Sync is grayed out.  Can no longer sync iPod classic with iTunes.

No longer able to sync iPod classic with iTunes.  The iPod is recognized, but sync is grayed out.  Any help out there?

I have the same problem with my ipod nano. I downloaded tunes from my old pc. ITunes does not recognise it from my new pc and I cannot sync.

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    Hello qz0rz213,
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    Hi turingtest2,
    Thanks so much for your response--yes, I've seen the TS1363 document.
    I was able to open iTunes, start the iPod Diagnostic Device Connectivity Test, and connect the iPod when prompted to do so.  The only problem reported by the diagnostic program was "No iPod, iPhone or iPad found." So it does seem as if the TS1363 document should apply.  But I have tried connecting the iPod after executing each of Steps 1, 2, 3, 5, 6, and 9 shown there and nothing has worked so far.  Details follow:
    --Went through the iPod Classic troubleshooting assistant--except I did not "reset" the iPod (because having all my "old" music available on the iPod has value to me).
    --Restarted iPod Service.
    --Restarted Apple Mobile Device Service.
    --Verified that the Apple Mobile Device USB Driver is installed.  There is no down arrow or question mark or other indication of problem with it.
    --Tried two different USB ports (I assume that is what is meant by "change your iPod's drive letter"?).
    --Temporarily disabled Norton Antivirus.
    For some reason, there are 368 files and 60 folders in the Temp folder under my user name, and it looks like at least some are "read-only."  Windows wouldn't let me delete or move the folder, even after I turned off Norton AntiVirus and closed the programs in the "Notification Area" that I could figure out how to close.
    I'm very reluctant to get into messing with Config files or registry keys.  And I have already tried uninstalling/reinstalling iTunes 11.4.1 so many times.  I'm not sure what to do but am considering uninstalling all of the Apple products (again) and try installing an older version of iTunes.  Or maybe I should try to install iTunes 11.4.1 on our Windows 8 laptop and see if the iPod will connect to that (although I really need to be able to sync to my desktop PC).  Probably won't have time to do either for a few days--too many other things to do.  But please let me know if there's something more that's relatively simple and low-risk I could try.  Thanks again!

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