Surface Pro 1 will not refresh and is stuck in safe mode

Surface Pro 1, Win 8.1, would not allow refresh, or reset. Did allow entry into Safe Mode one time. Now it is stuck there. Cannot do anything else.
Would like to wipe it out and start over. Please help!!
TIA!!

Hi,
Did you still remember what the messages it showed out as it wouldn't allow to do a reset/refresh?
Could we enter the safe mode?
If surface is not responding, take a try with the steps mentioned in the below article:
Surface Pro: Windows won't start or stops responding
For Restore, refresh or reset Surface Pro, see:
Restore, refresh or reset Surface Pro
More information regarding surface recovery, please check:
Warranty, Service and Recovery
For better support, we could try to ask in the following forum:
http://answers.microsoft.com/en-us/surface/forum?auth=1
Thank you for your understanding
Best regards
Michael Shao
TechNet Community Support

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