Support for IE 7.0 in WebHelp?

With the new version of Internet Explorer (IE 7.0) coming out
with Windows Vista and to the general public, there will be
limitations to the functionality of WebHelp, due to the way
RH_SHOWHELP makes the calls to the browser. Is anyone aware of an
update to RoboHelp X5 or a newer version coming out to support
WebHelp on the new Vista OS or simply a new version of IE? We're
currently working to hack the javascript in order to keep IE 7.0
from suppressing our context sensitive help topic content on window
load. Basically, what happens is that the default help topic gets
loaded and the topic requested will not display until the user
clicks through all the security permissions that are a result of
IE. It should be noted that this problem is an issue when using
Airplane Help - and the version local to the client PC (not on a
webserver). In essence, the webhelp file loads under regular user
permission, which is not enough of a permission to display a file
containing active content (Admin permission required).
Anyone have any information on this issue? Newer/updated
version coming out anytime soon? We're already in trouble for our
release (due to go out the door in January), but we're looking for
a more permanent/maintainable solution for the next release of our
software.

Hi charon170
I really hate to sound like a total doofus here, but what the
heck. You never know until you ask, right?
What specifically are you seeing with WebHelp on IE7? I ask
because I have IE7 installed on my desktop and WebHelp seems to
work just fine with it. Does the misbehavior only manifest when you
attempt to view Context Sensitive topics?
Sorry, but there are just many variables to this mix that
could affect things. For example:
* How is WebHelp being used? Is it being stored and opened on
a local PC or via a server? I know you mentioned "Airplane help",
but this could simply mean you have WebHelp in two places, on the
Local PC as well as on the Server. If WebHelp is on the local PC,
there is a known issue with IE6 and I'm assuming the same would
apply to IE7, where you see the yellow information bar when
accessing locally. This is due to the JavaScripting involved.
* HOW is the WebHelp being called? Through a direct URL or
via the WebHelp API? On the local PC, have you tried "enabling
active content to run in files on My Computer"?
Adobe has announced that a new version of RoboHelp is indeed
underway and we should see it sometime early next year. I'm
guessing that whatever that can be done to make things compatible
will indeed occur.
Cheers... Rick

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     General                        ajlz0 High     ...rePoint.ClientExtensions.SecureStoreAdministration.ManageSSSvcApplication.InitializeGridView()    
    at Microsoft.Office.SharePoint.ClientExtensions.SecureStoreAdministration.ManageSSSvcApplication.OnLoad(EventArgs e)     at System.Web.UI.Control.LoadRecursive()     at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint,
    Boolean includeStagesAfterAsyncPoint)     at System.Web.UI.Page.HandleError(Exception e)     at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)    
    at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)     at System.Web.UI.Page.ProcessRequest()     at System.Web.UI.Page.ProcessRequest(HttpContext context)    
    at System.Web.Htt... b3b6e19b-7de2-e016-ad32-0fc975829ef0
    11/16/2012 18:13:02.84* w3wp.exe (0x1774)                        0x15E8 SharePoint Foundation        
     General                        ajlz0 High     ...pApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()    
    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) b3b6e19b-7de2-e016-ad32-0fc975829ef0
    11/16/2012 18:13:02.86  w3wp.exe (0x1774)                        0x15E8 SharePoint Foundation        
     General                        aat87 Monitorable   b3b6e19b-7de2-e016-ad32-0fc975829ef0
    Is it a bug or any issue in configuration?
    Raghavendra Shanbhag | Blog: http://moss-solutions.blogspot.com
    Please click "Propose As Answer " if a post solves your problem or "Vote As Helpful" if a post has been useful to you.
    Disclaimer: This posting is provided "AS IS" with no warranties.

    Hello
    something should be related wuith this service, take a llok at my visual studio output whne I try to deplay and autohosted sharepoint app: (anyone can help)
    1>------ Build started: Project: MySharePointAppWeb, Configuration: Debug Any CPU ------
    1>  MySharePointAppWeb -> C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\bin\MySharePointAppWeb.dll
    2>------ Build started: Project: MySharePointApp, Configuration: Debug Any CPU ------
    2>C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\Web.Debug.config(34,4): warning : No element in the source document matches '/configuration/connectionStrings'
    2>  Transformed Web.config using C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\Web.Debug.config into obj\Debug\TransformWebConfig\transformed\Web.config.
    2>  Auto ConnectionString Transformed obj\Debug\TransformWebConfig\transformed\Web.config into obj\Debug\CSAutoParameterize\transformed\Web.config.
    2>  Copying all files to temporary location below for package/publish:
    2>  obj\Debug\Package\PackageTmp.
    2>  Packaging into C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointApp\obj\WebDeploy\MySharePointApp.Web.zip.
    2>  Adding sitemanifest (sitemanifest).
    2>  Adding IIS Application (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp)
    2>  Creating application (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp)
    2>  Adding virtual path (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp)
    2>  Adding directory (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp).
    2>  Adding directory (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\bin).
    2>  Adding directory (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\bin\en).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\bin\en\Microsoft.IdentityModel.resources.dll).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\bin\Microsoft.IdentityModel.dll).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\bin\Microsoft.IdentityModel.Extensions.dll).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\bin\Microsoft.SharePoint.Client.dll).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\bin\Microsoft.SharePoint.Client.Runtime.dll).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\bin\MySharePointAppWeb.dll).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\bin\MySharePointAppWeb.pdb).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\packages.config).
    2>  Adding directory (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\Pages).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\Pages\Default.aspx).
    2>  Adding directory (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\Scripts).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\Scripts\jquery-1.7.1.js).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\Scripts\jquery-1.7.1.min.js).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\Scripts\_references.js).
    2>  Adding file (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp\Web.config).
    2>  Adding ACL's for path (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp)
    2>  Adding ACL's for path (C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointAppWeb\obj\Debug\Package\PackageTmp)
    2>  Adding declared parameter 'IIS Web Application Name'.
    2>  Package "MySharePointApp.Web.zip" is successfully created as single file at the following location:
    2>  file:///C:/_works/visual%20studio%202012/Projects/MySharePointApp/MySharePointApp/obj/WebDeploy
    2>  To get the instructions on how to deploy the web package please visit the following link:
    2>  http://go.microsoft.com/fwlink/?LinkId=124618
    2>  Sample script for deploying this package is generated at the following location:
    2>  C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointApp\obj\WebDeploy\MySharePointApp.Web.deploy.cmd
    2>  For this sample script, you can change the deploy parameters by changing the following file:
    2>  C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointApp\obj\WebDeploy\MySharePointApp.Web.SetParameters.xml
    2>  Successfully created package at: C:\_works\visual studio 2012\Projects\MySharePointApp\MySharePointApp\bin\Debug\app.publish\1.0.0.0\MySharePointApp.app
    3>------ Deploy started: Project: MySharePointApp, Configuration: Debug Any CPU ------
    3>Active Deployment Configuration: Deploy App for SharePoint
    3>Uninstall app for SharePoint:
    3>  Skipping the uninstall step because the app for SharePoint is not installed on the server.
    3>Install app for SharePoint:
    3>  Uploading the app for SharePoint...
    3>  Creating a trusted root authority in SharePoint for IIS Express.
    3>  Installation is in progress (00:00:00)
    3>  Installation is in progress (00:00:01)
    3>  Installation is in progress (00:00:02)
    3>  Installation is in progress (00:00:03)
    3>  Installation is in progress (00:00:05)
    3>  Installation is in progress (00:00:06)
    3>  App failed to install, cleaning up...
    3>  App installation cleanup failed due to errors.  Please see the app on the SharePoint site’s “Site Contents” page for details.
    3>  App installation encountered the following errors:
    3> 
    3>  @"Error 1
    3>        CorrelationId: ceeeafab-3834-40ea-b360-c29d103e2248
    3>        ErrorDetail: The remote hosting service is not configured.
    3>        ErrorType: Configuration
    3>        ErrorTypeName: Configuration
    3>        ExceptionMessage: The trial period for this product has expired or Secure Store Shared Service is not supported for this SKU.
    3>        Source: RemoteWebSite
    3>        SourceName: Remote Web Site Deployment
    3> 
    3>  @"Error 2
    3>        CorrelationId: ceeeafab-3834-40ea-b360-c29d103e2248
    3>        ErrorDetail: The remote hosting service is not configured.
    3>        ErrorType: Configuration
    3>        ErrorTypeName: Configuration
    3>        ExceptionMessage: The trial period for this product has expired or Secure Store Shared Service is not supported for this SKU.
    3>        Source: RemoteWebSite
    3>        SourceName: Remote Web Site Deployment
    3>Error occurred in deployment step 'Install app for SharePoint': Failed to install app for SharePoint. Please see the output window for details.
    ========== Build: 2 succeeded, 0 failed, 0 up-to-date, 0 skipped ==========
    ========== Deploy: 0 succeeded, 1 failed, 0 skipped ==========

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