Support Message from satelite system: Reported By field blank only from BI

Hi,
I have configured the Incident Management for solman 7.1 with SP12. I am using the transaction type ZMIN that is a copy of SMIN.
In our landscape are two satelite systems: BI and ECC
When I create a message from managed/satellite system via HELP>Create Support Message, it comes to Solman the field "Reported By" is not filled automatically if I created the message from BI. The Creation from ECC works fine: the field "Reported By" is filled automatically.
The system data is fetched up correctly and it includes the system info, component code and all details. Even the Support Team Determination with BRF+ is working fine.
Not successful actions to solve the problem:
- I tried some access sequences in Partner Determination for "Reported By":
     - Preceeding Document -> Reporter -> Current User
     - User
- Checked IB52
- Checked DNO_CUST04
     No_User_CHECK; No Existence Check for User; field value:X
- Checked BP (Generated with BP_GEN):
     identification in BP seems correct (I added created/expiry date manually)
- Checked BCOS_CUST.
- Checked Read RFC.
Has someone an idea what the problem could be?
Thank You for your effort in advance,
Beda

Hi,
1) Under identification tab in external BP no. put details as
<Server short name>space<client>space<search term
(which you have maintained in address tab or employee no.
of that user in satellite system)>
2) In ID type put CRM001
3) Under identification put details as <Server short
name>space<installation no.>space<client>space<search
term (which you have maintained in address tab or
employee no. of that user in satellite system)>
4)Go to trns. BP>select BP role as "Employee"> Indentification tab--> Maintain user name same as user id of employee in satellite system or serch term you maintained while creating BP.
Try this. Reward the points for useful answer.
Regards,
Niks

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