2+ is now available. A neighbour had broadband installed by the Post Office at the beginning of July and he is testing at 17.45 Mbps. (We are 298 metres from the exchange as the crow flies.) I have been advised to post my stats here to see if anything can be done to transfer me to ADSL 2.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 18:04:20
Downstream:
7.938 Mbps
Upstream:
448 Kbps

imjolly wrote:
can you post the full stats - go to 192.168.1.254 then post the full adsl stats
can you also enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
Sorry about this, but apparently the HomeHub 4 doesn't display the full stats. Ive Googled this and that's all I can find apart from these extracts from the Troubleshooting section. Can't find Modulation, for example:
23:52:13, 03 Aug.
(736747.920000) Last WAN operating mode was DSL
23:52:13, 03 Aug.
(736747.880000) PPPoA is up - VPI: 0, VCI:38
23:52:01, 03 Aug.
(736736.020000) DSL noise margin: 18.00 dB upstream, 0.00 dB downstream
23:52:01, 03 Aug.
(736735.950000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
BT BROADBAND AVAILABILITY CHECKER
Telephone Number 01620****** on Exchange GULLANE
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
WBC ADSL 2+
Up to 17
10 to 19.5
Available
WBC ADSL 2+ Annex M
Up to 17
Up to 1.5
10 to 19.5
Available
ADSL Max
Up to 8
7 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available

Broadband speed slowdown recently

Hi,
I used to get around 1.2mb/sec download speeds until a couple of months ago. Now I'm getting 600-700kb/sec download speed. Think my speedchecker gave me 8-9mbps before, now it's down to 6mbps. Not sure what happened but I'd like to know if there's anything that can be done to get my broadband speed back up to speed. I have not changed anything at all in my setup btw, just checked the filters too, replaced with a new one and still the same slow speed.
Here's the details from bt home hub info
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 3:14:04
Downstream
6,841 Kbps
Upstream
941 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
12.8 dB / 6.4 dB
Line attenuation (Down/Up)
35.5 dB / 24.2 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
249
Loss of Signal (Local)
22
Loss of Power (Local)
0
FEC Errors (Down/Up)
1333 / 4294967238
CRC Errors (Down/Up)
5 / N/A
HEC Errors (Down/Up)
N/A / 31
Error Seconds (Local)
57
And here's the BT Speedtester result
Download Speed (Mbps): 6.03
Upload Speed (Mbps): 0.76
Ping Latency(ms): 44.63
And finally the further diagnostics part test result
1. Best Effort Test: -provides background information.
Download Speed
6.1 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 6.1 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 6.03 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.79 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.79Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
hope something can be done to increase my broadband speed back to what it used to be.
Thanks for any help.

if you cannot maintain a 3 day + connection there is no point in getting a noise margin reset as the noise margin will only rise again
Have you tried the quiet line test dial 17070 option 2 you should hear no noise any noise heard should be reported to BT Faults on 151 with no mention of broadband in the call
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

How to increase internet access speed of OS X 10.5.8 whilst using telstra prepaid wirless broadband internet stick in Darwin, Australia

Is it possible to increase internet access speed of Mackbook Pro OS X 10.5.8 whilst using telstra prepaid wirless broadband internet stick in Darwin, Australia?
How can i do this?

Network Utility (in the Utilities folder) can tell you, in the Info pane, what speed you are actually connecting at.
Just set the interface to the one you are using (which may show up as en2 or something). Link Staus and speed are shown along with error counts.
If the data rate is very different from what you expected, you may have it manually set to a lower rate.
YouTube files are enormous -- that may be the best it can do.

Will broadband speed increase if i change to infi...

Well here i am again.
posted topic on broadband forum will my line speed increase if i change to infinity - as infinity speed up to 78 Mb/s now available on my line - According to BT ?
was skeptical - but decided to order BT infinity and report back
Herein is report.
Order accepted - line siutable for infinity.
Open reach engineer came to connect me this morning.
Guess what? back to my old broadband at 0.5 Mb/s
Unable to connect me to infinity, signal refused to sync apparently.
Openreach engineer thinks i have too much copper wire btween me and the fibre optic cabinet - 6.7 kms he reckons. whivch was my point originally but asuccession of BT departments assured me Infinity was available and would work on my line .
so iam back where i started. although i do know now where my nearest cabinet is
left with just a few questions really ?
Why did BT write to me suggesting change to infinity?
Why on BT site if i type number in does it say Infinity availableup to 78 Mb/s?
why did BT sales accept my order without apparently checking line speed?
Has anyone any thoughts on my next move?
Presumably Bt sales will come back to me .
The whole saga reflects badly On BT

i seem to be repeating myself here here is what the checker says:-
Your broadband checker results
Broadband option Broadband speed range When you can get it ActionBT Infinity Superfast fibre optic broadbandGreat news! You are eligible for superfast BT Infinity.BT Total Broadband BT Total BroadbandThe speed prediction we have provided is an estimate, however download speeds can vary and the actual download speed will fall between a range. This is generally within 1-2 Mb higher or lower than your estimated speed quoted.
78.5Mb download
20.0Mb upload
Now
Learn moreLearn more
Between 1.0Mb and 3.5Mb
(Estimated speed: 1.0Mb)
Now
Learn more
BT always offers you the best speed possible on your line.The speed prediction we have given here is an estimate, however download speeds can vary and the actual download speed will fall within a range. The range is an indication of the speed that other similar lines across the UK have achieved for their broadband service; this is generally within 1-2 Mb higher or lower than your single estimated speed quoted.
The actual speed is dependent on several factors such as the product option you choose, the processing power of your computer,how many people are using your broadband connection at the same time,whether you use a wireless or cable connection,the speed of the websites that you visit and how we're managing the network. Speeds can be lower at peak times - peak times are evenings and weekends.
In the first ten days you may see your speed go up and down. When using a postcode only (rather than a telephone number) the checker results are less accurate. It uses a best guess of where you live based on the centre point of the postcode and not the exact routing of the line to your address, and so the result must be treated with caution. When we are able to provide a date for future fibre availability, it is indicative only and subject to change.''
The fact is this is not the case , the Bt wholesale checker for my number gives a similar reply:

Broadband Speed slowed to a crawl all of a sudden

Hi,
My broadband speed is currently 0.04mbps according to speedtest.net, I have been unable to complete the BT speed test because it is so slow, I get the following error:
"We haven't been able to complete the speed test at this time.
This may be due to a problem with the speed tester, or your line may be running very slowly."
I have disconnected all other devices and closed any application using the internet on my PC. I can confirm nothing else on my PC is using the connection because I am monitoring the traffic.
All I can give you is my router stats:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
5 days, 18:58:00
Downstream:
15.43 Mbps
Upstream:
1.14 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.7 dB / 6.2 dB
Line attenuation (Down/Up):
25.2 dB / 11.7 dB
Output power (Down/Up):
20.4 dBm / 11.8 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
121762 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
239648 / 7
Error Seconds (Local/Remote):
2171 / 0
Thanks

Hi Reed_Richards,
The OP was trying to use the BT Retail speedtester (http://diagnostics.bt.com/login/?workflow=Speed) which does sometimes not work if the throughput speed is to slow.
The BT Wholesale speed tester at http://speedtest.btwholesale.com should work though.
@remondo,
As well as what Reed_Richards and I have said, is there any known issues at your local exchange? Check via these websites:
1) http://bt.custhelp.com/app/answers/detail/a_id/15036
2) http://btbusiness.custhelp.com/app/service_status
3) http://usertools.plus.net/exchanges/?
4) http://usertools.plus.net/exchanges/mso.php
Cheers
I'm no expert, so please correct me if I'm wrong

Broadband Speed dropped suddenly

Hi There,
Since the New Year our broadband speed has dropped from 1mbps to 0.1mbps. At that point our land line also stopped working totally however we have had an engineer around to repair the landline. He came to the conclusion that there was internal wiring in the master socket causing it to short circuit. He literally ripped the wires out of the master socket. This made the landline work again. The broadband speed is still running very slowly causing great frustration.
It's a home hub 3
Here are the results of the speed test I just carried out
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
101 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 101 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :1568 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
I am expecting to get at least 1mbps. Any ideas what the problem could be? I don't think it is any equipment. I Have tried the test socket and i recieve the same results
Solved!
Go to Solution.

32.9db gives me IP profile of 6500kbps but im getting an IP profile of only 1250 kbps. Is this because of high noise margins?
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.3 dB / 28.0 dB
Line attenuation (Down/Up):
32.9 dB / 17.0 dB
Output power (Down/Up):
17.8 dBm / 12.2 dBm
FEC Events (Down/Up):
44142631 / 18
CRC Events (Down/Up):
1833 / 13
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
3411 / 19
Error Seconds (Local/Remote):
2043 / 35

Broadband Speed Decreases Once Again

I am getting so frustrated with BT who just do not seem interested in assisting with what is becoming a persistent problem. I would appreciate any advice as to what to do next? The fact that customers can’t speak to a BT Broadband Customer Service advisor on a Sunday via the telephone because they are closed is not helpful.
I was with O2 for 3 years, enjoyed consistent (but not great) download speeds of 2500Kbps. I swapped to BT a couple of months back and since have had problems with regular broadband speed reductions. When I changed to BT I was told that I should expect between 3.0Mb and 5.0Mb - Estimated speed: 4.0Mb (from BT website using
the landline number). I have never received 3 .0Mb.
Yesterday I was receiving download speeds of 2800Kbps. However, I get up this morning and my speed had reduced to 128kbps. This has happened on previous occasions. The last time the Customer Services Advisor referred the problem to engineers to reset the connection at the exchange. This was done and the speed went back up.
This morning when I noticed the slow speeds I tried a quiet line test which did not reveal a problem. I tried resetting the router and used BT speed tester to find that suddenly my line is shown as having an acceptable range of speeds
of 50 - 500 Kbps? How can this occur overnight and the line become ten times slower and this be shown as acceptable when the BT number postcode checker states that I should except to receive 4.0Mb?
I have posted router stats and speed test results and any ideas on how to progress this issue will be gratefully received?
Thanks
Nick
BT Speed Test Results
Download speed during the test was - 314 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :448 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
Router Stats
08:32:20, 17 Jul.
( 66.760000) Time
synchronized with server 213.123.20.170
08:32:20, 17 Jul.
( 66.680000) Requesting
time from server 213.123.20.170
08:32:16, 17 Jul.
3 consecutive beacons
have not been transmitted
08:32:16, 17 Jul.
( 62.460000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
08:32:12, 17 Jul.
( 58.620000) WAN
operating mode is DSL
08:32:12, 17 Jul.
( 58.620000) Last WAN
operating mode was DSL
08:32:11, 17 Jul.
( 57.280000) PPPoA is
up
08:32:10, 17 Jul.
( 56.720000) CHAP
authentication successful
08:32:10, 17 Jul.
( 56.660000) Starting
CHAP authentication with peer
08:32:07, 17 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 24 Mbps
08:32:07, 17 Jul.
( 53.450000) Lease for
IP 192.168.1.78 renewed by host Nicks-Laptop (MAC 00:22:5f:43:45:02). Lease
duration: 1440 min
08:32:07, 17 Jul.
( 53.430000) Lease
requested
08:32:05, 17 Jul.
( 51.470000) DSL is
up
08:32:03, 17 Jul.
( 49.410000) DSL noise
margin: 21.00 dB upstream, 15.00 dB downstream
08:32:03, 17 Jul.
( 49.340000) DSL line
rate: 448 Kbps upstream, 448 Kbps downstream
08:31:46, 17 Jul.
( 31.980000) Auto
channel selection (reason 'Power up') is complete. Selected channel: 6, noise
data: 1-(-117) 2-(-117) 3-(-118) 4-(-117) 5-(-117) 6-(-118) 7-(-118) 8-(-118)
9-(-118) 10-(-115) 11-(-115) 12-(-116) 13-(-115).
08:31:44, 17 Jul.
( 30.380000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
08:31:44, 17 Jul.
( 30.090000)
Initializing transaction for event code 1 BOOT
08:31:30, 17 Jul.
( 16.250000) Booting
firmware 4.7.5.1.83.8.57.1.3 (Type A)
07:30:58, 17 Jul.
(527520.680000) DSL is
down after 484 minutes uptime
07:30:56, 17 Jul.
(527519.360000) PPPoA
is down after 484 minutes uptime
07:29:10, 17 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 54 Mbps
07:26:46, 17 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 24 Mbps
07:26:46, 17 Jul.
(527268.960000) Lease
for IP 192.168.1.78 renewed by host Nicks-Laptop (MAC 00:22:5f:43:45:02). Lease
duration: 1440 min
07:26:46, 17 Jul.
(527268.950000) Lease
requested
04:59:22, 17 Jul.
(518425.210000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
04:59:21, 17 Jul.
(518424.390000)
Initializing transaction for event code 2 PERIODIC
23:30:17, 16 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 54 Mbps
23:28:34, 16 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 24 Mbps
23:28:33, 16 Jul.
(498576.280000) Lease
for IP 192.168.1.78 renewed by host Nicks-Laptop (MAC 00:22:5f:43:45:02). Lease
duration: 1440 min
23:28:33, 16 Jul.
(498576.270000) Lease
requested
23:26:23, 16 Jul.
(498446.060000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:26:20, 16 Jul.
(498442.550000) WAN
operating mode is DSL
23:26:20, 16 Jul.
(498442.550000) Last
WAN operating mode was DSL
23:26:18, 16 Jul.
(498441.170000) PPPoA
is up
23:26:18, 16 Jul.
(498440.670000) CHAP
authentication successful
23:26:18, 16 Jul.
(498440.600000)
Starting CHAP authentication with peer
23:26:13, 16 Jul.
(498435.560000) DSL is
up
23:26:10, 16 Jul.
(498433.450000) DSL
noise margin: 21.00 dB upstream, 16.90 dB downstream
23:26:10, 16 Jul.
(498433.380000) DSL
line rate: 448 Kbps upstream, 192 Kbps downstream
23:25:57, 16 Jul.
(498419.560000) New GUI
session from IP 192.168.1.78
23:25:41, 16 Jul.
(498403.700000) DSL is
down after 3 minutes uptime
23:25:39, 16 Jul.
(498402.370000) PPPoA
is down after 2 minutes uptime
23:23:58, 16 Jul.
(498300.740000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:23:01, 16 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 36 Mbps
23:22:51, 16 Jul.
3 consecutive beacons
have not been transmitted
23:22:51, 16 Jul.
(498234.000000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:22:47, 16 Jul.
(498230.510000) WAN
operating mode is DSL
23:22:47, 16 Jul.
(498230.500000) Last
WAN operating mode was DSL
23:22:46, 16 Jul.
(498229.140000) PPPoA
is up
23:22:46, 16 Jul.
(498228.650000) CHAP
authentication successful
23:22:46, 16 Jul.
(498228.580000)
Starting CHAP authentication with peer
23:22:41, 16 Jul.
(498223.550000) DSL is
up
23:22:38, 16 Jul.
(498221.450000) DSL
noise margin: 21.00 dB upstream, 15.30 dB downstream
23:22:38, 16 Jul.
(498221.380000) DSL
line rate: 448 Kbps upstream, 896 Kbps downstream
23:22:37, 16 Jul.
(498219.790000) New GUI
session from IP 192.168.1.78
23:22:36, 16 Jul.
(498219.460000) New GUI
session from IP 192.168.1.78
23:22:25, 16 Jul.
(498208.350000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:21:54, 16 Jul.
(498176.630000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:21:47, 16 Jul.
(498169.630000) DSL is
down after 8299 minutes uptime
23:21:45, 16 Jul.
(498168.310000) PPPoA
is down after 8299 minutes uptime

Hiya
At least we are not the only ones we noticed a drop in connection speeds last Monday night rang BT technical they line tested it and connection went from 0.5mb to an average of 5.5mb whoopee.
But earier this month we recieved an E mail from Warren Buckley(marketing division) saying an upgrade would be taking place on 14th July 2011 and that we might loose service for 10 minutes fair do's.
Work should be completed by 6:00pm at 7:00pm I logged on to E mail and found it very slow tried a speed test and found it down to 0.5 mb.
Rang Broadband help line went through the usual rubbish with them and was told that the work had been completed but we would not have full speed yet as it takes a while to settle down.
This upgrade was supposed to increase speed up to around 12mb and be more efficient.
Now when I go to a shop and buy a New Kettle I dont expect to be told that for the first few days it will take longer to boil till it has settled down,it either works or it does not.
I got home from work on the 15thJuly and found connection speeds of 0.3mb wow some upgrade in the mean time I had dropped Ian Livingson an E mail who normally does not answer his E mails but actually got a response in the end it was passed on to the Technical people at Newcastle who are suppoded to be dealing with the problem but wont be holding my breath on that one either.
If you dont know Ian Livingiston is the main man for BT group the one where the buck stops here LOL
So if you get an up-grade be aware its a joke and we are stupid enough to believe it.
So if you want connection speed slower than old dial up modem service stick with BT
Anybody else been down this road ?
Victor Meldrew12

From the old forum.... Slow broadband speeds in th...

FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
Click to report abuse...        Click to reply to this thread    Reply
Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths
Click to report abuse...        Click to reply to this thread    Reply
Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
   Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson
Click to report abuse...        Click to reply to this thread    Reply
Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
Click to report abuse...        Click to reply to this thread    Reply
@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen
Click to report abuse...        Click to reply to this thread    Reply
You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones
Click to report abuse...        Click to reply to this thread    Reply
Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek
Click to report abuse...        Click to reply to this thread    Reply
we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones
Click to report abuse...        Click to reply to this thread    Reply
Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply.

Very slow broadband speeds

Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.

Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.

Broadband speed is low.

Hi,
I did a speedtest on the 1st and it showed I was getting 16mb DL speed however in the past couple of days I have only been recieving 3-4mb sometimes even slower.
I checked my status through ADSL settings and was wondering if the noise on the line is the problem:
ADSL line status
Connection Information
Line state
Connected
Connection time
2 days, 01:26:37
Downstream
5,479 Kbps
Upstream
763 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Fast
Noise margin (Down/Up)
31.1 dB / 10.3 dB
Line attenuation (Down/Up)
18.9 dB / 7.8 dB
Output power (Down/Up)
35.0 dBm / 1.1 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
7 / 0
HEC Errors (Down/Up)
2 / 0
Error Seconds (Local/Remote)
7 / 0
Thanks.
Tom.

HI welcome to the forum
Yes your noise is the problem that has risen because of disconnections
can you please try the quiet line test at the test socket located inside the master socket dial 17070 select option 2 you should hear no noise if you do then you need to phone bt faults on 151 and report a noisy line but do not mention broadband when you call increases in noise margin can also be caused by manually restarting the hub have you been doing that in the hopes of increasing speed if so please stop as restarts of the hub are the worse thing you can do this link may also help the post by RogerB gives lots of suggestions to try as well http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
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Sudden vast increase in broadband speed

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