Suggestion​s on Fixing Lenovo laptop?

I bought a Lenovo for my daughter for Christmas. Several weeks later it died. The store said it would fix it through Geek Squad. It spent a month there. Then it broke down again. Geek Squad said I had to call Lenovo. Lenovo refused to take it back but said it would send me system recover disks. It took nearly a week. I spent two hours on the phone witrh Lenovo support--they couldn't get the CD drive to read the disks. Now they said I can ship it back and as a BIG FAVOR they're paying for the shipping (Wow!) They said because they may be out of parts there was no estimate on how long it would take. If anyone knows a workaround, because I have NO DOUBT this will never be fixed, I'd be delighted to hear about it.

Hi rkoreto and welcome to the community,
 It might be a little hard to offer help and advice without first knowing what machine we are talking about.  Also, "it died" is a very general term.  
Were there any symptoms leading up to when "it died"?  Do you know what the Geek Squad did to fix it the first time?  
What happened to it the second time?  Same thing?  I think a bit more detail is in order before anybody will be able to offer any sort of help.
Regards,
Dave
T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
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