Survey Evaluation

Hello Experts,
When I evaluate a survey (tx CRM_SURVEY_SUITE) used within an e-mail campaign, I got the results but fields 'Campaign' and 'Sender' are empty and thus it is difficult to evaluate the survey.
Within the mail, I've added a ''Reponse Id' and the survey is tracked via intermediate site (the same happens if it is tracked via target site !!).
Do you know how to solve this ?
Thank you,
Benoî

Dear Benoit,
I need a clarification... what do you mean by 'evaluate' a survey? Preview it? or Create it within the Web UI?...both of these are possible. Just let me know exactly what you are looking to do adn I will provide you the required details.
Regards,
Anik
SAP CRM Moderator

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CRM Survey Evaluation

Hi All,
I want to user Survey Evaluation form CRM_SURVEY_SUITE without use BW extraction,
but I see only some fields available. I need in particular Customer Code and Customer Name by they are not available in Survey avalutaion button into transaction CRM_SURVEY_SUITE.
The second question is how to manage the authorization to see only some Call List to and Survey to the end users
(for example I'm Italian and I have to see only Italian Call List) suing transaction CRMD_TM_CLDIST and CRM_SURVEY_SUITE. I have to work with roles or other way ?
Thanks a lot and Best Regards,
Davide Ivanov

Hi Davide,
perhaps the SAP Note [1057344 - CA: Can't identify the person who answers the survey.|https://service.sap.com/sap/support/notes/1057344] can be helpful.
Best regards
Gregor

CRM Survey: Simple Survey Evaluation

Hi Forum,
I created one Survey using CRM_SURVEY_SUITE and I would like to extract result using Simple Survey Evaluation.
I set the flags Evaluation without Business Information Warehouse and Save completed Questionnaire.
When I press the button Evaluation, I always get the message "No Data is available for evaluation".
Is it really possible to extract results without BW ?
Thanks a lot and best regards.

Hi Joaquin Fornas & Saozinha,
Thanks for your information on survey evaluation in the above threads.
I am able to survey using CRM_SURVEY_SUITE and i am able to extract the results using survey evaluation in GUI.
Now i want to know the how to get the results in IC WEBCLIENT for a survey. I am using CRM 7.0 VERSION.
Can any one tell me is there any settings required to get the survey results in IC WEBCLIENT without BIW Evaluation.
Thanks in advance
Regards
Nagaraju

CRM Survey Evaluation Data Storage

Hi!
I create, with the CRM_SURVEY_SUITE, some questionnaires, and I enter values for all the questions.
When I work with these activities, I need to take these values,
Does anyone know which tables store this information? And if I need some functions to interpret this information (I need the values and/or percentages)?
Will reward points!
Regards,
Gonzalo Henderson.

hi
first of all i would like to explain the standard methodology to store the surevy results in CRM
In SAP Standard when a customer answers a survey, a new activity with transaction type 0000 will be created that automatically triggers the follow-up processes. In our business scenario were not using transaction type 0000 but Y004 instead.
To make the campaign automation survey scenario running for this transaction type as well you have to change a BAdI.
The following procedure describes where and how to adapt the respective changes.
In a real customer scenario this is a very likely procedure.
Transaction Code SE18
1. SAP Menu Architecture and Technology---->ABAP Workbench -
>Utilities -
>Business Add-Ins
2. Enter the name of the respective BAdI CRM_MKTCA_SVY_PAI in the field Definition Name and choose Display first.
3. Go to tab Interface and double-click on the default implementation class CL_DEF_IM_CRM_MKTCA_SVY_PAI.
4. Again, double-click on method IF_EX_CRM_MKTCA_SVY_PAI~PROCESS_SVY_PAI_FOR_CA and confirm the following dialog box with Yes.
5. In the following you see the example implementation for transaction type 0000.
6. Now switch to change mode and search for 0000 with the Find/Replace button.
7. In the following replace the line
iv_process_type = '0000' with the line
iv_process_type = 'Y004'
8. Save your settings and dont forget to activate your coding again.
now just try to understand it
because as soon as customer repond to the survey you get an in bound activity
this activity generation is crucial part of response analysing because this activity contains the info regarding the customer response
you can also see the details of the sales activity automatically triggered in CRM when survey response is filled from customer
in following tables
ECRM_ISU_ACTIVITY_DISPLAY
Displays an activity by taking the Business Transaction Number for the same.
CRM_CLM_CREATE_CALL_LIST
Create call list for activities generated
ET_ACTIVITY_H
Header Details of an activity such as PRIORITY,
OBJECTIVE, Address Details etc.
ET_ACTIVITY_I
Item Details of an activity.
in the similar way you are trying to retrieve the surevy info stored in tables
also This activity also has the response of the customer which can be viewed in the Questionaire Tab of the activity.
You need to maintain a customizing setting for Questionaire Determination.
Customer Relationship Management -> Transactions-> Settings for Activities -> Questionnaires -> Define Determination for Questionnaires: Business Activity.
Maintain an entry here. Put the Determiantion Id, Descr and transaction type (0000), keep the Questionaire Column Blank, and mark the Checkbox in the Active Column.
3. At the database level two tables get updated based on the response.
CRMD_MKTRU_SVY: Assignment Business Partner / Surveys
CRMD_MKTCA_CT_IN: Table for Inbound Entry
Also in transaction CRM_SURVEY_SUITE, select your survey and click on the Evaluation Button. It should also show the response of the customers
and in your case customer is you coz you urself are filling the surveys.
best regards
ashish

Service Desk Enhancement with Forms & Survey - no data evaluation possible

Hello,
I implemented an additional form in the service desk (using the survey functionality)
See details here: http://www.solutionmanagerexpert.com/article_printable.cfm?id=5621
Creation was fine, I am able to see the additional form as extra tab in Service Desk Support Messages (transaction type SLFN).
But evaluting the data does not work.
According to the survey suite, no data is available - but I answered to the survey/provided input to the form.
I saved the values, and looking into the appropriate tables (mentioned here: CRM Survey Evaluation Data Storage) give the impression that answers are there.
But I cannot evaluate them...
Does anybody have experience with this kind of service desk enhancement and knows how to get the data for evaluation?
Regards,
Jan

Hi Shilpi,
Could you please share how did you achieve this..
Regards.,
Franklin.

Display evaluation CRM survey

Hi gurus!!
I'am working with SAP CRM 5.0.
I create a survey. Then I sent an email to a business partner survey. He responds and I see the content but the field sender/receiver is initial.
Does anyone know why we can't see who sends you the survey?
Should we implement any notes?
Thank's.
Regards.

The problem is the following:
Whe you answered the survey from a email, I can see the response of the survey in SAP but I can't see who has sent me in SAP. That is, I can't see the sender of the survey in SAP.
I explain you the steps to see the response of the survey in SAP:
1. Excute transaction crm_survey_suite
2. Choose the survey
3. Select by menu: Extras -> Display Evaluation
In this moment I see survey evaluation.
The problem is:
4. Select a record of the response of the survey.
5. Select Detail Display
6. I see a screen detail of the register. __But the field sender / receiver is empty_. THIS IS THE PROBLEM._
Thank's.
Regards.

Evaluation of a survey.

I have made a survey in SAP CRM 5.2 and attached it to an activity. In the backend I can tell 2000 surveys have been posted through these activities. I'd like to see the results of my survey, but when I click on the Evaluate button in crm_survey_suite, I get the following message: No data is available for evaluation. Which is odd, because it actually says there are 2000 surveys:
There are 2000 questionnaires to be evaluated
the analysis may take some time
you can import the data by block
you want to import data by block of 1000 or all
Is there some post-processing of surveys involved that I do not know about?

Hi,
I am not sure if I understood your issue correctly or not.
You need to ensure "Evaluation without business Infomation warehouse" under settings ticked to get the results in survey evaluation.
Regards...Arup

Lead survey

Hello Experts,
I created a lead in CRM using BAPI_LEAD_CREATEMULTI and now I would like to fill out lead survey( Evaluation tab) for this lead with another function module. Is there a function module that can do this? I read about BAPI_LEAD_ATT_CHANGE, but there are no input values (tables) for survey fields. I suppose it is just for linking a saved survey to lead. Please help.

Resolved the issue myself.

CRM Survey Results

Hi Experts,
    I had created a survey suite and had attached to an emailer and had tested it. When i click on "Save" Push button. i am getting an email with the below URL in the email body. Can you please let me know how can get the results of the survey. Please help me out in this regard.
Regards,
Madhu

Hi,
    I had created a BSP application for the survey and i had provided the details and i had generated the URl and attached it to an emailer and had executed campaign.
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Madhu

Survey response email parameters

hello,
how can I find out what the address is where the response of a survey have to go?
The answers of the survey don't receive the survey evaluation.
In the xml parameters of the survey repository. where in the system can I find that address for the mailto-parameter?
Are there other reasons why I don't get a response?

Hi Tobias,
When you sending a survey to a customer just append ++ at the end of the URL in your mail form. It is the tracking ID.
Also ensure that the Survey settings have checkbox, Evaluation with and without Business information Warehouse Ticked (Tcode: CRM_SURVEY_SUITE)
If you are sending survey via campaigns, ur survey should be craeted in the Marketing Application.
For every response which comes from the customer an Activity of trnasaction type 0000 gets created. Also if u check in transaction CRM_SURVEY_SUITE, there is a button called Evaluation click on that after selecting ur survey, it shall also show u the response.
Wish the information is useful.
Regards,
Shalini Chauhan

Survey: Performance Evaluation of ERP-Systems

Hello,
In course of my Bachelor thesis I´m conducting a survey about u201EPerformance evaluation of ERP-Systemsu201D. I would like to ask you to take part in this survey; it will take you only about 10 minutes. The link below will lead you to the survey, which is available in German language only.
http://erp-performance-umfrage.qpk.info
Thank you very much for your time!
Veronika Schreiber (Student at Technische Universität München)

you need to look at the landscape the current system is in.
How many systems are required for the full end to end processes?
User friendly?
What can SAP do that the other systems cant?
Will these things/ processes add value to the business i.e. MSS/ ESS, SRM, FSCM
How much manual work is required for month end?
SAP it can be automated, and the key month end closing should be able to be reduced.
Hope this gives you some ideas of what else to consider.
Please award points if this is useful.

Web survey for Vendor Evaluation

Hello Experts,
I have created a web survey, and send it to supplier on his GMAIL ID. Now he can see the survey questionier on his GMAIL ID, but when he tries to submit survey using send survey button, nothing is happning. Means, Send Survey button is not working.
Please help what to do?
Thanks in Advance.
Aakash.

Hello
for the send survey button to work, you have to specify communication
type email, and an email address where the surveys will be sent.
For this kindly follow these steps:
1. Go to transaction SO50
2. Insert an new row and fill it with the folowing data:
   a.) Communication Type: 'Internet Mail'
   b.) Recipient Adress: (Here, you have to use the email-account of
       the SU01-User 'MAILADM'.)
   c.) Document Class: '*'
   d.) Exit Name: 'CL_UWS_FORM_RUNTIME_MAIL'
   e.) Call Sequence: '1'
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Also for the send survey to work, the recipient has to open the
attached htm file from the email with Internet Explorer and allow
activex content.
Best regards,
Daniel

SRM Vendor Evaluation - Vendor List survey not launching

Claudia Michaels -
I too have a similar problem. Your advice to other user was helpful. In similar situation. SRM5.0. I have a Questionnaire defined using IMG activity (WebSurvey Cockpit). When I execute the Evaluate Vendor from the SRM Process Vendor List - I get "Page cannot be displayed".
1. I checked the table TUWS_SURVEY - and the Survey exists.
2. I ran the GET xlst name and it found it - XSLT Program Name: UXSGAB49CFCDA641774DB513A35B
3. You mentioned checking to see if BBP_VE_SERVICE and/or UWS_FORM_SERVICE were active. How do I check this?
Teresa Berenyi

I fgured this out for myself. To check if BBP_VE_SERVICE and/or UWS_FORM_SERVICE are active - use T-Code SICF.

Campaign Email Survey results

Hello,
There is couple of issues involved in this post . Please help to fix this issue.
I have created a survey using transaction code CRM_SURVEY_SUITE and included in this survey in Mail form and send this email to customers/prospects with the help of campaign. This survey is public enabled.
When customer open the survey in email ,survey opened successfully but when saved the survey ,error “The values cound not be analyzed. ”
When I try the same thing in GUI , I’m getting message " The Values Were Saved Successfully" but
When I choose Evaluation in the transaction there is “No data is available for evaluation” message is coming .
Please guide me to fix it.
Thanks ,
Naveen

Hi Andrei,
Thanks for your quick reply..I have tried it previously and even tried now by set the check box for "Evaluate Without Business Information Warehouse" . After take survey in gui ,when choose Evaluation button it displays message " No data is available for evaluation " .bottom of the screen.
Can u help me where it went wrong ..
Thanks,
Naveen.

How do I get a button to show in a list only when a survey is filled?

I am using cf9 with mySQl 5+. I have two tables:
Signups - where people signup to take a course.
Course_eval – once the course is completed, the student fills in the course evaluation
I use an inner join on userID in both tables.
I have a page, showsignups.cfm, that lists all of the students by course. Once a student finishes the survey, a button will show up next to the student in the showsignups.cfm page where it can be clicked on to show the survey by the individual student.
My problem is instead of showing all students with or without the survey buttons, it only shows the students who have finished the survey. It should show:
Student’s name | survey button
Student’s name |
Student’s name | survey button
Student's name |
I thought using a cfloop through the students would give me the effect I want, but alas, no. Here is the code I am using for the cfquery:
<cfquery name="getsignups" datasource="#application.dsn#">
select signups.courseTitle,signups.property,signups.calendardate,signups.company,signups.firstna me,signups.lastname,signups.email,signups.phone,signups.userID,signups.signup_id,signups.r id,course_eval.userID,course_eval.id
from signups INNER JOIN course_eval ON signups.userID = course_eval.userID
where signups.rid = #rid#
</cfquery>
(Rid is the courseID)
Here is the output I am using:
<cfoutput>
<cfloop query="getsignups">
<tr>
<td>#rid# - #firstname# #lastname# |   <a href="mailto:#email#">#email#</a></td><td>Ph: #phone#</td>
<td width="24"><a href="showsignups.cfm?signup_id=#signup_id#&go=go" class="button">Remove</a></td>
<cfif isdefined("id")>
<td width="24"><a href="../../forms/surveys.cfm?userID=#userID#" class="button">Survey</a></td>
</cfif>
</tr>
</cfloop>
</cfoutput>
I know this is a long post, but I wanted to make sure any body who reads this understands what I am trying to accomplish. Any ideas on what I am doing wrong?

Don't use an inner join:
<cfquery name="getsignups" datasource="#application.dsn#">
select signups.courseTitle,signups.property,signups.calendardate,signups.com pany,signups.firstname,signups.lastname,signups.email,signups.phone,si gnups.userID,signups.signup_id,signups.rid,course_eval.userID,course_e val.id
from signups LEFT OUTER JOIN course_eval ON signups.userID = course_eval.userID
where signups.rid = #rid#
</cfquery>
<cfoutput> <cfloop query="getsignups">    <tr>      <td>#rid# - #firstname# #lastname# |   <a href="mailto:#email#">#email#</a></td><td>Ph: #phone#</td>      <td width="24"><a href="showsignups.cfm?signup_id=#signup_id#&go=go" class="button">Remove</a></td>      <cfif isdefined("id")>        <td width="24"><a href="../../forms/surveys.cfm?userID=#userID#" class="button">Survey</a></td>      </cfif>    </tr> </cfloop>            </cfoutput>
Use:
<cfif id neq "">
Message was edited by: Eddie Lotter (Typo)

Survey Evaluation

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